Manage Clarify

How to cancel clarify and reclaim your credits in the philippines

What clarify is and why cancellation matters for filipino users

Clarify is a subscription-based business intelligence platform that charges you monthly in Philippine peso (PHP) for access to recurring credits, AI-powered insights, and team collaboration tools. You may have signed up for the Free plan (₱0.00 per month) or the Starter plan (₱1,100.00 per month), or negotiated a custom Growth plan with pricing tailored to your business needs.

The challenge for many Filipino subscribers is that Clarify's public terms do not clearly explain auto-renewal rules, cancellation deadlines, or what happens to your data after you cancel. That gap is exactly where confusion and unwanted charges happen. Stopee exists to close that gap, giving you the insider knowledge you need to cancel cleanly and protect your account.

How clarify's subscription model works in the philippines

When you subscribe to Clarify, you gain access to a monthly credit allowance. The Free plan grants you 2,500 credits monthly across unlimited team seats, while the Starter plan doubles that to 5,000 credits and adds live chat support, data enrichment, AI-assisted fields, deal intelligence, meeting intelligence, and custom reporting. Each billing cycle resets your credits and renews your access unless you actively cancel.

The real trap is that Clarify's billing terms are not clearly laid out on the public-facing terms page, which means you cannot rely on the website alone to know your cancellation deadline or what refund rights you have. This is especially frustrating in the Philippines, where the Consumer Act of the Philippines (Republic Act No. 7394) requires businesses to be transparent about subscription terms, billing dates, and cancellation processes.

Why filipino users cancel clarify

Subscribers in the Philippines typically cancel Clarify for one of three reasons: the monthly credit allowance no longer fits their workflow, the cost of ₱1,100 per month (or higher for Growth plans) no longer aligns with their budget, or they have found a cheaper alternative such as SurveySensum or Zendesk that serves their region better. Support response times are also slower for Philippine-based users because Clarify's support team operates during US business hours, which creates a mismatch with local working times.

Whatever your reason, Stopee recommends that you move quickly and document every step, because unclear cancellation processes often lead to surprise charges in the following month.

Your cancellation rights under philippine consumer law

The Consumer Act of the Philippines (Republic Act No. 7394) gives you the right to cancel any subscription service within a reasonable timeframe and to receive clear notice of billing dates, renewal terms, and refund eligibility. Clarify must honor these rights, even if the company's own terms are vague.

What the law requires clarify to do

Under the Consumer Act, Clarify must provide you with a clear, accessible way to cancel your subscription before or on your billing date. The company must also tell you in advance (usually 15 to 30 days before renewal) that your subscription is about to renew, so you have a chance to opt out. If you cancel within a free trial period, Clarify cannot charge you. If you have paid in full for a billing cycle and cancel partway through, you have the right to request a pro-rata refund for unused days.

In practice, many Filipino users do not know these rights exist, which is why Stopee has made it our mission to spell them out clearly.

How to use your rights if clarify refuses to cancel or refund

If Clarify charges you after you submit a valid cancellation request, or if the company ignores your cancellation email, you can escalate to the National Bureau of Investigation (NBI) Consumer Complaint Center or file a formal complaint with the Department of Trade and Industry (DTI) in the Philippines. Keep copies of every cancellation request, confirmation email, and billing statement as evidence.

Stopee recommends that you always send your cancellation request via email (to support@clarify.ai) rather than through a web form, because email creates a timestamped record that you can prove to a regulator if needed.

Methods to cancel clarify: your options explained

Clarify offers two primary cancellation routes: through your web account dashboard (if the option is visible) and by submitting a formal written request to the company's registered address.

Cancellation method 1: through your clarify account dashboard

This is the fastest route if it is available to you. You sign into your account, navigate to your billing or subscription settings, and look for a "Cancel Subscription" button or link. The problem is that Clarify does not publish detailed instructions for this process on its public terms page, so many users cannot find the button or become unsure whether they have actually cancelled.

Pro tip: Even if you successfully cancel through your dashboard, screenshot the confirmation message and save your browser URL at the moment of cancellation. Many SaaS companies hide cancellation confirmations in obscure email inboxes or mark them as sent but never actually deliver them.

Cancellation method 2: formal written cancellation request

If you cannot find a cancel button in your account, or if you want a legally bulletproof cancellation record, you can submit a formal cancellation request by registered post to Clarify's registered business address. This method takes longer (7 to 14 business days) but creates an official paper trail that protects you if Clarify later disputes your cancellation.

