Manage Balance

How to cancel balance and reclaim control of your digital finances

Understanding balance and why you might want to cancel

Balance (operating as PARADISO VENTURES INC.) is a personal finance and digital asset management platform that lets you track spending, manage cryptocurrency holdings, and access premium financial tools through subscription plans. The company is registered in Alberta and holds certifications including SOC 2 Type II compliance and registration as a Money Services Business (MSB) with both FINTRAC and FinCEN.

You might be considering cancellation for several reasons: the subscription no longer fits your budget, you found a better alternative, or you simply want to pause premium features for now. Whatever your reason, Stopee is here to walk you through the exact steps to cancel on your terms, without hidden fees or confusion.

What balance offers and what it costs

Balance provides tiered access to personal finance management, with pricing that ranges from affordable monthly options to lifetime access plans. Below is the complete pricing breakdown so you know exactly what you are paying for.

Common reasons to cancel balance

You might want to cancel if you're not using the premium features regularly, if the cost no longer fits your monthly budget, or if you prefer to manage your finances through another app. Some users find that the free tier covers their needs, while others decide the cryptocurrency management features aren't essential right now. Whatever your situation, Stopee recognizes that subscription management should be straightforward.

Your consumer rights when cancelling balance in canada

Canadian consumer protection laws give you specific rights when cancelling digital subscriptions, especially ones with auto-renewal features.

What the law says about cancelling subscriptions

Under the Competition Act and provincial consumer protection legislation (such as Ontario's Consumer Protection Act), companies offering auto-renewing subscriptions must:

• Make cancellation as easy as the original sign-up process
• Provide clear confirmation when you cancel
• Stop billing immediately once cancellation is confirmed
• Honour a cooling-off period if one applies to your purchase

Balance's own policy states discretionary refunds within 30 days of purchase depending on your purchase method. However, your provincial consumer affairs office may recognize additional rights. If Balance refuses to cancel or refund you after a legitimate request, contact your provincial consumer protection authority (for example, Consumer Protection Ontario if you live in Ontario).

Escalation if balance doesn't honour your cancellation

If you cancel correctly but your subscription continues to renew, document everything: screenshots of your cancellation confirmation, bank statements showing ongoing charges, and dated emails to Balance support. Then contact your provincial consumer affairs office or your local financial regulator. Stopee recommends keeping records for at least 90 days after you think you've cancelled, since billing sometimes lags.

How to cancel balance step-by-step

Cancellation works differently depending on whether you purchased through the App Store, Google Play, your web account, or a direct Stripe payment-so find your method below and follow the exact steps.

Cancel balance on iPhone (Apple app store)

Apple controls all iOS subscriptions, so you must cancel directly through your Apple settings, not through the Balance app itself. Here's how:

1. Open Settings on your iPhone or iPad
   • Tap your Apple ID profile picture at the top right
   • Select Subscriptions
2. Find Balance in your active subscriptions list
   • If you don't see a Cancel button, the subscription is already inactive
3. Tap Balance and select Cancel Subscription
   • Apple will ask you to confirm
   • You may see options to get a discount to keep the subscription-ignore these if you want to cancel
4. Confirm your cancellation
   • Apple will show you an expiration date or cancellation notice

Pro tip: Cancel at least 24 hours before your renewal date so Apple processes the cancellation before you're charged again. You will keep access to Balance Premium features until your paid period ends; you are just turning off auto-renewal.

Warning: Deleting the Balance app does not cancel your subscription-you must use your Apple ID settings to cancel or you will keep getting charged.

Cancel balance on android (Google play)

Google Play subscriptions are managed through your Google account, not the Balance app itself. Follow these steps:

1. Open the Google Play app on your Android device
   • Tap your profile icon in the top right corner
2. Go to Payments & Subscriptions
   • Select Subscriptions from the menu
3. Select Balance from your active subscriptions
   • If there is no cancel option visible, your subscription is already cancelled
4. Tap Cancel subscription
   • Google will ask you to confirm and may offer you a discount to stay-decline if you are sure you want to cancel
5. Confirm the cancellation
   • You will see a confirmation message with your last billing date

Pro tip: Disable auto-renew at least 24 hours before your renewal date. You keep full access until the end of your paid period, so cancelling early does not lose you features you already paid for.

