Manage Clue

How to cancel clue: your step-by-step guide to revoking your subscription in canada

What is clue and why you might want to cancel

Clue is a menstrual cycle and reproductive health tracking app designed to help you log your periods, symptoms, contraception use, fertility windows, and pregnancy-related information. The app operates on a freemium model: you get access to basic tracking features at no cost, but Clue Plus subscribers unlock advanced insights, wearable device integration, and specialized tracking modes like Conceive and Pregnancy. You can purchase Clue Plus through the Clue website, Apple App Store, or Google Play Store, paying either monthly or annually.

You might decide to cancel your Clue subscription for several reasons: the cost no longer fits your budget, you've found another tracking app that works better for you, or you simply no longer need the premium features. Whatever your reason, Stopee is here to guide you through the cancellation process without confusion or unwanted charges. Cancelling Clue is straightforward once you know which platform you subscribed through and the exact steps to follow.

Understanding your statutory rights in canada

Canada's Consumer Protection Act and provincial consumer protection legislation give you important rights when you purchase subscriptions. Most provinces allow you to cancel a subscription within 14 days of purchase if you change your mind, and this applies to Clue as well. You also have the right to request a refund if the service fails to work as described. When you contact Clue or your payment processor, you can reference these consumer protections to strengthen your position if the company initially refuses your request. Stopee encourages you to know these rights before you reach out to customer support.

Clue plus pricing and subscription plans

Before you cancel, it helps to understand what you're currently paying for and whether your plan aligns with your needs.

The annual plan saves you money over 12 months (C$39.99 versus C$119.88 for monthly), but it also locks you into a longer commitment. If you're on the annual plan and cancelling within 14 days of purchase, you have a stronger statutory right to a refund. Stopee recommends checking your receipt or payment confirmation to confirm which plan you purchased and when.

How to cancel your clue subscription by platform

Clue subscriptions are managed differently depending on where you purchased them: through Apple App Store, Google Play Store, or the Clue website via Paddle. You must cancel through the platform where you bought your subscription. Here are the exact steps for each.

Cancel your clue subscription on apple app store (iOS)

If you subscribed to Clue Plus through an iPhone or iPad, Apple manages your subscription and billing. You cannot cancel inside the Clue app itself, so follow these steps on your Apple device.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name or Apple ID at the top of the screen.
3. Select Subscriptions from the menu.
4. Find and tap Clue in the list of active subscriptions.
5. Tap Cancel subscription (or "Delete" if the button says "Delete subscription").
6. Confirm your cancellation when prompted. You will see a message confirming the date your access ends.

Pro tip: Apple will often offer you a discounted renewal rate before you confirm cancellation. This is optional and won't prevent your cancellation; just tap "Cancel subscription" again if you do not want to accept the discount. After you cancel, your Clue Plus access remains active until the end of your current billing period, then your account automatically reverts to the free tier.

Cancel your clue subscription on google play store (Android)

If you subscribed through Google Play Store on an Android device, Google handles your billing and you cancel through the Play Store app.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Payments and subscriptions from the menu.
4. Tap Subscriptions (or "My subscriptions").
5. Find Clue in your active subscriptions and tap it.
6. Tap Cancel subscription and confirm when prompted.

Warning: If the Google Play Store interface does not allow you to cancel (for example, if the button is greyed out or missing), open the Clue app directly and use the in-app support chat or contact form to request manual cancellation. Include your Google Play transaction ID or order number so Clue's support team can process your request on their end. Stopee finds that contacting Clue support directly is often faster when the Play Store interface fails.

Cancel your clue subscription purchased on the web (via paddle)

If you bought Clue Plus directly from the Clue website, your subscription is managed by Paddle (a third-party payment processor), not Clue directly. You must contact Paddle to cancel.

1. Go to Paddle's support website or email help@paddle.com and include "Clue cancellation" in your subject line.
2. Provide your full name, email address associated with your Clue account, and your Paddle transaction ID (found in your purchase confirmation email).
3. Request that Paddle cancel your Clue subscription effective immediately.
4. Paddle will send you a confirmation email; keep this for your records.