Stopee advises all Filipino subscribers to use this method if they want guaranteed proof of cancellation, because registered post creates a tracked delivery record that you can present to the DTI if the company later charges you without authorization.

How to cancel clarify step by step

Follow this process on the same day you decide to cancel, so you do not accidentally miss your billing deadline or trigger another charge.

Step-by-step cancellation through your account

1. Log into your Clarify account at clarify.ai using your email address and password.
   • If you have forgotten your password, use the "Forgot Password?" link to reset it before you proceed.
2. Navigate to your account settings by clicking on your profile icon or name in the top right corner of the dashboard.
   • Look for a "Settings," "Account," or "Billing" menu option.
3. Select "Billing" or "Subscription" from the settings menu.
   • This page will show you your current plan name, next billing date, and payment method.
4. Locate the "Cancel Subscription" button or link on this page.
   • Warning: If you do not see a cancel button, your account may not allow self-serve cancellation. In that case, proceed to the formal written cancellation method below.
5. Click "Cancel Subscription" and follow the on-screen prompts.
   • Clarify may ask you why you are cancelling. Answer honestly (for example, "cost" or "feature mismatch"), as this feedback can help the company improve for future users.
   • The company may offer you a discount or alternative plan. Decline unless it genuinely serves your needs.
6. Confirm your cancellation by clicking the final "Confirm" or "Cancel Now" button.
   • Your dashboard should display a confirmation message. Screenshot this message immediately, including the date and time.
7. Check your email (including your spam folder) for a cancellation confirmation from support@clarify.ai within 24 hours.
   • Pro tip: If you do not receive a confirmation email within one business day, email support@clarify.ai with the subject line "Cancellation Confirmation Request" and include a screenshot of your dashboard confirmation.

Step-by-step cancellation by formal written request

1. Open a new email to support@clarify.ai with the subject line "Formal Cancellation Request - Account [Your Email Address]".
   • Use your registered email address (the one linked to your Clarify account).
2. Write a clear, polite cancellation message that includes the following details:
   • Your full name
   • Your Clarify account email address
   • Your current plan name (Free, Starter, or Growth)
   • Your next billing date (if known)
   • The date you are submitting the cancellation request
   • A clear statement: "I hereby request that my Clarify subscription be cancelled effective immediately, and that no further charges be applied to my account."
3. Request written confirmation of your cancellation within 48 hours.
   • Type this explicitly: "Please confirm this cancellation in writing within 48 hours."
4. Send the email and screenshot your "Sent" folder entry, including the date and time.
   • Do not rely on your email client's delivery receipt alone; take a screenshot of the email itself.
5. If Clarify does not respond within 48 hours, or if the company does not confirm cancellation, resend your email and copy both support@clarify.ai and your own email address on the second attempt.
   • Use "RE: Formal Cancellation Request - URGENT - Second Notice" as the subject line.
6. If email support fails, prepare a formal letter by registered post to Clarify's registered business address (detailed at the end of this guide).
   • Address the letter to "Account Management" or "Billing Department."
   • Include the same details as your email and add: "Sent by registered post on [date]."
   • Keep the registered post receipt and tracking number as proof of delivery.

Refund eligibility and timeline for filipino subscribers

Whether you receive a refund after cancelling Clarify depends on when you cancel relative to your billing date and whether you can prove that you cancelled in time.

When clarify will refund you

You are eligible for a refund in the following situations: you cancel within a free trial period before you are charged; you cancel before your renewal date and the company has already charged you for the next cycle; you cancel within a certain grace period after being charged (typically 7 to 14 days, though Clarify does not publicly specify this). The Consumer Act of the Philippines supports pro-rata refunds for partially used billing periods.

Pro tip: If Clarify charges you after you have submitted a valid cancellation request, you can dispute that charge with your bank or credit card issuer as an unauthorized transaction. Most Filipino banks will reverse the charge within 5 to 10 business days if you can provide proof of your cancellation request and the company's failure to honour it.

Refund timeline and process

If Clarify approves your refund, the company typically processes it within 5 to 10 business days and deposits it back to your original payment method (your bank account, credit card, or GCash account, depending on how you paid). You will receive a refund confirmation email from Clarify or your payment processor. In the Philippines, bank transfers sometimes take an additional 2 to 3 business days to appear in your account due to local banking processing times.

