Manage Clue
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel Clue: The Right Way
How to cancel clue and stop your subscription charges in the philippines
What you need to know about clue before canceling
Clue is a period tracking and reproductive health app that offers both free and paid features. The paid tier, called Clue Plus, gives you deeper cycle analysis, fertility insights, and advanced symptom logging. If you subscribe through the app, you're entering a billing relationship with either Apple App Store or Google Play Store, not directly with Clue itself, which is why cancellation can feel confusing.
How clue plus works and what it costs
Clue Plus charges a recurring subscription fee for access to premium features. In the Philippines, you'll see the price displayed in Philippine Pesos (PHP / ₱) inside the app, but the exact amount depends on your App Store region and current exchange rates. The subscription renews automatically every month or year, depending on the plan you chose when signing up.
One critical detail: when you subscribe through Apple or Google, those platforms handle your billing and refunds. Clue itself processes feature access, but Stopee understands that many users don't realize Apple and Google control when their charges stop, not Clue's support team alone. This separation is the root of most cancellation frustrations in the Philippines and beyond.
| Plan type | Billing cycle | Renewal behavior | Cancellation point |
|---|---|---|---|
| Monthly (recommended if unsure) | Every 30 days | Automatic until you cancel | End of current month |
| Annual | Every 365 days | Automatic until you cancel | End of current year |
| Free Clue (basic) | No charge | No renewal | Delete app (no billing to stop) |
Why people cancel clue in the philippines
Users cancel for many reasons: they've tracked enough cycle data, the app doesn't fit their health routine, they want to try a different tracker, or they simply forgot to turn off auto-renewal and want to reclaim that money. Whatever your reason, Stopee knows that canceling should take fewer than five minutes once you understand the process.
If you've been charged multiple times and didn't mean to, don't panic. You have consumer protection rights under the Consumer Act of the Philippines (Republic Act No. 7394), which requires traders to refund money for unwanted or unauthorized charges within 30 days if requested.
How to cancel clue on google play (Android)
If you subscribe through Google Play Store on Android, canceling directly through Google is almost always the fastest and cleanest method.
Cancel clue plus on google play step by step
- Open the Google Play Store app on your Android phone or tablet.
- Tap the profile icon in the top-right corner (your avatar or the letter "G").
- Select "Manage subscriptions" from the menu.
- You may need to scroll down to find this option.
- Tap "Clue" from your active subscriptions list.
- If Clue doesn't appear, your subscription may have already ended or you subscribed through a different store.
- Tap "Cancel subscription" at the bottom of the screen.
- Google will show you the date your current paid access ends.
- Complete Google's cancellation survey (optional but helpful for feedback).
- You can skip this if you're in a hurry, but telling Google why you canceled helps the platform improve its policies.
- Confirm the cancellation.
- Once confirmed, Google will send you an email receipt within minutes.
Pro tip: Take a screenshot of the confirmation screen and save the email receipt. This proof is invaluable if Google or Clue later disputes your cancellation or you need to request a refund.
What happens after you cancel on google play
Your Clue Plus access continues until the end of your current paid billing cycle. You won't be charged again after that date. If you cancel on day 5 of a 30-day cycle, you keep full access for the remaining 25 days, then lose premium features automatically. This is fair and transparent; you've paid for the full month, so Google and Clue let you use it.
How to cancel clue on apple app store (iPhone or iPad)
Apple's subscription management is equally straightforward, though the steps differ slightly from Google.
Cancel clue plus on apple app store step by step
- Open the Settings app on your iPhone or iPad.
- Don't open Clue itself; go to your device settings.
- Tap your name at the top of the Settings menu.
- This opens your Apple ID settings.
- Select "Subscriptions."
- This shows all active and recent subscriptions tied to your Apple ID.
- Tap "Clue" from the list.
- Apple displays your renewal date, plan type, and payment method here.
- Tap "Cancel Subscription" (or "Edit Subscription," then "Cancel" if that option appears first).
- Apple will ask why you're canceling; this feedback is optional.
- Confirm your cancellation by tapping the final confirmation button.
- Apple sends an immediate confirmation email to your Apple ID email address.
Warning: Do not delete the Clue app before canceling your subscription. Removing the app doesn't stop billing; Apple will still charge you on your renewal date unless you explicitly cancel the subscription first.
