Manage Aura

How to cancel aura and understand your refund rights in australia

What is aura and why you might want to cancel

Aura is a subscription-based wellness app that delivers personalised meditations, sleep stories, cognitive behavioural therapy tools and coaching content. You access the service through a freemium model, where basic features remain free but premium content requires a paid subscription. The app uses AI-driven personalisation and content from a global network of coaches and therapists to tailor your experience.

If you've subscribed to Aura, you may want to cancel for several reasons: the content no longer fits your needs, you've found an alternative wellness tool, unexpected charges appeared on your billing statement, or the service simply isn't delivering the value you expected. Whatever your reason, Stopee is here to walk you through the cancellation process step by step, ensuring you understand your rights and avoid common pitfalls.

How aura billing works in australia

Aura's billing system operates in one of two ways depending on how you purchased your subscription. If you subscribed directly through the Aura app or website, Aura handles your billing directly. If you purchased through a third-party platform like Apple App Store, Google Play, or Amazon, that platform manages your subscription and billing. This distinction matters because it affects where you cancel and how refunds are processed.

Most Aura subscriptions operate on a prepaid cycle. You pay upfront for a monthly, annual, family or lifetime plan, and your access continues until the end of that billing period. When you cancel, your subscription typically stops renewing at the end of your current paid term, but charges already applied usually remain unless a refund right applies.

When cancellation makes sense

You should cancel Aura if you're no longer using the app regularly, if the meditation or sleep content no longer meets your mental wellness goals, or if you've discovered a competitor that better suits your needs. Cancelling also makes sense if you received unexpected renewal charges, if the subscription costs are straining your budget, or if you want to replace Aura with a free alternative while you reassess.

However, if you're within a free trial period, cancelling immediately after signup protects you from being charged when the trial expires. At Stopee, we recommend cancelling within the trial window if you're uncertain about committing to a paid plan.

Aura subscription plans and australian pricing

Understanding Aura's pricing structure helps you estimate your potential refund and confirms what you've been charged.

Why pricing varies

Aura frequently runs promotional discounts, especially for annual plans and new users. This means the amount you paid may differ from the advertised price. Always check your receipt or billing statement for the exact Australian dollar amount you were charged. If you cancel a discounted annual subscription mid-term, your refund eligibility may depend on whether the promotion included a refund clause.

Stopee recommends taking a screenshot of your Aura billing details before you cancel. This record protects you if a dispute later arises about the amount you paid or whether you received a partial refund.

How to cancel aura if you subscribed directly

If you signed up for Aura through the app or Aura's website using your own payment method (not through Apple, Google or Amazon), follow these steps to cancel your subscription.

Cancellation steps via the aura app or website

1. Open the Aura app on your phone or log into aura.com on your browser
   • If you've forgotten your password, use the "Forgot password" link on the login screen
2. Navigate to your account settings or profile menu
   • On the app, look for a profile icon, gear icon or "Settings" tab at the bottom or top of the screen
   • On the website, click your account name or avatar in the top-right corner
3. Find the "Subscription", "Billing" or "Manage subscription" section
   • This section shows your current plan, renewal date and payment method
4. Select "Cancel subscription" or "Manage plan"
   • Aura may ask you why you're cancelling; you can provide feedback, but this step is optional
5. Confirm your cancellation request
   • Read the confirmation message carefully; it will state your final access date
   • Your access will continue until the end of your current billing cycle, then stop automatically
6. Receive a cancellation confirmation email within 24 hours
   • Keep this email as proof of cancellation
   • Verify no charges appear on your next billing date

If the app or website cancellation option is broken or missing

Pro tip: If you cannot find the cancellation option or the button doesn't work, contact Aura's customer support directly. You have the right to cancel by request even if the self-service option fails.

Email or call Aura's support team and state clearly: "I request to cancel my subscription effective immediately. My account email is [your email] and my subscription plan is [monthly/annual]. Please confirm cancellation in writing." At Stopee, we've found that written cancellation requests (email or in-app chat) create a clear paper trail if disputes arise later.

How to cancel aura if you subscribed through a third-party platform

If you purchased Aura through Apple App Store, Google Play, Amazon or another third-party billing platform, you must cancel through that platform, not through Aura's app itself. Aura cannot cancel your subscription if the billing agreement is between you and the third party.

