Manage It Works

How to cancel it works and stop auto-renewal charges in the philippines

What it works is and why cancellation matters

It Works is a United States-based wellness and beauty brand that sells supplements, skincare, and body care products through its website and a direct sales network. The company operates from Palmetto, Florida, and processes returns through a centre in Lawrenceville, Georgia. If you are a customer in the Philippines, you may have signed up for a one-time purchase or an auto-renewing subscription without realizing the difference, and now you want out.

The key issue: It Works uses automatic renewal billing for many customers. This means your account renews at the end of each billing cycle unless you actively cancel before the next charge date. If you do not act quickly, another charge appears on your card statement, and getting a refund becomes harder. That is why knowing how to cancel It Works properly-and early-matters so much for your wallet and your peace of mind.

How the auto-renewal model works

When you buy from It Works, the transaction may look like a simple one-time purchase. Behind the scenes, however, the terms of service state that subscriptions renew automatically at the end of each billing period unless you cancel before the next billing date. You are not told this on checkout, and many customers discover the charge only when they check their bank statement.

The company lists no minimum commitment period and no cancellation fee in its public terms. However, the real trap is not the fee-it is the silence. If you do not cancel before your renewal date, you get billed. If you then ask for a refund, It Works may refuse because the transaction is already complete. This is where clarity and speed save you money.

Common products and pricing in PHP

It Works sells products like the Ultimate Body Applicator (approximately ₱5,594) and Hair Skin Nails Supplement (approximately ₱3,390), listed as one-time purchases on the website. Many customers, however, enrol in subscription or auto-renewal programs without fully reading the fine print. The price you see at checkout is not always the only charge you will face. Stopee research shows that unclear renewal terms are the top reason customers seek cancellation help.

Why cancellation is hard in the philippines and how to navigate it

Time zone and language barriers

It Works operates customer support in Pacific Standard Time (PST), not Philippine time. The official support window runs Monday to Friday, 8:00 AM to 8:00 PM PST, and Saturday to Sunday, 8:00 AM to 5:00 PM PST. For you in the Philippines, this often means contacting support very early in the morning or late at night. Support is primarily English-language only, which adds friction if you prefer to resolve issues in another language.

This is a real barrier. When you need help fast, waiting for the next support window or struggling through a language gap makes cancellation feel like a chase, not a service. Stopee exists to cut through this frustration by giving you clear steps you can take right now, without waiting for a reply.

Limited local contact methods

It Works does not list a Philippines-specific mailing address or phone number. All official contact routes point to the U.S. headquarters in Palmetto, Florida, or the returns centre in Lawrenceville, Georgia. This means you cannot walk into a local office, call a local number, or send a letter that reaches someone nearby. Everything goes through the U.S., which slows down communication and makes proof of cancellation harder to verify.

How to prepare before you cancel it works

Gather evidence and know your dates

Before you press the cancel button, do this prep work. Many people cancel, assume it is done, and then face a surprise charge weeks later because the cancellation did not go through. You need proof, and you need to know your timeline.

Log into your It Works account right now and find these four pieces of information:

• Your next billing date (this is critical-you must cancel before this date)
• Your current subscription or plan name
• The last charge amount and date
• Whether you signed up on the It Works website, the Apple App Store, or Google Play

Once you have this information, take screenshots of your account page, your subscription status page, and any page showing auto-renewal details. Save your last invoice email and your bank or credit card statement showing the most recent charge. Store these files in a folder on your phone or computer with today's date. If a charge appears after you cancel, these screenshots are your proof that you took action.

Understand the consumer protection law protecting you

The Philippines has the Consumer Act of the Philippines (Republic Act No. 7394), which protects you from unfair or deceptive sales practices. Under this law, companies must disclose material terms-like auto-renewal-clearly and upfront. It Works must also honour your cancellation request and stop charging you. If the company refuses to refund you or continues to bill you after you cancel, you have legal ground to escalate to the Department of Trade and Industry (DTI) or to file a chargeback with your bank.

This is your safety net. Stopee advises all customers to know this: you are not powerless. The law is on your side if you act.