Cancel balance on the web or via stripe billing

If you bought your Balance subscription directly through the web app or through Stripe, cancel this way:

1. Sign into your Balance account on the web
   • Go to your Profile or Account Settings
2. Find your subscription settings
   • Look for Account Status, Billing, or Subscriptions
   • You may see a button that says Cancel subscription or Manage Subscription
3. Click Cancel subscription or Cancel plan
   • Balance may ask you why you are cancelling-this is optional to answer
   • Confirm your cancellation request
4. Look for a confirmation message or email
   • Balance should send you a confirmation email within a few minutes
   • Your subscription will end on the date shown in your account

Warning: If you see no cancel option on your subscription page, you may have purchased through Apple or Google instead of directly via Stripe. In that case, go back to the App Store or Google Play section above.

Pro tip: Complete web cancellations at least 24 hours before your renewal date so Balance has time to process the request and prevent another charge.

Deleting your balance account is separate from cancelling your subscription

This is critical: deleting your account does not automatically cancel your subscription. You must cancel your subscription first using one of the methods above, and only then can you delete your account if you wish. Account deletion is a different process and does not stop billing on its own.

What happens immediately after you cancel

We know waiting for confirmation can feel uncertain-here's exactly what to expect once you hit that cancel button.

Access and timing after cancellation

When you successfully cancel your Balance subscription, auto-renewal turns off immediately. You will keep access to all premium features for the rest of the billing period you already paid for (until the expiration date). Once that date passes, your account will revert to free-tier features only, but your account data and transaction history remain in place.

You will see one of these confirmations in your account settings:

• A confirmation message saying cancellation was successful
• An expiration date showing when premium access ends
• A status change from Active to Cancelled or Inactive

Pro tip: Take a screenshot of your cancellation confirmation right away. You may need it if a charge appears later or if you need to dispute a billing issue with your bank or Stopee can help you document the evidence of your cancellation request.

What stays and what goes

Your Balance account itself remains active unless you deliberately delete it. Your transaction history, saved data, and connected financial accounts stay on file so you can return later if you choose. Free-tier features continue to work-you just lose access to premium tools and advanced analytics.

Your personal data and account information are not automatically removed when you cancel. If you want to delete your account entirely and remove your data, you must request account deletion separately through your Profile settings or by contacting Balance support.

Refunds and getting your money back

Refund eligibility depends on when you purchased and through which platform-this matters a lot, so read your situation carefully.

Balance's refund policy

Balance states it offers discretionary refunds within 30 days of purchase. The key word is "discretionary"-they decide whether to refund you based on your circumstances. Here's how refunds work by platform:

Refunds for iOS (Apple app store) purchases

Apple controls all refunds for App Store subscriptions-Balance cannot issue them directly. To request an iOS refund:

1. Go to reportaproblem.apple.com
2. Sign in with your Apple ID
3. Find the Balance charge in your purchase history
4. Click the problem icon and select your reason (e.g., "I want a refund")
5. Submit your request
6. Apple will email you within 48 hours with a decision

Apple's standard is that refunds are granted if you ask within 14 days of the charge, but they sometimes refund outside that window if you have a valid reason.

Refunds for android (Google play) purchases

Google Play also controls refunds for Android subscriptions. To request a refund:

1. Open Google Play on your device or visit play.google.com
2. Go to your account and find your order history
3. Select the Balance charge you want refunded
4. Tap Request Refund or Report a problem
5. Explain your reason
6. Google will process your request within 48 hours

Google's standard is a 48-hour window for full refunds on subscriptions, but you can request beyond that if you have a strong reason.

Refunds for web and stripe purchases

If you bought directly through Balance's web app using Stripe, Balance can submit a refund request on your behalf. To request a refund:

1. Email Balance support with your account email address and the date of purchase
2. Explain your reason for the refund request
3. Balance will submit your refund request to Stripe within 5 business days
4. Stripe's standard is a 30-day refund window from purchase date
5. You will receive an email when the refund is processed (typically 5-10 business days after approval)

Pro tip: Request refunds as soon as possible-the faster you ask, the more likely you are to get approval, especially if you are within 14 days of purchase.

