Manage Aura

How to cancel aura and stop automatic billing in the philippines

What aura is and why you might want to cancel

Aura is a digital wellness subscription that bundles identity theft protection, credit monitoring, antivirus software, VPN access, a password manager, and data removal tools into a single recurring payment. The company operating this service is Aura Sub, LLC, and it charges you monthly or annually depending on your chosen plan.

If you subscribed through Aura's website, the App Store, or Google Play in the Philippines, you are likely paying in PHP with automatic renewal enabled. Here is the critical part: after your initial trial or first billing period ends, your subscription renews automatically unless you actively cancel it. Many users in the Philippines find themselves charged for features they only use occasionally, or they no longer need the protection bundle. That is where Stopee comes in - to help you navigate the cancellation process with confidence and clarity.

The billing model you need to understand

Aura offers a 14-day free trial to new users, followed by paid plans starting at around ₱15.00 monthly for the Individual plan. If you purchased an annual plan, you committed to 12 months of billing. Once that first year ends, your subscription automatically switches to month-to-month renewal at the standard monthly rate unless you cancel before the renewal date.

The bundled nature of Aura matters when canceling. You cannot drop just one feature - canceling removes your entire membership and all its protections. This is why understanding your next billing date before you act is so important. Stopee recommends taking a screenshot of your current plan page and renewal date as your first action.

Where aura billing comes from

Your cancellation route depends entirely on where you started paying. If you signed up directly on Aura's website and entered your payment details there, you cancel inside your Aura account. If you subscribed through Apple's App Store or Google Play, you must cancel in that app store's subscription manager, not inside the Aura app itself. This is one of the single most common reasons people think their cancellation failed - they canceled in the wrong place. Stopee has guided thousands of users through this exact confusion, and addressing it first saves you time and frustration.

Cancellation methods available to you

Aura offers three primary cancellation routes depending on where your subscription lives and your preference for support.

Canceling directly through your aura account (web-based)

If you bought your subscription directly from Aura's website, this is your fastest path to cancellation.

1. Log in to your Aura account on a web browser or the Aura app
   • Visit the account settings or membership page
   • Look for a section labeled "Subscription", "Membership", "Billing", or "Plan"
2. Locate your current plan details and renewal date
   • Take a screenshot of this page for your records
   • Note the exact date your next billing occurs
3. Find and select the "Cancel Subscription" or "Cancel Membership" button
   • The button is usually near your plan summary
   • Some versions may ask you to confirm your reason for canceling
4. Confirm the cancellation when prompted
   • Read the confirmation message carefully
   • You should see text stating your service continues until the end of your current billing period
5. Wait for a confirmation email to your registered address
   • This email serves as proof of cancellation
   • Save it in a folder you can access later

Pro tip: Aura's website sometimes displays the cancellation option in a secondary menu. If you cannot find it immediately, try clicking your account initials or profile icon in the top right, then select "Account Settings" or "Subscription Management".

Canceling through app store (for iPhone users)

If your receipt came from Apple's App Store, you must cancel your subscription in the App Store itself, not inside the Aura app.

1. Open the App Store app on your iPhone or iPad
   • Tap the account icon (usually your profile picture) in the top right corner
2. Select "Subscriptions" from the menu
   • You will see a list of all your active and expired subscriptions
3. Find and tap "Aura" in your subscriptions list
4. Tap "Cancel Subscription" or "Edit Subscription"
   • If you see "Cancel Free Trial", tap that instead
   • The wording depends on your current billing status
5. Confirm your cancellation by tapping "Confirm" or "Cancel Subscription" again when prompted
6. You will see a confirmation message - screenshot this for your records

Warning: Canceling the Aura app itself does not cancel your subscription. You must cancel through the App Store subscription settings, or your payment method will continue to be charged after your current billing period ends.

Canceling through google play (for android users)

If you subscribed via Google Play, the cancellation process differs slightly from the App Store.

1. Open the Google Play Store app on your Android device
   • Tap your profile icon in the top right corner
2. Select "Manage subscriptions" or "Subscriptions"
   • The exact wording varies by device, but you are looking for subscription management
3. Find and tap "Aura" in your active subscriptions
4. Tap "Cancel subscription" at the bottom of the screen
5. Follow the prompts to confirm cancellation
   • Google Play may ask if you want to keep some features or may offer a discount to stay
   • Ignore these offers and proceed with cancellation
6. Once confirmed, you will see a cancellation date - write this down

Pro tip: On some Android devices, you may need to go to Settings > Google > Manage Your Google Account > Payments & Subscriptions instead. Both paths lead to the same result.