What happens after you cancel on apple app store
Your Clue Plus features remain active until the end of your current billing period. After that, you revert to the free version. You won't see any surprise charges on your Apple ID payment method after your cancellation takes effect.
How to cancel clue through the app itself if store cancellation fails
If you can't cancel through Google Play or Apple App Store for any reason, Clue provides an in-app support channel specifically for cancellation and refund requests.
Contact clue support directly on android
- Open the Clue app on your Android phone.
- Log in if prompted.
- Tap the "More" menu icon (usually three horizontal lines) in the top-right corner of the Cycle View screen.
- This opens the app's main menu.
- Select "Support" from the menu options.
- You'll see categories for different support topics.
- Tap "Clue Plus" to access subscription-related help.
- This section covers billing, cancellation, and refund questions.
- Tap "Contact us" at the bottom of the support page.
- This opens a contact form.
- Fill out the form with your reason for cancellation and your Clue Plus transaction ID (find this in your Google Play or Apple receipt).
- Be clear and specific; mention if you want a refund as well as cancellation.
- Submit your request and save the confirmation number.
- Clue typically responds within 2-5 business days.
Pro tip: Include your transaction ID and the date you subscribed in your support message. This helps Clue's team verify your account and process your request faster.
Contact clue support on iPhone or iPad
The process is nearly identical on iOS. Open Clue, tap the menu (usually labeled "Me" or a gear icon in Clue's latest version), select Support, choose Clue Plus, then tap Contact Us and fill out the form with your transaction ID and reason for cancellation. Submit and wait for Clue's response, typically within 2-5 business days.
Your right to a refund under philippine consumer law
The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you're charged unfairly or without clear consent. If Clue or your app store charged you without your authorization, or if you changed your mind within a reasonable timeframe, you have the right to request a refund.
When you can claim a refund
You're entitled to a refund if you were charged without explicitly agreeing to the subscription, if you canceled promptly but were still charged, or if the service didn't match what was advertised. Additionally, if you're unsatisfied with Clue Plus within 14 days of purchase, many payment processors (including Apple and Google) offer a grace period for refunds.
Stopee recommends that you request a refund immediately if you notice unwanted charges. Both Apple and Google allow you to request refunds through your account settings or via email to their support teams. Include your transaction ID, the date of the charge, and a brief explanation.
Escalating to the national bureau of consumer protection
If Clue, Apple, or Google denies your refund claim unfairly, you can escalate to the Department of Trade and Industry (DTI) via their National Bureau of Consumer Protection. File a complaint at consumercare.dti.gov.ph or contact your local DTI office. Stopee has found that mentioning the Consumer Act of the Philippines and the DTI often prompts companies to reconsider denied refunds.
Common mistakes when canceling clue
Many users feel frustrated because they took the wrong cancellation step and ended up still being charged. Here are the traps that catch most people.
Mistake 1: deleting the app instead of canceling the subscription
Uninstalling Clue from your phone does nothing to stop your subscription. Your billing relationship with Apple or Google remains active, and you'll be charged on your renewal date even though the app is gone from your phone. Always cancel the subscription first through your app store's subscriptions menu, then delete the app if you want.
Mistake 2: asking clue support to cancel without stopping the store subscription
If you contact Clue support to cancel but don't also cancel through Google Play or Apple App Store, the store subscription may continue billing you. Clue can revoke your premium access, but the store controls your payment method. Always cancel through the store first; contacting Clue is a backup option if the store cancellation fails.
Mistake 3: not saving proof before canceling
Take screenshots of your subscription page showing the renewal date, plan type, and transaction ID before you cancel. If you later dispute a charge or need to claim a refund, having proof that you canceled on a specific date and saved the confirmation number makes the process much faster and more likely to succeed.
Mistake 4: ignoring the final confirmation email
After you cancel, your app store (Google or Apple) sends you a confirmation email. Open and save this email. If Clue or the store later claims you didn't cancel, you have written proof from the company itself that you did. Stopee has seen users recover refunds simply by forwarding this email to customer support.
What happens after you cancel clue
Canceling Clue doesn't mean your data disappears immediately or that your account is deleted. Here's what actually happens in the days and weeks after you cancel.
Your clue account and data
Your cycle history, notes, and symptoms remain in your Clue account after cancellation. You keep the free version of the app with basic tracking features. If you want to delete your entire account and all its data, you'll need to contact Clue support separately; deleting the app alone doesn't erase your account.
