Manage Aura

How to cancel your aura subscription in canada and protect your consumer rights

What aura is and why you might want to cancel

Aura offers a range of digital subscriptions and physical products designed to support your security and wellness. The company delivers identity protection services, digital security apps, wellness tools, and physical products like Aura Frames photo displays. You can purchase Aura subscriptions through Apple's App Store, Google Play, directly from Aura's website, or buy hardware from auraframes.ca and third-party retailers like Amazon.

If you've decided Aura no longer fits your needs, cancelling can feel complicated because the cancellation method depends entirely on where you purchased the subscription. At Stopee, we help thousands of Canadians navigate subscription cancellations every month, and we know that clarity and empowerment go hand in hand. This guide walks you through every cancellation option Aura offers and shows you exactly what to expect after you cancel.

Who should cancel aura

You might cancel Aura for several reasons: the service no longer provides value, you've found a better alternative, budgets have tightened, or you simply want to try something else. Whatever your reason, you have consumer protections in Canada that work in your favour. Stopee recognizes that cancelling should be straightforward, not buried in confusing processes.

The good news about aura cancellations

Canadian consumer protection law gives you real rights. If you purchased an initial subscription directly from Aura's website, you have 14 days to cancel and request a refund unless you've already started using the digital content. Renewal charges are treated differently and may qualify for different protections. Aura's cancellation process itself is typically fast, and the company responds to email requests within 48 hours. Understanding these timelines helps you act decisively.

Your consumer rights under canadian law

Canada's consumer protection laws protect you when you buy subscriptions, especially digital services. Know what you're entitled to before you reach out to Aura.

The 14-day cancellation window

Under Canada's consumer protection framework (which varies slightly by province), you generally have the right to cancel an initial subscription purchase within 14 days and receive a full refund, provided you haven't substantially used the service. This applies to digital subscriptions purchased directly from Aura's website. The clock starts when you complete your purchase, not when you first log in.

Important: Renewal charges are treated differently. Once your initial trial or first billing period ends and the subscription renews, the 14-day window does not apply to that renewal. This is a critical distinction.

Renewal charges and your right to withdraw

Before your subscription renews, Aura must confirm that you've agreed to the renewal, and you must be able to withdraw consent easily. If Aura charged you for a renewal without clear prior consent, you have grounds to dispute that charge. Stopee advises you to review your email confirmations and check that Aura explicitly outlined the renewal terms.

Escalation: canada's consumer protection authorities

If Aura refuses to honour your cancellation request or blocks your refund without legitimate reason, you can escalate. Contact your provincial consumer protection office or your country's financial regulator. Many provinces have small claims court options for subscription disputes under a few hundred dollars. Keep records of all cancellation requests, emails, and responses.

Pricing and plan options you should know about

Understanding what you're paying for helps you decide whether cancellation is the right move.

Aura subscription tiers

Most Aura subscriptions cost between CAD $5 and $20 monthly. If you're on an annual plan, cancelling immediately prevents the next year's charge. Stopee emphasizes that timing matters: cancel before the renewal date, not after, to avoid an unnecessary charge.

How to cancel aura based on your purchase method

Cancellation steps depend on where you bought your subscription. Follow the exact path for your platform.

Cancel an aura subscription on apple's app store (iPhone or iPad)

If you subscribed through Apple, you must cancel through Apple's system. Aura cannot cancel App Store subscriptions on your behalf.

1. Open the Settings app on your iPhone or iPad.
   • Tap your name at the top of the screen.
   • Select Subscriptions.
   • Find and tap Aura.
2. Tap Cancel subscription (or similar option).
   • If you see Manage or View subscription, tap that first, then look for Cancel.
3. Follow the on-screen prompts to confirm cancellation.
   • Apple will ask why you're cancelling; your answer is optional but helpful for your records.
4. You receive a confirmation email from Apple within minutes.
   • Keep this email as proof of cancellation.

Pro tip: Apple requires cancellations at least 24 hours before your next renewal date. If you miss this window, you'll be charged again, but you can immediately request a refund from Apple within 14 days of the charge.