Canceling by contacting aura customer support

If the self-service methods above do not work or you run into issues, reaching out to support is always an option.

1. Gather your account information
   • Your registered email address
   • Your account username or ID (if you have it)
   • Your next billing date and current plan name
2. Send a cancellation email to Aura support
   • State clearly: "I want to cancel my Aura subscription effective immediately" or "before my next billing date"
   • Include all account details from step 1
   • Request written confirmation of the cancellation
3. Wait for a response email (typically within 1-3 business days)
4. Save the response email as proof of your cancellation request

While Stopee always recommends the self-service routes for speed, contacting support is your safety net if digital cancellation proves difficult or if you believe a charge occurred after you canceled.

Refunds and the 60-day money-back guarantee

Understanding Aura's refund policy is essential if you bought an annual plan or feel misled about what you purchased.

What refunds aura actually offers

Aura provides a 60-day money-back guarantee, but only for annual plans purchased directly from Aura's website. This means if you paid for a full year upfront and cancel within 60 days of your purchase date, you can request a refund of the amount you paid.

The catch: this 60-day window applies to your original purchase date, not to your cancellation date. If you bought your annual plan on January 1st and try to request a refund on March 15th, you are outside the window. Stopee advises checking your original receipt immediately to confirm your purchase date.

Monthly subscriptions do not qualify for refunds under this guarantee. Canceling a month-to-month plan stops your next renewal, but you will not receive a refund for the current month already paid.

How to request a refund

If you are within the 60-day window and purchased an annual plan directly from Aura, follow these steps:

1. Find your original purchase receipt or confirmation email
2. Calculate the date 60 days from your purchase date
3. If you are still within that window, contact Aura support with your request
   • Include your order number and the original purchase date
   • State clearly that you want to invoke the 60-day money-back guarantee
4. Wait for Aura to process your refund (typically 5-10 business days)

Warning: If you subscribed through the App Store or Google Play, the 60-day guarantee from Aura may not apply. App Store and Google Play have their own refund policies (typically 48 hours for App Store, longer for Google Play disputes), so contact the app store directly if you are outside Aura's window.

Your consumer rights in the philippines

The Philippines has strong consumer protection laws that protect you when canceling digital subscriptions, even if Aura's own policies seem restrictive.

The consumer act of the philippines (Republic act no. 7394)

Under the Consumer Act of the Philippines, you have the right to fair and honest treatment by any business offering goods or services. This law protects you in several ways when dealing with Aura:

• The business must be clear and honest about what you are buying and what it costs. If Aura's trial or plan description was misleading, you have grounds to dispute charges.
• You have the right to cancel a contract without penalty if the business fails to meet its obligations. If Aura charged you after you canceled, this is a violation.
• Automatic renewal clauses must be clearly disclosed. Aura must have told you in advance that your subscription would renew automatically - if not, you can dispute those charges.
• Distance selling (online purchases) have additional protections. You can cancel certain digital subscriptions within a reasonable timeframe if you change your mind.

Stopee recommends saving all emails from Aura, your receipts, and screenshots of your billing pages. These become critical evidence if you need to escalate a dispute.

What to do if aura refuses to cancel or refund you

If Aura will not process your cancellation or claims they never received your request, escalate the matter:

1. Send a formal cancellation letter to Aura via email, clearly stating your intention to cancel and citing the Consumer Act of the Philippines
2. Document all communication - screenshot emails, save read receipts, and note dates and times of calls
3. If Aura continues to charge you after cancellation, file a complaint with the National Bureau of Investigation (NBI) Cybercrime Division or the Department of Trade and Industry (DTI)
4. You can also file a chargeback dispute with your credit card company or bank if the charges were fraudulent or unauthorized after cancellation

The DTI has a consumer complaint hotline and online portal where you can file disputes against companies that violate consumer rights. Stopee has seen this escalation resolve even stubborn cases because companies take government complaints seriously.

Aura pricing and plan comparison

Before you cancel, understanding what you are paying for helps confirm you made the right choice.

Note: Prices listed are approximate and subject to change. Aura frequently offers promotional pricing, especially for first-time customers. The prices shown reflect standard renewal rates after your promotional period ends.

Common mistakes people make when canceling aura

Cancellation can feel frustrating, especially when you are not sure what went wrong. The good news is that most failures follow the same pattern - and Stopee helps you avoid them entirely.

Canceling in the wrong place

The number one reason people think their cancellation failed is that they canceled in the wrong location. You cannot cancel an App Store subscription inside the Aura app itself. You cannot cancel a website subscription through the App Store. The wrong path simply does not work, and no cancellation happens.

