Manage Boost Collective

How to cancel boost collective and understand your refund rights in canada

What is boost collective

Boost Collective is a music promotion and distribution service that helps independent artists pitch their tracks to curated playlists and run targeted promotional campaigns. The platform operates on a pay-per-campaign model with tiered pricing, and also offers subscription-based packages for ongoing promotional support. Artists use Boost Collective to gain streams, secure playlist placements, and build their audience on Spotify and other streaming platforms.

If you have an active subscription or ongoing campaign with Boost Collective and want to exit, Stopee is here to guide you through the process step-by-step. Many artists sign up for Boost Collective hoping for results, only to find the return doesn't match expectations or budgets shift. That's entirely normal, and you have clear options to cancel.

When boost collective might be right for you

Boost Collective works best for artists who have finished tracks ready to pitch, a modest marketing budget, and patience for organic playlist growth. The service appeals to independent musicians who want to avoid traditional label routes and take direct control of promotion.

When you should consider cancelling

You might want to cancel if you're not seeing promised results after a campaign runs, if budget constraints have changed, or if you prefer to invest in other marketing channels. Cancelling early from an ongoing subscription means you stop future charges, though campaigns already in progress may continue or may not be refundable.

Understanding your consumer rights in canada

Canadian consumer law protects you when you purchase digital services, and Stopee recommends you understand your rights before attempting to cancel.

Federal and provincial protections

The federal Consumer Protection Act provides baseline rights across Canada, while provinces like Ontario, British Columbia, and Quebec add their own layers. For digital goods and subscription services, you generally have the right to cancel within a reasonable timeframe if the service isn't delivered as promised. Most provinces recognize a cooling-off period of 7 to 14 days for distance sales (including online purchases), though digital services sometimes have stricter terms.

Why this matters for boost collective

Boost Collective's cancellation policy doesn't explicitly state an automatic cooling-off or money-back guarantee for campaigns after they start. That gap is important: if you pay for a campaign and change your mind within days, Canadian consumer law may entitle you to a refund even if Boost Collective's terms say otherwise. If Boost Collective refuses a refund on a campaign that hasn't delivered results or started, you can escalate to your provincial consumer protection authority. In Ontario, that's the Ministry of Government and Consumer Services; in British Columbia, it's the Office of the Superintendent of Real Estate and Consumers; in Quebec, the Office of the Protecteur du consommateur. Stopee always recommends documenting your purchase date, campaign start date, and any communication with support so you have evidence if you need to file a complaint.

Cancellation methods for boost collective

You can cancel your Boost Collective Pro subscription or ongoing campaigns through the web interface or by email, depending on where you signed up.

Cancelling via the web dashboard

The web dashboard is the fastest way to cancel if you have access to your Boost Collective account. Follow these steps exactly:

1. Log into your Boost Collective account at boost-collective.com.
2. Navigate to the Settings menu in the left sidebar or account dropdown.
   • If you see "Manage Subscription," click that option.
   • If you see "Manage Ongoing Campaigns," click that instead (use this route if you want to cancel only a single campaign, not your entire subscription).
3. Select the subscription or campaign you want to cancel.
   • You will see the next billing date and renewal amount (if applicable).
   • Look for a "Cancel" button, usually in red or highlighted text.
4. Click "Cancel" and confirm when prompted.
   • The system will ask you why you're leaving; you may skip this or provide feedback (optional).
   • You should receive an on-screen confirmation immediately and a confirmation email within minutes.
5. Save or screenshot your confirmation email for your records.
6. Log out and verify you no longer see a renewal charge scheduled in your account settings within 24 hours.

Pro tip: If you're cancelling an ongoing campaign but want to keep your Pro subscription active, make sure you're in the "Manage Ongoing Campaigns" section, not "Manage Subscription." Cancelling the wrong option could stop your entire account access.

Cancelling via email

If the web dashboard isn't working or you prefer written confirmation, you can cancel by email. This method also creates a paper trail, which Stopee recommends for refund disputes.

1. Draft an email with the subject line: "Subscription/Campaign Cancellation Request - [Your Account Email]".
2. Include:
   • Your full name and account email address.
   • The type of service you're cancelling (Pro subscription, or the specific campaign name).
   • Your request to cancel effective immediately or the specific date you want the cancellation to take effect.
   • A request for written confirmation of cancellation and the date your access will end.
3. Send the email to support@boostcollective.ca or support@boost-collective.com.
   • If one address bounces, try the other.
   • Use a professional tone; support is more responsive to clear, polite requests.
4. Wait 24 to 48 hours for a response.
   • Support should confirm your cancellation in writing.
   • If you don't hear back within 48 hours, send a follow-up email or check your spam folder.
5. Save the entire email thread (your original request and their confirmation) in a folder on your computer and in your email inbox.

