Manage Autods

How to cancel Autods and stop automatic renewal charges in malaysia

What is Autods and why you might want to cancel

Autods is a subscription-based software service designed for dropshipping sellers across Southeast Asia and beyond. The platform automates product importing, inventory monitoring, price synchronisation, and order fulfilment across multiple sales channels like Shopify, WooCommerce, eBay, and other marketplaces. For Malaysian users, the critical detail is this: Autods operates as a recurring subscription with automatic renewal each billing cycle unless you actively cancel from your account settings.

How Autods works for malaysian users

When you sign up for Autods, you gain access to automation tools that handle time-consuming tasks like uploading product listings, syncing stock levels, and processing orders across platforms. The platform offers multiple pricing tiers, from basic import plans around RM109.90 monthly to more advanced automation packages at RM139.90 or higher. Many users subscribe for the speed benefit alone-fewer manual tasks means faster scaling.

The challenge most Malaysian users face is that Autods renews automatically every month or year, depending on your chosen billing cycle. Pro tip: if you signed up for a free trial and forgot to cancel before the trial ended, your credit card was likely charged without a reminder notification. This is why Stopee recommends setting a calendar reminder on your first sign-up day so you never miss a cancellation deadline.

Why malaysian users typically cancel Autods

You might cancel Autods for several legitimate reasons. The automation may not match your store's workflow, the pricing no longer fits your budget, or you've switched to a different dropshipping platform altogether. Some users find the learning curve steeper than expected, while others discover the time savings aren't as significant as promised. Whatever your reason, Stopee is here to guide you through a clean, permanent cancellation without unnecessary charges.

Your consumer rights in malaysia and what Autods must do

Malaysia's Consumer Protection Act 1999 protects your rights as a subscription buyer, even though Autods operates internationally. Understanding these rights gives you leverage if the company resists your cancellation or charges you after you've requested to cancel.

What the consumer protection act 1999 means for you

Under the Consumer Protection Act 1999, you have the right to cancel any contract within a reasonable timeframe, and merchants must honour that cancellation without imposing unreasonable penalties. For online services and digital subscriptions, Malaysian consumer law expects businesses to provide a transparent cancellation mechanism-which Autods must do through its web account settings.

If Autods charges your card after you've submitted a valid cancellation request and you have proof (screenshots, email confirmation), you can file a complaint with the Ministry of Domestic Trade and Consumer Affairs. Stopee recommends collecting all cancellation evidence-confirmation emails, screenshots of cancelled status, and your bank statement showing the charge date-before escalating any dispute.

Your right to refunds and account deletion

If Autods charged you after your cancellation date due to a system delay or error, you have the right to request a refund for any charges incurred after your cancellation became effective. The company should process this within 14 to 30 days, depending on their refund policy. Additionally, you can request permanent account deletion, which triggers a 14-day data retention period before complete removal.

Cancellation methods: where you can cancel Autods

Autods offers multiple cancellation routes depending on where you originally subscribed. Identifying the correct method ensures your cancellation processes immediately and prevents accidental re-billing.

Direct web account cancellation (primary method)

If you subscribed directly through the Autods website (autods.com), the web account method is your fastest option. This method lets you cancel within seconds, and you'll receive immediate confirmation. Most Malaysian users should use this route because it leaves a clear digital trail and typically processes without delay.

App store and google play cancellations

If you subscribed through Apple's App Store or Google Play Store, you cannot cancel through the Autods website alone. Instead, you must manage your subscription through your device's app store account. This is a common source of confusion, and Stopee frequently sees users cancel on the web while their app subscription continues billing separately.

Live chat and email support options

Autods offers 24/7 live chat through its website and email support at [email protected]. Use these channels if the web cancellation fails, if you need clarification before cancelling, or if you want a record of your cancellation request. Email is particularly useful because it creates a timestamped record that protects you if disputes arise later.

Step-by-step guide to cancelling Autods on the web

Follow these numbered steps precisely to cancel your Autods subscription without errors. This method takes approximately 3-5 minutes and processes immediately.

Before you cancel: critical preparation steps

Never click the cancel button without completing these checks first. Taking 5 minutes now prevents problems later.