Cancellation via apple app store (iPhone or iPad)

1. Open the App Store app on your iPhone or iPad
2. Tap your profile icon in the top-right corner
3. Select "Subscriptions"
4. Find Aura in the list of active subscriptions
5. Tap Aura and select "Cancel subscription" or "Delete"
   • Apple will ask you to confirm; read the cancellation notice and tap "Confirm"
6. Verify the status changes to "Cancelled" or "Will expire on [date]"
   • You retain access until the end of the current billing period

Cancellation via google play store (Android)

1. Open the Google Play Store app on your Android phone or tablet
2. Tap your profile icon in the top-right corner
3. Select "Payments and subscriptions", then "Subscriptions"
4. Find Aura in the list
5. Tap Aura and select "Cancel subscription"
   • Follow the on-screen prompts to confirm cancellation
6. Confirm the subscription status now shows "Cancelled"
   • Google Play will stop charging you after the current billing cycle ends

Cancellation via amazon appstore

1. Log into your Amazon account on a web browser
2. Navigate to "Account and Lists" and select "Your Account"
3. Find "Login & security" or "Digital content and devices"
4. Select "Subscriptions and Silk reading subscriptions"
5. Find Aura and select "Cancel subscription"
   • Amazon will ask for confirmation; click "Yes, cancel subscription"
6. Verify the status changes to show cancellation is confirmed
   • You can use Aura until your current billing period expires

Cancellation via other platforms

If you subscribed through another platform or payment method, log into that service's account page, navigate to your subscriptions or billing section and look for an option to manage or cancel recurring payments. At Stopee, we advise checking your bank or credit card statement if you're unsure which platform is billing you; the merchant name on the statement will clarify where to cancel.

Refunds, cooling-off and your consumer rights

Your right to a refund in Australia depends on whether you've cancelled during a cooling-off period, whether Aura has failed to deliver the service, or whether your subscription is eligible for a partial refund under Australian Consumer Law.

Cooling-off period and free trials

If Aura offered you a free trial and you cancelled before the trial expired, you should not be charged. However, if the trial ended and your subscription automatically renewed to a paid plan, you may have a cooling-off right depending on when you received the first charge.

Australian Consumer Law provides a cooling-off period of 14 days for distance contracts (like subscriptions purchased online) in certain circumstances. If Aura charged you and you cancel within 14 days of the charge date, you may be entitled to a refund. Pro tip: Check your receipt for the exact charge date; this determines whether the 14-day window is still open.

Refunds for service failure

If Aura fails to deliver the service (for example, the app crashes constantly, content is unavailable, or the service is no longer offered), you have a right to remedy under the Australian Consumer Guarantees. You can request a refund, replacement or repair. If Aura refuses, you can escalate to the Australian Communications and Media Authority (ACMA) or the Australian Consumer and Competition Commission (ACCC) if the complaint relates to consumer guarantees.

Stopee recommends documenting the service failure with screenshots or recorded evidence before requesting a refund. This strengthens your case if Aura disputes your claim.

Refunds for mid-term cancellation

If you cancel an annual subscription mid-term, Aura's refund policy determines whether you receive a prorated refund. Some annual plans explicitly state "non-refundable" or "all sales final", which is lawful under Australian Consumer Law as long as the term was clearly disclosed at purchase. However, if the plan was discounted or promotional, check the fine print; certain offers include refund rights.

If Aura's terms are silent on refunds, you must request one formally and refer to the Australian Consumer Guarantees. Stopee has helped thousands of consumers cancel and recover partial refunds by citing the consumer law principle that goods and services must be of acceptable quality and fit for purpose.

Refunds if you subscribed via a third party

If you purchased through Apple, Google Play or Amazon, refund eligibility depends on that platform's refund policy, not Aura's. Apple and Google Play typically allow refunds within a short window (often 48 hours for Apple, 48 hours for Google) after purchase. Amazon's policy varies. Contact the relevant platform's support team directly to request a refund; they process these requests independently of Aura.

What happens after you cancel aura

Cancelling Aura stops future charges, but several actions after cancellation protect you and confirm the process is complete.

Verify access ends on the correct date

Your cancellation confirmation should state the final date you can access Aura. This is typically the end of your current billing cycle. For example, if you paid for an annual plan in January and cancel in June, your access usually continues until the end of December. Mark this date in your calendar.

Monitor your payment method

Check your bank account or credit card statement on your next expected billing date. If no charge appears, cancellation succeeded. If a charge does appear after cancellation, contact Aura or the third-party platform immediately and request a reversal, citing the cancellation confirmation.

Warning: Some subscription renewals are delayed by 1-2 days due to payment processing windows. If a charge appears within 48 hours after your expected cancellation date, contact support before disputing it with your bank.

Delete the app (optional)

Deleting the Aura app from your device removes the temptation to resubscribe and clears storage space. Uninstalling does not affect your cancelled subscription status.

