Manage Woofz

How to cancel woofz and stop paying for dog training you don't use

Understanding woofz and what you're paying for

Woofz is a subscription app and web service that delivers dog training content, behavior guidance, and pet care lessons on a recurring billing cycle. The service operates through a parent company (NOVE8 LTD) registered in Cyprus, with a US entity (PETCARE PREMIUM INC.) also handling billing. If you subscribed after completing a dog personality quiz, you joined thousands of Filipino pet owners who discovered that what started as a trial often converts into a paid recurring charge within 24 hours of signup.

Here's what matters: you're not paying for a one-time coaching session or a physical product. You're paying for recurring access to a library of premium training videos, personalized guidance plans, and app-based lessons that renew every week, month, quarter, or year, depending on which plan you selected during checkout.

Woofz pricing breakdown in philippine pesos

Woofz offers four main billing tiers in the Philippines, and the renewal date depends entirely on which cycle you chose at signup.

The critical detail: Woofz processes renewal charges within 24 hours before your current term expires. If your renewal date is February 20, your card may be charged as early as February 19. This is why timing your cancellation correctly is non-negotiable.

How woofz operates in the philippines

You can access Woofz through three channels: the official website (woofz.com), the Apple App Store (if you own an iPhone), or Google Play (if you own an Android device). The problem most Filipino users face isn't access-it's that your cancellation route depends entirely on where you originally subscribed, and using the wrong cancellation method is the fastest way to discover you're still being charged.

Woofz support exists via email (support@woofz.com) and their help center at support.woofz.com, but the company does not offer phone support or live chat. This means written cancellation takes longer, and responses can take 24 to 48 hours. That's why Stopee recommends cancelling directly through your subscription settings when possible, rather than relying on email alone.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you as a buyer of digital services, including subscription apps. Under this law, you have the right to clear, transparent billing information, honest advertising, and the ability to withdraw from purchases made online.

If Woofz charged you without clear consent, failed to honor a cancellation request, or continued billing after you took action to stop it, you can escalate to the Department of Trade and Industry (DTI) or file a complaint with the National Telecommunications Commission (NTC) if the service is classified as a digital service provider. Stopee has helped thousands of consumers use these rights to recover unauthorized charges, and you can too.

Most importantly, you have the right to stop paying at any moment. Woofz cannot legally force you to complete a billing cycle if you have properly cancelled your subscription. Document every step of your cancellation, save confirmation screens, and keep email receipts. These become your proof if you need to dispute a charge with your bank.

Why you should cancel woofz

You should cancel Woofz if the training content isn't helping your dog, if the cost doesn't justify the lessons you're actually using, or if you've completed your training goals and no longer need recurring access. Some users sign up during a free trial window, forget about the auto-renewal date, and wake up to an unexpected charge on their next billing cycle.

Others subscribe, use the app for a few days, then discover the content isn't personalized enough or doesn't match their dog's specific behavior problems. The pricing adds up fast, especially if you chose a weekly plan by accident-₱419 weekly is ₱1,676 per month, which exceeds the monthly plan cost by ₱114 every single month.

If any of these apply to you, cancelling now stops future charges immediately. Stopee recommends cancelling at least 2 days before your renewal date to avoid overlap charges, though Woofz says technically you have 24 hours before the charge posts.

How to cancel woofz on the official website

This is the cleanest cancellation method if you subscribed directly at woofz.com, as it cuts out the middleman (Apple, Google, or your bank) and gives you instant confirmation.

1. Open woofz.com on your browser and log into your account using your email and password.
   • If you forgot your password, use the "Forgot password?" link and reset it via email before proceeding.
2. Navigate to your account settings and look for the Subscriptions tab or Billing section.
   • This is usually in a left sidebar menu or under your profile icon in the top right.
3. Find your active Woofz Premium Access plan and select the option labeled "Turn off auto-renewal" or "Cancel subscription."
   • Warning: Do not close the page after clicking this button. Many users report that the page appears stuck or unclear, but the process is still running.
4. Complete the short feedback quiz that Woofz displays (they ask why you're leaving).
   • This quiz is part of the cancellation flow. Skipping it or closing the page will restart the process.
   • Select "No" or the equivalent negative response to confirm you want to cancel.
5. Wait for a confirmation screen to appear.
   • You should see a message stating something like "Your subscription has been cancelled" or "Auto-renewal is now off."
   • Pro tip: Take a screenshot of this confirmation screen immediately. This is your proof of cancellation.
6. Check your email within 5 minutes for a cancellation confirmation message from Woofz.
   • If you don't receive an email within 30 minutes, your cancellation may not have processed. Repeat steps 1-5 or contact support@woofz.com with your screenshot.

