Manage It Works

How to cancel it works in the UAE and reclaim control of your autoship

Understanding it works and why you might want to cancel

It Works is a direct-sales wellness company that delivers supplements, body wraps, and health products to customers across the UAE through its Dubai-based operation, It Works Solutions LLC. The company operates primarily through autoship subscriptions, which means your orders recur automatically on a schedule you set-unless you actively cancel them.

If you have signed up for an autoship program with It Works and now want to stop, you are in the right place. Whether your priorities have shifted, you have found an alternative product, or you simply want to pause your orders, Stopee is here to walk you through every cancellation method available to you in the UAE.

Why customers cancel it works

You might be cancelling because autoship charges keep appearing on your statement, you have stockpiled enough product, the results did not meet your expectations, or you want to try a competitor. Whatever your reason, you deserve a straightforward process that does not punish you for changing your mind.

Stopee has helped thousands of consumers navigate subscription cancellations across the region, and It Works is one of the most common requests we receive. Many customers are surprised to learn how many cancellation methods exist-and how easy it can be once you know the right steps.

Your consumer rights in the united arab emirates

Legal protections that work for you

The UAE Consumer Protection Law (Federal Law No. 24 of 2006, as amended) gives you clear rights when cancelling a distance contract-which includes any purchase made online or through a distributor. You have the right to cancel within 14 calendar days of receiving your order, with no penalty and no questions asked, as long as the product is unopened and in original condition.

Additionally, if It Works has not shipped your autoship order yet, you can cancel that future order at any time before it is processed. The company cannot force you to accept a shipment you have cancelled in advance.

If the company refuses to honour a cancellation or continues charging you after you have cancelled, you can escalate to the UAE's Ministry of Economy and the Consumer Protection Department. Stopee recommends keeping copies of all cancellation requests and confirmations-these are your proof if you need to file a formal complaint.

Refund timelines under UAE law

Once a product is returned and accepted by It Works, the company is legally required to process your refund within a reasonable timeframe. In practice, It Works states that refund processing can take up to 90 days for inspection and approval. However, under UAE law, "unreasonable" delays can be challenged with the consumer authority.

Cancellation methods: choose what works best for you

The fastest ways to cancel

Stopee recommends email or phone as your primary cancellation methods. These create written records, require immediate action from It Works, and give you a timestamp for your protection.

Email (fastest and safest): Send your cancellation request to info@itworksdubai.com. This method is the fastest because it creates an automatic record with a timestamp, and you can attach any supporting documents. The company is obligated to respond and confirm cancellation within a reasonable timeframe.

Phone: Call It Works directly through your distributor or account page. If you choose this route, take detailed notes of the date, time, name of the representative, and their confirmation number. Ask them to email you a confirmation after the call.

Postal mail: If you prefer a formal paper trail, send a dated cancellation letter to the local address (see Contact Information below). Allow 2-3 weeks for postal delivery and processing.

Platform-specific cancellation routes

If you purchased through the Apple App Store or Google Play, you must cancel through those platforms directly-It Works cannot cancel app subscriptions on your behalf.

Web account cancellation: Log into itworksdubai.com and navigate to your autoship or subscription settings. This method is instant and immediate, but always request an email confirmation after you cancel.

Step-by-step: how to cancel your it works autoship

Cancel via email (recommended)

1. Gather your account information:
   • Your full name (as registered with It Works)
   • Your registered email address or account ID
   • Your autoship order number (find this in your order history or confirmation email)
   • The date you want the cancellation to take effect
2. Compose a clear, dated cancellation email and send it to info@itworksdubai.com. Include a subject line like "Autoship Cancellation Request - [Your Name]".
3. In the email body, write: "I request immediate cancellation of my autoship subscription effective [date]. My account details are: [name, email, order number]. Please confirm cancellation in writing."
4. Keep a copy of the email you send and watch for a confirmation from It Works within 5-7 business days.
5. Pro tip: If you do not receive a confirmation within 7 days, send a follow-up email with the subject line "Cancellation Confirmation Needed - [Your Name]".

Cancel via your account on itworksdubai.com

1. Visit itworksdubai.com and log in with your email and password.
2. Navigate to your account dashboard or profile section.
3. Look for "Autoship," "Subscription," or "Orders" in the menu.
4. Select your active autoship and click "Cancel Autoship" or "Pause Subscription."
5. You may be asked to confirm your reason for cancellation-answer honestly so It Works understands why customers are leaving.
6. Once you see a confirmation message on screen, screenshot it immediately.
7. Warning: Do not assume cancellation is complete just because you see an on-screen message. Log out and log back in to verify the autoship is no longer listed as active.
8. Check your email for a cancellation confirmation from It Works within 24 hours. If you do not receive one, email info@itworksdubai.com with your confirmation screenshot.

