Manage Aura

How to cancel aura and protect your identity peace of mind

What aura is and why you might want to cancel

Aura is a comprehensive digital security and identity protection service operated by Intersections Inc. that bundles identity theft monitoring, credit surveillance across three bureaus, device security (antivirus and VPN), password management, and parental controls into one monthly or annual subscription. The service promises round-the-clock monitoring, dedicated remediation support if fraud occurs, and insurance coverage up to $1 million for eligible identity theft losses. While Aura serves millions of U.S. households, you may have decided the service no longer fits your needs, your budget has changed, or you found a better alternative. Whatever your reason, Stopee is here to walk you through every step of cancelling your Aura subscription with confidence.

Understanding your aura billing cycle

Before you cancel, you need to know exactly what plan you are on and how your billing works. Aura offers individual, couple, and family tiers on both monthly and annual payment schedules. Your contract terms-found in your enrollment email, account dashboard, or the service terms-specify your Subscription Term and automatic renewal date. This matters because cancellation timing affects refund eligibility and when your access actually stops. Pull up your account or your last invoice now to identify your plan type and next billing date.

Common reasons customers cancel aura

You are not alone if you are thinking about ending your subscription. Consumer feedback reveals several recurring patterns. Some users found the service duplicated protections they already had through their bank or credit card issuer. Others discovered that in-app cancellation was broken or confusing, leading to unexpected charges and frustration. Many customers signed up for a trial, forgot to cancel before the trial ended, and then faced automatic charges. Some simply decided the cost no longer justified the peace of mind. Stopee has tracked these patterns to help you avoid the same traps and exit cleanly.

Aura pricing and plan overview

Your cancellation strategy depends partly on your plan type and billing frequency, so understanding your costs is the first step. The table below shows typical pricing for Aura's three main tiers as of the time this guide was published. Actual prices vary based on promotions, coupons, your renewal date, and whether you pay monthly or annually.

Why your billing cycle matters for cancellation

If you pay monthly, you can cancel anytime and your service typically ends at the end of your current billing month without further charges. If you pay annually, you have a longer commitment, and cancellation timing becomes critical for refund eligibility. Many annual customers do not realize they can request a prorated refund if they cancel within a certain window (often 14-30 days after signup or renewal, depending on state law). Stopee recommends checking your account immediately to confirm your next billing date and whether you fall within a money-back guarantee window.

Your consumer rights when cancelling aura

Federal and state law protect you when you cancel a subscription service, and understanding these rights strengthens your position if Aura resists your request or disputes a refund.

Federal trade commission regulations and the restore online shoppers confidence act (ROSCA)

Under ROSCA and the FTC's Negative Option Rule (updated in 2023), Aura must honor your cancellation request within 15 calendar days. The rule also requires that the company make cancellation at least as easy as signup. If you signed up online, you must be able to cancel online. If you signed up by phone, you have the right to cancel by phone. Stopee emphasizes this rule because it is your strongest leverage if Aura makes cancellation difficult. If the company fails to process your cancellation within 15 days or requires you to jump through unreasonable hoops, you can file a complaint with the FTC.

Money-back guarantees and refund windows

Many Aura plans advertise a money-back guarantee, typically 30 or 60 days from enrollment or renewal. This is not the same as a standard refund policy. A money-back guarantee means you can request a full refund if you cancel within that window and are unsatisfied, regardless of whether you used the service. If you are within this window, make a note of the guarantee period when you submit your cancellation request. If Aura denies a refund you believe you are entitled to, reference the guarantee in your dispute.

State-level protections and the automatic renewal rule

Many U.S. states have their own automatic renewal laws that require explicit informed consent before charging you and straightforward cancellation processes. California, New York, Illinois, and Virginia have particularly strong protections. If you live in one of these states and Aura fails to process your cancellation or charges you after you cancelled, you have grounds to dispute the charge with your payment processor or file a complaint with your state's Attorney General.