Warning: Aura cannot issue refunds for App Store purchases. All refund requests must go directly to Apple, not to Aura support.

Cancel an aura subscription on google play (Android)

Like Apple, Google handles all Aura subscription cancellations on the Google Play platform. Aura does not process these cancellations.

1. Open the Google Play app on your Android device.
   • Tap the profile icon in the top right corner.
   • Select Payments and subscriptions.
   • Tap Subscriptions.
2. Find and tap Aura from the list.
   • If Aura doesn't appear, swipe or scroll to find it.
3. Select Cancel subscription.
   • You may be asked to provide feedback; this is optional.
4. Confirm the cancellation.
   • Google sends a confirmation email.

Pro tip: You can also manage Google Play subscriptions on the web at play.google.com. Sign in with your Google account, go to Payments and subscriptions, and follow the same steps.

Warning: Google Play refunds are handled by Google, not Aura. If your subscription renewed recently, contact Google Play support directly to request a refund.

Cancel an aura web subscription (direct purchase from aura)

If you purchased your subscription directly from Aura's website, you must contact Aura support to cancel. This is the only method Aura will recognize for web subscriptions.

1. Email Aura support at support@withaura.app with a clear subject line: "Cancel my subscription."
   • Include your full name, email address, and the email address associated with your Aura account.
   • State that you want to cancel effective immediately or before the next renewal date.
2. Send this email at least 48 hours before your next billing date.
   • Aura's support team processes requests within 24-48 hours during business days.
   • If you miss the 48-hour window, you'll be charged; contact Aura to request a refund for that charge.
3. Aura responds with a confirmation email.
   • Save this email as proof of your cancellation request.
4. Access to your account continues until the end of your current paid period.
   • After that date, you are logged out automatically.

Pro tip: Check your Aura account settings or billing page to see the exact renewal date. This helps you calculate the 48-hour deadline accurately.

Warning: Aura's support team works during Canadian business hours. If you email on a Friday evening or weekend, expect a response on Monday. Plan ahead if your renewal is imminent.

Cancel or return aura frames hardware

Physical Aura Frames orders follow different cancellation rules depending on where you bought them.

Cancel or return aura frames from auraframes.ca

1. Visit auraframes.ca/purchases and log into your account.
   • Use the email and password you registered with.
2. Find the order you want to cancel or return.
   • If the order hasn't shipped yet, you may cancel it directly in your account.
   • If it has shipped, proceed to a return.
3. For returns, visit help.auraframes.com to access Aura's return policy documentation.
   • Aura offers a 45-Day Happiness Guarantee on direct purchases.
   • You have 45 days from the date you receive the frame to initiate a return.
4. Follow Aura's return instructions to ship the frame back.
   • You may be responsible for return shipping unless the frame arrived defective.
   • Aura processes refunds after inspecting the returned item, typically within 5-10 business days.

Pro tip: Keep your shipping notification and tracking number. You'll need proof of delivery when you return the frame.

Return aura frames purchased via amazon

1. Log into your Amazon account and find the Aura Frames order.
   • Go to Your Orders and search for Aura.
2. Select the order and click Return or Replace Items.
   • Amazon's standard return window is 30 days from delivery.
   • This is shorter than Aura's 45-day guarantee, so act quickly.
3. Follow Amazon's return process to print a prepaid shipping label.
   • Amazon typically covers return shipping for returns initiated within the return window.
4. Amazon refunds your original payment method once the item is received and scanned.
   • This usually takes 3-5 business days after Amazon scans the return.

Warning: Amazon's 30-day window is stricter than Aura's 45-day window. If you want the full 45-day return period, buy directly from auraframes.ca instead of Amazon.

Written cancellation via registered mail (if you need proof)

If you want undeniable proof that Aura received your cancellation request, you can send a registered letter. This method is especially useful if Aura later claims it never received your request.