Step-by-step cancellation methods

Cancel through your it works website account

This is the fastest and clearest method. Follow these steps in order:

1. Go to the It Works website at itworks.com and log in with your email and password.
   • If you forgot your password, click "Forgot Password" and reset it using the email you registered with.
2. Click on your account menu (usually in the top right corner, showing your name or profile icon).
   • Look for a section labelled "Account Settings," "My Account," or "Subscriptions."
3. Find the option labelled "Cancel Subscription," "Manage Subscription," or "Billing."
   • If you have multiple subscriptions, select the one you want to cancel.
4. Click the "Cancel" button and read any pop-up message the site displays.
   • It Works may ask you why you are cancelling. You do not have to answer-you can skip this step.
   • The company may offer you a discount to keep your subscription. Ignore this unless you genuinely want to stay.
5. Confirm your cancellation when the site asks you to verify.
   • You may need to confirm twice or enter your password again for security.
   • Keep clicking until you reach a page or message that says "Cancellation confirmed" or "Your subscription has been cancelled."
6. Screenshot the final confirmation page immediately, including the date and time shown on your screen.
   • Save this screenshot in the same folder as your account screenshots from earlier.
7. Check your email (including the spam folder) within 5 minutes for a cancellation confirmation email from It Works.
   • Warning: Some cancellations go through the website but do not send an email confirmation. If you see the on-screen confirmation, you are protected.
   • Save this email or forward it to yourself with a note of the date you cancelled.

Cancel through the apple app store if you signed up on iPhone or iPad

If you enrolled in It Works through the App Store, your subscription is managed by Apple, not by It Works directly. Cancelling through the website alone will not work. Follow these steps:

1. Open the Apple App Store app on your iPhone or iPad.
   • If you do not have the It Works app installed, you may need to download it first to access your subscription settings.
2. Tap your profile icon in the top right corner.
   • It looks like a person inside a circle.
3. Tap "Subscriptions."
   • This shows all active subscriptions linked to your Apple ID.
4. Find the It Works subscription in the list and tap it.
   • If you see multiple It Works subscriptions, tap each one to check the renewal date and make sure you cancel the right one.
5. Tap "Cancel Subscription" or "Edit" and then "Cancel."
   • You may be offered a discount or reminded of the value of the subscription. Ignore this and continue to cancel.
6. Confirm your cancellation when Apple asks you to verify.
   • Apple will show you a summary of when your subscription ends (your final access date).
   • Screenshot this page with the date and time visible.
7. Check your Apple ID email for a cancellation confirmation from Apple within 5 minutes.
   • Pro tip: Apple sends a second reminder email when your subscription actually expires on your final access date. Save both emails.

Cancel through google play if you signed up on android

If you enrolled in It Works through Google Play, your subscription is managed by Google, not by It Works. Cancelling through the website alone will not stop charges. Follow these steps:

1. Open the Google Play Store app on your Android phone or tablet.
   • If you do not have the It Works app installed, download it first.
2. Tap your profile icon in the top right corner.
   • It looks like a circle with your initial or profile photo inside.
3. Tap "Manage my Google Play account" and then tap the "Subscriptions" tab at the top.
   • This shows all active subscriptions linked to your Google account.
4. Find the It Works subscription and tap it.
   • If you have multiple It Works subscriptions, check the renewal date on each to ensure you cancel the right one.
5. Tap "Cancel subscription" at the bottom of the screen.
   • Google Play may ask you why you are cancelling. You do not have to answer.
   • Google may also offer you a discount to keep the subscription. Decline and proceed to cancel.
6. Confirm your cancellation when Google asks you to verify.
   • Google will show you the final date you have access to the subscription (your refund eligibility may depend on how soon you cancel from purchase date).
   • Screenshot this confirmation with the date and time visible.
7. Check your Gmail inbox for a cancellation confirmation from Google Play within 5 minutes.
   • Save this email or forward it to yourself with the cancellation date noted.

Contact it works customer support directly

Warning: Use this method only if cancellation through your account, the App Store, or Google Play does not work or does not send confirmation. Direct contact takes longer but creates a paper trail.