Keep your confirmation email

Retain the cancellation confirmation email or screenshot indefinitely. If a dispute arises in six months or a year, this proof is essential. At Stopee, we recommend saving confirmation emails to a dedicated folder or printing them.

Common mistakes to avoid when cancelling aura

Cancelling a subscription should be straightforward, but many consumers make mistakes that delay the process or leave them vulnerable to surprise charges.

Assuming the app deletes you from billing

Simply deleting the Aura app does not cancel your subscription. If the app is deleted but your subscription remains active, Aura will continue charging you. Always cancel through the app, the website or the third-party platform before uninstalling. Stopee sees this mistake repeatedly; users assume deletion equals cancellation and are shocked by unexpected charges months later.

Cancelling through the wrong channel

If you subscribed via Google Play, cancelling through the Aura app won't work because Google Play manages the billing. Conversely, if you subscribed directly through Aura, trying to cancel through Apple won't work. Confirm where you subscribed by checking your original receipt or your payment method's statement, then cancel through the correct channel.

Ignoring the cancellation confirmation

Some users cancel but don't verify the confirmation. If the cancellation failed silently, you won't know until the next charge appears. Always confirm that the app or platform displays "Cancelled" or "Will expire on [date]" and await the confirmation email. If the email doesn't arrive within 24 hours, follow up with support.

Requesting a refund without grounds

If you cancel outside the cooling-off period and Aura's terms state the subscription is non-refundable, requesting a refund without evidence of service failure will be denied. However, if you can demonstrate that Aura failed to deliver (app downtime, missing features, misrepresentation), escalate the complaint to the ACCC or ACMA rather than accepting a "no refund" response.

Your australian consumer rights and how to enforce them

Australian Consumer Law (the Competition and Consumer Act 2010) protects you when you purchase Aura, even though it's a digital service. Understanding these rights empowers you if Aura refuses to honour a cancellation or refund.

The australian consumer guarantees

You have automatic rights that cannot be waived:

• The service must be of acceptable quality (reliable, safe, durable)
• The service must be fit for the purpose Aura advertises (mental wellness, sleep aid, meditation)
• Aura must deliver what it promised in marketing materials and app descriptions
• You have the right to remedy (refund, replacement or repair) if any guarantee is breached

If Aura's app crashes constantly, meditation tracks are missing, or sleep stories are unavailable, the service has failed these guarantees. You can request a refund even if Aura's terms say "non-refundable".

The 14-day cooling-off right

For distance contracts (like subscriptions purchased online), you may have a 14-day right to cancel without reason if specific conditions are met. This applies if you did not choose to lose this right and if Aura did not clearly disclose it at purchase. Check Aura's terms of service to see if they explicitly exclude the cooling-off period; if they don't mention it, the right likely applies.

Escalating a complaint

If Aura refuses to cancel your subscription or honour a refund, escalate the complaint:

• Aura directly: Email support with a clear written demand, including your subscription details, the amount charged, and your reason for demanding cancellation or refund. Request a response within 7 business days
• Third-party platform: If Aura doesn't respond, escalate to Apple, Google Play or Amazon's dispute resolution team
• Australian Consumer and Competition Commission (ACCC): File a complaint at accc.gov.au if the issue involves a breach of consumer law
• Australian Communications and Media Authority (ACMA): Contact ACMA if the issue involves digital content or online billing practices

Stopee advises having your cancellation confirmation, billing statements and any correspondence with Aura ready when you escalate. Regulators take documented complaints far more seriously than vague complaints.

Checklist: cancelling aura step by step

Use this checklist to ensure you've completed every step and nothing has been missed.

Comparing cancellation methods side by side

Different cancellation routes have different speeds and complexity. Here's how they compare.

Final steps and where to find help

After you've cancelled, you have completed the hardest part. Stopee is committed to making cancellation transparent and straightforward, and we've walked thousands of Australian consumers through subscription cancellations just like yours.

If you encounter resistance from Aura or questions about your refund, remember that Australian Consumer Law and the ACCC exist to protect you. Don't accept a "no refund" response if the service failed or if you're within the cooling-off period. Document everything, keep your confirmation emails and don't hesitate to escalate.

For further information or help, contact:

• Australian Consumer and Competition Commission (ACCC): accc.gov.au or call 1300 302 502
• Australian Communications and Media Authority (ACMA): acma.gov.au or call 1300 850 115
• Your bank or payment provider: For disputed charges or chargeback requests

Stopee has helped thousands of consumers cancel Aura and other subscriptions with confidence. Whether you need step-by-step guidance, clarification on your rights, or support in disputing an unfair charge, the tools and knowledge are on your side. Cancel with peace of mind, verify the cancellation, and reclaim control of your subscriptions today.