1. Write a letter stating your name, email address, account email, and the date you want the cancellation to take effect.
   • Keep the letter brief and factual: "I am cancelling my Aura subscription effective [date].​"
2. Address the letter to Aura's registered notice address:
   • Aura Sub, LLC
     250 Northern Ave., 3rd Floor
     Boston, MA 02210
     USA
3. Use Canada Post's Registered Mail service (also called "raccomandata A/R" in some regions).
   • This provides proof of dispatch and delivery.
   • Cost is approximately CAD $15-25 depending on destination.
4. Keep your receipt and tracking number.
   • You now have proof Aura received your cancellation notice.

Pro tip: This method is slower but bulletproof. Use it if Aura's email support is unresponsive or if you're disputing charges.

What happens after you cancel

Cancellation doesn't mean immediate access loss. Here's what to expect.

Your access timeline

When you cancel an Aura subscription, your access continues until the end of your current paid period. If you paid for a month and cancel on day 10, you keep your access until the end of that month. If you're on an annual plan, you maintain access until the annual renewal date passes. This is true across all platforms (App Store, Google Play, and web).

What happens to your data

Your personal data (photos stored in frames, account information, security profiles) remains in your Aura account after cancellation. Aura does not automatically delete this information. If you want to remove your data entirely, you must request account deletion separately. Visit your account settings or contact support@withaura.app to ask about deleting your profile and associated data. Allow 30 days for full data removal.

Renewal notifications

Before your current paid period ends, Aura may send a renewal reminder. If you've already cancelled, ignore this email. Your subscription will not renew. If you see a charge after your cancellation date, immediately contact the platform you purchased from (Apple, Google, or Aura) and dispute the charge as unauthorized.

Refund eligibility and how to claim a refund

Refunds depend on when you cancelled, how you paid, and local law. Stopee has helped thousands of Canadians understand their refund rights, and the rules are clearer than you might think.

14-day initial purchase refund (web subscriptions)

If you purchased an Aura subscription directly from the website and cancelled within 14 days without substantially using the service, you're entitled to a full refund under Canadian consumer protection law. The clock starts when you complete your purchase, not when you first log in.

To claim this refund: Email support@withaura.app within 14 days of your purchase and request a refund under Canada's cancellation rights. Include your order confirmation number and the date of purchase. Aura's payment processor (typically Stripe or a similar service) handles refunds, which usually appear in your account within 5-10 business days.

Refunds for web subscriptions after 14 days

After your initial 14-day window closes, Aura states that refunds for unused subscription time are at the discretion of its payment processor and are not automatic. However, you still have legal grounds for a refund if Aura charged you for a renewal without clear prior consent. If the charge was unauthorized or if Aura failed to remind you of the renewal terms, request a refund and cite the unauthorized charge dispute.

App store and google play refund requests

Aura cannot issue refunds for App Store or Google Play purchases. You must request refunds directly from Apple or Google. Both platforms allow refund requests within 14 days of purchase.

Request a refund from Apple: Go to reportaproblem.apple.com, select the Aura subscription charge, and request a refund. Explain that you cancelled within 14 days or that the charge was unauthorized. Apple typically approves refunds within 3-5 business days.

Request a refund from Google: Visit play.google.com/store/account, go to Manage purchases, select the Aura subscription charge, and request a refund. Google processes approved refunds within 3-5 business days.

Hardware refunds from aura frames

Aura's 45-Day Happiness Guarantee covers hardware purchased directly from auraframes.ca. Once you return the frame in resalable condition, Aura processes a full refund within 5-10 business days of receiving and inspecting the item. Return shipping may be your responsibility unless the frame arrived defective.

For Amazon purchases, Amazon's return policy applies (30-day window, Amazon-covered return shipping). Amazon issues refunds within 3-5 business days of scanning the returned item.

Common mistakes that delay cancellation

Cancellation feels stressful, especially when you're worried about being charged again. Here are the pitfalls to avoid.

Missing the 48-hour deadline for web subscriptions

Aura requires cancellation requests to arrive at least 48 hours before your next billing date. If you email on Thursday night before a Saturday renewal, Aura may not process the cancellation in time, and you'll be charged. Mark your calendar with the renewal date and send your cancellation email at least 3 business days before to be safe.

