Manage Everlance

How to cancel everlance and protect your deduction records

What everlance is and why you might want to cancel

Everlance is a mileage and expense-tracking app built for independent contractors, small-business owners and self-employed professionals who need CRA-compliant trip records and deduction documentation. The app automatically detects your trips using your mobile device, then classifies them and generates reports you can use for tax filing or audit defence. Higher-tier plans add expense tracking, tax filing assistance and up to $1 million in audit protection coverage.

If you've decided Everlance isn't the right fit for your business, or you've found a cheaper alternative, cancelling is straightforward-but you need to follow the right steps to avoid being charged after your subscription ends. At Stopee, we help you navigate cancellation with clarity and confidence, ensuring you know exactly what to expect when you walk away from a service you no longer need.

When should you cancel everlance

You should cancel Everlance if you're switching to a competitor, no longer track mileage expenses, prefer manual expense tracking, or feel the subscription cost no longer justifies the value. Common reasons include discovering cheaper alternatives, changing your business model, or simply wanting to reduce monthly expenses during slower business periods.

Before you cancel, Stopee recommends you export all your trip data, mileage reports and receipt records. Once your subscription expires, you may lose access to historical data depending on Everlance's retention policies-so save everything you might need for taxes or an audit.

Why you should act now

Subscription services count your cancellation from the date you submit it, not the date you request it. If you wait until the day before your renewal, you could be charged for another billing cycle. Everlance requires you to cancel at least 7 days before renewal if you purchase directly through their web dashboard, so timing matters. The sooner you start the cancellation process, the sooner you protect your wallet.

Your consumer rights in canada

Canada's Consumer Protection Act grants you specific rights when cancelling digital subscriptions and services. Under federal and provincial consumer protection laws, you have the right to cancel a subscription, and most provinces allow a 14-day "cooling-off period" from the date of purchase during which you can request a full refund with no questions asked.

Everlance does not explicitly advertise a 14-day automatic refund policy, which means if you cancel outside the cooling-off window, your refund eligibility depends on Everlance's internal policy or the platform you purchased through (Apple, Google, or Everlance's web dashboard). If Everlance refuses a refund you believe you're entitled to under consumer law, you can escalate to your provincial consumer protection authority. Stopee encourages you to document everything-purchase date, cancellation request date, emails and screenshots-before you escalate.

Consumer protection leverage in your province

Your province's consumer protection office is your backstop if Everlance refuses to honour your rights. In Ontario, contact the Ministry of Government and Consumer Services. In British Columbia, reach the Office of the Consumer Advocate. In Alberta, contact Service Alberta. Each province has its own regulator, and they take subscription disputes seriously. If you're within 14 days of purchase and want a refund, tell Everlance you're invoking your provincial cooling-off right. If they still refuse, file a complaint with your provincial regulator-many resolve disputes quickly because companies don't want regulatory attention.

How to cancel everlance on each platform

Your cancellation method depends on where you bought your subscription: Apple's App Store, Google Play, or directly from Everlance's website. Each platform has its own cancellation flow, and Stopee breaks down every method so you don't get lost.

Cancel your everlance subscription on apple's app store

If you subscribed through your iPhone or iPad, you must cancel through Apple's subscription settings, not through the Everlance app itself. Apple controls all App Store subscriptions, so Everlance cannot cancel your plan for you.

1. Open the Settings app on your iPhone, iPad or iPod Touch.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find and tap Everlance in your active subscriptions list.
5. Tap Cancel Subscription.
6. Follow the prompts and confirm your cancellation.

Pro tip: Apple will ask you why you're cancelling and may offer you a discount to stay. You can ignore this and proceed with cancellation. Your access continues until the end of your current billing period, even after you cancel.

Warning: If you delete the Everlance app from your device without cancelling the subscription first, you will still be charged. Deleting the app does not cancel your plan.

Cancel your everlance subscription on google play

Google Play subscriptions must be cancelled through Google's subscription management portal, just like Apple. The Everlance app itself cannot process your cancellation.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Find Everlance and tap it.
6. Select Cancel subscription and confirm.

Pro tip: You can also cancel through the Google Play website by visiting play.google.com, signing into your account, navigating to Manage subscriptions and following the same steps. The result is identical.

Warning: Google's refund rules are strict. You have 48 hours from purchase to request a refund; after that, you're locked into the billing cycle. If you want your money back, email Google Play support immediately after cancelling.

Cancel your everlance subscription on the web dashboard

If you subscribed directly through Everlance's website (not through Apple or Google), you cancel through your account settings on their web dashboard. This is the most straightforward method and gives you the most control.