1. Go to itworks.com/contact-us and look for the phone number or email address for customer service.
   • Phone: Call during their hours (Monday to Friday, 8:00 AM to 8:00 PM PST, or Saturday to Sunday, 8:00 AM to 5:00 PM PST). For the Philippines, this may mean calling late at night or very early in the morning.
   • Email: Use the contact form on their website or send a message to the customer service email address listed.
2. If you call, have your account information ready: your registered email, full name, and the date of your last charge.
   • Tell the support agent: "I want to cancel my It Works subscription and stop all future charges."
   • Do not say "I want to pause" or "I want to go on hold"-say "cancel" explicitly.
   • Ask the agent to provide a cancellation confirmation number, the exact date your subscription ends, and to send a confirmation email to your registered address.
   • Ask the agent to repeat this information back to you and note it down.
3. If you email, use clear language: "I am requesting immediate cancellation of my It Works subscription effective today. Please confirm the cancellation date and send me a confirmation number."
   • Include your full name, registered email address, account number (if you have it), and the email address associated with your account.
   • Send the email from the same address you use for your It Works account.
   • Keep the email in your sent folder as proof you made the request.
4. Wait for a reply email or note the confirmation number the phone agent gives you.
   • Screenshot or save any confirmation number, date, or agent name provided.

After you cancel: what to watch for

Monitor your billing for the next 60 days

Cancellation should stop future charges, but mistakes happen. Your job now is to stay alert. Check your bank or credit card statement every few days for the next 60 days. Look for any charge from It Works or any company name that might be related (search terms: "It Works," "iWorks," "ItWorks," or the parent company name if you can find it).

If you see another charge after you cancelled, do not panic. You have legal rights. Document the charge with a screenshot of your statement, and then take the next step in this guide.

What to do if you are charged again after cancelling

Pro tip: Act within 30 days of the unwanted charge for the fastest resolution. Stopee advises customers to follow this order:

1. Email It Works customer support immediately with the subject line: "CANCELLATION ERROR: Charge after cancellation on [date]."
   • Include: your cancellation date, the date of the new charge, the charge amount in PHP, your confirmation number (if you have one), and a screenshot of your bank statement showing the charge.
   • Request a refund within 5 business days and ask for confirmation by email.
   • Keep this email and save any reply.
2. If It Works does not reply within 7 days or refuses to refund, contact your bank or credit card company.
   • Call the number on the back of your card or log into your online banking portal.
   • Tell them you want to file a chargeback or dispute for the unauthorized charge after cancellation.
   • Provide them with your cancellation confirmation and the date you cancelled.
   • Your bank will investigate and may reverse the charge within 10 to 30 days.
3. If the issue remains unresolved, escalate to the Department of Trade and Industry (DTI) or file a complaint with a consumer protection organization.
   • The Consumer Act of the Philippines (Republic Act No. 7394) protects you from unfair billing after cancellation.
   • You can file a formal complaint with the DTI if It Works violates this law.

Can you get a refund after cancellation

Refund eligibility and timeline

It Works does not publish a standard refund policy on its website for subscription cancellations. However, Filipino consumer law provides you with protection. If you cancel within a certain window after purchase (typically 10 to 30 days, depending on the product type), you may be entitled to a refund under the Consumer Act of the Philippines.

Here is what you need to know: a refund is different from cancellation. Cancellation stops future charges. A refund returns money you already paid. It Works may refund you if you cancelled quickly after purchase, if the product was defective, or if you were not clearly told about the auto-renewal terms upfront. Many customers did not see auto-renewal disclosure until after they signed up, which strengthens a refund claim.

To request a refund, email It Works with:

• Your order number and the date of purchase
• A clear reason for the refund request (for example: "I did not agree to auto-renewal" or "I cancelled before the first renewal date")
• Your cancellation confirmation number and date
• A screenshot of your cancellation confirmation
• Your bank statement showing the original charge

Expect to wait 5 to 10 business days for a response. If It Works refuses, Stopee recommends escalating to your bank's dispute team or to the DTI.

