Manage It Works

How to cancel it works in ireland and reclaim your consumer rights

Why you might need to cancel it works

It Works is a wellness and beauty company known for body wraps, dietary supplements, and a distributor-led sales model, but many Irish customers find themselves trapped in recurring subscription arrangements they didn't fully understand at the time of purchase.

You may be considering cancellation for several reasons. First, unexpected recurring charges appear on your bank statement month after month. Next, the subscription terms were not clearly explained by your distributor representative. Additionally, you ordered what you thought was a one-off purchase, only to discover automatic shipments were enrolled. Most importantly, you simply want to stop the service and reclaim control of your spending.

Whatever your reason, Stopee is here to guide you through the process with clarity and confidence. The steps below will help you cancel It Works properly and protect your consumer rights under Irish law.

Common reasons irish customers cancel

You may encounter unexpected billing for subscription renewals or membership fees. Some customers report that the full terms of recurring shipments were buried in small print or communicated verbally by a distributor without written confirmation. Others simply decide the products are not delivering the results they expected, or the cost no longer fits their budget.

Whatever triggered your decision, taking action now puts you back in control. Stopee has helped thousands of consumers navigate exactly this scenario across Ireland.

What happens to your account when you cancel

Once you send a valid cancellation notice, It Works should stop processing future shipments and charges to your payment method. Your access to any online account portal may be suspended. Any pending orders scheduled for shipment before your cancellation notice is received will typically proceed (this depends on the timing of your notice relative to the company's fulfillment cycle).

Your consumer rights under irish law

Irish consumer law gives you strong protections when dealing with recurring charges and subscription arrangements.

The consumer rights act 2022 and distance contracts

When you purchased It Works (whether online, by phone, or through a distributor), you entered what Irish law classifies as a "distance contract". Under the Consumer Rights Act 2022, which implements the EU Consumer Rights Directive, you have a right to clear, transparent information about contract terms before you commit to payment.

This means the distributor or company was legally required to provide you with information about subscription terms, billing frequency, minimum commitment periods, and cancellation procedures. If this information was unclear, incomplete, or missing, the contract terms may be unfair and unenforceable against you.

Your cancellation rights

You have a statutory right to cancel a distance contract within 14 calendar days from the date of purchase, with no penalty and no need to provide a reason. This is known as the "cooling-off period".

If you are still within 14 days of your original purchase, you can exercise this right immediately. Send your cancellation notice using the method outlined below, and request that It Works refund all charges within 14 days of receipt of your notice.

Pro tip: If you purchased more than 14 days ago, you can still cancel the recurring subscription at any time. However, you lose the automatic right to a refund for past charges unless the company breached its legal duty to inform you of subscription terms clearly.

Unfair contract terms and automatic renewal

Irish and EU consumer law places strict limits on automatic renewal clauses. Before charging you for a renewal, the company must obtain your explicit consent and provide you with a simple, accessible cancellation mechanism.

If It Works was charging you without clear prior written consent, or if the cancellation process was deliberately difficult or opaque, those terms may be unfair. Document every communication you have with the company. Keep copies of promotional emails, order confirmations, and any messages from your distributor that discuss billing or shipment frequency.

How to cancel it works: step-by-step

Cancellation of It Works must be done in writing, using either registered postal mail or email, to create a dated, verifiable record that protects you in any future dispute over billing.

Cancellation method 1: registered postal mail (recommended)

Sending a registered letter with tracked delivery creates the strongest legal evidence of your cancellation request. Here is how to do it correctly.

1. Gather your account details: your full name, email address, order number (if you have it), and the date of your original purchase or most recent order.
2. Write a clear, dated cancellation letter on plain paper or email template. Include the statement "I wish to cancel my subscription and all recurring orders with immediate effect" and provide your account details.
3. Address the letter to:
   • IT WORKS! MARKETING INTERNATIONAL UC
   • 45-46 James Place East
   • DUBLIN 2, IRELAND
4. Visit your local An Post office and request "registered mail" or "tracked letter" service. This will cost a small fee (typically EUR 3-5) but provides proof of posting and delivery.
5. Keep your receipt and tracking number. Screenshot or photograph it for your records.
6. Allow 5-7 business days for delivery. Once delivered, take a photo of the delivery confirmation and file it with your cancellation letter copy.

Warning: Do not use ordinary post. Standard letters leave no record if the company claims not to have received your notice. Registered mail protects you if you later need to dispute a charge or escalate to a regulator.

Cancellation method 2: email (secondary option)

Email is faster but creates a weaker legal record than registered post. Use email only if you cannot access An Post or need cancellation to take effect urgently. Always send to the official company address and request a read receipt.

