Manage It Works!

How to cancel your it works! subscription in australia and stop unwanted charges

What it works! is and why you might want to cancel

It Works! is a multi-level marketing wellness company that sells topical skin care products, dietary supplements and a subscription-based membership program called Perks. You buy through independent distributors, and the business model revolves around either one-off retail purchases or a recurring membership that offers discounted pricing and periodic product shipments to your door.

The Perks membership works in two ways: you can pay a single upfront fee for a one-off membership, or commit to a three-month subscription where the initial fee is waived but you agree to recurring charges. Many customers find themselves locked into unexpected monthly charges, especially if the enrolment process wasn't entirely clear at the point of sale.

If you've signed up and now want out, Stopee is here to walk you through every cancellation method available to Australian customers, your rights under Australian Consumer Law, and exactly what to expect when you stop your recurring orders.

Common reasons australian customers cancel it works!

The main drivers for cancellation centre on three things: cost control, poor perceived product value and unexpected recurring charges appearing on your credit card or bank account. Perks memberships can lock you into monthly shipments and charges, which puts pressure on your household cashflow if the ongoing costs weren't transparent at purchase.

Because many customers buy through an independent distributor rather than directly from It Works!, information about renewal dates, ongoing costs and cancellation terms can be harder to find. This increases the risk of waking up to a charge you didn't anticipate. Stopee recommends comparing the annual cost of maintaining your Perks membership to buying individual products one-off-this simple calculation often reveals whether the subscription actually saves you money.

Recognising the financial pressure

A recurring monthly charge of $50, $100 or more across a year can mean $600 to $1,200 leaving your account without providing the value you expected. Many customers report discovering they were enrolled in a three-month commitment without fully understanding the implications. At Stopee, we believe you deserve clear information and full control over your spending, which is why we've created this step-by-step guide to help you regain that control.

How it works! perks memberships are structured and billed

Understanding the two enrolment pathways

It Works! offers two distinct Perks pathways, and it's crucial you understand which one applies to your account. The first is a one-off Perks membership where you pay an upfront fee (typically displayed in AUD if you're in Australia) and receive discounted pricing on products without an ongoing subscription obligation. The second is a three-month Perks commitment where the initial fee is waived, but you agree to automatic shipments and recurring charges for at least three months.

This distinction matters enormously when it comes to cancellation, because the three-month pathway creates an initial subscription obligation that the one-off membership does not. If you enrolled via the three-month route and want to cancel early, you may face questions about fees or balance adjustments, depending on It Works!' cancellation policy and your original agreement terms.

How recurring charges work and billing cycles

Once you're enrolled in a Perks membership with recurring shipments, It Works! bills your payment method on a regular cycle-typically monthly or aligned with your shipping schedule. This means charges appear on your statement at predictable intervals, tied to the shipment and billing cycle date on your account.

If you submit a cancellation request after a billing cycle has already started, the company may treat that cycle as chargeable, and you could see one more transaction before your account is truly cancelled. This is standard commercial practice in subscription models and is one of the key reasons Stopee advises customers to act quickly once they've decided to cancel.

Proration, refunds and what happens to unused time

Whether you receive a pro-rata credit for unused time in your membership period depends on the terms written into your original agreement and It Works!' returns policy. Some customers report receiving credits; others report that cancellations result in forfeited balances or administrative fees. This inconsistency is exactly why documenting your cancellation request and following up in writing is essential.

Your rights under australian consumer law and how to use them

What the australian consumer law says about subscriptions

As an Australian consumer, you're protected by the Australian Consumer Law (ACL), which forms part of the Competition and Consumer Act 2010 (Cth). The ACL gives you important rights when dealing with subscriptions and recurring charges, including the right to cancel within a reasonable time and to receive clear information about the terms of any subscription before you commit.

If It Works! failed to provide you with clear information about the nature of the Perks membership, the costs involved, or the cancellation process before you enrolled, you may have grounds to dispute the charges or request a refund under the ACL. Stopee recommends keeping this in mind, especially if you believe you were misled at the point of sale.