Your access to premium content will continue until the end of your current billing period. After that date, you'll lose access unless you resubscribe. You will not be charged again.

How to cancel woofz on apple app store

If you subscribed through the Apple App Store on your iPhone or iPad, you must cancel through Apple's subscription settings, not through the Woofz app itself. Cancelling inside the Woofz app does not stop the charge.

1. Open the Apple App Store app on your iPhone or iPad.
   • Do not open the Woofz app directly.
2. Tap your profile icon in the bottom right corner (the silhouette or your photo).
   • If prompted, sign in with your Apple ID and password.
3. Select "Subscriptions" from the menu.
   • You'll see a list of all active and expired subscriptions linked to your Apple account.
4. Find "Woofz" or "Woofz Premium Access" in the subscriptions list and tap it.
   • If you don't see it, scroll down-sometimes active subscriptions appear below expired ones.
5. Tap "Cancel Subscription" or "Turn off auto-renewal" (the button text varies by iOS version).
   • Warning: Do not tap "Edit" or "Change Plan" by mistake-these keep your subscription active.
6. Confirm your cancellation when Apple prompts you.
   • Apple will ask if you're sure and offer a final chance to keep the plan. Tap the option to confirm cancellation (usually red text saying "Confirm Cancellation" or similar).
7. You'll see a message confirming that your subscription will end on a specific date.
   • Screenshot this confirmation as your proof.

Pro tip: Apple sends a confirmation email to the address linked to your Apple ID within minutes. Check that email and keep it for your records. Your access ends on the date Apple shows, not immediately.

How to cancel woofz on google play

If you subscribed through Google Play on an Android device, the cancellation process mirrors Apple's-you must cancel through Google Play itself, not inside the Woofz app.

1. Open the Google Play Store app on your Android device.
   • Do not open the Woofz app.
2. Tap your profile icon in the top right corner.
   • This is usually a circle containing your photo or initial.
3. Select "Payments and subscriptions" from the dropdown menu.
   • If you don't see this option, tap "Manage your Google Account" and then navigate to the "Subscriptions" section.
4. Tap "Subscriptions" to view all active and past subscriptions.
   • Woofz should appear in this list if you subscribed through Google Play.
5. Tap "Woofz" or "Woofz Premium Access."
   • You'll see details about your billing date and price.
6. Tap "Cancel subscription" at the bottom of the screen.
   • Google Play will show you the last day you'll have access before cancellation takes effect.
7. Confirm your cancellation by tapping "Yes, cancel" or the equivalent button.
   • Take a screenshot of the final confirmation screen.

Google sends a confirmation email to your registered Gmail address. Like Apple, your access continues until the end of your current billing period, and you won't be charged again after that date.

Cancelling by post or email

Woofz accepts formal cancellation notices by post if you want a paper trail. This method is slower but creates documented proof, which can be useful if you later dispute a charge with your bank.

Send a written cancellation notice (email or post) to either address below, depending on where your account is registered:

European parent company:
NOVE8 LTD
Oneworld Parkview House, Floor 4
Prodromos 75
Nicosia, Cyprus 2063

US-registered company:
PETCARE PREMIUM INC.
Delaware, United States

Email:
support@woofz.com

Include in your message: your full name, the email address linked to your Woofz account, your current subscription plan, and the date you wish to cancel (ideally within 48 hours). Keep a copy of your cancellation email or postal receipt. Woofz states that email and web contact forms may not guarantee receipt like postal delivery does, so if using email, send it during business hours on a weekday and request a read receipt if your email client supports it.