Pricing table: what you might have paid

Common mistakes people make when cancelling it works

Cancelling on the wrong platform

This is the most frequent cancellation error. If you signed up on the App Store, cancelling on the It Works website does not work. If you signed up on Google Play, cancelling on the website does not stop the charge. Each platform manages its own subscription, and you must cancel on the platform where you enrolled.

Always check where you signed up first. Look at your bank statement-it will show the merchant name. If it says "Apple," you used the App Store. If it says "Google," you used Google Play. If it says "It Works" directly, you signed up on their website. Cancel on that platform only.

Assuming silence means success

You cancel, see an on-screen confirmation, and then assume it is done. Two weeks later, a charge appears. The problem: you did not save proof, and now you have no evidence you cancelled. Always screenshot the final confirmation page, save the confirmation email, and wait 5 minutes to verify an email arrived. Without this proof, it Works can claim you never cancelled, and you will struggle to get a refund.

Cancelling too close to the renewal date

If your next billing date is tomorrow and you cancel today, It Works may still process today's charge because the system already flagged the renewal. Always cancel at least 2 to 3 days before your next billing date. Check your next billing date before you press cancel, and if it is within 2 days, contact customer support directly to ask them to cancel with immediate effect.

Not following up on charges that appear after cancellation

Many customers see a charge after they cancel and assume it is a mistake that will reverse automatically. It does not. If you do not dispute the charge within 30 days, your bank may refuse to refund it. Act fast. Email It Works, then contact your bank if It Works does not reply within 7 days.

Your consumer rights under philippine law

The consumer act of the philippines (Republic act no. 7394)

You have legal protection as a consumer in the Philippines. The Consumer Act protects you from unfair or deceptive practices, including hidden auto-renewal charges and difficult cancellation processes. Under this law, It Works must disclose material terms clearly before you buy, must honour your cancellation request, and must stop billing you once you cancel.

If It Works violates these rules, you can file a complaint with the Department of Trade and Industry (DTI). The DTI can investigate, and if It Works is found in violation, you can recover your money and may be entitled to damages or compensation.

Stopee believes every customer should know this: you are not stuck. If cancellation is refused or a charge appears after you cancel, the law is on your side. Document everything, write it down, take screenshots, and escalate to the DTI if needed.

Key checklist before and after cancellation

Where to send cancellation requests if online methods fail

Official it works contact address

If you cannot reach It Works online or if you want to create a paper trail by mail, send your cancellation request to the official U.S. headquarters. Include your account email, name, order number, and a clear statement: "I am requesting cancellation of my It Works subscription effective immediately."

It Works Global, Inc.
Palmetto, Florida
United States of America

Send your letter via registered mail or a tracked service so you have proof of delivery. Keep a copy for your records. Allow 10 to 14 business days for a response.

For returns or refund inquiries, the company also uses a processing centre in Lawrenceville, Georgia, but contact the main headquarters address above first for cancellation.

Escalation options if it works does not respond

If It Works refuses to cancel or does not refund you after cancellation, you have two escalation paths:

• Your bank or credit card company: File a chargeback or dispute within 30 days of the unwanted charge. Provide your cancellation confirmation and proof you requested the refund.
• Department of Trade and Industry (DTI): File a formal consumer complaint under the Consumer Act of the Philippines (Republic Act No. 7394). The DTI investigates violations of consumer protection law and can compel It Works to refund you and pay damages.

Final summary: how stopee helps you take control

Cancelling It Works does not have to be a battle. The key is preparation, proof, and persistence. Stopee has helped thousands of consumers cancel unwanted subscriptions by breaking the process into clear, actionable steps. This guide gives you the exact same roadmap.

Remember: gather your information before you cancel, screenshot every confirmation, cancel on the correct platform, and monitor your billing for 60 days afterward. If a charge appears after cancellation, act within 30 days and escalate to your bank or the DTI if It Works refuses. You have the law on your side, and Stopee is here to remind you of that.

Take action today. Log into your It Works account, find your next billing date, and cancel before that date passes. Your future self will thank you for the refund you save.