When to escalate to the ACCC

If It Works! refuses to cancel your subscription or process a refund you believe is rightfully owed, your first escalation point is the Australian Competition and Consumer Commission (ACCC). The ACCC investigates complaints about unfair contract terms, misleading conduct and subscription traps. You can lodge a complaint on the ACCC website at accc.gov.au, and the Commission will investigate if it believes a breach of the ACL has occurred.

Additionally, you can contact the Australian Securities and Investments Authority (ASIC) if you have concerns about financial services or payment processing. Stopee has supported thousands of consumers who escalated their complaints to the ACCC and recovered refunds as a result-so don't hesitate to take this step if the company isn't cooperating.

Your right to dispute charges

You also have the right to dispute any charge on your credit card or bank account through your financial institution. If It Works! has charged you after you submitted a valid cancellation request, or if you believe the charge is unauthorised, you can lodge a dispute with your bank or credit card provider. Most financial institutions will freeze the disputed amount and investigate within 30 days, which gives you immediate financial relief while the matter is resolved.

Step-by-step cancellation methods for australian customers

How to cancel via the it works! back-office portal

If you have a back-office account with It Works!, this is usually the fastest method to stop your Perks membership.

1. Log into your It Works! account using your username and password.
   • If you've forgotten your password, use the "Forgot Password" link on the login page and reset it via email.
2. Navigate to your account settings or subscription management section. This is typically labelled "My Account", "Billing" or "Subscriptions".
   • Look for a section titled "Active Subscriptions" or "Perks Membership".
3. Locate your Perks membership or recurring order and select the option to cancel, pause or modify.
   • You may be asked to confirm your reason for cancellation-select the most accurate option or provide brief feedback.
4. Review the cancellation summary to confirm the date your membership will end. Important: take a screenshot of this confirmation.
   • Note whether any remaining balance will be refunded and the expected timeline.
5. Submit the cancellation request.
   • You should receive an email confirmation immediately or within a few hours. Stopee strongly recommends saving this email.

Pro tip: Cancel at least five business days before your next scheduled billing date to avoid being charged one more time. If you can't see a cancellation option in the portal, proceed to the support ticket method below.

How to cancel via an online support ticket

If the self-service portal option isn't available, you can submit a cancellation request through It Works!' customer support system.

1. Visit the It Works! website and locate the "Contact Us" or "Support" page.
   • Look for an option to submit a support ticket or send a message.
2. Select "Billing", "Subscriptions" or "Account Management" as the category for your ticket.
   • Some companies use "Request" or "Issue"-pick whichever is closest to your situation.
3. In the subject line, write clearly: "Request to cancel Perks membership" or "Cancellation request for subscription".
   • Avoid vague language like "Help" or "Question"-support teams prioritise clear, specific requests.
4. In the message body, include:
   • Your full name and account email address.
   • Your account number or distributor ID (if you have it).
   • The date you want the cancellation to take effect.
   • A clear statement: "I request that my Perks membership be cancelled effective [date]."
   • A request for written confirmation of the cancellation.
5. Submit the ticket and wait for a response. Most companies respond within 1-3 business days.
   • Save the ticket number provided in your confirmation email.
6. When support replies, confirm that your membership has been cancelled and request a cancellation confirmation email. Do not rely on verbal confirmation alone.
   • Ask specifically whether any charges are still scheduled and when your account will stop billing.

Warning: Some support teams respond with a form letter asking for further information. Be prepared to reply promptly and include the same account details again. At Stopee, we've found that persistence and clarity dramatically increase the speed of cancellation.

How to cancel by phone

If you prefer to speak to someone directly, It Works! provides international phone support that Australian customers can access.

1. Locate the international phone number for It Works! customer support. (This is typically listed on the "Contact Us" page of their website or in your original signup confirmation email.)
   • Be aware that international calls may incur charges on your phone plan-consider using Skype or a calling app to reduce costs.
2. Call during business hours (check the website for operating hours, as they may vary).
   • Have your account details, email address and account number ready before you call.
3. Explain clearly that you want to cancel your Perks membership effective immediately or by a specific date.
   • Say: "I'd like to cancel my Perks membership. Can you process that for me today?"
4. Ask the representative for:
   • A reference number or ticket number for the cancellation.
   • Confirmation of the cancellation date.
   • Details of any refund or remaining balance owed to you.
   • An email confirmation of the cancellation sent to your registered email address.
5. If the representative says they cannot cancel, ask to speak to a manager or escalate the request. Do not accept "not possible" as a final answer.
   • If you're refused, ask for the name and employee ID of the representative and say you'll be submitting a formal complaint to the ACCC.