Pro tip: If you post your cancellation letter, use registered post so you have tracking proof. Cost is roughly ₱200-400 for international mail, but it becomes powerful evidence if Woofz later claims they never received your cancellation request. For most users, Stopee recommends cancelling through your subscription app (Apple, Google, or Woofz directly) first, then emailing support@woofz.com as a backup confirmation-this gives you speed plus documentation.

What happens after you cancel

After you cancel your Woofz subscription, your access to premium training content, personalized guidance plans, and lessons ends on your current billing cycle's final date. You keep access until that exact date, then the app blocks premium features and you see a prompt to resubscribe.

Any content you uploaded to Woofz (photos, notes, progress records, or videos of your dog) may no longer be accessible after your subscription ends. Woofz's terms state that the company is not responsible for deletion or loss of user-generated content post-cancellation. Before your final access date expires, download or screenshot anything you want to keep-training notes, progress photos, or recorded lessons you paid for.

Your payment method (credit card, debit card, or PayPal) is not automatically deleted from your Woofz account. If you want to remove it for security reasons, log back into your account settings and delete it manually from the billing section.

If you paid via Apple or Google Play, the charge disappears from those platforms' subscription lists immediately upon cancellation. However, if you paid via the Woofz website directly, you may still see a "Subscription Cancelled" line item in your account history-this is normal and doesn't mean you'll be charged again.

How to get a refund from woofz

Woofz does not offer refunds for unused portions of your current billing cycle. If you cancel on day 5 of a 30-day ₱1,790 plan, you lose the remaining 25 days-Woofz does not prorate or reimburse the unused time. This is stated in their terms and is standard practice for most subscription apps in the Philippines.

However, if you were charged without clear consent (for example, a free trial converted without obvious notification, or a charge posted twice by error), the Consumer Act of the Philippines gives you grounds to dispute it. In these cases, contact your bank or payment provider's disputes team and file a chargeback claim within 60 days of the charge. Provide your cancellation evidence (screenshots, confirmation emails, DTI complaint number if applicable) as supporting documentation.

If Woofz continues charging you after you cancelled, document the unauthorized charges and file a complaint with the Department of Trade and Industry (DTI) at www.dti.gov.ph or visit your nearest DTI office. Stopee has helped countless consumers recover unauthorized charges by using these formal channels. Include your cancellation proof, screenshots of the charges, and bank statements showing the unwanted debits.

Common mistakes that keep you paying

It's frustrating to realize you cancelled what you thought was a simple subscription, only to discover another charge hit your account. These mistakes happen to the best of us, and they're almost entirely avoidable once you know the trap.

Mistake 1: Cancelling inside the Woofz app if you subscribed through Apple or Google. Woofz does not control cancellations made through third-party platforms. Pressing "Cancel" inside the app itself does nothing. You must go through Apple App Store or Google Play settings. Verify which platform you used at signup (check your email receipt) and cancel there only.

Mistake 2: Assuming the free trial is cancelled when you delete the app. Deleting the Woofz app from your phone does not stop the subscription. Your payment method still has an active charge attached to it. Cancellation only happens when you turn off auto-renewal in the subscription settings of your app store or Woofz account.

Mistake 3: Not checking your renewal date before cancelling. Many users cancel days before their renewal and assume they're safe, then see a charge post anyway. If your renewal date is February 20 and you cancel on February 19, the charge may already be processing. Ideally, cancel at least 2 days (48 hours) before renewal. Woofz's 24-hour window is tight-don't count on it.

Mistake 4: Cancelling via email without confirming receipt. Emails get lost, filtered into spam, or misunderstood. If you cancel by email, follow up 48 hours later with a second message or call asking for written confirmation. Better yet, cancel through your app store or Woofz account first, then email as a backup-not the other way around.

Mistake 5: Not taking screenshots of the confirmation screen. If a charge posts after cancellation and Woofz's support says "we have no record of your cancellation," a screenshot is your only proof. Phone calls and vague verbal confirmations won't help you in a bank dispute. Screenshot everything before you close the page.

Stopee advises keeping all cancellation evidence in a folder on your phone for at least 6 months, just in case. Most payment disputes have a 60-day window, so your proof needs to be retrievable, not buried in old messages.