1. Open your bank or credit card app and locate your most recent Autods charge. Note the exact charge date and amount in MYR.
2. Log into your Autods account on the web and navigate to your account dashboard.
3. Screenshot your current plan name, billing cycle (monthly or yearly), and next renewal date. Save these images to a secure location.
4. Check whether you have any active add-ons or upgrades beyond your base plan. Note these as well.
5. Export or download any important data-product lists, order history, automation templates-that you want to keep after cancellation. Warning: Autods deletes all account data 14 days after cancellation, so retrieve what you need now.
6. Confirm whether you subscribed via the website, App Store, or Google Play. If you used an app store, skip to the app-specific cancellation section instead.

The cancellation process on Autods web account

Once your preparation is complete, follow these steps to cancel immediately.

1. Log into your Autods account at autods.com using your email and password.
2. Click on your profile icon or account menu, typically located in the top-right corner of the screen.
3. Select "Settings" from the dropdown menu or profile options.
4. Look for the "Plans & Add-ons" or "Billing" section within Settings. Click to open it.
   • If you see "Subscriptions" or "Active Plans" instead, select that option.
5. Locate your active subscription plan in the list displayed. You should see the plan name, current price, and renewal date.
6. Click the "Cancel" or "Cancel subscription" button next to your plan. Some versions may say "Unsubscribe" or "End subscription".
7. Autods may display a cancellation survey or confirmation screen asking why you're leaving. Complete this honestly if you wish-your feedback helps improve the service-but it is not required to proceed.
8. Read the final confirmation message carefully. It should state something like "Your subscription will end on [date]. You will not be charged again." Click "Confirm cancellation" or the final confirmation button.
9. You should receive an on-screen success message immediately. Take a screenshot of this confirmation.
10. Check your email inbox within 2 minutes for a cancellation confirmation email from Autods. If it does not arrive within 5 minutes, check your spam folder.

Cancelling a subscription purchased through app store (iOS)

If you subscribed on an Apple device through the App Store, web cancellation alone will not stop app-based charges. Follow these steps instead.

1. On your Apple device, open the Settings app.
2. Tap your name at the top of the Settings menu.
3. Select "Subscriptions" or "Media & Purchases" (exact wording varies by iOS version).
4. Tap "Subscriptions".
5. Find "Autods" in the subscription list and tap it.
6. Tap "Cancel Subscription" and follow any confirmation prompts.
7. Your cancellation becomes effective at the next renewal date shown on screen. Take a screenshot showing the cancellation status.
8. Additionally, cancel your Autods web account through the website method above to ensure complete disconnection.

Cancelling a subscription purchased through google play (Android)

Android users who subscribed through Google Play must follow a parallel process on Google Play Store.

1. On your Android device, open the Google Play Store app.
2. Tap your profile icon in the top-right corner.
3. Select "Payments and subscriptions" or "Manage subscriptions".
4. Tap "Subscriptions".
5. Find and tap "Autods".
6. Tap "Cancel subscription" and confirm your cancellation request.
7. Google Play will show your cancellation effective date. Screenshot this for your records.
8. Also cancel your web account following the web account method described above.

What happens after you cancel Autods

Cancellation is not instantaneous across all systems, and understanding what occurs in the days after you click "confirm" prevents unnecessary worry and confusion.

Immediate effects of cancellation

The moment you confirm your Autods cancellation, several changes take effect. Your automation tasks stop running-product imports, price syncs, and order automation pause immediately. You retain read-only access to your account data for 14 days, allowing you to export final reports or screenshots if needed. Any credits or Managed Balance in your account remain in place during this 14-day window, though you cannot spend them after cancellation.

Timeline for access loss and data deletion

Your Autods account follows this schedule after cancellation. On the cancellation date itself, all active features stop immediately and your account transitions to a "cancelled" status. For the next 14 days, you can still log in and view historical data, but you cannot activate new features or restart services. After 14 days, Autods permanently deletes all account data, including product lists, order history, and automation settings. This deletion is irreversible, so export anything you need before the 14-day window closes.

