Manage Aura

How to cancel aura and reclaim control of your wellness subscription

What aura is and why you might want to leave

Aura is a digital subscription service delivering personalized meditation, sleep stories, mood tracking, and life coaching through mobile apps and a web platform. You access these features via the Apple App Store, Google Play, or Aura's website, with flexible monthly, six-month, and yearly plans starting at AED 29.99 monthly.

The service also operates Aura Skypool Dubai, an on-site wellness facility with separate booking and cancellation terms from the digital subscription. This guide focuses on cancelling your digital Aura subscription in the UAE, where Stopee helps thousands of consumers navigate their digital wellness commitments each month.

Whether you've found Aura doesn't fit your routine, you're switching to a competing app, or you simply want to pause your spending, cancelling is straightforward once you know the right steps. Stopee has outlined every cancellation method below so you can exit your subscription quickly and confidently.

When cancellation makes sense

You should cancel Aura if you're not using the meditations and mood-tracking features regularly, if the app's personalization isn't meeting your needs, or if you've found a wellness tool that works better for you. Equally, if you subscribed during a trial period and decided the premium features aren't worth the ongoing cost, cancelling before the trial ends protects you from unwanted charges.

Cancelling also makes sense if you're facing a change in your financial situation or if you're consolidating digital subscriptions to reduce monthly outgoings. The key is acting before your next billing date so you stop future charges.

Your cancellation rights under UAE consumer law

UAE consumer protection law grants you significant safeguards when cancelling digital subscriptions, and understanding these rights puts you in a stronger position with Aura support.

The 14-day cooling-off right

As a UAE consumer, you have the right to cancel any digital service purchase within 14 calendar days of the transaction and receive a full refund to your original payment method, provided the digital content has not been substantially accessed. This cooling-off period is automatic and applies to in-app purchases made via the Apple App Store or Google Play, as well as direct purchases on Aura's website.

Important: The cooling-off right applies only if you have not materially used the service. If you've downloaded meditations, completed multiple sessions, or actively engaged with the app, Aura's payment processor may refuse the refund. However, if you cancelled within 14 days of purchase and barely used the app, you have legal grounds to request a full refund.

Your right to cancellation without penalty

UAE law requires that subscription services allow you to cancel at any time after the trial or initial period ends, without hidden fees, automatic renewal traps, or mandatory lock-in contracts. Cancellation must be as easy to perform as the original purchase. If Aura makes cancellation deliberately difficult, unclear, or impossible, this violates your consumer rights.

If Aura refuses to honour your cancellation request or applies unjustified charges after you've cancelled, you can escalate to the UAE's General Authority for Consumer Protection (GACP) or your local consumer authority. Stopee recommends documenting all cancellation attempts, including email timestamps and support responses, in case you need to file a complaint.

How to cancel your aura subscription

Cancellation methods differ depending on how you purchased Aura, and the fastest route depends on your payment platform. Stopee has broken down every pathway so you reach the cancellation screen without confusion.

Cancel through apple app store (iPhone or iPad users)

If you subscribed to Aura via the Apple App Store, you cancel directly in your Apple account settings, not in the Aura app itself. This method takes 90 seconds and prevents Apple from billing your payment method on your next renewal date.

1. Open the Settings app on your iPhone or iPad.
   • Tap your name or profile picture at the top of the screen.
   • Select "Subscriptions" (or "Media & Purchases" on older iOS versions, then "Subscriptions").
2. Find and tap "Aura" in your active subscriptions list.
   • If Aura doesn't appear, swipe down to check if it's listed under "Expired" subscriptions (meaning your cancellation already went through).
3. Tap "Cancel Subscription" or the red "Cancel" button.
   • A confirmation message appears saying your subscription will end on a specific date.
   • Confirm the cancellation when prompted.
4. Verify cancellation by returning to the Subscriptions menu and confirming Aura now shows a cancellation date or has moved to "Expired."
   • Pro tip: Take a screenshot of the cancellation confirmation as proof for your records.

Warning: Cancelling the Aura app itself does not cancel your subscription. You must follow the steps above, or your payment method will continue to be charged on your renewal date.

Cancel through google play (Android users)

Android users follow a similar process via the Google Play app or website. Google processes the cancellation and stops future billing within one business day.