1. Visit the Everlance website and log into your account with your email and password.
2. Navigate to Settings or Account Settings.
3. Select Manage Subscription or Subscription Management.
4. Locate the button that says Set to Cancel or Cancel Subscription.
5. Click it and confirm your cancellation.
6. You will receive an email confirmation of your cancellation request.

Important: Everlance requires you to submit your cancellation at least 7 days before your renewal date. Your subscription remains active until the end of your current billing cycle, so mark your calendar to avoid being surprised by a renewal charge.

Pro tip: After you cancel, email support@everlance.com with a copy of your confirmation email and ask them to confirm the cancellation in writing. This creates a paper trail if you have a dispute later.

Cancel via formal written notice (registered mail)

If you want to cancel by formal registered mail or need to escalate a dispute, Stopee recommends you send a letter (raccomandata A/R, or registered mail with return receipt) to Everlance's official address. This method creates an unquestionable record of your cancellation request and is useful if Everlance claims they never received your cancellation.

1. Write a brief cancellation letter that includes your full name, account email address, current subscription plan and your explicit request to cancel, effective immediately or at the end of the current billing period.
2. Address the envelope to: Everlance, Inc., Attn: Complaints or Claims (see contact details in the final section).
3. Send via registered mail with return receipt requested (raccomandata A/R) or equivalent tracked service.
4. Keep a photocopy of the letter and the return receipt as proof of delivery.
5. Follow up with support@everlance.com by email, including your registered mail tracking number and the date you sent it.

Pro tip: Formal registered mail is overkill for most cancellations, but use it if you're escalating a dispute, requesting a refund, or want bulletproof documentation for your records.

Everlance pricing and plans

Understanding what you're paying for helps you decide whether cancellation is the right choice. Here's what Everlance costs in Canada.

Prices shown are approximate Canadian conversions from US pricing and may vary depending on your payment platform's exchange rate. If you purchase through Apple or Google, you may see slightly different amounts due to platform fees and currency conversion applied at purchase time.

What happens after you cancel

Cancellation doesn't delete your account immediately or cut off your access the moment you submit your request. Understanding the timeline helps you plan your exit and ensure you have copies of everything you need.

Access and data after cancellation

When you cancel Everlance, your subscription stops renewing, but you typically retain access to your account until the end of your current billing period. This means if you're billed on the 15th of each month and you cancel on the 20th, you keep full access until the 14th of next month.

After your billing cycle ends, Everlance may restrict your access to premium features or limit your ability to generate new reports. Everlance's public documentation does not detail exactly when or how your account access changes post-cancellation, which is why Stopee urges you to export everything before the subscription expires.

Export your data before cancellation

Do this before your subscription ends: export all your mileage trips, expense records, tax reports and any receipts or documentation you've uploaded to Everlance. Once you lose access, you cannot retrieve this data. Most apps allow you to download reports as PDF or CSV files through the app's settings or dashboard. If Everlance doesn't offer an obvious export option, contact support@everlance.com and ask them how to download your historical data.

Pro tip: Take screenshots of your trip logs and deduction summaries for tax years where you've used Everlance. The CRA may ask to verify your mileage claims, and having a copy of your Everlance reports provides solid documentation.

Account deletion and data retention

Everlance does not publicly specify how long they retain your data after cancellation or whether they offer automatic account deletion. If you want your account deleted entirely, contact support@everlance.com after your subscription expires and ask for account deletion. Keep the email confirmation as proof.

Refunds and billing disputes

Refund eligibility depends on where and when you purchased, and on how much time has passed since your purchase. Stopee walks you through your options on each platform.

Refunds if you purchased directly from everlance

If you subscribed through Everlance's website, contact support@everlance.com within 14 days of your purchase and request a refund, citing your provincial consumer protection law's cooling-off period. State your purchase date, the amount charged, and your account email.

Everlance reviews refund requests on a case-by-case basis and does not guarantee a refund. However, if you're within the 14-day window and didn't use the service meaningfully, they often approve refunds to avoid regulatory complaints. If Everlance denies your refund, escalate to your provincial consumer protection authority.

Refunds if you purchased through apple's app store

Apple, not Everlance, issues refunds for App Store purchases. Request your refund from Apple directly through Apple Support (getsupport.apple.com) or by opening the App Store, tapping your profile icon, selecting Purchase History, finding Everlance, and clicking the three dots to report a problem.

Apple allows refunds within 14 days of purchase and considers your reason. If you've used the app only briefly or feel it didn't deliver on its promises, Apple often approves the refund. If denied, you can escalate to Apple's internal appeals process.

