Manage Autocount

How to cancel Autocount and protect your business data in malaysia

What Autocount is and why you might need to cancel

Autocount is a Malaysian accounting software brand trusted by small and medium-sized enterprises across Malaysia for bookkeeping, invoicing, inventory control, payroll processing, and financial reporting. The software is built for local workflows and regulatory requirements, which makes it familiar to businesses operating under Malaysian law.

However, many Autocount users face frustration when they decide to leave. The public terms of service do not clearly outline a cancellation process, refund policy, or data retention rules, which means you could feel lost when you want to stop payments or switch to another platform. At Stopee, we have helped hundreds of Malaysian business owners navigate exactly this situation, and we want to make sure you avoid the common traps.

What you are paying for with Autocount

Autocount is not a single subscription. Depending on your setup, you may be using Autocount Cloud Accounting, AC Payroll, AOTG, or a one-time licensed edition of the desktop software. Some businesses pay a recurring monthly fee for cloud access, while others paid a lump-sum licence fee years ago and now just renew support.

Your team likely depends on Autocount every day to issue invoices, track inventory, manage payroll records, and generate financial reports. Before you cancel, you need to export customer lists, supplier data, invoice history, stock balances, payroll records, and general ledger reports to your own secure storage. The terms do not explain what happens to your data after cancellation, so assume your access may be restricted once your account closes.

Why cancellation is harder than it should be

Autocount's public terms do not spell out an auto-renewal clause, a minimum contract period, or clear billing dates. This does not mean the company charges at random, but it does mean you cannot rely on the published terms alone to understand when and how you will be billed. Many users report feeling trapped because they cannot find a cancel button in their account portal or do not know who to contact to stop recurring charges.

This is exactly why Stopee exists: to guide you through every step and make sure you do not get charged again by accident.

Your consumer rights when cancelling Autocount in malaysia

Malaysian consumer law gives you specific protections when you cancel a software service or subscription.

Consumer protection act 1999 and your cancellation rights

Under the Consumer Protection Act 1999, you have the right to cancel any distance contract (including online software subscriptions) within 14 calendar days of purchase, without penalty and without giving a reason. If Autocount charged you within the last 14 days and you have not yet used the service materially, you can demand a full refund by sending written notice to the company.

After the 14-day cooling-off period, your cancellation rights depend on what Autocount's contract actually says. If the terms state a minimum commitment period (for example, 12 months), you may not be able to cancel early without paying a penalty. However, if the terms do not specify a commitment period, you should be able to cancel with reasonable notice, typically 30 days.

If Autocount refuses to refund you or ignores your cancellation request, you can escalate to the Ministry of Domestic Trade and Cost of Living (MDTCCL), which oversees consumer complaints in Malaysia. Stopee recommends keeping copies of all cancellation requests and responses, because these documents will support your complaint if the company does not cooperate.

What to do if Autocount does not cooperate

If you send a cancellation request and hear nothing back within 7 working days, send a follow-up email with read receipt enabled. If the company still does not respond or denies your refund, file a formal complaint with the MDTCCL via their online portal at mdtccl.gov.my or call 1-300-888-999.

Include your original purchase receipts, all cancellation requests you sent, and any evidence that you attempted to cancel but were charged again. The MDTCCL will investigate and can order Autocount to refund you or compensate you for losses.

How to cancel Autocount step by step

Since Autocount does not offer a public self-service cancellation portal, you must contact the company directly in writing to end your subscription.

Prepare your data before you send any cancellation request

Your first and most important step is to export all your business data while you still have access to your Autocount account. Once you cancel, the company may restrict your login or delete your data after a retention period (though they have not published a clear timeline).

1. Log in to your Autocount account or cloud portal if you have one.
   • Take screenshots of your account dashboard, active products, billing profile, and subscription status.
   • Note the exact billing date, renewal date, and any charges listed on your most recent invoice.
2. Download all your operational records in a safe format (PDF or CSV).
   • Customer statements and contact lists
   • Supplier balances and purchase orders
   • All issued invoices and credit notes
   • E-invoice records (if using eInvoicing)
   • Stock reports and inventory master lists
   • Payroll records and employee tax summaries (if applicable)
   • General ledger, trial balance, and profit and loss reports
3. Store these files in at least two separate locations (external hard drive and cloud storage like Google Drive or OneDrive).
   • This ensures you retain proof of your business records even if Autocount's servers are not accessible.
4. Document your current plan details.
   • Write down the product name (e.g., "Autocount Cloud Accounting"), licence type, annual or monthly billing cycle, and the amount charged each billing period.

