Manage Aura

How to cancel aura and protect your wellbeing budget

What is aura and why you might want to cancel

Aura is a subscription-based wellbeing app that delivers guided meditations, mood tracking, sleep sounds, and anxiety relief tools directly to your phone. Thousands of New Zealanders use it to manage stress and improve sleep quality, but a subscription that no longer fits your routine deserves to be cancelled promptly and without hassle.

You access Aura through three main pathways: the Apple App Store for iOS users, Google Play for Android users, or directly through Aura's website. Where you purchased your subscription matters significantly when you decide to cancel, because each platform handles billing, refunds, and cancellations differently. At Stopee, we've guided thousands of consumers through exactly this decision, and we know the platform you choose can mean the difference between a smooth cancellation and unexpected charges.

When cancellation makes sense

Cancel Aura if you've stopped using the app regularly, if you've found a free alternative that works better for you, if budget constraints mean you need to cut discretionary spending, or if the app isn't delivering the mental health support you hoped for. There's no shame in reassessing a subscription after a trial period or a few months of use. Your money deserves to fund services that genuinely improve your life.

Why choosing the right cancellation method matters

Deleting the Aura app from your phone does not cancel your subscription. Closing the app or logging out does not stop billing. Many consumers discover this the hard way when they check their bank statement weeks later and find recurring charges still flowing to Aura. Stopee exists to help you avoid exactly this trap: we show you the correct cancellation channel for your specific purchase method, so your subscription ends when you intend it to, and billing stops immediately.

Your consumer rights in new zealand

New Zealand consumer law protects you when you cancel a digital subscription. Understanding these rights gives you real leverage if Aura resists your cancellation request or refuses to refund a charge you've disputed.

The consumer guarantees act and your subscription

The Consumer Guarantees Act 1993 guarantees that services you pay for (including subscriptions) must be of acceptable quality, fit for purpose, and delivered with reasonable care. If Aura fails to deliver the features you've paid for, crashes repeatedly, or misleads you about what you're purchasing, you have the right to request a refund or credit, regardless of any "non-refundable" terms Aura publishes.

Additionally, you have 14 days from the date you purchase a subscription to cancel it and claim a refund unless you've already accessed substantial digital content. Aura cannot refuse this right simply because their terms say "all sales are final." Consumer law sits above their terms and conditions.

Your right to cancel and the 14-day window

If you've just purchased or renewed your Aura subscription and have not yet downloaded or used significant content, you can exercise your 14-day cancellation right and request a full refund. This is separate from your ongoing right to cancel a subscription at any time; the 14-day window specifically gives you a refund window for new purchases.

If Aura refuses to honour this right, you can escalate to the Commerce Commission (www.comcom.govt.nz), New Zealand's consumer authority. Stopee has helped consumers navigate this escalation path, and the Commerce Commission takes subscription disputes seriously.

How to cancel aura on each platform

Your cancellation method depends entirely on where you bought your subscription. Follow the steps for your specific platform, and your subscription will end at the next billing date.

Cancel via apple app store (iOS)

If you purchased Aura through the Apple App Store, you must cancel through Apple's systems, not through Aura itself. Apple handles all billing for App Store subscriptions, which means Apple also controls refunds and cancellations.

1. On your iPhone or iPad, open Settings.
   • Tap your name or Apple ID at the top of the Settings menu.
2. Tap Subscriptions (you'll see a list of all active subscriptions linked to your Apple account).
   • If you don't see Subscriptions, tap Media and Purchases instead, then select Subscriptions.
3. Find Aura in the subscription list and tap it.
   • Look for the current subscription period and renewal date so you know when billing will stop.
4. Tap Cancel Subscription (or Manage if Cancel doesn't appear immediately).
   • Confirm your cancellation when Apple prompts you.
5. Screenshot or note the cancellation confirmation Apple provides.
   • This protects you if Apple's system fails to process your cancellation or you're charged again.

Warning: Apple's subscription settings can be buried in different menu locations depending on your iOS version. If you cannot find Subscriptions, search "Subscriptions" directly in the Settings app. Pro tip: check your cancellation within 24 hours by returning to Settings and confirming Aura no longer appears in your subscription list.

Cancel via google play (Android)

Android users who purchased Aura through Google Play must cancel via the Google Play Store app. Like Apple, Google processes all billing and owns the cancellation process.