How to cancel aura: step-by-step methods

Aura gives you three primary cancellation routes: online via your account dashboard, through the mobile app, or by mail to the company's legal office. Stopee recommends starting with the easiest method-the online account portal-but we will cover all three so you can choose the route that works best for your situation.

Cancel via the aura website or mobile app

This is the fastest and most direct method if your account dashboard cooperates. Many users report this route works seamlessly; others encounter errors or confusing UI. Here is what to do:

1. Log in to your Aura account at aura.com or open the Aura mobile app on your phone or tablet.
2. Navigate to your account settings or subscription management section.
   • On web: look for "Account," "Settings," or "Subscription" in the main menu or your user profile icon.
   • On mobile: tap the menu (three lines) or gear icon in the bottom-right or top-left corner.
3. Find the option labeled "Cancel subscription," "End membership," or "Manage plan."
4. Read any confirmation prompt carefully. Aura may ask why you are cancelling or offer a discount to keep you.
   • Pro tip: Do not accept a discount offer unless you genuinely want to stay. Accepting a discount extends your subscription and may reset your money-back window.
5. Confirm your cancellation. You should receive an email confirmation within minutes.
6. Save or screenshot the confirmation email and confirmation number for your records.
7. Verify your account dashboard now shows "Cancelled" or displays your cancellation effective date.

Warning: If you encounter a technical error (page will not load, button does not work, or error message appears), do not assume your cancellation failed. Proceed to the phone or mail method instead. Stopee has seen cases where the website failed but the cancellation went through anyway-so check your account 24 hours later. If the subscription is still active, contact customer support immediately.

Cancel by phone

If the online method fails or you prefer a human voice, calling Aura's customer service guarantees a record of your cancellation request and allows you to ask questions in real time.

1. Find Aura's customer support phone number on aura.com (usually in the footer or "Contact us" section, or on your invoice).
2. Call during business hours. Have your account email and password (or account number) ready.
3. Tell the representative clearly: "I want to cancel my subscription effective immediately" or "effective on [specific date]."
   • If you are within a money-back guarantee window, say: "I am requesting a full refund under your 30-day money-back guarantee."
4. Ask for the representative's name and a cancellation reference number before hanging up.
5. Request that they email you a written confirmation of the cancellation and any refund decision.
6. Confirm the cancellation effective date and whether your service will end immediately or on your next billing date.

Pro tip: Call early in the week (Monday-Wednesday) to reach a live representative faster and avoid weekend delays in processing.

Cancel by certified mail (legal notice method)

This method is formal but bulletproof. It creates a paper trail and is appropriate if you have disputed charges or if Aura is not responding to online or phone requests. Send a written cancellation notice to:

Intersections Inc. dba Aura
Chief Legal Officer
2553 Dulles View Drive, Suite 400
Herndon, VA 20171

Your letter should include:

• Your full name and the email address associated with your Aura account
• Your account number (if you have it)
• A clear statement: "I hereby cancel my Aura subscription, effective immediately" (or name a specific date)
• Today's date
• A request for written confirmation of cancellation and any refund owed

Send the letter via USPS Certified Mail with Return Receipt requested. Keep the receipt as proof of delivery. Stopee recommends using certified mail only if you have exhausted the online and phone methods or have a refund dispute.

Timeline: what happens after you cancel aura

Understanding the post-cancellation timeline helps you spot problems early and know when to follow up if charges continue.

Immediate to 24 hours after cancellation

You should receive an email confirmation from Aura. This email will state the cancellation effective date and whether you are eligible for a refund. If you cancelled by phone or mail and do not receive an email within 24 hours, contact Aura again to confirm the cancellation went through. Check your account dashboard to confirm the subscription now shows as "cancelled" or "inactive." If it still shows "active," contact support-this may indicate a system error.

One week after cancellation

Verify that no new charges have appeared on your payment method. If you were charged after submitting your cancellation, contact Aura immediately and request a refund or chargeback (see the refunds section below). Stopee recommends setting a phone reminder one week out to check your statement.