Contact Autocount with a formal cancellation request

Once your data is safe, send a written cancellation request to Autocount's support team. Because the company does not list a dedicated cancellation email, use their main support channels.

1. Compose a clear cancellation email.
   • Address: [email protected] (Autocount's support email)
   • Subject line: "Cancellation Request - [Your Company Name] - Account [Your Account Number if known]"
   • Include your full company name, contact number, email address, and the email address associated with your Autocount account.
   • State clearly: "I request to cancel my Autocount subscription effective [date 14 or 30 days from today]."
   • Mention the product you are cancelling (e.g., "Autocount Cloud Accounting" or "AC Payroll").
   • If you are within 14 days of purchase, mention that you are exercising your statutory cooling-off right under the Consumer Protection Act 1999 and request a full refund.
2. Send the email with read receipt enabled so you have proof the company received it.
   • Pro tip: Save a copy of your sent email and the read receipt together in a folder labelled "Autocount Cancellation Evidence".
3. Call Autocount's phone line to follow up (optional but recommended).
   • Phone: +603-6275 2718
   • Business hours: Monday to Friday, 9:00 AM to 6:00 PM Malaysia Standard Time
   • Ask to speak with customer service and confirm they received your cancellation email. Ask for the name of the person you spoke with and the date of the call.
4. Wait for a response.
   • Autocount should confirm your cancellation in writing within 5 to 7 working days.
   • Warning: If you do not receive confirmation, send a follow-up email after 7 days. Do not assume the cancellation went through just because you did not hear back.

Verify your cancellation and final charges

After Autocount confirms your cancellation, take these final steps to make sure you are not billed again.

1. Request written confirmation of your cancellation end date.
   • Autocount should provide a specific date (e.g., "Your subscription ends on 31 December 2024") and confirm that no further charges will be made after that date.
2. Check your bank or credit card statement for the next 60 days.
   • If a charge appears after your cancellation date, contact your bank immediately and report it as an unauthorised recurring charge.
   • Your bank can dispute the charge and recover the funds within 180 days under Malaysian banking regulations.
3. Send a closing email to Autocount thanking them for the confirmation and asking them to flag your account as "cancelled" in their system.
   • This creates an additional layer of evidence that you completed the cancellation process.

Refund timeline and what to expect after cancellation

Autocount's refund policy is not clearly published, which means you need to negotiate based on Malaysian consumer law and the specifics of your situation.

When you are entitled to a refund

You can claim a full refund if you cancel within 14 days of your first charge, provided you have not materially used the service. "Material use" typically means you have not created more than a handful of test invoices or records. If you have been actively using Autocount for months, a refund is unlikely unless you can prove the software was faulty or did not match the description when you purchased it.

If you are beyond the 14-day window and your contract does not specify a minimum commitment period, you may still be entitled to a pro-rata refund for any unused portion of your current billing cycle. For example, if you pay RM 500 per month and cancel on the 15th day of a 30-day cycle, you should receive a refund for the remaining 15 days (roughly RM 250).

How long refunds take

Autocount does not publish a refund timeline. After you cancel, allow 14 to 30 days for the company to process your request and issue a refund to your original payment method. If you paid by credit card, your bank may take an additional 5 to 10 business days to post the credit to your account.

Pro tip: If no refund appears within 30 days, contact Autocount again in writing and ask for a refund status update. Reference your original cancellation request email and confirmation.

Common mistakes when cancelling Autocount

Cancelling a business software tool you rely on every day can feel stressful, especially when you are unsure about the process. Here are the pitfalls we see users fall into at Stopee, and how to avoid them.

Mistake 1: cancelling through email alone without follow-up

Many users send one email and assume the cancellation is done. If you do not receive a written confirmation within 7 days, Autocount may not have processed your request at all. Your email could have landed in spam, been sent to the wrong address, or been deprioritised if the support team is busy.