Before you cancel: what to save

Take these steps before your access ends, so you don't lose anything useful:

• Screenshot your subscription details showing your plan name, price, and renewal date. This becomes proof of what you were paying.
• Download or screenshot any training notes, progress photos, or recorded content you created inside Woofz. After cancellation, these may become inaccessible or deleted automatically.
• Save your email receipt from signup or your last billing confirmation. Keep this in a safe folder or print it.
• Write down your renewal date and the exact date of your cancellation. If a charge appears unexpectedly, you'll need this timeline when disputing it.
• Screenshot the final cancellation confirmation screen from Woofz, Apple, or Google Play (whichever method you used). This is your proof of cancellation.
• Check your email spam folder after cancelling-confirmation emails sometimes land there by mistake. If the email went to spam, create a rule to prevent future Woofz emails from being filtered.

Pro tip: Set a calendar reminder for 3 days after your final access date. On that day, check your email and bank statement to verify you weren't charged again. This quick check catches errors early and gives you time to dispute if needed.

When to cancel vs. when to keep woofz

The honest question: would you pay for Woofz if it wasn't recurring? If the answer is no, cancelling removes the friction of auto-renewal and puts you back in control of your spending.

Your cancellation checklist

1. Identify where you subscribed (Woofz website, Apple App Store, or Google Play) by checking your email receipt.
2. Note your renewal date. Do not cancel within 24 hours of this date.
3. Screenshot your active plan, renewal date, and price before proceeding.
4. Complete the cancellation using the method that matches your subscription source (Apple, Google, or Woofz web).
5. Screenshot the final confirmation screen or email.
6. Wait 5 minutes and check your email (including spam folder) for a cancellation confirmation from Woofz or your app store.
7. Set a calendar reminder for your final access date.
8. Download or save any personal content (training notes, photos) before access ends.
9. On your final access date plus 3 days, verify no additional charge hit your account.
10. If a charge appears after cancellation, file a bank dispute within 60 days, citing your cancellation evidence.

Final steps and your consumer protection

Cancelling Woofz is straightforward when you use the right platform and understand the timing. The biggest risk isn't the cancellation process itself-it's inaction. Every day you delay is another day your renewal clock ticks closer, and in subscription billing, timing is everything.

Remember: the Consumer Act of the Philippines protects you. You have the right to cancel without penalty, to transparent billing, and to dispute unauthorized charges. If Woofz refuses to honor your cancellation or continues charging, the DTI and your bank are your backup options. Stopee has helped thousands of consumers cancel subscriptions they no longer wanted and recover unauthorized charges using these exact rights and methods.

Your budget matters. Your time matters. If Woofz isn't delivering value, stopping the charge is the right decision. Stopee exists to make sure you can cancel quickly, safely, and with full documentation-because every peso you save is a peso you control. Cancel today, stay in charge tomorrow.

Contact details and mailing addresses

If you need to escalate your cancellation or dispute a charge, use these contacts:

Woofz support email:
support@woofz.com

Woofz official help center:
support.woofz.com

Woofz mailing addresses (formal cancellation by post):

European parent company:
NOVE8 LTD
Oneworld Parkview House, Floor 4
Prodromos 75
Nicosia, Cyprus 2063

US-registered company:
PETCARE PREMIUM INC.
Delaware, United States

Consumer protection authorities in the Philippines:

Department of Trade and Industry (DTI):
Website: www.dti.gov.ph
Hotline: 1386 (domestic) or +63 2 8334 3149 (international)
Address: DTI National Office, Trade and Industry Building, 361 Sen. Gil Puyat Avenue, Makati City

National Telecommunications Commission (NTC):
Website: www.ntc.gov.ph
Address: NTC Complex, East Road, Quezon City

Your bank's disputes team:
Contact your credit or debit card issuer's customer service line to dispute unauthorized charges within 60 days of the transaction.

Stopee remains your trusted resource for cancellation guidance. If you need further help cancelling any subscription or disputing a charge, visit stopee.com for step-by-step guides on thousands of services. Stopee has helped thousands of consumers cancel subscriptions, recover fees, and take back control of their spending-and you can do the same.