Warning: Email cancellations are slower than the web dashboard, and there's a small risk of miscommunication. Use email only if the web interface is unavailable or you want extra documentation for a potential refund claim.

Cancelling iOS or android app subscriptions

If you subscribed to Boost Collective through Apple's App Store or Google Play, you must cancel through those platforms, not through Boost Collective directly. Boost Collective has no control over App Store or Play Store subscriptions.

1. For iOS (App Store): Open the Settings app on your iPhone or iPad, tap your name at the top, select "Subscriptions," find "Boost Collective," tap it, and select "Cancel Subscription." Confirm the cancellation.
   • Your subscription will end at the end of your current billing cycle.
   • You will receive a cancellation email from Apple within minutes.
2. For Android (Google Play): Open the Google Play Store app, tap your profile icon in the top right, select "Manage subscriptions," find "Boost Collective," tap it, and select "Cancel Subscription."
   • Your subscription will end at the end of your current billing cycle.
   • You will receive a cancellation email from Google within minutes.
3. After confirming, log into your Boost Collective account on the web to verify that the subscription no longer appears as active.

Pro tip: App store cancellations sometimes take 24 to 48 hours to sync with Boost Collective's servers. If you still see your subscription as active on the Boost Collective website after cancelling on Apple or Google, wait a day and refresh your browser, or contact support to manually confirm the cancellation.

Boost collective pricing and campaign costs

Understanding what you're paying for helps you make a confident cancellation decision. Below is the standard pricing for Boost Collective's per-campaign packages (all prices shown in USD).

Boost Collective also offers a Pro subscription tier for ongoing promotional support; renewal dates and costs vary by promotional tier chosen. If you're cancelling because a campaign didn't deliver results, remember that the estimated streams are not guaranteed, and Stopee recommends reviewing the fine print in your contract before making a cancellation decision.

What happens after you cancel

Cancellation is not instant deletion. Understanding the timeline and what you lose helps you prepare.

Access and billing after cancellation

When you cancel your Boost Collective Pro subscription, automatic renewals will stop immediately. You will retain access to your account and campaign history until the end of your current paid billing period. For example, if you cancel on the 15th of a month but paid through the 30th, you keep access until the 30th. After that date, your account enters a read-only state: you can log in to view past campaigns and download records, but you cannot launch new campaigns or manage active ones.

If you cancel an ongoing campaign (rather than your entire subscription), that specific campaign will stop receiving new playlist pitches and promotional efforts. Campaigns already in motion or playlists already secured will likely continue through their original timeline, but no new placements will be added.

Keeping your account data safe

Before your access expires, Stopee strongly advises you to download or screenshot all important campaign data: playlist placements, stream counts, analytics, and any promotional materials. Boost Collective typically keeps inactive account data on file, but it's safest to archive your own copies. You can export campaign reports through your account settings or by emailing support@boostcollective.ca with a request for your account data export.

Reactivating your account later

If you cancel your subscription and later change your mind, you can reactivate by logging back in and purchasing a new subscription or campaign. Boost Collective does not automatically delete inactive accounts, so your historical data and campaign records should still be there.

Refunds and money-back guarantees

This is where many artists feel frustrated, and Stopee wants to be transparent: Boost Collective's refund policy is not generous, and pursuing a refund requires persistence.

Boost collective's stated refund process

According to Boost Collective's help documentation, refunds are reviewed on a case-by-case basis and are not automatically granted. To request a refund, you must:

1. Log into your Boost Collective account.
2. Go to Account Settings or Order History (the exact menu name varies by account version).
3. Locate the campaign or subscription you paid for.
4. Select "Request a Refund" or contact support directly with your order number and campaign date.
5. Explain why you believe you deserve a refund (defective service, non-delivery, unmet expectations, etc.).
6. Submit your request and wait for support to respond (typically 5 to 10 business days).

Warning: Boost Collective rarely refunds campaigns that have already started or where playlist placements have been secured, even if the results fell short of estimates. Company policy treats the campaign as "delivered" once pitching begins, regardless of streaming outcomes.

When you may have a legal refund right

Canadian consumer law provides a backstop if Boost Collective refuses a refund you believe you're entitled to. Here are the strongest arguments:

• Cooling-off period: If you're in Ontario, British Columbia, or Quebec, you may have a 7 to 14 day right to cancel a distance sale (online purchase) without penalty. If you cancel within this window, you can legally demand a refund, even if Boost Collective's terms say no.
• Non-delivery: If Boost Collective promised specific placements or services and failed to deliver them, you have grounds for a refund. Keep all emails, screenshots, and campaign tracking showing what was promised versus what was delivered.
• Misleading advertising: If the estimated stream counts or playlist quality were materially misrepresented, that's a breach of consumer protection law in Canada. Document the original promises and the actual results.