Cancelling in the app instead of using the correct platform

Many Aura users delete the app thinking this cancels the subscription. It doesn't. Deleting the app just removes it from your phone. Your subscription renews automatically. You must cancel through the platform you used to purchase: Apple Settings, Google Play, or Aura's email support. Stopee sees this mistake constantly.

Forgetting to save your cancellation confirmation

Always screenshot or save the cancellation confirmation email. If Aura later claims it never received your request or charges you again, you have proof. Email confirmations from Apple, Google, and Aura are your receipt.

Not checking your statement after cancellation

Some users cancel but don't verify that they weren't charged at the next renewal date. Check your bank statement or app store account within 2-3 days of your renewal date to confirm the charge did not occur. If it did, contact the platform immediately.

Requesting refunds from aura for app store or google play purchases

Aura cannot refund App Store or Google Play charges. The payment goes directly to Apple or Google, not Aura. If you contact Aura support asking for a refund on an App Store purchase, they'll redirect you to Apple. Save time and go straight to Apple or Google.

Your cancellation checklist

Use this checklist to ensure your cancellation is complete and you're protected.

When to escalate and how to file a complaint

If Aura ignores your cancellation request, charges you after you've cancelled, or refuses to honour your refund rights, escalate immediately. Stopee advises every consumer to know their escalation options.

Step 1: contact aura directly

Email support@withaura.app one more time with a subject line like "Urgent: Unresolved cancellation request" or "Dispute refund claim." Clearly state what happened, include dates and confirmation numbers, and request a response within 5 business days.

Step 2: contact your payment processor

If Aura doesn't respond or refuses to process your cancellation or refund, contact your bank or credit card company. Report the charge as unauthorized. Your bank can issue a chargeback, forcing Aura to refund you while the dispute is investigated. This typically takes 3-4 weeks but has a high success rate if Aura failed to process a valid cancellation request.

Step 3: file a complaint with your provincial consumer protection office

In Canada, each province has a consumer protection authority. For example, Ontario residents can contact ServiceOntario's consumer protection office, while British Columbia residents contact the BC Consumer Protection Office. File a written complaint detailing Aura's failure to honour your cancellation or refund. Include all email correspondence and confirmation numbers. These agencies investigate patterns of consumer harm and can compel companies to refund you.

Step 4: small claims court

If the refund amount is under CAD $15,000 (varies by province), you can sue Aura in small claims court. Small claims court is designed for consumers and does not require a lawyer. Stopee recommends this route only after other attempts have failed, as court fees apply (typically CAD $100-300), but you may recover these fees if you win.

Key takeaways and your empowerment summary

Cancelling Aura doesn't have to be complicated. You have clear rights under Canadian law. You have 14 days to cancel an initial web subscription and receive a refund if you haven't used the service substantially. Renewal charges require your explicit consent, and you have the right to withdraw that consent. Each platform handles cancellations differently, but every method is straightforward once you know where you purchased your subscription.

The most important step is acting before your renewal date. Email Aura at least 48 hours in advance if you're on a web subscription. Use your phone's Settings or Google Play app if you subscribed through those platforms. Save every confirmation email. Check your statement after your renewal date to confirm you weren't charged. If you're within 14 days of your original purchase, request a refund immediately and cite your consumer protection rights.

Stopee has helped thousands of consumers cancel subscriptions successfully, and we've seen nearly every obstacle Aura can throw at you. Stopee is here to ensure you understand the process, know your rights, and feel empowered to take action. If Aura resists, escalate to your bank, provincial regulator, or small claims court. You will win if you have proof of your cancellation request and Aura failed to honour it.

Contact aura for cancellation

For web subscription cancellations, contact:

Email: support@withaura.app
Registered mail address (for written proof): Aura Sub, LLC, 250 Northern Ave., 3rd Floor, Boston, MA 02210 USA
Hardware returns (auraframes.ca): auraframes.ca/purchases or help.auraframes.com

Send all cancellation requests at least 48 hours before your renewal date. Keep your confirmation email. You've got this, and Stopee is with you every step of the way.