1. Open the Google Play app on your Android phone or tablet.
   • Tap your profile icon in the top right corner.
   • Select "Payments and subscriptions."
2. Tap "Subscriptions."
   • You'll see a list of all active subscriptions tied to your Google Play account.
3. Select "Aura" from the list.
   • The Aura subscription details page opens.
4. Tap "Cancel subscription" at the bottom of the screen.
   • Google displays a cancellation confirmation with your final billing date.
5. Confirm the cancellation by tapping "Cancel subscription" again when prompted.
   • Pro tip: If you're asked "Why are you cancelling?" you can skip this optional feedback or provide brief reasons. Your feedback helps Google and Aura improve, but it's not required to complete the cancellation.

Warning: If you use Google Play Family Sharing, confirm that your account (not a family member's account) is the one holding the Aura subscription before cancelling.

Cancel via aura's official website or email support

If you purchased Aura directly through their website or paid by invoice, you'll cancel through Aura's customer support team. Email is the fastest method and provides a documented record for your protection.

1. Gather your account information:
   • Your full name as registered with Aura.
   • The email address linked to your Aura account.
   • Your subscription plan type (Premium Monthly, Yearly, etc.).
   • The date your subscription renews or the date you want the cancellation to take effect.
2. Draft a cancellation email to support@withaura.app with a clear subject line.
   • Example: "Cancellation request for [your email address]" or "Please cancel my Aura Premium subscription."
   • In the body, include: "I would like to cancel my Aura subscription effective immediately" (or your preferred date). Include all account details from step 1.
3. Send the email and save a copy for your records.
   • Aura support monitors the email inbox daily and typically responds within 24 to 48 hours.
4. Await confirmation from Aura support.
   • Support will reply confirming your cancellation date and final billing date.
   • Ask support in your follow-up to confirm that future charges have been stopped.
5. Verify no further charges appear on your payment method after your final billing date.
   • Check your credit card or bank statement 5 to 7 days after the stated final billing date to confirm the cancellation took effect.

Important timing: Submit your cancellation email at least 48 hours before your next billing date. If you're cancelling close to the renewal date, phone contact (if available on the Aura app or website) may be faster. Stopee recommends confirming the current phone number via Aura's official app or website before calling, as support numbers may change.

Current aura pricing in the UAE

Understanding your subscription tier and what you're paying monthly helps you make an informed decision about whether cancellation is the right move. The table below reflects 2026 pricing on the Apple App Store UAE for reference; always verify current rates in your app store or on Aura's website before deciding to cancel or downgrade.

If you're on a six-month or yearly plan, cancelling now stops future renewals but does not entitle you to a refund for the unused portion of your current billing period, unless you meet the 14-day cooling-off criteria outlined earlier. Stopee recommends checking your purchase date: if you bought your subscription fewer than 14 days ago and haven't heavily used the app, request a full refund from Aura support.

What happens after you cancel your aura subscription

Cancellation doesn't instantly delete your access or data, and understanding what changes after you hit "cancel" removes uncertainty and helps you plan your next wellness tool.

Your access and the grace period

When you cancel through Apple App Store, Google Play, or Aura support, future recurring billing stops immediately. However, you retain full access to Aura's premium features until the end of your current paid period. If your renewal date was 15 May and you cancel on 1 May, you'll have access through 15 May, then the app reverts to free-tier features (if available) or full lock-out on 16 May.

If you cancel an in-app subscription purchased via Apple or Google, the app store controls access duration. Typically, access continues through the end of your paid term. Contact Aura support if access cuts off earlier than expected, as this may indicate a cancellation processing error.

Your account data and personal information

Cancellation does not automatically delete your Aura account, personal data, mood tracking history, or saved meditations. Aura retains this data per its privacy policy and terms of service. If you wish to permanently delete your account and all associated data, you must submit a separate data deletion request to support@withaura.app. Specify that you want the account closed and all personal data removed, and request confirmation once this is complete.

Pro tip: Combine your cancellation request and data deletion request in a single email to Aura support. For example: "Please cancel my subscription effective immediately and delete my account and all associated data."

Refund policy and your options

Aura's standard refund policy does not cover unused portions of active subscriptions, but UAE law and payment processor discretion create pathways to recover your money in specific circumstances.

Standard refunds: what you should expect

Once your subscription has begun and you've accessed Aura's features, the company does not issue refunds for the remaining unused period. Cancellation simply stops future charges. This applies to monthly, six-month, and yearly plans. If you're mid-cycle and cancel, you forfeit the unused balance.

For in-app purchases routed through Apple App Store or Google Play, refund eligibility depends on the app store's own policies. Apple and Google generally don't refund subscription fees for unused time after the grace period (typically 48 hours post-purchase) unless you're within the 14-day cooling-off window or the purchase was fraudulent.