Pro tip: Stopee recommends recording the date, time and name of the person who assisted you, even if you don't record the call. Write it down immediately after the call ends.

How to cancel by post

For a formal, documented cancellation, you can also submit a cancellation request by post. This method creates a paper trail, which is valuable if you later need to dispute charges.

1. Prepare a letter or email to It Works!' registered Australian address (or the address listed on your original paperwork). Include:
   • Your full name and account number.
   • Your email address and phone number.
   • A clear statement: "I request that my Perks membership be cancelled, effective [date or immediately]."
   • The date you're sending the letter.
   • A request for written acknowledgment of receipt and cancellation.
2. If sending by post, use Australia Post Registered Mail (for proof of delivery) and keep the receipt.
   • Send it to: [address to be confirmed by current It Works! contact details in Australia].
3. If sending by email, send it to the general enquiries or support address and request a read receipt.
   • Use the subject line: "Formal request to cancel Perks membership".
4. Allow 5-10 business days for a response. If you don't hear back, follow up with a phone call or support ticket referencing your postal/email date.
   • Stopee advises keeping a copy of the letter or email you sent-you may need to reference it later.

What happens after you submit your cancellation request

Timeline and what to monitor

After you submit a cancellation request, the company should stop any future recurring charges and confirm the cancellation in writing within 5-10 business days. However, it's your responsibility to monitor your bank account for the next two billing cycles to ensure charges have actually stopped.

If a charge appears after your cancellation date, it's not an error on your part-it's a billing system failure on theirs. Take a screenshot of the unexpected charge and gather all cancellation confirmation emails you received. This evidence is crucial if you need to dispute the charge with your bank or escalate to the ACCC.

Chasing a refund

Stopee knows that waiting for a refund can be frustrating, especially when money is tight. If It Works! charged you after you cancelled, or if you believe you overpaid under the subscription terms, you're entitled to request a refund.

Send a follow-up message to support (via ticket or email) stating: "I cancelled my membership on [date]. I was charged on [date] after cancellation. I request a full refund for this charge." Include screenshots of your cancellation confirmation and the unexpected charge. Most companies process refunds within 7-14 days of approval, but allow up to 30 days for the money to appear in your bank account.

Monitoring for phantom charges

Some customers report that charges continue to appear weeks or months after cancellation, especially if the distributor or payment processor didn't receive the cancellation instruction. Check your bank and credit card statements monthly for the first three months after cancellation. If a charge appears, dispute it immediately with your financial institution-you have the law on your side if you can prove you cancelled.

Pricing overview and annual cost comparison

The table above shows why comparing your annual spending to one-off purchases is so important. If you're paying $100 per month via a three-month commitment but only use $30 worth of products, cancelling immediately and switching to one-off purchases could save you hundreds of dollars annually.

Common mistakes to avoid when cancelling

Understanding why these mistakes cost you time and money

Cancellation can feel overwhelming, especially when you've already spent money on a subscription you regret. The mistakes customers make most often aren't about lack of effort-they're about incomplete communication or failing to follow up. Here's how to sidestep the traps that delay your cancellation and cost you extra charges.

Mistake one: not requesting written confirmation

Many customers cancel verbally by phone, receive a verbal confirmation and assume the job is done. Then, two weeks later, another charge appears. At this point, you have no proof you ever cancelled, and the support team claims you requested a pause, not a cancellation.

Always insist on written confirmation via email. Say: "Can you please email me a confirmation that my membership has been cancelled?" If the representative says they'll do it and doesn't, send a follow-up email yourself restating the cancellation request. Written proof protects you in disputes.

Mistake two: cancelling close to a billing cycle

If your billing date is the 15th and you cancel on the 14th, the charge may still process. Many subscription contracts permit a final charge if a billing cycle has already commenced. Stopee recommends cancelling at least five business days before your next billing date-this gives the system time to update and prevents one final unwanted charge.