1. Compose an email with the subject line "Cancellation of Subscription - It Works Account".
2. State clearly: "I wish to cancel my subscription and all recurring orders with immediate effect" along with your full name and account details.
3. Send to: euinfo@itworksglobal.com
4. Request a read receipt (in your email client settings, tick "request delivery confirmation" or equivalent).
5. Follow up: If you do not receive a delivery confirmation within 2 business days, resend the email and consider sending a registered letter as backup.
6. Take a screenshot of your sent email and any delivery receipt for your records.

Pro tip: For maximum safety, use both methods: email first for speed, then follow up with a registered letter 2-3 days later. This gives the company no excuse to claim they did not receive your notice.

Sample cancellation letter

Use this template as a guide. Personalize it with your own details and send via registered mail or email.

[Your Full Name]
[Your Address]
[Your Email]
[Date]

To: IT WORKS! MARKETING INTERNATIONAL UC
45-46 James Place East
Dublin 2, Ireland

Dear Sir or Madam,

I am writing to formally cancel my subscription and all recurring orders with It Works, effective immediately.

Account details:
Full Name: [Your Name]
Email: [Your Email]
Order Number: [If known]
Date of Original Purchase: [If known]

I request confirmation of this cancellation within 7 days. Please cease all future shipments and charges to my payment method immediately.

Yours faithfully,
[Your Signature / Name]

Refunds and what to expect after cancellation

Your refund entitlement depends on when you cancel and the circumstances of your purchase.

If you cancel within 14 days (cooling-off period)

You have an automatic right to a full refund of all charges under the Consumer Rights Act 2022. It Works must process this refund within 14 calendar days of receiving your cancellation notice. The refund will be credited back to your original payment method (credit card, bank transfer, or PayPal, depending on how you paid).

If the company does not refund you within 14 days, contact your bank and request a chargeback or dispute. You can also escalate to the office of the Revenue Commissioners or the Irish National Enforcement Body for Consumer Rights.

If you cancel after 14 days

You can still cancel the recurring subscription, and It Works must stop charging you immediately upon receipt of your cancellation notice. However, you are not automatically entitled to refunds for charges already processed, unless the company breached its legal duty to inform you clearly about subscription terms.

Important: If you can show that subscription terms were not clearly explained, or that you did not consent to automatic renewal, you have grounds to dispute past charges. Stopee recommends documenting all communications with the company and your distributor. Screenshots of promotional materials, email confirmations, and payment records all strengthen your case.

Processing times

Once your cancellation takes effect, expect these timelines:

• Shipments: Any order already in the fulfillment pipeline before your notice was received will typically ship. Contact customer service if a shipment is imminent and request that it be canceled before dispatch.
• Refunds: If eligible, refunds appear within 5-14 business days after It Works processes your request.
• Confirmation: The company should send written confirmation of cancellation (via email or post). If you do not receive this within 7 days, send a follow-up email to euinfo@itworksglobal.com requesting proof of cancellation.

Common mistakes to avoid when canceling it works

Many Irish customers make preventable errors that weaken their cancellation claim or delay the process. You deserve clarity and certainty, so learn from others' missteps.

Mistake 1: phoning or messaging via social media

Calling the company's customer service line or sending a direct message via Facebook may feel fast, but it leaves no dated written record. If a dispute arises, the company can claim your phone call never happened or that they misunderstood your request.

Always cancel in writing. Registered post or email with a read receipt are your only defensible options.

Mistake 2: assuming your distributor can cancel on your behalf

Your distributor representative works for themselves or their upline organization, not directly for It Works. They may have little incentive to process your cancellation promptly. Send your cancellation directly to It Works head office (the Dublin address above), not through your distributor.

Mistake 3: not keeping copies of your cancellation notice

Save everything: your cancellation letter, email screenshots, postal receipts, tracking numbers, and delivery confirmations. If It Works later claims you never canceled or disputes a refund, these documents prove your diligence. Store them in a folder on your computer and also print one set for your files.

Mistake 4: waiting for the next billing cycle

Cancel now, do not wait until your next scheduled charge. The sooner your notice reaches It Works, the more likely they are to stop an upcoming shipment before it enters the delivery system.

Mistake 5: requesting refunds before canceling the subscription

Submit your cancellation first. Once It Works confirms that your account is closed, then pursue refund claims for any past charges you dispute. Combining both requests in one letter can cause confusion and delay.