The 14-day cooling-off exception

If you purchased your Aura subscription within the last 14 calendar days and have not substantially used the app (e.g., you've logged in once and haven't completed meditations), you are entitled to a full refund under UAE consumer protection law. To claim this:

1. Contact Aura support or your app store (Apple/Google) and explicitly state: "I am exercising my 14-day cooling-off right under UAE consumer protection law and request a full refund."
2. Include your original purchase confirmation, order number, and the purchase date.
3. Provide evidence of minimal usage (screenshot of your app showing few or no completed sessions).
4. Expect the refund within 14 days of the request back to your original payment method.

Warning: If Aura or the payment processor (often Stripe or Polar) claims you've accessed "substantial" digital content, they may refuse the refund. However, if your usage was genuinely minimal, push back and cite UAE cooling-off law. Stopee recommends escalating to the UAE General Authority for Consumer Protection (GACP) if the company refuses.

Common mistakes when cancelling aura

Cancelling can feel stressful, especially if you're worried about surprise charges after you've exited. Here are the pitfalls Stopee sees most often, so you can avoid them.

Deleting the app instead of cancelling the subscription

The number-one error: removing Aura from your phone without cancelling the subscription. Deleting the app does nothing to stop the recurring charge. Your payment method continues to be billed on renewal day, and you'll only discover the unwanted charge when you check your bank statement weeks later.

Always cancel the subscription first through your app store or Aura support, then delete the app if you wish.

Waiting until the day before renewal to cancel

Cancellation can take 24 to 48 hours to process, especially if you submit via email. If you cancel on 14 May and your renewal is on 15 May, the cancellation may not process in time, and you'll be charged for another month. Stopee recommends cancelling at least 5 to 7 days before your renewal date to avoid this trap.

Not verifying the cancellation in writing

If you cancel via email and receive no response, you have no proof. Always request written confirmation from Aura support stating the exact cancellation date and final billing date. Keep this email and compare it to your bank statement 7 to 10 days after the final billing date to confirm no additional charge appears.

Ignoring the cooling-off window

If you purchased Aura on a whim, tried it for a few minutes, and didn't like it, many users assume they're stuck with the full month's charge. They're not. The 14-day cooling-off law applies here. Contact Aura or Apple/Google and request a refund within 14 days of purchase if you've barely used the service.

Checklist: your cancellation roadmap

Stopee has assembled this checklist to guide you through each step so you exit cleanly and confidently.

Getting help and escalation

If Aura refuses to cancel your subscription, ignores your cancellation request, or charges you after you've cancelled, you have formal recourse under UAE law. Stopee knows that navigating escalation can feel daunting, so here's the clearest path forward.

First escalation: aura support

If your initial cancellation request receives no response or is rejected without legitimate reason, reply to Aura's support email thread and escalate. Write: "I have not received confirmation of my cancellation request submitted on [date]. Please confirm cancellation of my account or explain why my request has been denied. I require a response within 48 hours."

This creates a documented trail and often prompts faster action from support.

Second escalation: your payment processor

If Aura continues charging you after cancellation, contact the app store (Apple/Google) or your bank and dispute the charge. Most payment processors offer chargeback protection for fraudulent or unauthorized recurring charges. You can file a dispute within 60 to 120 days of the unwanted charge.

Third escalation: UAE general authority for consumer protection

If Aura refuses to honour the cancellation and your bank won't reverse the charge, file a formal complaint with the GACP (jiran.ae). Provide your cancellation request emails, proof of payment, and a description of the issue. The GACP investigates and can compel Aura to refund you and correct its practices.

Summary and next steps

Cancelling Aura takes fewer than 5 minutes if you use your app store (Apple or Google Play), or 48 hours if you go via email support. The key is acting at least 5 to 7 days before your renewal date, requesting written confirmation, and verifying no new charge appears after your final billing date.

If you purchased Aura fewer than 14 days ago and haven't used it much, you can claim a full refund under UAE consumer protection law. Always cite this right in your cancellation request and escalate to the GACP if Aura refuses.

Contact information for Aura support:

• Email: support@withaura.app (monitored daily; response within 24 to 48 hours)
• Website: Aura official site (check app or website for current phone numbers and support hours)
• Official Dubai postal address: Available via Aura's website or app under "Contact Us"

Cancelling any subscription should be simple and transparent, and Stopee exists to ensure you have every tool and fact to exit smoothly. Whether you're scaling back digital spending, trying a competitor, or simply reassessing your wellness routine, Stopee has helped thousands of consumers cancel Aura and hundreds of other services with confidence and clarity. Visit Stopee.com today to explore more cancellation guides, refund strategies, and consumer rights advice across every major subscription platform in the UAE.