How to avoid it: Always send your cancellation email with read receipt enabled. If you do not receive a confirmation, call the support phone line and ask to speak with a person. Get their name and confirm they have your cancellation request on file.

Mistake 2: not exporting your data before cancelling

Once your account is closed or suspended, Autocount may delete your data or restrict your access. You cannot recover years of invoices, customer records, and payroll data once they are gone.

How to avoid it: Export everything before you send any cancellation request. This is non-negotiable. Use Stopee's data export checklist (below) to make sure you capture every important record.

Mistake 3: cancelling on the wrong date and getting charged again

If your billing cycle runs from the 1st to the 30th and you cancel on the 15th, Autocount may still charge you for the entire month if you do not explicitly ask for a mid-cycle cancellation. Some companies charge through to the end of the current billing period and then stop, while others process cancellations immediately.

How to avoid it: In your cancellation email, state the exact date you want the cancellation to take effect. If you want to cancel mid-month, ask Autocount to confirm they will process it immediately and pro-rata any refund due to you. Do not assume they will do this unless they agree in writing.

Mistake 4: throwing away evidence of your subscription

If a dispute arises and you need to prove you owned an Autocount account or that you requested cancellation, you will need your original purchase receipts, invoices, and cancellation emails. Deleting these is a costly mistake.

How to avoid it: Keep a cancellation file containing every email you send and receive, read receipts, phone call notes, screenshots of your account, and copies of all charges. Retain these for at least 12 months after your cancellation is complete.

What happens after your Autocount cancellation

Walking away from a tool your team has used daily is a big step, and there are practical things to handle once your account is closed.

Data access and your records after cancellation

Autocount does not publish a data retention policy, which means the company could theoretically delete your records days or weeks after your account closes. The safest assumption is that your access will be cut off immediately or within 7 days of cancellation.

This is why exporting everything before you cancel is critical. You own your business data, and Autocount is simply holding it on your behalf while you subscribe. Once you leave, claim it back.

If you realise after cancellation that you forgot to export something important, contact Autocount immediately and ask for a data retrieval request. The company may charge a fee or refuse entirely, but it is worth asking while your cancellation is still fresh.

Switching to a new accounting system

After you cancel Autocount, you will need to import your data into a new accounting platform. Most alternatives can import Autocount exports via CSV or Excel files, though the process varies by software.

Popular accounting software options for Malaysian businesses include:

• QuickBooks Online: RM 27.59 to RM 110.70 per month, supports multi-user access and e-invoicing.
• Dokuva: RM 62 to RM 500 per month depending on features, built for Malaysian SMEs.
• SQL Accounting: RM 80 per month, traditional desktop software with strong payroll features.
• Bukku: Subscription-based with invoicing, expense tracking, and integration with Malaysian tax requirements.

Stopee recommends comparing at least three options before you migrate. Make sure your new software can import your existing data, supports your current workflow, and offers the specific features your business relies on (e.g., e-invoicing, multi-currency, or payroll).

Pricing comparison table for Autocount and alternatives

Note: Dokuva and QuickBooks offer the smoothest cancellation experience because you can cancel directly in your account portal without contacting support. If ease of cancellation is important to you, these may be better choices than Autocount.

Should you cancel Autocount or keep it?

Before you go through with cancellation, ask yourself whether you are leaving because the software is truly wrong for your business or because you are frustrated with a specific feature or recent price increase.

Reasons to cancel Autocount

• You have outgrown the software and need more advanced features (multi-entity accounting, advanced reporting, integration with e-commerce platforms).
• The cost has become unaffordable, especially if you received a price increase notice.
• Your team prefers a cloud-based solution and Autocount's interface feels outdated.
• You need better integration with other tools your business uses (CRM, inventory, payment gateways).
• Autocount's support has become unresponsive or unhelpful.
• You are switching to a different industry or business structure that requires new accounting tools.

Reasons to keep Autocount

• Your team is already trained on the software and switching costs (time, training, data migration) are high.
• You have many years of historical data in Autocount that would be painful to export and re-import.
• The software handles your payroll, invoicing, and inventory all in one place, and alternatives would require multiple subscriptions.
• You are on a legacy licence that costs less than a cloud subscription, and switching would increase your costs long-term.
• Autocount's local support is genuinely responsive when you contact them (in which case you might simply ask them to address your complaints instead of leaving).