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap your profile icon in the top right corner.
2. Select Payments and subscriptions from the menu.
   • You'll see a list of all active subscriptions tied to your Google account.
3. Tap Subscriptions (not "Payments").
   • This shows only subscription services, not one-off purchases.
4. Find Aura and tap it to open your subscription details.
   • Check the renewal date so you understand when your final charge will arrive.
5. Tap Cancel subscription at the bottom of the screen.
   • Google may ask you why you're cancelling; you can skip this or provide feedback.
6. Confirm the cancellation when Google prompts you for final confirmation.
   • Take a screenshot of the confirmation screen for your records.

Warning: Some versions of the Google Play app show a "Manage" button instead of a direct "Cancel" option. If you see Manage, tap it and then look for "Cancel subscription" in the next screen. Pro tip: return to your subscriptions list within 24 hours and verify Aura no longer appears, confirming cancellation was processed.

Cancel direct web purchases from aura

If you purchased Aura directly from their website (not through an app store), you'll need to contact Aura's support team or send written notice to their New Zealand address. Direct purchases are billed by Aura's payment processor, not by Apple or Google, so Aura controls the cancellation entirely.

1. Log into your Aura account on the Aura website or app.
   • Navigate to Settings or Account settings to find contact options or a cancellation form.
2. Look for a "Manage Subscription" or "Billing" section within your account.
   • Some apps allow you to cancel directly without contacting support; check here first.
3. If no self-service cancellation option exists, send an email to Aura's support address.
   • Write a clear subject line: "Subscription Cancellation Request - [Your Account Email]"
   • Include your full name, email address, and the date your current subscription period began and ends.
4. Alternatively, send written notice by post to Aura's New Zealand address (see contact details below).
   • Include your name, account email, and a clear statement: "I request cancellation of my Aura subscription effective immediately."
   • Send by registered mail so you have proof of delivery.
5. Save every email confirmation or postal receipt you receive.
   • These protect you if Aura later claims they never received your cancellation.

Warning: Do not assume silence means acceptance. If you email Aura and receive no response within 5 business days, send a follow-up email and escalate to the Commerce Commission if necessary. Pro tip: Stopee recommends sending cancellation requests via email (which creates a digital timestamp) rather than phone, so you have written proof of your request.

Understanding what happens after you cancel

Cancellation doesn't mean instant loss of access. There's a grace period, and understanding it helps you know exactly when to stop relying on Aura's features and when your account will lock down.

Your access after cancellation

After you cancel, you retain premium access to Aura until the end of your current billing period. If your subscription renews on 15 March and you cancel on 1 March, you keep full access until 15 March. On 15 March, your premium features lock, and you'll see only free content if you open the app.

This grace period gives you time to download meditation sessions, export your mood tracking data, or find an alternative app before losing access. Make the most of it.

Subscription renewal and billing stops

Once the payment platform (Apple, Google, or Aura's processor) processes your cancellation, no further charges should appear on your statement. Verify this by checking your subscription settings again within 24 to 48 hours after cancellation; the subscription should no longer appear, and your next renewal date should disappear.

Warning: If you're charged again after cancelling, contact the platform immediately and dispute the charge. Stopee has helped thousands of consumers recover duplicate charges by acting fast and providing evidence of their cancellation.

Your account data and deletion

Cancelling your subscription does not delete your Aura account or the data you've generated (mood tracking history, meditation bookmarks, etc.). Your account remains active unless you specifically request deletion. If you want Aura to delete your account and all associated data, contact their support team separately after cancelling the subscription itself.

Be aware that deleting your account is permanent and cannot be reversed. Ensure you've downloaded or exported any data you want to keep before requesting account deletion.

Will you receive a refund when you cancel?

Refunds depend on three factors: which platform you purchased through, whether you're within 14 days of a new purchase, and whether Aura has failed to deliver the service as promised.

Aura's stated refund policy

Aura does not guarantee refunds for ongoing subscriptions. Once you've accessed premium content, charges are typically non-refundable. However, this policy does not override consumer law. If you purchased within the last 14 days and have not downloaded or used significant content, consumer law entitles you to a refund regardless of Aura's policy.

Refunds by platform

When you have the strongest refund claim

Your refund claim is strongest if you fall into one of these categories:

• You purchased Aura within the last 14 days and have barely used the app.
• Aura's features don't match its marketing claims (e.g., meditations don't work as advertised, app crashes frequently).
• You've had difficulty accessing promised features or the app is fundamentally broken on your device.
• You cancelled immediately upon discovering Aura's service quality issue.

Pro tip: When requesting a refund, cite the Consumer Guarantees Act in your email or postal notice. Write: "I am requesting a refund under the Consumer Guarantees Act 1993 because [your reason]." This signals to Aura that you understand your rights and are serious about pursuing the refund.