If you signed in using Apple ID, Google Account, or Facebook, you may need to reset your password before requesting full account deletion. Stopee advises that you download a backup of your cycle data (if Clue offers this feature) before requesting account deletion, in case you change your mind later.
When will the charge stop?
Your app store confirms the cancellation immediately, but your final charge appears on your next renewal date. If you cancel on day 10 of a 30-day billing cycle, you're charged once more on day 30 for the month you already used, then the renewals stop. This is standard and legitimate; you paid for a full month, so you receive it.
Will i get a refund for the unused portion?
Not automatically. Most app store subscriptions don't offer pro-rata (partial) refunds unless you cancel within a grace period, usually 14-48 hours of your initial purchase. If you're outside that window, you can request a refund by contacting Apple or Google support and explaining that you were unhappy with the service, but they're not obligated to grant it.
Preventing accidental re-subscription
Some users cancel Clue, then accidentally resubscribe weeks later when they tap a "Try Clue Plus" button inside the app. After canceling, be cautious when opening the app. If Clue offers a re-trial or discount, confirm that you're not starting a new auto-renewing subscription unless you intend to. Stopee recommends deleting the app after cancellation if you're certain you won't use it again, just to avoid this temptation.
Clue cancellation checklist
Use this checklist to ensure your cancellation is complete and protected.
| Task | Status | Notes |
|---|---|---|
| Screenshot your subscription page before canceling | ☐ | Save the renewal date, plan, and transaction ID |
| Cancel through Google Play or Apple App Store | ☐ | Do this first; it's the most direct method |
| Save the confirmation email from Apple or Google | ☐ | This is your proof of cancellation |
| Download your Clue data or cycle history if needed | ☐ | Do this before requesting account deletion |
| Wait for your final charge on the next renewal date | ☐ | You'll be charged once more, then billing stops |
| Check your credit card or payment method after the final charge | ☐ | Confirm no charges appear after the renewal date |
Contact information for clue cancellation by post or email
If you've tried canceling through your app store and in-app support without success, you can send a formal cancellation request by post or email. This method creates a paper trail and is recognized under the Consumer Act of the Philippines.
Clue contact addresses
Send cancellation requests to Clue's offices. The company maintains two key addresses: one in Bristol, UK for contract cancellation and refund matters, and one in Berlin, Germany for general inquiries and company registration.
For cancellation and refund requests by post:
Clue
Clue Technologies GmbH
Unit A, 11 Tything Street
Bristol BS1 6BN
United Kingdom
For inquiries to the registered headquarters:
Clue
Clue Technologies GmbH
Boxhagener Strasse 93
10245 Berlin
Germany
Include your full name, email address, transaction ID, subscription start date, and a clear request to cancel your Clue Plus subscription and refund any disputed charges. Ask for a confirmation of receipt and cancellation. Send via registered or tracked mail so you have proof that Clue received your request. Stopee knows that this formal method often succeeds when app store support has failed.
Comparing clue to other period tracking apps
If you're canceling because Clue doesn't meet your needs, you might want to know how it compares to alternatives.
| App | Free version | Paid tier | Estimated PHP cost per month | Best for |
|---|---|---|---|---|
| Clue | Basic tracking | Clue Plus (deeper insights) | ₱150-300 | Data privacy, science-backed tracking |
| Flo | Basic tracking | Flo Premium | ₱180-350 | Fertility planning, symptom predictions |
| Period Tracker Lite | Core features | Premium unlock | ₱80-120 | Minimalist interface, low cost |
| Glow | Limited | Glow Premium | ₱200-400 | Community support, detailed analytics |
| Spot On | Core tracking | Spot On Pro | ₱100-200 | Simple design, no ads |
Summary: cancel clue with confidence
Canceling Clue is straightforward once you know that your app store (Google Play or Apple App Store) controls your billing, not Clue itself. Cancel through your app store subscriptions menu, save the confirmation email, wait for your final charge on the next renewal date, then verify that no further charges appear. If Clue continues billing you, request a refund through your app store or escalate to the DTI under the Consumer Act of the Philippines.
Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by following these exact steps. You now have the knowledge and legal backing to cancel Clue without frustration. If you need further support, use Stopee's guides on your app store's refund policies or contact the Department of Trade and Industry (DTI) at consumercare.dti.gov.ph. You're in control of your subscriptions, and Stopee is here to make sure you stay that way.