Manage Evernote

How to cancel your evernote subscription and reclaim control of your data

Why you might want to cancel evernote

Evernote has been a trusted note-taking companion for millions since 2008, but your needs change, and so do the platforms you use. Whether you've found a cheaper alternative, migrated to a different system, or simply don't use the service enough to justify the cost, cancelling is your right as a UK consumer. At Stopee, we've helped thousands of consumers navigate subscription exits cleanly and recover what they're owed, and Evernote cancellations are no exception.

Common reasons subscribers cancel

You might be cancelling because you've switched to Microsoft OneNote, Notion, or another productivity tool that better suits your workflow. Perhaps you've noticed the price creeping up year on year, or you realised you're paying for features you never touch. Some users cancel because Evernote's recent changes to offline access or sharing features no longer meet their needs. Others simply find they've stopped using it altogether and want to stop the bleed from their monthly budget. Whatever your reason, Stopee recognises that cancellation is a legitimate choice, and you deserve a friction-free process.

The financial impact of keeping an unused subscription

If you're on the Personal tier at £8.99 monthly or the Professional tier at £10.99 monthly, that's between £107.88 and £131.88 per year sitting in a drawer. Over three years, unused Evernote access could cost you over £300. Cancelling today stops that leak immediately and frees up money for tools you actually use. Stopee's research shows that UK consumers waste approximately £18 billion annually on forgotten subscriptions, and every cancellation you make is a victory for your wallet.

Evernote subscription pricing and billing cycles

Understanding what you're paying for and when helps you cancel at the right moment and claim any refund you're entitled to.

Current evernote pricing tiers

Evernote offers three subscription levels, each with distinct features and pricing structures suited to different user needs.

Billing cycles and contract terms

Your contract with Evernote operates on either a monthly or annual basis. Monthly subscriptions renew automatically each month on the date you signed up, whilst annual subscriptions renew every 12 months. Pro tip: if you're on an annual plan, check your next renewal date before cancelling. Cancelling 30 days before renewal maximises your chances of securing a refund for any unused period under UK consumer law.

Evernote may offer promotional pricing or legacy rates to long-standing subscribers. If you're on a discounted plan, your price may not match the current standard rates shown above. Legacy pricing typically continues until you cancel or downgrade, at which point you'll revert to current pricing if you resubscribe.

Your consumer rights when cancelling evernote

As a UK consumer, you have statutory rights that supersede Evernote's terms and conditions, and understanding these is essential before you cancel.

The consumer rights act 2015 and cancellation entitlements

Under the Consumer Rights Act 2015, you have the right to cancel a digital subscription service within 14 calendar days of purchase, provided you haven't substantially used the service. Important: this 14-day window applies only to new subscriptions or to subscriptions you upgrade immediately after purchase. If you've already been using your Evernote subscription, this cooling-off period has expired.

However, if Evernote's service fails to deliver what was promised, or if it breaches its contractual obligations, you may claim a refund under the Consumer Rights Act 2015 regardless of how long you've been subscribed. This protection covers service interruptions, loss of data, unauthorised charges, and material changes to features or pricing that weren't communicated in advance.

Distance selling and digital service regulations

Because Evernote is sold and delivered online, it falls under the Consumer Contracts Regulations 2013. These rules require Evernote to provide clear terms before you subscribe and to process cancellation requests promptly. If you provide notice of cancellation, Evernote must honour it without unreasonable delay. Stopee advises all subscribers to keep screenshots or records of any cancellation confirmation email, as this serves as proof of your request.

Data protection and the right to delete your account

Cancelling your subscription is separate from deleting your Evernote account. Once you cancel, you'll lose access to premium features, but your account and notes may remain intact temporarily. You have the right under UK GDPR to request deletion of your personal data, and Evernote must comply within 30 days. Before you cancel, download or export your notes to ensure you have a copy. Stopee recommends this step for all departing users.

How to cancel your evernote subscription

Cancellation is straightforward when you follow the right channel for your platform, and we'll walk you through each method step by step.

Cancel evernote via the website or mobile app

This is the fastest and most straightforward method for most users, and confirmation arrives instantly.