Aura pricing and subscription plans

Understanding the cost of Aura helps you decide whether to cancel or continue. Many New Zealanders discover they can find free meditation apps that deliver similar results, making Aura's premium price difficult to justify long-term.

If cost is your reason for cancelling, test Aura's free tier first. The free version includes daily meditations and mood tracking without the unlimited library, so you might find the paid features weren't essential to your wellbeing routine.

Common mistakes when cancelling aura

We understand-cancelling subscriptions can feel confusing, and the paths to cancellation are intentionally scattered across different platforms. Here are the pitfalls Stopee sees most often, and how to sidestep them.

Deleting the app without cancelling the subscription

This is the most common mistake. You delete Aura from your phone, assume the subscription is gone, and weeks later you discover Aura has charged you again. Deleting the app leaves your subscription active in your platform settings (Apple, Google, or Aura's website). Your credit card still bleeds money until you formally cancel through the correct channel.

Solution: Cancel through your platform settings first (Apple Settings, Google Play, or Aura's website), then delete the app from your phone.

Contacting aura directly about an app store or google play purchase

You've cancelled through Aura's website, but you bought via Apple. You email Aura asking for a refund. Aura responds: "We can't help; Apple handles that." You've now wasted a week. Apple processes App Store subscriptions completely independently; Aura literally cannot refund you or confirm cancellation because Apple owns the billing relationship.

Solution: Identify your purchase platform first. Check your receipt or bank statement. If it says "Apple Inc." or "Google Ireland," use that platform's cancellation process, not Aura's.

Ignoring the confirmation step

You cancel on Apple, assume it's done, and never verify. Months later, you check your bank statement and Aura is still charging. A screenshot or written note of your cancellation confirmation would have caught this immediately, allowing you to contact support within days instead of months.

Solution: Screenshot or photograph every cancellation confirmation screen, and save the confirmation email (or postal receipt) in a folder titled "Cancelled Subscriptions." Check your subscription settings again 24 hours later to confirm the cancellation stuck.

Missing the 14-day refund window

You purchase Aura on 1 March and open it several times, but you don't love it. You wait until 25 March to cancel and request a refund. By then, you're past 14 days and have "accessed content," so Aura or the platform refuses. Consumer law's 14-day window is tight and won't wait for you to figure out your feelings.

Solution: If you're unsure about Aura within the first week, cancel immediately and request your refund. You can always resubscribe later if you change your mind.

Your cancellation checklist before you proceed

Tick each box before you cancel to ensure you don't lose access to anything important or get stuck with unexpected charges.

• Download any meditations, tracks, or mood data you want to keep from Aura.
• Note your current subscription renewal date so you know when your final billing cycle ends.
• Identify which platform you purchased through (Apple App Store, Google Play, or direct website).
• Locate the cancellation path for that specific platform (covered above in the How to Cancel section).
• Complete your cancellation and screenshot the confirmation screen or save the confirmation email.
• Check your subscription settings 24 hours later to confirm Aura no longer appears.
• Set a calendar reminder to verify on your next scheduled billing date that no charge appears on your bank statement.
• If you're within 14 days of purchase and want a refund, prepare your refund request with a clear reason and submit it to the platform.

Contact information for aura in new zealand

If you need to reach Aura by post (for cancellation, refund requests, or account deletion), use this New Zealand address. Note that Aura operates through Building Technologies Ltd in New Zealand.

Building Technologies Ltd
(trading as Aura)
New Zealand

Warning: Always keep copies of any postal correspondence. Send by registered mail if possible so you have proof of delivery. If Aura doesn't respond within 10 business days, escalate to the Commerce Commission (www.comcom.govt.nz).

Stopee helps you cancel with confidence

Aura serves thousands of New Zealanders looking to prioritize their mental health, but a subscription that no longer fits your life or budget deserves to be ended cleanly and without stress. Whether you're cancelling because the app didn't work for you, because finances are tight, or because you've found a free alternative, your decision is valid and your cancellation should be simple.

Stopee has guided thousands of consumers through subscription cancellations across every platform and service. We understand the confusion, the forgotten cancellations, and the unexpected charges that follow. Our mission is to arm you with clear, step-by-step instructions and the legal knowledge to stand firm if a company resists your request. You have rights under New Zealand law, and Stopee ensures you know how to use them.

If Aura continues charging you after cancellation, if they refuse to honour your 14-day refund window, or if you're stuck navigating their support system, you can escalate to the Commerce Commission and reference consumer law. Stopee empowers you to take that step with confidence, backed by the facts and process needed to win.