Pricing and subscription plans

It Works offers a range of product bundles, single-item purchases, and subscription shipment plans. Costs vary widely depending on which products you selected and whether you signed up for a distributor program.

Pro tip: If you are unsure which plan you enrolled in, check your original order confirmation email or bank statement to see the recurring charge frequency. This helps you understand your cancellation urgency and any applicable notice periods.

What happens after your cancellation is confirmed

Cancellation is both a relief and the beginning of a new phase: ensuring the company honors your request and pursuing any refunds you are owed.

Follow-up steps

Once It Works receives your cancellation notice, take these steps to protect yourself:

1. Wait 3-5 business days after your registered letter is delivered (or email is sent), then contact It Works customer service to confirm cancellation. Ask for written proof that your account is closed.
2. Monitor your bank account and credit card statements for the next 30 days. If any new charges appear, contact your bank immediately and report the charge as unauthorized.
3. If you are entitled to a refund (within 14-day cooling-off period or for disputed past charges), chase the company in writing. Set a deadline: "I expect this refund to be processed by [date 14 days from now]. If it is not, I will escalate this matter to the Revenue Commissioners and the Irish National Enforcement Body for Consumer Rights."
4. Check your email (including spam folder) for cancellation confirmation from It Works within 7 days. If you receive none, resend your cancellation request and request written acknowledgment.

If it works refuses to cancel or continues charging

Document everything. Gather copies of your cancellation letter, email evidence, bank statements showing unauthorized charges, and all correspondence with customer service. You have multiple escalation options:

• Your bank or payment provider: Request a chargeback or dispute for unauthorized charges. Most Irish banks will reverse charges if you provide clear evidence of cancellation and non-compliance.
• Revenue Commissioners (Consumer Protection): File a complaint online at www.consumerhelp.ie or contact them directly. They investigate breaches of consumer law and can compel refunds.
• Irish National Enforcement Body for Consumer Rights: Escalate if the Revenue Commissioners do not resolve your complaint within 30 days.
• Your local Citizens Information Centre: Staff can advise you on small claims court procedures if you wish to pursue a refund directly.

Pro tip: Stopee recommends keeping all documentation in one folder (digital and printed). If you need to escalate, you can send this entire package to regulators or to a solicitor, which speeds up resolution and demonstrates your seriousness to the company.

Comparison: other wellness subscription services in ireland

If you cancel It Works, you may be considering alternatives or simply stepping back from subscription-based wellness products altogether. Here is how It Works compares to other popular options.

Your checklist: before you send your cancellation

Use this checklist to ensure you cancel correctly and protect your rights.

• Gather your account details: full name, email, order number (if available), and original purchase date.
• Write or prepare your cancellation letter using the template provided above.
• Choose your method: registered post (recommended) or email with read receipt.
• If using registered post: visit An Post and send via tracked delivery. Keep your receipt and tracking number.
• If using email: send to euinfo@itworksglobal.com, request read receipt, and take a screenshot of the sent email.
• Make a dated copy of your cancellation letter and file it with your postal receipt or email screenshot.
• Note the cancellation date on a calendar and plan a follow-up in 5-7 business days.
• Review your bank and credit card statements for the next 30 days. Flag any new charges immediately.
• If you are due a refund and one does not appear within 14 days, prepare your escalation documentation.

Summary and next steps

Canceling It Works in Ireland is straightforward if you follow the correct process and leave a paper trail. Send a dated, written notice (via registered post or email) to the Dublin address or email above. Keep copies of everything. Monitor your account for 30 days. If refunds do not appear or the company continues charging you, escalate to your bank, the Revenue Commissioners, or the Irish National Enforcement Body for Consumer Rights.

Your consumer rights under the Consumer Rights Act 2022 protect you. Recurring charges must be explicitly authorized, and cancellation must be simple and accessible. If It Works has not made this easy, the law is on your side.

Stopee has helped thousands of consumers cancel It Works and recover unauthorized charges. Visit Stopee today for templates, escalation letters, and further guidance tailored to your situation. Stopee makes cancellation clear, straightforward, and empowering. Whether you need a refund, proof of cancellation, or advice on escalating a dispute, Stopee is your trusted partner.

Contact information and cancellation address

Send your cancellation notice to this address via registered post or email.

By registered post (recommended):

IT WORKS! MARKETING INTERNATIONAL UC
45-46 James Place East
DUBLIN 2, IRELAND

By email (secondary option):

euinfo@itworksglobal.com

Always request written confirmation of your cancellation within 7 days. If you do not receive it, follow up using the alternative method (postal if you emailed; email if you posted) to ensure your cancellation is recorded.