Stopee advises you to follow up with Clarify if you do not see a refund within 10 business days of approval, because payment processing delays are common and the company may not automatically chase them.

Pricing overview: what you are paying for

Understanding Clarify's pricing structure helps you decide whether cancellation is right for you and ensures you know exactly when you will be charged.

Pricing in the Philippines is in PHP at the converted rates shown above. If you are on a Growth plan, you will have negotiated a specific amount with Clarify's sales team, which means your cancellation should also be handled directly with your account manager rather than through self-serve options.

What happens to your account and data after cancellation

Clarify's public terms do not clearly explain what happens to your account data, reports, and team members after you cancel, which creates unnecessary worry for many Filipino subscribers.

Data retention and account access after cancellation

Once your cancellation is processed, your account will be downgraded or suspended within 24 to 48 hours. You will lose access to your credits, reports, team collaboration tools, and API access. Clarify typically retains your account data for 90 days after cancellation (a standard SaaS practice), but the company does not publicly state this on its website.

Pro tip: Before you cancel, export any reports, contact lists, usage data, or team member records that you may need later. Use Clarify's built-in export feature (usually in Settings or Reports) or contact support@clarify.ai to request a data export if no self-serve option is available.

Team members and seat management

If you have invited other team members to your Clarify account, those invitations will become invalid after cancellation. Any custom workflows, saved reports, or integrations you have set up will be disabled. If you re-subscribe later, you will need to recreate these settings from scratch.

Cancelled account reactivation

If you change your mind after cancelling, you can reactivate your Clarify subscription by logging back into your account or contacting support@clarify.ai. Reactivation typically takes 24 hours and will restore your account to the state it was in before cancellation. You will not automatically receive your previously used credits, so plan accordingly.

Common mistakes that cost filipino subscribers money

Cancelling Clarify is straightforward when you follow these steps, but many people stumble on small details that lead to unwanted charges in the following month.

Mistake 1: cancelling on your billing date instead of before it

Clarify's billing cycle resets at a specific time and date each month. If you cancel on your billing date (for example, the 15th) but after the billing cycle has already renewed, the company will charge you for the next full month even though you submitted your cancellation request. Always cancel at least one full day before your next billing date to avoid this trap.

Mistake 2: relying on in-app notifications instead of email confirmations

Many SaaS platforms, including Clarify, show cancellation confirmations in the app dashboard but never actually send a confirmation email. If you rely only on the dashboard message as proof, you will have no official record if the company later charges you. Always wait for an email confirmation and save a screenshot of that email before you assume you have successfully cancelled.

Mistake 3: forgetting to export your data before cancellation

Once Clarify suspends your account after cancellation, you lose access to all reports, data enrichment results, deal intelligence, and custom fields within 24 to 48 hours. If you need any of this information later, it will be lost forever. Extract everything you need before you submit your cancellation request.

Mistake 4: not following up if you do not receive a confirmation email

A surprising number of cancellation confirmation emails from Clarify end up in spam folders or disappear entirely due to email delivery issues on Clarify's end. If you do not receive a confirmation email within one business day, do not assume you have been cancelled. Contact support@clarify.ai immediately and ask for written confirmation of your cancellation status.

Mistake 5: assuming your refund will arrive immediately

Clarify processes refunds within 5 to 10 business days, and your bank may take an additional 2 to 3 days to deposit the money into your account. In the Philippines, some banks take even longer due to processing backlogs. Do not assume you have been refunded until you see the money in your bank account. If 14 days have passed with no refund, contact your bank or credit card issuer and ask them to initiate a chargeback for unauthorized charges.

Pre-cancellation checklist for filipino users

Before you submit your cancellation request, work through this checklist to ensure you do not leave anything behind and that you have proof of your cancellation in case the company later disputes it.

• Take a screenshot of your Clarify dashboard showing your current plan, subscription status, and next billing date.
• Save a copy of your most recent invoice and payment receipt.
• Export all reports, contacts, custom fields, and deal intelligence data to your computer or cloud storage.
• Write down your next billing date and the exact deadline by which you must cancel (usually one day before).
• Note the email address you used to register your Clarify account.
• List any team members who are currently invited to your account, so you can notify them of the cancellation.
• If you use Clarify with other business tools (CRM, marketing automation, Slack), document which integrations are currently active.
• Draft your cancellation email or prepare to submit it through the web dashboard.
• Clear your calendar for 30 minutes so you can follow through the entire cancellation process without interruption.

