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Cancel Aura: Step-by-Step Guide
How to cancel aura in nigeria and keep your peace of mind
Understanding aura and why you might want to cancel
Aura is a subscription-based mental health and wellbeing app designed to help you manage stress, improve mood and build lasting wellness habits through guided meditations, programs and digital tools. Available on iOS, Android and the web, Aura operates on automatic renewal-your subscription charges you repeatedly until you actively cancel it.
The reality is straightforward: if Aura no longer fits your routine or budget, you deserve a simple path to cancel without friction. At Stopee, we've helped thousands of Nigerians navigate subscription cancellations, and we know that mental health apps should never trap you behind complicated exit processes.
This guide walks you through every cancellation method available to you in Nigeria, explains your legal rights under Nigerian consumer protection law, and shows you how to recover refunds where applicable.
How aura charges you in nigeria
Aura may charge your payment method through three different channels: the Apple App Store (if you use an iPhone), the Google Play Store (if you use Android), or directly via the Aura website. Each channel has its own cancellation and refund process, and choosing the wrong method could delay your cancellation by weeks.
Understanding where you purchased your subscription is your first step toward a clean, fast cancellation.
Your legal protection as a nigerian consumer
Under Nigeria's Federal Competition and Consumer Protection Act (FCCPA) 2018, you have the right to cancel digital services within 14 days of purchase if the content has not been substantially consumed. This means if you subscribed to Aura and barely used it, you can demand a full refund-and the company must comply or face regulatory action.
Your consumer rights under nigerian law
Nigerian law exists to protect you from unfair subscription practices and hidden billing traps.
The 14-day cooling-off period
The Federal Competition and Consumer Protection Act grants you a statutory right to cancel any digital subscription within 14 days of purchase and receive a full refund, provided you have not substantially consumed the digital content. "Substantially consumed" means you haven't used the app extensively; limited testing is permitted.
This right is automatic-you do not need Aura's permission to exercise it. You simply notify them in writing (email counts) within the 14-day window, and they must reimburse you within 14 days of your request.
Refund enforcement and escalation
If Aura refuses your refund after 14 days and you believe you qualify under the FCCPA, you can escalate to the Federal Competition and Consumer Protection Commission (FCCPC), Nigeria's consumer protection authority. The FCCPC investigates unfair billing practices and can compel refunds, levy fines, and suspend Aura's operations in Nigeria if they violate consumer law.
Keep all cancellation emails, payment receipts and correspondence-these are your evidence if you need regulatory backup.
Billing protections for automatic renewals
Under the FCCPA, companies offering automatic renewal subscriptions must obtain your explicit consent before charging you and must provide a clear, easy cancellation mechanism. If Aura made cancellation deliberately difficult or hid the renewal terms, this is a breach of Nigerian consumer law and grounds for escalation to the FCCPC.
How to cancel aura on each platform
Your cancellation method depends entirely on where you purchased your Aura subscription-each platform has different steps and different support contacts.
Cancel your aura subscription via apple app store
If you subscribed through your iPhone or iPad, follow these steps to stop automatic renewal immediately.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen, then select Subscriptions.
- Find Aura in the list of active subscriptions.
- Tap on Aura, then tap Cancel Subscription.
- Confirm the cancellation by tapping Cancel Subscription again when prompted.
- Your subscription will remain active until the end of your current billing period, then will not renew.
Warning: Apple does not process refunds for App Store subscriptions directly. If you want a refund (especially within the 14-day statutory window), you must contact Apple Support separately through your App Store account and request a refund. Reference your transaction ID and explain that you have not substantially used the app.
Pro tip: Take a screenshot of your cancellation confirmation to prove you cancelled on time. Apple support requests can take 48 hours to process, so document everything.
Cancel your aura subscription via google play store
If you subscribed on Android, use the Google Play Store app to cancel and stop future charges.
- Open the Google Play Store app on your Android phone or tablet.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions, then Subscriptions.
- Find and tap on Aura.
- Tap Cancel subscription.
- Follow the on-screen prompts to confirm; your subscription will end at the next billing date.
For refund requests on Google Play purchases, email Aura directly at hello@aurahealth.io and include your Play Store Order Number and Transaction ID (found in your Google Play purchase history). Aura will review your refund request based on consumption and your cancellation timing.
Pro tip: Keep your Transaction ID handy before you email support-it speeds verification and reduces back-and-forth delays.
Cancel your aura subscription via the aura website
If you subscribed directly through aurahealth.io using a debit card, bank transfer or other payment method, cancel through email.
- Locate your original order receipt or invoice from Aura (check your email inbox and spam folder).
- Email hello@aurahealth.io from the email address you used to create your Aura account.
- In your email, state: "I want to cancel my Aura subscription effective immediately" and whether you are requesting a refund.
- Attach a copy of your order receipt or invoice to speed verification.
- Send and wait for a confirmation email; Aura typically responds within 48 hours.