Mistake three: not monitoring for phantom charges

You cancelled, you received confirmation, and you moved on. Three months later, you spot a mysterious charge on your statement. You assume it's a mistake and ignore it. But this is exactly when you need to act-dispute it immediately with your bank and attach your cancellation confirmation as evidence.

Stopee recommends setting a phone reminder to check your bank statement monthly for the first three months after cancellation. This one small action can catch billing errors and give you time to escalate before the charge becomes a problem.

Mistake four: ignoring the official cancellation address

If you're cancelling by post and you can't find the official address, don't guess. Sending your cancellation letter to the wrong address means it may never reach the right team, and you'll have no way to prove you tried to cancel. Always verify the current Australian contact address directly from the official It Works! website or your original account paperwork.

Checklist before you cancel

Use this checklist to ensure you're prepared and won't miss any critical step:

• Gather your account details: Find your account number, email and password so you can log in or reference them in any communication.
• Identify your billing date: Check your last invoice or bank statement to confirm when you'll be charged next. Aim to cancel at least five business days before.
• Decide your cancellation method: Choose between online portal, support ticket, phone or post based on your preference and urgency.
• Draft your cancellation message: Write it out clearly before submitting, including your account details and the cancellation effective date.
• Submit and screenshot: Whether you cancel online or via email, take screenshots of everything you submit and every confirmation you receive.
• Request written confirmation: Always ask for an email confirmation of your cancellation. Don't accept verbal confirmation alone.
• Set a reminder: Schedule a calendar alert to check your bank statement one week after your expected final billing date.
• Keep all emails: Store every cancellation confirmation email in a dedicated folder. You may need them for a dispute or refund claim later.

Why stopee recommends acting now

The cost of delay

Every day you delay cancellation is a day closer to your next billing cycle. If you're on a monthly subscription and you wait even one week, you risk being charged again. At Stopee, we've helped thousands of consumers cancel unwanted subscriptions and recover refunds. Many of them wish they'd acted sooner-the most common regret is not cancelling the day they decided they no longer wanted the service.

You've already spent money on It Works!-don't let another charge surprise you. Use the method that feels easiest to you (most customers find the online portal fastest), gather your confirmation and monitor for the next two months. This simple process takes 15 minutes and can save you $600 or more annually.

Your next step

Choose your cancellation method from the step-by-step guides above and begin today. If you run into trouble-if the company refuses to cancel or charges you after you cancel-Stopee is here to guide you through the escalation process, from disputing the charge with your bank to filing a complaint with the ACCC. You have rights as an Australian consumer, and Stopee has helped thousands of consumers cancel subscriptions and enforce those rights. You can do this.

Contact details for it works! cancellations in australia

Customer support channels

To cancel your It Works! Perks membership, contact them using the channels below. For the most current Australian contact address and phone number, visit the official It Works! website and check the "Contact Us" or "Support" section, as details may change.

• Online support portal: Log into your back-office account and navigate to account settings or subscriptions to self-serve your cancellation.
• Support ticket system: Submit a cancellation request via the "Contact Us" page on the It Works! website.
• International phone support: Call the international number listed on the It Works! website. Allow for international calling charges.
• Postal mail: Send a formal cancellation request to the Australian registered address listed on the official website or your account paperwork. Use registered mail for proof of delivery.

Escalation contact details

If It Works! refuses to cancel or process a refund, escalate your complaint to:

• Australian Competition and Consumer Commission (ACCC): accc.gov.au | Submit a complaint if you believe It Works! has breached the Australian Consumer Law.
• Your bank or credit card issuer: Dispute the charge directly with your financial institution if an unauthorised or post-cancellation charge appears on your account.
• Australian Securities and Investments Authority (ASIC): asic.gov.au | Lodge a complaint if you have concerns about payment processing or financial services practices.

Stopee has helped thousands of consumers navigate subscription cancellations and recover refunds by following these steps and standing firm on their consumer rights. You deserve clarity, control and peace of mind-and following this guide will get you there. Take action today, document everything and don't accept anything less than a confirmed cancellation in writing.