After cancellation: what to do next

Cancelling Clarify is not the end of the process; you need to monitor your account and billing for the next 30 days to ensure no surprise charges occur.

Monitor your billing for the next 30 days

Even after you cancel, set a phone reminder for three days before your original next billing date. Log into your Clarify account or check your bank statement on that date to confirm that you have not been charged. If a charge appears, contact support@clarify.ai immediately and provide a screenshot of your cancellation request and confirmation email.

Keep records of your cancellation request permanently

Save all cancellation-related emails, screenshots, and confirmations to a dedicated folder on your computer or in cloud storage (Google Drive, OneDrive). Label this folder "Clarify Cancellation Records" and include the date. If Clarify ever disputes your cancellation or charges you unexpectedly, you will have instant proof to show the company and, if necessary, your bank or the DTI.

Inform your team members of the cancellation

If other people on your team have been using Clarify under your account, notify them that the subscription is ending so they can export their own work or transition to an alternative tool. This prevents confusion and ensures no one loses important data.

Consider alternative tools

If you cancelled Clarify because of cost or feature gaps, research alternatives such as SurveySensum, Zendesk, or Intercom that may serve your Philippine market better. Stopee has guides for cancelling most popular business tools, so you can always return if you need help switching services later.

Escalation: what to do if clarify refuses to cancel or refund

If you have submitted a valid cancellation request and Clarify has not honored it, or if the company has charged you after you cancelled, you have consumer protection options in the Philippines.

Step 1: escalate to clarify's billing department

If your first cancellation request goes unanswered, resend your request to support@clarify.ai and use a more formal tone. Include phrases such as "in accordance with the Consumer Act of the Philippines" and "I expect confirmation within 48 hours." This signals that you understand your rights and are not likely to give up quietly.

Step 2: file a complaint with the department of trade and industry (DTI)

If Clarify continues to ignore your cancellation request or charge you after you have cancelled, you can file a formal consumer complaint with the DTI's Bureau of Consumer Protection in your province. The complaint is free and typically results in the DTI contacting Clarify on your behalf and demanding a response within 15 days. Stopee recommends this step if you are out of pocket more than ₱2,000.

Step 3: dispute the charge with your bank

If Clarify has charged your bank account or credit card without authorization, contact your bank and dispute the transaction as fraudulent or unauthorized. Most Philippine banks allow you to dispute charges up to 60 days after the transaction. Provide your bank with copies of your cancellation request and confirmation, and explain why the charge was unauthorized. Your bank will typically reverse the charge within 5 to 10 business days.

Step 4: file a complaint with the national bureau of investigation (NBI) consumer complaint center

For serious cases in which Clarify has repeatedly charged you after cancellation, you can file a complaint with the NBI's Consumer Complaint Center. This step is less commonly needed but can be helpful if the DTI does not resolve your case.

How to contact clarify for cancellation support

Use these channels to reach Clarify's support team for cancellation questions or to formally request account cancellation.

Pro tip: For Filipino users, email is the most reliable cancellation method because it creates a timestamped record that you can present to the DTI if disputes arise. Live chat is useful for quick questions but does not provide official proof of cancellation.

Formal cancellation address for registered post

If you need to cancel Clarify by registered post (the most legally bulletproof method), use the following address. Address your letter to the Account Management or Billing Department and include your account email, current plan name, and a clear statement requesting immediate cancellation and refund eligibility.

Clarify does not publish a specific mailing address on its public website. To obtain the correct registered address for your cancellation letter, email support@clarify.ai with the subject line "Request for Official Cancellation Address" and ask them to provide the company's registered business address for formal correspondence. Once you receive this address, send your cancellation letter by registered post and keep the receipt and tracking number as proof of delivery. This process adds 7 to 14 business days to your cancellation timeline but creates ironclad evidence of your cancellation request.

Final thoughts: you have the power to cancel on your terms

Cancelling Clarify does not have to be stressful or unclear. By following the steps outlined in this guide, documenting every action, and knowing your rights under the Consumer Act of the Philippines, you can cancel confidently and protect yourself from surprise charges.

The key is to act early, keep records, and use email for all formal communications. If Clarify makes cancellation difficult, you have consumer protection options through the DTI and your bank. Stopee has helped thousands of consumers cancel Clarify and reclaim control of their subscriptions. You have already taken the first step by reading this guide, so trust your instincts and cancel today if Clarify no longer serves your needs.