Web purchases are often handled separately from app store purchases, so this method bypasses Apple or Google entirely. Your cancellation takes effect on your next scheduled billing date, and refunds (if approved) return to your original payment method within 14 days.
Timeline and what to expect
After you initiate cancellation through any channel, your subscription remains active and you keep access until the end of your current billing cycle. No charges occur after cancellation is confirmed, even if you continue using the app until your paid period expires.
Most importantly: Email support or initiate app-based cancellation at least 48 hours before your next billing date to avoid surprise charges. Stopee recommends setting a phone reminder 3 days before renewal to give yourself a buffer.
What happens after you cancel aura
Cancellation brings relief, but it's important to understand what changes and what stays the same once you've hit submit.
Your access during the final billing period
When you cancel Aura, your account does not disappear immediately. You retain full access to all premium features and meditations you paid for until your current billing period ends. This means if you cancel mid-cycle, you still get the remainder of that month's value-Aura does not revoke access early as a punishment for leaving.
Use this final period to download any meditation recordings or wellness data you want to keep for your personal records.
Data and account deletion
Cancellation does not automatically delete your personal data. Your account, usage history, and profile information may remain on Aura's servers unless you request deletion. If you want your data removed entirely, email hello@aurahealth.io and specifically request account deletion and data removal under FCCPA privacy protections. Request written confirmation once the deletion is complete.
Data deletion can take 30 days; companies must comply with these requests or face fines from the FCCPC.
Stopping automatic renewal
Cancellation stops future automatic charges. The current payment you made is not reversed by cancelling alone-you keep access through the paid period. If you want the current or past charges refunded, you must submit a separate refund request (see the refund section below).
Getting your refund after cancellation
Not every cancellation qualifies for a refund, but you have clear legal grounds if you act quickly and meet the right conditions.
When you qualify for a refund
You qualify for a full refund under Nigerian law if you cancel within 14 days of your purchase and you have not substantially consumed the Aura subscription. "Substantially consumed" means you haven't used the app regularly or downloaded significant content. Testing the app briefly is acceptable; using it daily for two weeks is not.
You also qualify for a refund if Aura violated the FCCPA by not obtaining clear consent before charging you, by hiding renewal terms, or by making cancellation unreasonably difficult.
How to request a refund
- Determine your purchase channel: App Store, Google Play Store, or Aura website.
- If you bought via App Store, contact Apple Support directly through your account settings and request a refund (Apple handles these, not Aura).
- If you bought via Google Play, email hello@aurahealth.io with your Transaction ID and request a refund within 14 days of purchase.
- If you bought via the Aura website, email hello@aurahealth.io with your order receipt, state that you are exercising your 14-day refund right, and request a full refund.
- Aura will review your request and process valid refunds within 14 days back to your original payment method.
Warning: Aura may refuse refunds if they claim you have "substantially consumed" the content. If this happens and you believe you qualify under the FCCPA, escalate to the Federal Competition and Consumer Protection Commission (FCCPC). Keep all evidence: cancellation emails, screenshots of minimal app usage, and proof of your timely refund request.
Pro tip: Request your refund by email rather than phone. Email creates a paper trail that protects you if Aura later claims you never asked.
Processing times and payment methods
Web refunds return to your original debit card, bank account, or payment method within 14 days. If you paid with a bank transfer, expect 3 to 5 additional business days for the funds to clear in Nigeria. App Store and Google Play refunds are credited back to your app store account and may take 5 to 7 business days to appear as usable credit or cash.
Pricing and subscription plans in nigeria
Understanding Aura's pricing structure helps you calculate whether cancelling immediately or waiting is the better financial choice.
| Plan | Billing cycle | Cost (NGN) | Cancellation deadline | Refund eligible? | Notes |
|---|---|---|---|---|---|
| Monthly subscription | Every 30 days | Varies (typically $7-10 USD equivalent) | 48 hours before renewal | Yes, within 14 days if unconsumed | Most flexible option |
| Annual subscription | Every 365 days | Varies (typically $40-50 USD equivalent) | 48 hours before renewal | Yes, within 14 days if unconsumed | Higher upfront cost; longer commitment |
| Free trial | N/A-auto-converts to paid | Charges after trial ends | Before trial ends | Yes, immediately after trial conversion | Set calendar reminder; cancellation before charge avoids billing |
| Trial to monthly | 30 days after trial | Same as monthly plan | 48 hours before first charge | Yes, within 14 days of first charge | Tricky: trial is unconsumed; first paid month may qualify |
Most Nigerians on Aura use the monthly plan because it offers flexibility and avoids long-term lock-in. If you've used Aura for more than 14 days, you are past the statutory refund window unless you can prove a violation of the FCCPA.
Common mistakes that delay your cancellation
Cancellation feels simple until you make one small mistake-then you end up charged again, waiting weeks for support replies, or arguing about refunds you qualify for. Here are the traps Stopee sees Nigerians fall into.