On your next billing cycle (if applicable)

If you cancelled before your next billing date, you should see no charge. If a charge appears, escalate to your payment processor or state Attorney General (see refunds section). If you cancelled after a charge was already processed for the upcoming cycle, expect a refund within 5-10 business days if you are eligible.

Aura refunds: eligibility, timing, and what to do if you are denied

Refunds are the most contentious part of cancellation, and Stopee wants you to know exactly where you stand.

Who qualifies for a refund

You are eligible for a refund if:

• You cancelled within Aura's advertised money-back guarantee window (usually 30 or 60 days from signup or renewal)
• You signed up for a free or discounted trial and cancelled before the trial ended, in which case no charge should have been processed at all
• You cancelled within 15 days of being charged and did not authorize the charge (payment dispute grounds)
• Your state has a specific automatic renewal law that grants you refund rights (e.g., California's 30-day return right)

If none of these apply, you are still entitled to a prorated refund if you paid for a full year and cancelled mid-year in many states, though this is less guaranteed.

How long refunds take

Aura typically processes refunds within 5-10 business days of approval. If you paid by credit card, the refund will post to that card. If you paid by bank account, expect 7-14 days for the refund to clear. Do not panic if you do not see the refund within a week; give it the full 10-14 business days. After 14 days, follow up with Aura and ask for a tracking number.

What to do if aura denies your refund

If Aura refuses to refund you and you believe you qualify, escalate in this order:

1. Reply to the denial email with a written explanation of why you believe you qualify, referencing the money-back guarantee, the date you enrolled, or the specific ground (e.g., trial period). Keep your tone professional and factual.
2. If Aura does not respond within 5 business days, file a complaint with the FTC at reportfraud.ftc.gov. Include your account number, cancellation date, and copies of all emails with Aura.
3. Contact your state Attorney General's office (find yours at naag.org) and file a complaint about unfair or deceptive practices. Include the same documentation.
4. If you paid by credit card or bank account, dispute the charge with your payment processor. Tell your bank you cancelled the subscription and did not receive a promised refund. This is called a "chargeback" and forces Aura to defend the charge or refund you.

Pro tip: Stopee has seen refund denials reversed within 48 hours of an FTC complaint being filed. The threat of federal scrutiny often motivates companies to reconsider.

Common cancellation mistakes and how to avoid them

Cancellation should be straightforward, but Aura's systems-and your own assumptions-can trip you up. Here are the pitfalls Stopee has seen most often, so you do not repeat them.

Assuming your cancellation went through without confirmation

You submitted a cancellation request in the app and received no email response. You assume it worked. Two weeks later, you are charged again. This is the most common mistake. Never trust a cancellation until you have written confirmation. Stopee's rule: no confirmation email = no cancellation. Always follow up with a second method (phone or email support) if you do not receive a confirmation within 24 hours.

Cancelling on the wrong date or at the wrong billing cycle

You cancelled on the 15th of the month, expecting service to end immediately. But your billing cycle runs from the 20th to the 20th, so Aura charged you again on the 20th for the full month. Some subscriptions end on the date you cancel; others end at the next billing cycle. Stopee recommends asking Aura explicitly: "When will my service actually stop-today or on my next billing date?" before you confirm cancellation.

Accepting a discount offer in a moment of weakness

Aura's system offers you a 50% discount to keep you as a customer. You accept it, thinking you can cancel again later. Now you are locked in for another year and your money-back window has reset. If you are certain you want to cancel, refuse the discount and proceed.

Not checking for refund eligibility before cancelling

You cancel after 31 days, thinking you are still in the money-back window, only to discover the window was 30 days. You lose your refund opportunity. Stopee advises you to confirm your money-back guarantee window in writing before you cancel. Ask Aura in an email: "What is the refund window for my plan, and am I currently eligible for a refund?" Get the answer in writing, then proceed.

Forgetting to save your confirmation

Aura sends you a cancellation confirmation email. You read it once and delete it. Three months later, a charge appears and you cannot find the confirmation to prove you cancelled. Save all emails related to your cancellation-in a folder, in a note app, or as a PDF. Stopee recommends screenshotting your confirmation number as well.