Stopee recommends that if Boost Collective denies your refund request, you file a complaint with your provincial consumer protection authority. In Ontario, contact the Ministry of Government and Consumer Services; in British Columbia, the Office of the Superintendent of Real Estate and Consumers; in Quebec, the Office of the Protecteur du consommateur. Most provinces will investigate for free and may pressure Boost Collective to refund if you have strong evidence.

Common mistakes to avoid when cancelling

We know cancellation can feel stressful, especially if you've had a bad experience with the service. Here are the pitfalls we see artists fall into:

Cancelling the wrong service tier

Boost Collective offers both per-campaign purchases and subscription-based ongoing promotions. Many artists cancel their Pro subscription but forget they also have an active campaign funded separately, which continues to charge. Always check both "Manage Subscription" and "Manage Ongoing Campaigns" to see what's actually running. If you want everything stopped, cancel both.

Not waiting for confirmation

Assuming cancellation worked without checking back is dangerous. Log into your account 24 hours after you cancel and verify that the subscription no longer appears in your billing settings. If it does, contact support immediately. Charges can continue silently if you skip this step.

Forgetting about app store subscriptions

Many artists install the Boost Collective app, pay via Apple or Google, then later try to cancel through the Boost Collective website. That doesn't work: app store subscriptions must be cancelled through the app store itself. Check all three places (web account, Apple, Google) to be sure everything is cancelled.

Not documenting your request

If you cancel by email and need a refund later, you'll want proof of when you asked. Always send cancellation requests from an email address you can access for years, and save the entire email thread. Screenshot your confirmation if support sends one. Stopee has seen countless artists lose refund claims because they couldn't prove when they cancelled.

Ignoring the cooling-off window

If you're within 7 to 14 days of your purchase in Canada, act now. Your refund right expires after that period in most provinces. Don't assume you can request money back months later.

A checklist before and after cancellation

Use this simple checklist to stay organized throughout the cancellation process.

Your next steps and escalation path

Cancellation is only the first step. If you're owed money and Boost Collective won't refund it, Stopee has a clear escalation strategy for you.

Step 1: request a refund through the app

Give Boost Collective a fair chance to refund you. Submit a refund request through your account or email support@boostcollective.ca with a clear explanation of why you believe you deserve the money back. Be specific: cite promised placements, actual placements, and stream shortfalls. Keep the tone professional, not angry; support responds better to calm requests. Wait 10 business days for a response.

Step 2: escalate within boost collective

If support denies your refund or ignores you, reply to your support ticket requesting escalation to a manager or supervisor. Many times, a second set of eyes at Boost Collective will approve a refund that front-line support rejected. If email goes nowhere, try tweeting at @BoostCollective or messaging them on social media; companies often respond faster to public complaints.

Step 3: file a complaint with your provincial consumer authority

If Boost Collective still refuses, file a free complaint with your province's consumer protection office:

• Ontario: Ontario Ministry of Government and Consumer Services (ontario.ca/consumer)
• British Columbia: Office of the Superintendent of Real Estate and Consumers
• Quebec: Office of the Protecteur du consommateur (protecteurduconsomate.qc.ca)
• Alberta: Fair Trading Act Administrator
• Other provinces: Search "[Your province] consumer protection" on Google; each has an equivalent office.

These authorities investigate for free, and many have successfully pressured companies to refund consumers. Your complaint has real weight, especially if you document that Boost Collective failed to deliver promised services.

Step 4: chargeback (credit card or PayPal)

If all else fails and you paid by credit card or PayPal, you have the right to initiate a chargeback or dispute. Contact your bank or PayPal and explain that you purchased a service, Boost Collective failed to deliver the promised results, and the company refused a refund. Most card issuers will refund you if you have documentation (emails, campaign tracking, proof of non-delivery). This is your nuclear option, but it works.

Why stopee exists and how we help you

Cancelling online services should be simple, but companies often hide cancellation buttons or make refunds deliberately hard. Stopee has helped thousands of Canadian consumers cancel subscriptions, claim refunds, and stand up for their consumer rights. Our mission is to turn the tables: we make cancellation transparent, fast, and fair.

Whether you're cancelling Boost Collective because results disappointed you, budgets changed, or you simply found a better platform, you deserve clear steps and honest information. Stopee delivers both. If you get stuck during cancellation or Boost Collective refuses a refund you believe you're owed, Stopee's consumer guides give you the law, the process, and the confidence to escalate. You're not alone in this, and you have rights. Let Stopee be your guide.

Contact boost collective support

For cancellation questions or refund disputes that you want to handle directly, reach out to Boost Collective at:

• Email: support@boostcollective.ca or support@boost-collective.com
• Help centre: help.boost-collective.com
• Web dashboard: Log into your account at boost-collective.com and navigate to Settings

Boost Collective does not publish a postal address, so email and the web interface are your primary channels. Keep all correspondence for your records.