1. Log in to your Evernote account at evernote.com using your email and password.
2. Navigate to your account settings by clicking your profile icon in the top-right corner.
3. Select Settings or Account settings from the dropdown menu.
4. Locate the Subscription or Billing section in the left-hand navigation panel.
5. Click Cancel subscription or Downgrade to free.
6. Review the cancellation summary, which should confirm your current plan, next billing date, and any refund eligibility.
   • Pro tip: Evernote will often display promotional offers at this stage to persuade you to stay. Ignore these unless they genuinely meet your needs; you can always resubscribe later if you change your mind.
7. Click Cancel my subscription or the equivalent button to confirm.
8. You'll receive a confirmation email within minutes. Save this email as proof of your cancellation request.
9. Check your account settings within 24 hours to verify that your subscription status has updated to Free.

Cancel evernote through the mobile app

If you prefer to cancel on your smartphone or tablet, the process mirrors the web version but with mobile-specific navigation.

1. Open the Evernote app on your iOS or Android device.
2. Tap the Account icon (usually a profile or gear icon) in the bottom-right or top-left corner, depending on your platform.
3. Tap Settings or Account settings.
4. Scroll to Subscription or Membership.
5. Tap Manage subscription or Cancel subscription.
6. You may be redirected to your device's app store (Apple App Store or Google Play Store).
   • If on iOS: you'll see Manage subscriptions. Tap Evernote, then Cancel subscription.
   • If on Android: navigate to Google Play Store, tap your profile icon, then Payments and subscriptions, find Evernote, and tap Cancel subscription.
7. Confirm the cancellation by following the on-screen prompts.
8. Check your email for a confirmation within 24 hours.

Cancel via written notice (postal method)

If you prefer a formal, documented approach or face technical difficulties with online cancellation, you can cancel by post. This method leaves a paper trail, which is particularly useful if you later need to dispute a charge.

1. Write a brief letter or email stating your intention to cancel your Evernote subscription effective immediately or on a specific date.
2. Include your full name, email address associated with your account, and the email address you use to log in.
3. Send your cancellation notice to:
   • Evernote Limited
     Registered Office Address (confirm current address on Evernote's website, as addresses may change)
     Warning: postal addresses for tech companies shift periodically; verify the current address on Evernote's contact page before posting to avoid delays.
4. Use recorded delivery or registered mail so you have proof of dispatch.
5. Allow 5-7 working days for postal delivery and processing.
6. Follow up with Evernote's support team (support@evernote.com) after 10 days if you haven't received confirmation.

Refunds and what you can expect after cancellation

Your refund entitlements depend on when you cancel relative to your next billing date and whether you've legitimately used the service.

Refund eligibility and timelines

If you cancel within 14 days of first purchase and haven't substantially used the service, you're entitled to a full refund under Consumer Contracts Regulations 2013. Important: "substantially used" means more than minimal interaction; downloading a few notes probably won't disqualify you, but regular, extensive use will.

If you're beyond the 14-day window, refunds are not automatic. However, you may claim a refund if:

• Evernote's service experienced a material failure (data loss, persistent outages, feature removal without notice).
• You were charged without authorisation or after you cancelled.
• Evernote raised its prices without giving you 30 days' notice and the option to cancel penalty-free.

If you've paid for an annual subscription and cancel partway through, you may be entitled to a pro-rata refund for the unused portion. This is not guaranteed but is worth claiming, particularly if you cancel within the first 30 days.

How to claim a refund

1. Contact Evernote support at support@evernote.com with your cancellation request and refund claim.
2. Provide your account email, the date you purchased, and a clear reason for your refund request.
3. Attach screenshots of any charges or service failures that prompted your cancellation.
4. Evernote aims to respond within 7-10 working days.
5. If Evernote refuses your refund and you believe you have a valid claim under UK consumer law, escalate to your payment provider (your bank or card issuer) and request a chargeback or dispute. Pro tip: most card providers offer purchase protection for up to 120 days.

What happens to your data after cancellation

Your notes and account data don't vanish immediately when you cancel. Evernote typically retains your account for 30-60 days, allowing you to reactivate if you change your mind. After this grace period, your account and notes may be deleted, though Evernote's exact retention policy should be confirmed in your cancellation confirmation email.