What to do after your aura cancellation is final

The cancellation is submitted and confirmed, but your work is not quite finished. Here are the steps that matter in the weeks and months ahead.

Monitor your billing statements

Set a calendar reminder to check your credit card or bank statement on your next billing date and 30 days after that. If you see an Aura charge after cancellation, contact your payment processor immediately and request a chargeback or dispute. Do not wait; most payment processors require disputes within 60-120 days of the charge.

Cancel related passwords and access

If Aura stored sensitive information (passwords, photos, documents in a vault), log in one final time before your access ends and download or delete any files you want to keep. Once your service ends, you may lose access to stored data. Additionally, if you used the same password for Aura as for other services, change that password elsewhere now. This is especially important if your Aura account was compromised or if you suspect the cancellation was delayed.

Replace aura services if needed

Aura bundled multiple services: credit monitoring, VPN, password manager, antivirus. If you cancelled because you found a better option or a cheaper alternative, now is the time to set up those replacements so you do not have a gap in coverage. Stopee recommends not cancelling your old service until you have activated the new one.

Report billing issues if charges continue

If an unauthorized charge appears more than 30 days after your confirmed cancellation, contact your state's Attorney General and file a complaint with the Consumer Financial Protection Bureau (CFPB) at consumerfinance.gov. This creates an official record and often triggers an investigation.

Checklist for cancelling aura safely

Use this checklist to ensure you complete every step and avoid the traps.

Why customers choose to keep or cancel aura

Understanding the genuine trade-offs helps you feel confident in your decision to cancel-or reconsider if cancellation is the right move.

Reasons to keep aura

If you live in a state with strict data-privacy laws (California, Virginia, Colorado) or work in a field where identity theft is a real occupational risk (healthcare, government, finance), Aura's all-in-one approach and dedicated remediation team can be genuinely valuable. The $1 million identity theft insurance is also rare and may exceed what you get from your credit card company or bank. If you have never monitored your credit before, the three-bureau monitoring alone may be worth the cost to establish a baseline and catch early fraud signals.

Reasons to cancel aura

Your bank or credit card likely already offers free credit monitoring and fraud alerts. Most major VPN and password-manager subscriptions cost less than Aura's bundle. If you use a family plan from a different provider (like Apple Family, Google One, or Microsoft 365), you may already have VPN and password management included. Parental controls on modern smartphones are often sufficient for most families. If cost is the issue and you are already monitoring your credit elsewhere, cancellation makes financial sense. If you simply prefer single-purpose tools you can customize rather than an all-in-one suite, cancellation aligns with your preference.

Contact information for cancellation and complaints

If you need to cancel by mail or file a formal legal notice, use this address:

Intersections Inc. dba Aura
Chief Legal Officer
2553 Dulles View Drive, Suite 400
Herndon, VA 20171

For customer support phone numbers and online cancellation, visit aura.com and check the "Contact us" or "Help" section.

If Aura refuses to cancel or process a refund, escalate to:

• Federal Trade Commission: reportfraud.ftc.gov or 1-877-438-4338
• Consumer Financial Protection Bureau: consumerfinance.gov or 1-855-411-2372
• Your state Attorney General: naag.org (find your state's office)
• Your payment processor (credit card or bank): File a dispute or chargeback request directly through your bank's website or app

Your path forward

Cancelling Aura does not have to be a frustrating or time-consuming ordeal if you follow the steps in this guide and know your rights. Start with the online cancellation method, confirm you have received a written confirmation, check your billing statement one week later, and escalate to the FTC or your state Attorney General if charges continue. Stopee has helped thousands of consumers cancel unwanted subscriptions cleanly and recover refunds they were rightfully owed. Whether you are cancelling because you found a better service, your budget changed, or you simply realized you do not need identity protection right now, you deserve a straightforward exit-and this guide gives you the tools to secure it. Act today, protect your records, and claim your financial freedom.