Refunds if you purchased through google play

Google Play enforces a strict 48-hour refund window from the date of purchase. After 48 hours, you cannot request a refund through the standard process. Log into your Google Play account, navigate to Manage subscriptions, find Everlance, and tap Request refund. You have one chance per subscription.

If Google denies your refund or the 48-hour window has passed, contact Google Play support and explain your situation. They rarely override their policy, but if Everlance has a clear service failure or billing error, they may make an exception.

Common cancellation mistakes to avoid

Cancelling a subscription sounds simple, but small errors can trap you in another billing cycle. Here's what Stopee sees go wrong, and how to sidestep each trap.

Mistake 1: cancelling through the everlance app instead of the platform

Many users open the Everlance app and look for a cancel button-but it isn't there. The app directs you to Apple or Google's subscription settings, and if you assume you've cancelled without actually going through those steps, you'll be charged again. Always cancel through your phone's Settings (Apple) or Google Play Store (Google), or through the Everlance web dashboard. Never assume the app itself can cancel your plan.

Mistake 2: missing the 7-day advance notice requirement

If you subscribe directly through Everlance's website, you must cancel at least 7 days before your renewal date, or you'll be charged for another month. If your renewal is on the 20th and you cancel on the 18th, Everlance may still bill you. Check your next billing date in your account settings and work backward 7 days. Mark that date on your calendar and cancel early.

Mistake 3: deleting the app without cancelling the subscription

Uninstalling Everlance from your phone does nothing to stop the charges. The subscription lives on your Apple ID or Google account, not on the app itself. You must cancel the subscription before you delete the app, or you'll keep paying until you manually cancel later.

Mistake 4: ignoring refund deadlines

If you want a refund, you must act fast. Apple and most platforms honour 14-day cooling-off periods, but Google Play's window is only 48 hours. If you purchase on a Monday and wait until Thursday, you've missed Google's refund window. Submit your refund request the day you decide you don't want the service.

Mistake 5: not exporting your data

Waiting until after your subscription expires to ask for your data is too late. Once your access is revoked, you cannot download your trip logs, reports or receipts. Export everything the day you cancel, not the day after. If Everlance won't give you your data, file a complaint with your provincial regulator or your local consumer protection office-they take data access seriously under Canadian privacy law.

After cancellation: your checklist

Cancelling is one step; ensuring you're not charged again is another. Use this checklist to confirm your cancellation and protect yourself.

• Confirm your cancellation by checking your Apple ID, Google Play account or Everlance dashboard settings-your subscription should show as cancelled or inactive.
• Save the cancellation confirmation email you received from Apple, Google or Everlance.
• Export all mileage reports, expense records and tax documents from Everlance before your billing cycle ends.
• Monitor your payment method (credit card or bank account) for any unexpected Everlance charges after your subscription expires.
• If you're charged after cancellation, contact the platform (Apple, Google or Everlance) immediately and dispute the charge.
• Document everything: purchase dates, cancellation request dates, confirmation emails and screenshots.

Contact and escalation details

If you encounter problems cancelling Everlance or need to escalate a refund dispute, use these official contact channels and escalation paths.

Everlance customer support

Email: support@everlance.com

Web dashboard: Log into your Everlance account to access in-app help and support tickets.

Formal written notice (registered mail):

Everlance, Inc.
Attn: Complaints or Claims
(See company website for current mailing address)

Send registered mail with return receipt (raccomandata A/R equivalent in Canada) for formal cancellation or dispute escalation.

Platform support contacts

Apple Support: getsupport.apple.com or contact through the App Store's report-a-problem flow.

Google Play Support: support.google.com/googleplay

Canadian consumer protection authorities

If Everlance refuses to honour your cancellation or refund rights, contact your provincial regulator:

• Ontario: Ministry of Government and Consumer Services (ontario.ca)
• British Columbia: Office of the Consumer Advocate
• Alberta: Service Alberta
• Quebec: Office of the Ombudsman or consumer protection authority
• Federal (all provinces): Competition Bureau (canada.ca/competition)

Final thoughts: take control of your subscriptions

Cancelling Everlance is straightforward once you know which platform you used and what step to follow. The key is acting fast, exporting your data before you lose access, and understanding your rights under Canada's consumer protection laws. Don't let outdated billing practices waste your money or trap you in a service you no longer need.

Stopee has helped thousands of consumers cancel unwanted subscriptions, dispute unfair charges and recover refunds they didn't know they were entitled to. If you're struggling with Everlance or any other digital service, visit Stopee.com to learn your rights, access step-by-step cancellation guides for hundreds of services, and get the clarity and empowerment you deserve. Your wallet-and your peace of mind-are worth it.