Alternatively, you can use Paddle's built-in chatbot on their website to initiate a cancellation without emailing. Important note: When you cancel a Paddle-managed subscription, your access typically remains active until the end of the billing period you already paid for (for example, until the end of the current month or year). No refund is automatically applied, but you may qualify for a refund if you cancel within 14 days of your purchase or if the service is not functioning as promised.

What happens immediately after you cancel your clue subscription

Cancelling Clue does not feel like a loss because you retain all your health data and core functionality during your paid period. Here's what you need to know about the transition.

How long you keep access after cancelling

Once you cancel, your Clue Plus subscription will not renew at the next billing date. However, your access to premium features continues until the end of your current billing cycle. If you cancel on the 15th of the month and your subscription renews on the 1st, you keep Clue Plus until the 1st of next month. If you cancel mid-year on an annual plan, you keep premium access through the anniversary date of your purchase. This grace period applies regardless of which platform you used to subscribe.

After your paid period ends, your account automatically downgrades to Clue's free tier. You will still be able to view and export all of your historical period tracking data, symptom logs, and health notes. Stopee emphasizes that cancelling does not erase your personal data unless you separately request account deletion.

Accessing your data after cancellation

Your period tracking data belongs to you. Before your premium access ends, you can download or export your health information from within the Clue app by accessing your account settings and selecting the export or download option. This ensures you have a backup copy in case you ever need it for another app or your own records. Clue's free tier allows you to continue logging periods and symptoms indefinitely, so you do not lose the ability to track your health even after cancelling premium features.

You are not required to delete your Clue account when you cancel the subscription. Your account remains active with the free tier unless you choose to delete it. If you do want to fully delete your account and all associated data, you can request this through Clue's account settings or by contacting Clue support directly.

Refund eligibility and how to request a refund

Clue's standard policy states that subscriptions are non-refundable, but Canadian consumer law provides exceptions that override this policy. You have a strong legal case for a refund if you fall into these categories.

When you can request a refund

You are entitled to a refund under Canada's Consumer Protection Act if any of the following apply:

• Within 14 days of purchase: You have a statutory right to cancel and receive a full refund within 14 days of your initial subscription purchase, with no questions asked. This applies to all platforms (App Store, Google Play, and web).
• Service not working as described: If Clue fails to function, crashes repeatedly, or does not deliver the promised features during your billing period, you can request a partial or full refund.
• Unauthorized charge: If you were charged without consent or a subscription renewed without your authorization, you can dispute the charge and request a reversal.

Refund processing times vary by platform. Clue states that refunds typically process within 14 days of approval, but Apple and Google may take an additional 5-7 business days to credit your payment method.

How to request a refund through each platform

For Apple App Store purchases: Apple controls all App Store refunds directly. You cannot request a refund from Clue; you must go directly to Apple. Open Settings > your name > iTunes & App Stores > tap your Apple ID > View Apple ID > Purchase history > find Clue > tap "Report a Problem" > select your reason and submit. Alternatively, visit support.apple.com and start a refund request through "Report a Problem."

For Google Play purchases: Open Google Play Store > your profile icon > Manage your Google Play account > Payments and subscriptions > Subscriptions > Clue > tap the three-dot menu > Request a refund. If the refund option is unavailable, contact Clue support with your transaction ID and they will escalate to Google on your behalf.

For Paddle web purchases: Email help@paddle.com with your order number, payment method, and reason for the refund request. Paddle processes refunds directly and has a standard 14-day refund window for most digital subscriptions. Mention that you are invoking your statutory cancellation right under Canada's Consumer Protection Act if you are within 14 days of purchase.

Pro tip: Stopee recommends keeping your purchase receipt and the exact date you subscribed. When you request a refund, include this information and clearly state whether you are within the 14-day statutory window. Providing evidence makes refund approvals faster.

Common mistakes to avoid when cancelling clue

Cancellation frustration often stems from small oversights that delay the process or create confusion. You deserve a smooth cancellation experience, so watch out for these traps.

Mistake 1: trying to cancel inside the clue app

Many users expect to find a "Cancel subscription" button inside the Clue app itself. There is none. The app does not manage your subscription; your app store or payment processor does. Wasting time searching inside Clue delays your cancellation. Go directly to your device's settings (Apple), the Google Play Store app (Android), or contact Paddle (web) instead.