To preserve your notes permanently, export them before you cancel. Evernote allows you to download notes in standard formats (.enex files) that you can import into alternative services. Stopee recommends this step for all users with important data.

Common mistakes to avoid when cancelling evernote

Cancellation can feel daunting, and it's easy to slip up and lose money or data if you're not careful. We've seen thousands of UK consumers make these errors, and you don't have to be one of them.

Forgetting to download your notes before cancelling

This is the most painful mistake. Once you cancel and your grace period expires, your notes may be permanently deleted. Before you hit the cancel button, download all your notes using Evernote's export function. Go to Settings > Import/Export and select Export notes to create a backup file. Store this file somewhere safe, like your computer or cloud storage.

Cancelling mid-cycle without understanding pro-rata refunds

If you're on an annual plan and cancel mid-year, you might assume you'll lose all your money. In fact, many card providers and some subscription services offer pro-rata refunds. Don't cancel without asking Evernote for a refund calculation first. Pro tip: request a refund estimate in writing before you cancel, so you have evidence of your claim if Evernote later refuses.

Cancelling on your mobile app and not verifying via the web

Mobile app cancellations can sometimes fail to sync properly with your account. After cancelling through your phone, log into Evernote's website and check your subscription status within 24 hours. If it still shows as active, repeat the cancellation process or contact support immediately.

Missing the notification of a price increase

Evernote occasionally raises prices without prominent warning. If your subscription suddenly costs more than before, you have 30 days to cancel without penalty under UK consumer law. Don't pay the new rate without checking your email for price-change notices. If you missed the notice, contact Evernote and reference your right to cancel under the Consumer Rights Act 2015.

After you cancel: what to do next

Cancellation is just the start; here's how to protect yourself and make the most of your next steps.

Immediate post-cancellation checklist

1. Save your cancellation confirmation email in a dedicated folder or screenshot it for your records.
2. Check your account settings 24 hours later to confirm your subscription now shows as Free.
3. If you claimed a refund, monitor your bank account for the credit within 5-10 working days.
4. Set a calendar reminder for your old billing date so you can verify no further charges appear.
5. If you remain on a Free plan with Evernote, adjust your upload limit expectations (60MB per month, 2 devices maximum).
6. Uninstall the app from your devices if you no longer plan to use Evernote, or simply stop opening it to avoid confusion.

Migrating your notes to a new service

Popular alternatives to Evernote include Microsoft OneNote (free, integrates with Microsoft 365), Notion (free tier available, highly customisable), Apple Notes (free, excellent if you use Apple devices), and Obsidian (free, excellent for personal knowledge bases). Each has different strengths, so trial a few before committing. Stopee's research shows users who switched away from Evernote typically save £100-150 annually whilst gaining features better suited to their workflow.

Securing a refund if evernote resists

If Evernote denies your refund claim and you believe you have a valid case under the Consumer Rights Act 2015, escalate as follows:

• Request a formal explanation in writing from Evernote's support team explaining why your claim was denied.
• Contact your bank or card issuer and request a chargeback, providing your cancellation confirmation and refusal letter.
• File a complaint with Evernote via the Alternative Dispute Resolution (ADR) scheme if they're a member.
• As a last resort, contact Citizens Advice Consumer Service (UK) or your local trading standards office if the amount justifies the effort.

Evernote cancellation checklist

Print or bookmark this checklist to ensure you've covered every step before, during, and after cancellation.

Why choose stopee for subscription cancellation support

Cancelling Evernote is usually straightforward, but complications can arise: missing data, disputed charges, refund delays, or difficulty reaching support. Stopee has helped thousands of UK consumers navigate these challenges with subscription cancellations, delivering clear guidance and empowering you to claim what you're rightfully owed. Whether you're cancelling Evernote today or exploring other problematic subscriptions, Stopee (stopee.com) gives you the knowledge and confidence to act without fear of hidden charges or data loss.

Visit Stopee now to access cancellation guides for hundreds of services, track your active subscriptions, and connect with consumer advocates if you need additional support. Your money and your data deserve protection, and Stopee is here to ensure both.