Manage Evernote

How to cancel evernote and protect your money in canada

What evernote is and why you might want to cancel

Evernote is a cross-platform note-taking service that syncs your notes, images, voice memos and attachments across your devices. The platform offers a free tier with basic features, plus paid subscriptions (Personal and Professional plans) that unlock more storage, additional devices and advanced organizational tools.

You may decide to cancel Evernote because you've found a better note-taking app, your needs have changed, or you simply want to reduce your monthly subscriptions. Whatever your reason, Stopee is here to walk you through the cancellation process step by step-and help you recover any money you're entitled to.

When cancellation makes sense

You should consider cancelling if you're paying for a tier you no longer use, you've switched to a competitor like OneNote or Notion, or your budget has tightened. The good news: you can cancel at any time, and your account will downgrade to the free plan once your billing cycle ends. Keep your data-it stays with your account.

When you might want to keep your subscription

If you actively use Evernote's advanced search, offline notebooks or business card scanning features, keeping your plan may be worthwhile. However, if those features sit unused, cancellation is the smarter financial move.

Evernote pricing in canada

Understanding what you're currently paying helps you decide whether cancellation makes sense for your budget.

If you're on an annual plan, you're paying significantly more upfront-which is why refund timing matters when you cancel. More on that below.

Your consumer rights when cancelling evernote in canada

Canadian consumer protection law gives you real power when dealing with subscription services-and Stopee wants you to know exactly what those rights are.

Consumer protection act protections

Canada's Competition Act and provincial consumer protection laws require that subscription cancellations be as easy as sign-up. Most provinces also grant you a cooling-off period (typically 14 days) to cancel without penalty if you change your mind after purchase. While Evernote's own refund policy is more restrictive, these legal frameworks support your right to cancel without obstruction.

If Evernote refuses to cancel your account or holds your data hostage, you can escalate to your provincial consumer protection authority-for example, the Office of Fair Trading in Ontario or the Consumer Protection Branch in British Columbia.

Refund rights and time limits

Evernote's published refund policy states that monthly subscribers can request refunds within 20 days of payment, and annual subscribers can request refunds within 60 days of payment. Requests made after those windows are usually denied-so speed matters if you want your money back.

How to cancel evernote (step by step for each platform)

Cancellation differs depending on whether you paid Evernote directly or through an app store, so follow the method that matches your subscription source.

Cancel via evernote web (direct credit card, PayPal or SEPA payment)

This is the fastest path if you signed up on Evernote's website and pay them directly.

1. Log in to your Evernote account at evernote.com with your email and password.
2. Click your profile icon or avatar in the top right corner.
3. Select Account Settings from the dropdown menu.
4. Navigate to the Billing tab on the left sidebar.
5. Under your current plan, click Manage or Cancel plan (the button text varies by plan type).
6. If prompted, select a cancellation reason from the dropdown menu. You can choose "Cost too high," "Switching to another service," or a custom reason.
7. Click Continue to cancel or Confirm cancellation.
8. Evernote will display a confirmation screen. Your subscription remains active until the end of your current billing cycle.
9. After the cycle ends, your account automatically reverts to Evernote Free-paid features turn off, but all your notes stay in your account.

Pro tip: If Evernote offers you a discount to keep your subscription during step 6, decide whether it's worth the cost. Often it's not-if you've decided to cancel, discounts are just delaying the inevitable.

Cancel an apple app store subscription

If you subscribed to Evernote through your iPhone or iPad via the App Store, you cannot cancel through Evernote's website. Apple controls this subscription-so you must cancel through Apple.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen.
3. Tap Subscriptions.
4. Find Evernote in the list.
5. Tap Evernote, then tap Cancel Subscription or Delete.
6. Follow Apple's confirmation prompts. Your subscription will stop renewing at the end of your current billing period.

Warning: Evernote cannot cancel App Store subscriptions for you, no matter how you ask. You must do this through Apple's systems.

Cancel a google play subscription

If you subscribed through Google Play on an Android device, Google controls your subscription, not Evernote. You must cancel via Google Play.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Tap Subscriptions.
4. Select Evernote from your active subscriptions.
5. Tap Cancel subscription.
6. Follow Google's confirmation steps. Your renewal stops at the end of the current billing period.

Pro tip: If you're missing the Subscriptions option in Google Play, you may be on an older app version. Update Google Play first.

Cancel by registered mail (optional alternative)

If you prefer a paper trail or Evernote's online systems aren't working, you can cancel by sending a signed letter via registered post to Evernote's corporate address.

1. Write a simple cancellation letter including your full name, email address tied to your Evernote account, and a clear statement: "I hereby request the immediate cancellation of my Evernote subscription effective today."
2. Sign and date the letter.
3. Make two copies: one to send, one to keep.
4. Send the letter via Canada Post Registered Mail with Return Receipt to Evernote's mailing address (see the Contact and mailing address section below).
5. Keep your receipt and return receipt as proof of delivery.
6. Follow up with Evernote support within 5 business days to confirm they received your cancellation request.

Registered mail gives you legally documented proof that Evernote received your request on a specific date-useful if a refund dispute arises later. Stopee recommends this method if you're pursuing a refund claim.

What happens after you cancel your evernote subscription

Understanding the post-cancellation timeline removes anxiety and helps you plan for a smooth transition.

During your final billing cycle

After you cancel, your Evernote subscription remains active until the end of your current billing period. If you cancelled mid-cycle, you still have full access to paid features until that date arrives. You can continue creating notes, uploading files and syncing across devices without interruption.