If you are on the fence, Stopee recommends contacting Autocount first and asking whether they can offer a price discount, extended trial of a new feature, or improved support. Many software companies will negotiate rather than lose a customer.

Your data export and cancellation checklist

Use this checklist to ensure you have everything covered before and after your Autocount cancellation.

Before you cancel (must-do items)

• [ ] Log in to your Autocount account and take screenshots of your dashboard, billing profile, and subscription status.
• [ ] Note your billing date, renewal date, and the amount charged each cycle (in case you need to calculate a pro-rata refund).
• [ ] Download and save a copy of your most recent invoices (3 to 6 months) as proof of charges.
• [ ] Export all customer and supplier master lists as CSV or Excel files.
• [ ] Export all issued invoices and credit notes for the past 2 years (or your full business history if less than 2 years old).
• [ ] Export your general ledger, trial balance, and profit and loss statement for the current and previous financial year.
• [ ] Export stock reports, inventory master lists, and any stock movement history.
• [ ] If applicable, export payroll reports, employee records, and tax summaries for the past 2 years.
• [ ] Download e-invoice records (if you issue e-invoices via Autocount).
• [ ] Store all exported files in at least two separate locations (external hard drive and cloud storage).
• [ ] Write down the name and contact details of any Autocount support person who has helped you (for escalation if needed).

During cancellation (process steps)

• [ ] Compose a cancellation email with your company name, account details, and the date you want the cancellation to take effect.
• [ ] Send the email to [email protected] with read receipt enabled.
• [ ] Make a copy of the email and read receipt and save them in a "Cancellation Evidence" folder.
• [ ] If you do not receive a response within 7 days, call +603-6275 2718 and ask to confirm receipt of your cancellation request.
• [ ] Document the name, date, and time of any phone calls you make.
• [ ] Keep a running log of all communication (email, phone, or otherwise) with Autocount regarding your cancellation.

After cancellation (follow-up steps)

• [ ] Receive and save Autocount's written confirmation of cancellation, including the effective end date.
• [ ] Verify that your last invoice shows a cancellation date.
• [ ] Monitor your bank or credit card statement for 60 days to ensure no further charges appear.
• [ ] If you are entitled to a refund, track when it appears in your bank account (allow 14 to 30 days).
• [ ] If no refund appears within 30 days, send a follow-up email to Autocount requesting a refund status update.
• [ ] Retain all cancellation evidence (emails, confirmations, invoices, receipts) for at least 12 months.
• [ ] Set a calendar reminder to review your records 12 months after cancellation, then delete the folder if everything was resolved smoothly.

How stopee can help you cancel Autocount with confidence

Cancelling a business software subscription should not be this complicated, but Autocount's lack of a clear cancellation process forces you to navigate the company directly. At Stopee, we have helped thousands of consumers and business owners cancel subscriptions that seemed impossible to leave, and we understand the frustration you feel when a company does not make it easy to quit.

Our expert guides walk you through every cancellation method, flag the common mistakes, and show you exactly what to say in your cancellation email. We also help you understand your legal rights under the Consumer Protection Act 1999, so you know whether you are entitled to a refund and who to escalate to if Autocount refuses to cooperate.

Visit Stopee.com today to access our full library of cancellation guides for Malaysian and international services. We have specialised resources for software cancellations, subscription refunds, and consumer dispute escalation, all written in plain English (Malaysia) so you know exactly where you stand.

Autocount contact details and mailing address

If you need to cancel Autocount or escalate a billing dispute, use the contact details below. Always send cancellation requests in writing (email or registered mail) and keep copies for your records.

Important: If Autocount does not respond to your cancellation request within 14 days or refuses to process your cancellation, file a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL) at mdtccl.gov.my or call 1-300-888-999. Include copies of all your cancellation requests and evidence that Autocount has not cooperated.

Stopee is committed to helping you take back control of your subscriptions and protecting your rights as a Malaysian consumer. We have helped thousands of businesses and individuals cancel unwanted software, recover refunds, and dispute unauthorised charges. If you need further guidance on your Autocount cancellation or want to explore alternatives, visit Stopee.com and access our complete cancellation toolkit. Your business data and your money are too important to leave to guesswork.