Verifying no future charges will occur

After cancellation, verify that your card will not be charged again. Log into your bank or payment provider's app 2-3 days after cancelling and check that no new Autods charge appears as "pending" or "scheduled". If you subscribed through an app store, check that platform's subscription settings to confirm the cancellation there as well. Stopee recommends checking again on your original billing date-if Autods charged you after cancellation, you have grounds for a refund dispute.

Refund eligibility and how to claim a refund in malaysia

Not all Autods charges are automatically refundable, but certain scenarios entitle you to a refund under Malaysian consumer law and Autods' own terms.

When you qualify for a refund

You qualify for a refund if Autods charged your card after your cancellation became effective. For example, if you cancelled on 15 March but the system charged you on 20 March due to a processing delay, that charge is refundable. You also qualify for a refund if you cancelled within Autods' stated free trial period and were incorrectly charged-though Stopee notes that trial-to-paid transitions are often the source of confusion, so verify your exact trial end date.

Additionally, if Autods fails to deliver promised services during your final billing month (widespread outages, broken automation tools, inaccessible platform), you have grounds to dispute that charge through your bank or card issuer. Malaysian consumer law supports refund requests for services not rendered as promised.

How to request a refund from Autods

Contact Autods support with your refund request within 30 days of the incorrect charge. Email [email protected] with the subject line "Refund request for charge on [date]". Include your account email, the charge amount in MYR, the charge date from your bank statement, and a brief explanation of why the charge was incorrect (e.g., "charged after cancellation on 15 March"). Attach screenshots of your cancellation confirmation and your bank statement showing the date and amount.

Autods typically responds within 24-48 hours. If they approve your refund, processing takes 5-10 business days to appear in your account, depending on your bank. If they deny your request, escalate through your bank's dispute resolution process-your card issuer will review the evidence and often rule in your favour.

Escalating a dispute if Autods refuses

If Autods does not respond within 7 days or refuses your refund without explanation, file a formal complaint with the Ministry of Domestic Trade and Consumer Affairs online or contact the Consumer Claims Tribunal. You can also lodge a chargeback with your card issuer-most Malaysian banks support this for unauthorised or disputed recurring charges. Stopee advises keeping all evidence (emails, screenshots, bank statements) organised in a single folder for quick reference during any escalation.

Autods pricing overview and cancellation timing

Understanding Autods' pricing structure helps you decide whether cancellation is the right move and whether waiting until your next renewal might save money.

Exchange rates and Malaysian pricing may fluctuate monthly. These figures are current as of early 2025 but serve as a guide. If you're on a yearly plan, cancelling mid-year does not refund unused months-you lose access on your renewal date regardless. Stopee recommends timing your cancellation to align with your next renewal date to avoid wasting prepaid months, unless you need to stop immediately for budget reasons.

Common cancellation mistakes malaysian users make

Cancelling a subscription sounds simple, but small errors often result in continued charges and frustration. Learning what to avoid saves you money and stress.

Mistake 1: cancelling on the website but forgetting the app store

This is the single most common error. You cancel your Autods web account successfully, then your credit card charges again two weeks later because your App Store or Google Play subscription was still active. Many users forget they ever subscribed through an app, especially if they later used the website more frequently. Always cancel on both the web platform and the app store where you originally subscribed.

Mistake 2: not saving cancellation confirmation

You click "confirm" and assume you're done, but you never take a screenshot or check your email for confirmation. Two months later, Autods charged you again. Without proof of cancellation, disputing the charge becomes difficult. Stopee always recommends screenshotting every confirmation page and saving the confirmation email to a dedicated folder.

Mistake 3: cancelling during your free trial without verifying the trial end date

Many free trials end on a specific date, and if you don't cancel before that date, you're charged automatically. Users often assume the trial is 30 days from today, when it might actually end on the 15th of next month. Check your confirmation email from sign-up to find your exact trial end date, then cancel at least 2 days before that date arrives.

Mistake 4: emailing support but not following up within a week

You email [email protected] requesting cancellation, receive no response, and assume it's done. Seven days later, you're charged. Email support is helpful, but it should not be your primary cancellation method unless web cancellation fails. Always use the web account method first, then follow up with email only if needed.