Cancel through apple app store or google play

If you subscribed through a mobile app, you must cancel through the app platform itself. It Works has no direct control over these subscriptions.

1. For Apple: Open the App Store app on your iPhone or iPad. Tap your profile icon in the top right. Select "Subscriptions." Find the It Works subscription and tap it. Tap "Cancel Subscription." Confirm cancellation.
   • Apple will immediately stop future charges and send you a confirmation email within minutes.
2. For Google Play: Open the Google Play app on your Android device. Tap your profile icon. Select "Manage Subscriptions." Find the It Works subscription. Tap "Cancel Subscription." Confirm cancellation.
   • Google will process the cancellation and send confirmation within minutes.
3. After cancellation, take a screenshot of the confirmation for your records. Forward this screenshot to info@itworksdubai.com so It Works knows you have cancelled on their end too.

Cancel via phone or distributor

1. Contact your independent distributor directly (if you ordered through one) or call It Works through the phone number listed on your order confirmation.
2. Provide your full name, account email, and autoship order number.
3. State clearly: "I want to cancel my autoship effective immediately."
4. Ask the representative to repeat back your cancellation details and provide a confirmation number.
5. Pro tip: Say, "Can you please email me a cancellation confirmation to [your email]?" This creates a written record without you having to follow up.
6. Note the date, time, representative's name, and confirmation number in your own records.
7. If you do not receive an email confirmation within 24 hours, follow up with an email to info@itworksdubai.com citing the confirmation number from your phone call.

Cancel via postal mail

1. Write a formal cancellation letter on paper or print a template.
2. Include the date, your full name, registered email, account ID, and autoship order number.
3. Write: "I hereby request cancellation of my autoship subscription effective immediately. Please confirm cancellation in writing to [your email address]."
4. Sign and date the letter.
5. Send it via registered mail to:
   • IT WORKS SOLUTIONS LLC
     P.O. BOX 232466
     DUBAI, UNITED ARAB EMIRATES
6. Keep your postal receipt as proof of sending. Allow 10-14 business days for postal delivery and processing.
7. If you do not hear back within 2 weeks, send a follow-up email to info@itworksdubai.com referencing your postal letter and its date.

What happens immediately after you cancel

Your access and future shipments

Cancelling your autoship stops all future scheduled orders and recurring charges. However, if It Works has already processed a shipment before your cancellation was received, that order may not be cancellable and will still arrive at your door.

Once an order is shipped, you cannot reverse it-but you can return it under the company's 30-day returns policy (unopened products only). Keep track of when you cancelled versus when your last shipment shipped so you know which orders are yours to return if needed.

Your account and order history

Your It Works account typically stays active even after you cancel autoship. This is actually helpful because it lets you view past orders, tracking numbers, and payment history. You do not need to delete your account unless you want to completely erase your presence from their records.

Pro tip: Keep your account active for at least 90 days after cancellation. If any erroneous charges appear on your statement, you can log in and prove you cancelled. This evidence is invaluable if you need to dispute a charge with your bank.

If you do want to delete your account entirely, email info@itworksdubai.com and request account deletion. Stopee recommends saving screenshots of your account and cancellation confirmation before deletion, in case you need proof later.

Refunds: what you can actually expect

It works' standard returns policy

It Works does not offer a blanket money-back guarantee on cancelled orders. Refunds are only available if you return unopened products within 30 days of the shipping date.

When you return an item, you are typically responsible for return shipping costs under standard policy. Once It Works receives the return, the company inspects it and can take up to 90 days to process a refund. This timeline is slow, but it is within legal bounds in the UAE.

When it works must refund you

You are entitled to a refund (or replacement) if your product arrives defective, incomplete, or damaged. You have 60 days from delivery to report damage or defects.

If you refused delivery for any reason, It Works may charge a USD 15 refusal fee, and refunds are processed only after the item is returned and inspected (up to 90 days). This is an important caveat-if you refuse delivery, you may pay a penalty.

Important: Under UAE Consumer Protection Law, refunds for distance contracts must be processed within 30 days of your return being accepted. If It Works takes longer than 30 days after accepting your return, you can escalate to the Ministry of Economy and request expedited processing.