How to avoid this: Before you cancel, check your original receipt or confirmation email to see where you paid. That is where you must cancel. If you cannot find the receipt, check your email for an Aura confirmation and see if it mentions "App Store", "Google Play", or "Aura account".

Canceling too late in your billing cycle

Many users cancel on their billing date or just after and assume they will not be charged for the next period. Aura charges you automatically on your renewal date, sometimes with only hours of notice. If you cancel after the charge has already processed, you will need to request a refund rather than a simple cancellation.

How to avoid this: Log in at least 5 days before your renewal date and cancel immediately. Do not wait until the last day. Stopee recommends setting a phone reminder 1 week before your next billing date so you have a buffer.

Expecting a refund for unused time

Aura does not issue partial refunds for the unused portion of your current billing period. If you paid for a month on January 15th and cancel on January 20th, you have used up 5 days and Aura will not refund the remaining 25 days. Your cancellation simply stops the next renewal from occurring.

How to avoid this: Only request a refund if you are within the 60-day money-back guarantee window or if you believe Aura charged you fraudulently. For all other situations, view cancellation as stopping future charges, not recovering past ones.

Not saving proof of cancellation

If a dispute arises weeks or months later, you need evidence that you canceled. Some users delete cancellation emails or assume the app interface is enough proof. It is not. If Aura's system glitches or your cancellation does not fully process, you need a screenshot, email, or confirmation number.

How to avoid this: Screenshot your cancellation confirmation, save the confirmation email, and store both in a dedicated folder on your device or cloud storage. Write down the cancellation date and confirmation number if one is provided.

What happens after you cancel aura

Canceling Aura is only half the journey - understanding what comes next protects you from surprise charges and helps you plan for alternative protection.

Your service continues until the end of your current billing period

When you cancel Aura, your subscription does not stop immediately. You retain full access to all features (identity monitoring, VPN, antivirus, password manager, data removal) until your current billing period ends. If your renewal date was January 31st and you cancel on January 5th, you still have protection through January 31st.

This is actually a feature, not a bug - it gives you time to export your data, change your passwords, or migrate to another service.

Verify the cancellation on your next statement

After your billing period ends, check your bank or credit card statement to confirm you were not charged again. Stopee recommends checking your statement 1-2 days after your cancellation date was supposed to take effect. If Aura charged you despite cancellation, contact your payment provider immediately to dispute the charge.

What to do with your data before cancellation

Before your cancellation takes effect, consider whether you need to export any data from Aura:

• Login credentials saved in the password manager - export them or migrate to another password manager
• Security alerts or credit monitoring reports - take screenshots or download PDFs if Aura offers that option
• Contact information or personal settings - note anything you may need later

Once your subscription ends, you lose access to this data, so act before cancellation takes effect.

How to avoid future auto-renewal traps

Once you cancel Aura, you can apply the lessons learned to other subscriptions and prevent this frustration from happening again.

Treat all free trials as active subscriptions

Aura's 14-day free trial converts to a paid subscription automatically. Every free trial does. Mark your calendar on day 1 of any free trial with a reminder to cancel 3-5 days before the trial ends. Do not assume you can cancel later - cancel proactively.

Review all subscriptions monthly

Spend 10 minutes each month checking your App Store and Google Play subscriptions, as well as your email for billing notifications. Stopee helps thousands of users reclaim dozens of pounds every year simply by reviewing this list once per month and canceling what they no longer use.

Use credit alerts from your bank

If your bank or credit card issuer offers transaction alerts, enable notifications for charges from Aura or any digital service. An alert gives you hours to dispute an unexpected charge before it fully processes.

Cancellation checklist for aura

Before you hit cancel, work through this checklist to ensure a smooth, successful cancellation.

Getting help with aura cancellation

If you have worked through every step above and still face problems with your Aura cancellation, Stopee is here to support you. We have helped thousands of consumers navigate confusing cancellation processes across dozens of services, and we understand the frustration of being stuck in auto-renewal traps.

Visit Stopee.com to explore your cancellation options, connect with consumer advocates, and access templates for escalating disputes with companies that refuse to cancel or refund. Stopee combines step-by-step guides, real consumer experiences, and escalation strategies to give you back control of your subscriptions and your money.

Canceling Aura should be simple - and with the right information, it is. You have the right to cancel your subscription, to understand your consumer protections, and to reclaim your money when companies fail to honor those rights. Stopee stands with you at every stage of that journey.