When your subscription ends

On the day your billing cycle ends, Evernote automatically downgrades your account to the free tier. Here's what changes:

• Device limit: Free plans support only 2 devices; if you have more, sync stops on extras.
• Upload limit: You drop from 10 GB per month (paid) to 60 MB per month (free).
• Advanced search: Boolean search and saved searches become unavailable.
• Offline notebooks: This paid feature is no longer available.
• Your notes: All existing notes and attachments remain in your account and are fully accessible-they won't delete.

Pro tip: Before your subscription ends, export any notes you need offline using Evernote's export feature. This ensures you have a backup outside Evernote's system.

Data you can keep after downgrading

Your notes, notebooks and attachments stay locked in your free account forever (or until you delete them manually). You can access, search and read them-but you cannot create new notes if you exceed the free plan's storage limit. Stopee recommends exporting critical notes to your computer as a backup.

Refunds: how to request one and improve your chances

Evernote's refund policy is strict but not impossible to navigate-especially if you act quickly and understand the rules.

Direct payment refunds (credit card, PayPal, SEPA)

If you paid Evernote directly, here's the refund window:

• Monthly subscriptions: Refund requests must be submitted within 20 days of the payment date.
• Annual subscriptions: Refund requests must be submitted within 60 days of the payment date.

Requests made after these windows typically receive a no-so if you qualify, move fast.

How to request a refund

1. Visit Evernote's support page at support.evernote.com.
2. Click Contact support or Submit a request.
3. Under issue category, select Accounts and Subscriptions.
4. Choose the reason I'd like to request a refund.
5. In the message box, clearly state:
   • Your full name and email address on the account
   • The subscription plan you're cancelling (e.g., Personal monthly, Professional annual)
   • The exact date you were charged
   • Why you're requesting a refund (e.g., "Charged but unused," "Switching services")
6. Attach a screenshot of your charge from your credit card or bank statement.
7. Submit and wait for a response. Evernote support typically replies within 3-5 business days.

Warning: Do not delay. Evernote rejects refund requests dated after the 20- or 60-day window. If your 60 days are nearly up, submit today.

App store and google play refunds

If you paid through Apple App Store or Google Play, those platforms (not Evernote) handle refunds. Evernote cannot issue your money back.

• Apple: Request refunds through Settings > [Your name] > iTunes and App Stores > Account > Purchase History > Find Evernote > Report a Problem. Apple often grants refunds within 7 days if you bought less than 14 days ago.
• Google Play: Go to play.google.com > Account > Payments and subscriptions > Manage subscriptions > Evernote > Cancel > Request a refund. Google's window is typically 48 hours for app subscriptions.

Stopee recommends contacting Apple or Google support if your first refund request is denied-both platforms have escalation paths for legitimate complaints.

Common mistakes that delay or block your cancellation

Cancellations often fail because of easily avoidable errors-and it's frustrating when a simple mistake costs you weeks and money.

Forgetting to cancel app store subscriptions separately

The #1 mistake: you cancel your Evernote account online, but your Apple or Google Play subscription keeps renewing in the background. Months later, you realize you've been charged repeatedly.

How to avoid it: Check your subscription source before you cancel. Log into your Evernote account and navigate to Billing. If it says "This subscription is managed by Apple" or "Managed by Google," you must cancel through that platform's app, not Evernote's website. Stopee recommends cancelling the app store subscription first, then the account on the web.

Misunderstanding when access actually stops

Many users think cancellation means immediate access loss. In reality, you keep your full subscription until the billing cycle ends. If you cancel on day 5 of a 30-day cycle, you have 25 more days of paid access-then it downgrades to free.

How to avoid it: Screenshot your cancellation confirmation, which shows your cycle end date. Mark that date in your calendar so you know when to switch to the free plan or export your data.

Requesting a refund outside the time window

Evernote's 20-day (monthly) and 60-day (annual) refund windows are final. Requests on day 61 of an annual subscription are almost never approved.

How to avoid it: If cancellation crosses your mind, request a refund immediately-even if you're unsure. Evernote can deny your request, but they cannot penalize you for asking. Speed is your only advantage here.

Cancelling via email or support chat

Evernote support staff can help troubleshoot, but they cannot cancel your subscription for you. If you email and ask them to cancel, they'll direct you to the self-service portal-wasting a week in back-and-forth.

How to avoid it: Cancel yourself using the steps outlined in the "How to cancel" section above. This takes 2 minutes and is 100% guaranteed to work.

Cancellation checklist before you submit

Use this checklist to ensure your cancellation sticks and your refund request succeeds.

Contact and mailing address for evernote

If you need to cancel by registered mail or escalate a refund dispute, use this address. Stopee recommends registered mail if you're filing a formal complaint or pursuing a refund that Evernote initially denied.

Evernote Corporation
305 Walnut Street
San Diego, CA 92103
USA

Include your account email address and a clear cancellation request in your letter. Allow 10 business days for processing after Canada Post delivery.

Protecting yourself: final tips from stopee

Stopee has helped thousands of consumers cancel subscriptions cleanly and recover refunds they were entitled to. Here's what works:

• Act fast on refunds: The 20- and 60-day windows are absolute. Submit your request the moment you decide to cancel.
• Keep records: Save your payment receipt, cancellation confirmation and any refund correspondence. These prove your case if Evernote disputes it.
• Export first: Before your free tier kicks in, download your notes. Evernote's free plan has strict upload limits; offline copies protect you.
• Check app store subscriptions: Set a calendar reminder to verify your Apple and Google subscriptions ended. If they didn't, contact Apple or Google support immediately.
• Escalate if refused: If Evernote denies your refund without explanation, contact your provincial consumer protection authority or your credit card company's dispute team. You have leverage.

Cancelling Evernote is straightforward when you follow these steps and avoid common traps. Stopee wants you to feel confident that you've made the right financial decision-and that your data and refunds are secure. Use the checklists above, choose your cancellation method, and move forward knowing you've handled this the smart way.