Mistake 5: ignoring pending charges on your card

Your bank app shows an Autods charge marked "pending" three days after you cancelled. You assume it will drop, so you ignore it. In reality, pending charges often process within 24-48 hours, and you've missed your window to dispute it immediately. Contact Autods support within 24 hours of seeing any unexpected pending charge.

Post-cancellation checklist for malaysian users

After you cancel Autods, use this checklist to ensure nothing is missed and you're fully protected against surprise charges.

1. Screenshot your cancellation confirmation page immediately after confirming.
2. Check your email within 5 minutes for Autods' cancellation confirmation message. Forward this to yourself if needed.
3. Log back into your Autods account 24 hours later to verify your status shows "cancelled" or "no active subscription".
4. If you used App Store or Google Play, verify those subscriptions are also cancelled within 24 hours.
5. Check your bank or card app to ensure no new Autods charge appears as pending or scheduled.
6. Export any data you want to keep (product lists, reports) within 3 days of cancellation. Do not wait until day 13.
7. Mark your original billing date on your calendar as a reminder to verify no charge occurred on that date.
8. On your original billing date, check your bank statement one more time to confirm no charge appears.
9. If a charge does appear after cancellation, contact Autods support within 24 hours with your cancellation proof.
10. If you subscribed via yearly billing and prepaid, note that you lose access at your renewal date but receive no refund for unused months.

Why you should cancel or keep Autods

Before finalising your cancellation, take a moment to evaluate whether this decision truly fits your needs. Sometimes a downgrade to a cheaper plan is smarter than cancelling entirely.

If cost is your only concern, contact Autods support to ask about downgrading to the Import Plan (RM109.90/month) instead of your current tier. This preserves your account and saves money without the cancellation hassle. Stopee helps thousands of users make informed cancellation decisions every month, and we've seen many users regret cancellations they made in haste.

Contact details for cancellation disputes and escalation

If Autods refuses to cancel your account or process a refund, use these official contact channels to escalate your complaint in Malaysia.

Autods direct support

Email: [email protected] - Use this for any cancellation issues, refund disputes, or account access problems. Include your account email, the date you cancelled, and supporting screenshots. Expect a response within 24-48 hours during business hours.

Live chat: Available 24/7 on the Autods website (autods.com). Use this for immediate cancellation confirmation or to clarify any part of the process before you commit to cancelling.

Malaysian consumer authority escalation

If Autods does not respond or refuses your refund claim unfairly, file a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP). You can lodge complaints online at kpdnhep.gov.my or visit your nearest state office. Provide copies of all correspondence, your cancellation proof, bank statements, and a clear timeline of events.

The Consumer Claims Tribunal (Tribunal Tuntutan Pengguna) handles disputes under RM100,000. You can file a claim there if Autods refuses to honour your cancellation or refund. This is a free or low-cost process available to all Malaysian consumers.

Your bank's dispute resolution

If Autods charged you after cancellation or during your free trial period, contact your bank or card issuer immediately. Provide them with your cancellation confirmation, the disputed charge details, and a brief statement that you cancelled before the charge occurred. Most Malaysian banks will initiate a chargeback and freeze the charge while they investigate.

Final thoughts: cancel Autods with confidence through stopee

Cancelling Autods should not feel complicated or risky. You now have a clear, step-by-step process, full awareness of your consumer rights in Malaysia, and the knowledge to handle refunds and disputes if something goes wrong. Whether you're scaling down your dropshipping operation, switching platforms, or simply tightening your budget, this guide gives you control over your subscription.

The most important takeaway: collect evidence at every step. Screenshot your cancellation confirmation, save your confirmation email, and note the cancellation date and time. If a surprise charge appears later, these details are your proof and your leverage.

Stopee has helped thousands of Malaysian consumers cancel subscriptions cleanly and recover unauthorised charges. Our mission is simple: empower you to take back control of your recurring payments and hold companies accountable. If you encounter unexpected charges after cancelling Autods, or if support refuses to honour your cancellation, document everything and return to this guide-Stopee is always here as your reference.

Cancel with confidence. Your money, your rules.