Your rights if balance refuses your refund

If Balance or the platform (Apple, Google, Stripe) denies your refund request but you believe you have a valid reason, your provincial consumer protection law may help. In Canada, a 14-day cooling-off period applies to many distance contracts, though Balance's documentation does not explicitly reference this right. If you believe you qualify for a refund under provincial law and the company refuses, contact your provincial consumer affairs office. Stopee recommends documenting everything-your cancellation date, refund request emails, and any responses from Balance or the platform.

Common mistakes that prevent successful cancellation

Cancellation should be simple, but small mistakes can leave you stuck with unwanted charges-and we want to help you avoid them.

Mistake 1: deleting the app instead of cancelling through settings

The number one error is uninstalling Balance or logging out, then assuming the subscription is gone. It isn't. The app and the subscription are separate-deleting the app is like throwing away a credit card but leaving the account open. Always cancel through your App Store, Google Play, or web account before you delete the app.

Mistake 2: cancelling on the wrong platform

If you bought on iPhone but try to cancel on the web, or vice versa, your cancellation will fail. Your subscription is tied to where you purchased it. Check your original confirmation email to see which method you used, then cancel on that exact same platform.

Mistake 3: not waiting long enough before your renewal date

Platforms need time to process cancellations. If you cancel on the day your subscription renews, the charge may still go through. Stopee recommends cancelling at least 24 to 48 hours before your renewal date to ensure your cancellation is processed in time.

Mistake 4: assuming account deletion cancels your subscription

Deleting your account does not automatically cancel your subscription or stop charges. You must cancel the subscription first, wait for confirmation, and only then delete your account if you want.

Mistake 5: not keeping proof of cancellation

If a charge appears after you cancel, you need evidence that you cancelled. Take a screenshot of your cancellation confirmation and save any confirmation emails. Without proof, it becomes harder to dispute the charge with your bank or get help from Stopee and consumer protection agencies.

Checklist to ensure your balance cancellation is complete

Use this checklist immediately after you cancel to confirm you have done everything correctly.

• I cancelled through the correct platform (App Store, Google Play, or web app)
• I see a cancellation confirmation message or email from Balance or the platform
• I see an expiration date or "Cancelled" status in my subscription settings
• I cancelled at least 24 hours before my next renewal date
• I took a screenshot of the confirmation and saved any confirmation emails
• I checked my email for a confirmation message from Apple, Google, Stripe, or Balance
• I did not delete my account or app (unless I also intended to)
• I will monitor my bank or payment method for any charges in the next billing cycle

Monitoring your account after cancellation

Cancellation does not always stick on the first try, so staying alert protects your wallet.

Watch for phantom charges

Check your credit card or bank statement for the next 60 days after you cancel. If a charge from Balance appears after your expiration date, this is an error. Contact Balance support immediately with your cancellation confirmation and ask them to reverse the charge. If they refuse, dispute the charge with your credit card company or bank as an unauthorized recurring charge.

Re-verify your subscription status

Log back into your Balance account or check your App Store/Google Play settings one week after you cancel, just to double-check that your subscription still shows as cancelled. Sometimes subscriptions mysteriously re-activate (especially if there is a technical glitch), so it is worth verifying.

Contact balance support if anything looks wrong

If you see any unexpected charges, your subscription reactivates, or you cannot cancel no matter what you try, reach out to Balance's support team. Have your account email and cancellation date ready. Stopee strongly recommends getting everything in writing via email so you have a paper trail.

Final thoughts and next steps

Cancelling Balance should be straightforward once you know which platform you used to subscribe and you follow the exact steps we have outlined. Whether you are pausing premium features temporarily, switching to another app, or just cutting costs, your cancellation request deserves to be honoured without friction or hidden charges.

Remember: cancellation is your right. If Balance makes the process difficult, refuses to honour your cancellation, or continues to charge you after you cancel, do not hesitate to escalate to your provincial consumer protection authority or dispute the charge with your bank.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by providing clear, step-by-step guidance and standing up for consumer rights. If you get stuck or need advice about your specific cancellation situation, Stopee is here to help you take back control. Your financial peace of mind matters, and you deserve a cancellation process that respects your decision.