If charges persist after cancellation

Sometimes autoship charges appear on your statement even after cancellation. This usually happens if the cancellation was not processed before the charge cycle ran. Here is what you do:

1. Check your cancellation confirmation email-note the exact cancellation date.
2. Check your bank or credit card statement for the charge date.
3. If the charge is dated after your cancellation request, email info@itworksdubai.com with the subject "Erroneous Charge After Cancellation" and include:
   • Your cancellation confirmation (date and reference number)
   • Screenshot of the charge on your statement (date and amount)
   • Request an immediate refund and confirmation
4. Give It Works 5-7 business days to respond and process the refund.
5. Warning: If It Works does not refund within 7 days, contact your bank and dispute the charge as an "unauthorized recurring charge after cancellation." Your bank will investigate and likely reverse the charge in your favour.

Common mistakes to avoid when cancelling

Cancelling a subscription should be simple, but many customers make missteps that delay the process or leave them vulnerable to continued charges. Stopee sees these same errors repeatedly, and we want you to avoid them.

Mistake 1: assuming the website cancellation worked

The most frequent error is cancelling through the website, seeing an on-screen confirmation, and then assuming you are done. Always verify by logging back in 24 hours later. Check that your autoship is no longer in your account. If it is still there, it was not actually cancelled-try again or use email.

Mistake 2: cancelling through the wrong platform

If you subscribed through Apple or Google Play, cancelling on the It Works website will not work. You must cancel through the app platform itself. Many customers cancel in one place and do not realize the other still charges them.

Mistake 3: not keeping proof

Screenshot every confirmation. Save every email. Note every phone call. If a dispute arises, your proof is your only weapon. Stopee cannot stress this enough-companies rely on customers forgetting they cancelled. You will not be that customer.

Mistake 4: cancelling during a promotional period

If you are in the middle of a special offer or discount cycle, read the terms first. Some promotions lock you in for a minimum number of orders. Cancelling early might trigger an early termination fee or penalty. Check your order confirmation before you cancel.

Mistake 5: mixing up account deletion with cancellation

Deleting your account does not cancel your autoship. These are two separate actions. You can cancel autoship and keep your account active (recommended), or cancel and then delete. Do not skip the cancellation step.

It works pricing and plan options in the UAE

Current pricing structure

It Works does not publish fixed pricing for UAE customers online. Prices vary based on product selection, distributor markup, and current promotions. To get accurate pricing, you need to contact the company directly.

To confirm current pricing and check for active promotions, visit itworksdubai.com or email info@itworksdubai.com.

Cancellation checklist: your step-by-step reference

Before you cancel

• Gather your account email, account ID, and autoship order number.
• Check your most recent It Works email for order and account details.
• Review your subscription terms to see if any early cancellation fees apply.
• Decide which cancellation method suits you best (email is fastest).

During cancellation

• Use email (info@itworksdubai.com) as your primary method; it creates a timestamp record.
• Include your full name, email, account ID, and autoship order number in your request.
• Request explicit written confirmation of cancellation.
• Take screenshots of every confirmation, email, or on-screen message.

After cancellation

• Log back into your account within 24 hours to verify autoship is no longer active.
• Check your bank or credit card statement for any charges after your cancellation date.
• Save all cancellation confirmations for at least 6 months.
• If any erroneous charge appears, dispute it immediately via email or your bank.

Contact information for it works in the UAE

Primary contact methods

Escalation: if it works refuses to cancel

If It Works does not honour your cancellation request within 7 business days, or if charges continue after you cancel, escalate to the UAE consumer authority:

Ministry of Economy - Consumer Protection Department
Email: consumer@economy.ae
Phone: +971 4 308 7777
Website: economy.ae

File a formal complaint citing the Federal Law No. 24 of 2006 (UAE Consumer Protection Law). Include copies of your cancellation request and confirmation (or lack thereof). The consumer authority can force It Works to cancel your autoship and refund any erroneous charges.

Final thoughts: you have the power to cancel

Cancelling an autoship subscription should never feel like pulling teeth. It Works operates in the UAE, which means it is bound by clear consumer protection laws that work in your favour. You have the legal right to cancel within 14 days of receipt, and you have multiple cancellation methods available to you.

The key is to stay organized, document everything, and use email whenever possible. Stopee has helped thousands of consumers navigate cancellations across the region, and the pattern is always the same: those who keep proof and follow up win. Those who assume cancellation happened without verification often end up surprised by unexpected charges.

Email info@itworksdubai.com today with your cancellation request. Keep a copy. Check your account 24 hours later. Watch your statement for 30 days. If anything goes wrong, escalate to the Ministry of Economy. Stopee is here to support you through the entire process, and your success is our mission. Thousands of consumers have already reclaimed control of their subscriptions with our guidance-you can too.