Cancelling on the wrong platform
The biggest mistake is cancelling your app store subscription but not your web subscription, or vice versa. If you purchased through Google Play Store, cancelling through the Aura website does nothing-your Play Store subscription keeps charging you.
Always verify where you made the purchase by checking your payment history (Google Play, Apple, or your bank statement). Cancel only through that same channel.
Missing the 48-hour deadline before renewal
Aura's systems need at least 48 hours to process cancellations before the next billing date. If you cancel just 12 hours before renewal, you will likely be charged again. This charge is technically refundable if you act immediately, but it creates unnecessary friction.
Set a phone reminder for 72 hours before your renewal date-this gives you a safe window to cancel without rushing.
Not requesting a refund separately from cancellation
Cancelling your subscription does not automatically trigger a refund. You must ask for the refund explicitly, ideally in writing (email). Many users assume that because they cancelled, the money comes back-then three months later, they realize Aura kept the charge.
Always include the phrase "I request a full refund under the Federal Competition and Consumer Protection Act" in your cancellation email to make your intent crystal clear.
Throwing away your receipt or losing your transaction ID
Aura support asks for your Transaction ID or order receipt to verify your purchase before processing cancellations or refunds. If you delete the confirmation email, you waste time hunting for this information or contacting your bank for transaction details.
Screenshot every app store confirmation and email receipt the moment you subscribe. Store these in a folder labeled "Subscriptions" so you find them instantly if you need to cancel.
Not escalating to the FCCPC when aura refuses
Some users email Aura for a refund, get rejected, and then give up. In reality, if you qualify under the 14-day rule and Aura refuses, the Federal Competition and Consumer Protection Commission will side with you. Aura knows this, which is why persistence-backed by regulatory awareness-often succeeds where a first polite email does not.
Reply to Aura's refusal by referencing Section 113 of the FCCPA (cooling-off period) and threaten escalation to the FCCPC if they do not comply. Many companies reverse their decision when they see regulatory knowledge.
Cancellation checklist for aura
Use this step-by-step checklist to ensure you cancel cleanly and leave no loose ends.
- Find your purchase receipt or Transaction ID and store it safely.
- Confirm where you subscribed: App Store, Google Play Store, or Aura website.
- Note your current billing date and set a phone reminder for 72 hours before it.
- Follow the correct cancellation steps for your platform (app store or email).
- If eligible (within 14 days and unconsumed), request a refund in writing by email.
- Screenshot your cancellation confirmation and refund request email.
- Wait 48 hours to confirm no new charge appears on your payment method.
- If a charge still appears, contact your bank or app store to dispute it immediately.
- Request account deletion if you want your data removed (email hello@aurahealth.io).
- Save all correspondence for 90 days in case you need to escalate to the FCCPC.
How stopee helps you cancel with confidence
At Stopee, we believe every Nigerian deserves the right to cancel any subscription without friction, confusion, or financial loss. We have helped thousands of consumers navigate app cancellations, recover refunds, and escalate to regulators when companies break the rules.
Our step-by-step guides, regulatory knowledge, and cancellation tools mean you never cancel alone. Stopee empowers you with the exact process, legal precedent, and contact details you need to win. Whether you cancel Aura today or any other subscription tomorrow, Stopee is your trusted resource for clean exits and refund recovery.
Visit Stopee to explore cancellation guides for thousands of services, compare subscription costs across platforms, and find out which companies make exit easiest. Stopee has helped thousands of consumers cancel with confidence-and we can help you too.
Contact and escalation information
Aura support contacts
For cancellation requests, refund inquiries, and account deletion, contact Aura at hello@aurahealth.io. Always email from the address associated with your account and include your Transaction ID or order receipt.
Response times are typically 24 to 48 hours. If Aura does not respond within 5 business days, escalate to the FCCPC using the contact details below.
Aura assurance limited headquarters (Nigeria)
While Aura itself is a digital service, Aura Assurance Limited operates the subscription service. Legal correspondence can be directed to their official Nigerian address for formal complaints or regulatory escalation.
Stopee recommends keeping this address on file for any certified letters regarding billing disputes or formal refund demands.
Federal competition and consumer protection commission (FCCPC)
If Aura refuses your refund or ignores your cancellation request, file a complaint with the FCCPC. The FCCPC investigates unfair billing practices, hidden fees, and violations of the Federal Competition and Consumer Protection Act.
Visit the FCCPC website or contact them at consumer@fccpc.gov.ng to file a formal complaint. Include copies of all correspondence with Aura and your evidence that you qualify for a refund under Section 113 (14-day cooling-off period) or other relevant FCCPA provisions.
Stopee has supported consumers through FCCPC escalations and knows the process inside out. If you need guidance on formal complaints, Stopee's cancellation experts can walk you through the evidence-gathering and filing process to maximize your chances of regulatory success.