Mistake 2: not knowing your subscription source

If you have downloaded Clue on multiple devices or subscribed more than once, you might not remember whether you paid through Apple, Google, or the web. Check your email for receipts or order confirmations from Apple (subject line: "Your Apple ID receipt"), Google Play (subject line: "Order confirmation"), or Paddle (subject line: "Paddle receipt"). Stopee recommends searching your inbox for "Clue" or "subscription" to find the right receipt, which will tell you exactly where to cancel.

Mistake 3: assuming cancellation stops immediate charges

When you cancel, your current billing cycle continues. You are not immediately refunded the amount you paid for the month or year. Your paid access runs until the end of the period you purchased, then stops auto-renewing. If you want an immediate refund, you must submit a separate refund request to your payment processor or contact Clue support within 14 days of purchase.

Mistake 4: forgetting to save your data

While your account and data remain safe after cancellation, it is wise to export your health data before your premium period ends, just to be safe. If Clue ever closes, changes its privacy policy, or experiences a data loss, you will have a personal backup. Most health tracking apps allow data export through account settings.

Mistake 5: not following up if cancellation fails

Occasionally the app store interface glitches or Paddle's system does not process your cancellation immediately. If you do not receive a cancellation confirmation email within 24 hours, contact Clue support or your payment processor to confirm the cancellation went through. Stopee has seen users assume they cancelled when they actually did not, only to be charged again at the next billing date.

Your checklist before and after cancellation

Use this checklist to ensure you cancel correctly and protect yourself from unexpected charges.

Key takeaways: cancelling clue with confidence

Cancelling your Clue subscription is a straightforward process once you know which platform you used to subscribe. You have three cancellation routes: Apple App Store (through iPhone/iPad Settings), Google Play Store (through the Play Store app), or Paddle (via email to help@paddle.com for web purchases). Your access continues until the end of your current billing period, and your health data remains safe and accessible after cancellation.

Canada's Consumer Protection Act protects you with a 14-day refund window if you change your mind. If Clue does not work as promised, you also have grounds for a refund. Remember to save your data before your premium access ends, and always confirm your cancellation within 24 hours to prevent surprise charges.

Stopee has helped thousands of consumers cancel subscriptions without confusion or unwanted fees. If Clue support refuses your cancellation or refund despite your statutory rights, you can escalate to your provincial consumer protection authority. Visit the website for your province's consumer protection office (for example, Ontario's Consumer Protection Act Office or British Columbia's Office of the Consumer Protection Commissioner) and file a complaint. Stopee is committed to empowering you to take control of your subscriptions and your wallet.

Contact information for clue support and refund escalation

If you encounter resistance when cancelling or requesting a refund, here is where you can escalate your complaint.

Clue support and payment processor contacts

Clue support: Visit support.helloclue.com or use the in-app chat feature to contact Clue directly. Include your email address, transaction ID, and reason for cancellation.

Paddle (for web subscriptions): Email help@paddle.com with your order number and request cancellation or refund. Reference your statutory right to cancel within 14 days under Canada's Consumer Protection Act.

Apple App Store refunds: Visit support.apple.com/contact and select "Subscriptions and purchases" to submit a refund request.

Google Play Store refunds: Use the refund request tool within Google Play Store or contact Google Support at support.google.com/googleplay.

Escalation to consumer protection authorities

If Clue or Paddle refuses your cancellation or refund despite your legal rights, you can file a formal complaint with your provincial consumer protection authority. Canada has no single federal consumer authority for digital subscriptions, but each province has its own office:

• Ontario: Ontario Consumer Protection Act Office
• British Columbia: Office of the Consumer Protection Commissioner
• Alberta: Alberta Fair Trading Act Office
• Quebec: Office of the Ombudsman
• Other provinces: Contact your provincial Attorney General's office for consumer protection inquiries

Stopee encourages you to gather documentation (receipts, cancellation confirmation emails, and copies of your communications with Clue) before filing a complaint. Most consumer protection offices resolve disputes within 30-60 days.

Stopee.com has helped thousands of consumers understand their rights, cancel unwanted subscriptions, and reclaim their money. Whether you're cancelling Clue or any other service, Stopee is your guide to navigating the process with confidence and protecting yourself from dark patterns and hidden charges.