Manage Cointracker

How to cancel cointracker and recover your money in canada

What cointracker does and why you might want to leave

Cointracker is a cryptocurrency portfolio tracking and tax reporting tool that pulls your transaction history from exchanges, wallets and blockchains to calculate cost basis, capital gains and generate tax forms for your filings. You use it to monitor your crypto holdings across multiple platforms and prepare CRA-compliant tax documentation all in one place.

The service runs on both web and mobile (iOS and Android), and your subscription billing flows through either Cointracker's own website, the Apple App Store or Google Play depending on how you signed up. You might want to cancel if you have switched to a competing platform, no longer trade actively, or find the pricing no longer justifies the value.

At Stopee, we understand that subscription management can feel overwhelming. That's why we've built this step-by-step guide to help you exit Cointracker cleanly and claim any refund you're entitled to under Canadian consumer law.

When cancellation makes sense

You should consider cancelling if you're paying for features you no longer use, if you've consolidated your crypto holdings to a single exchange with built-in tax tools, or if the annual cost (up to CAD $62.99 per year for Premium) no longer aligns with your trading activity. Cancellation is also the right move if you want to switch to a competitor like CoinFLEX, Koinly or Accointing.

Why act now

Canadian consumer protection laws give you explicit rights within a specific time window. If you purchased an annual plan within the last 30 days and have not yet downloaded any tax forms or CSV files, you can claim a full refund. Waiting beyond that window closes this door permanently, so acting today protects your money.

Cointracker pricing and plan breakdown

Understanding your plan type is crucial because refund eligibility and cancellation methods vary by tier.

How to identify your plan type

Log in to your Cointracker account or open the app. On the web, navigate to Account and look for Subscription plans. On mobile, open Settings and find Current plan. Check the billing frequency (monthly or annual) and the exact price. If you purchased through Apple or Google, your receipt will show which store processed the transaction. This detail matters because it determines both your cancellation method and whether you qualify for a refund.

Your consumer rights in canada and the 30-day refund window

Canadian consumer protection law protects you when you purchase digital services.

Under Cointracker's stated refund policy, annual plans qualify for a 100% money-back guarantee within 30 days of purchase. The critical condition: you must not have downloaded any tax forms or CSV files. The moment you download a tax export or CSV report, your refund eligibility expires. Monthly legacy plans (Legacy Pro, Enthusiast) are explicitly non-refundable, so if you hold one of those, your options are limited to cancellation only.

If you purchased through the Apple App Store or Google Play, both stores have their own refund windows (typically 48 hours to 14 days depending on the app and your device). You must initiate refund requests directly through the store, not through Cointracker support. The store's policy governs the outcome, and Cointracker cannot override it.

Stopee recommends documenting your purchase date and account status now. Take a screenshot showing your subscription type, the date you signed up and confirm whether you've downloaded any tax files. This evidence becomes invaluable if you need to escalate a refund dispute.

Escalation rights if cointracker refuses

If Cointracker denies your refund claim and you believe you qualify, you can lodge a complaint with your provincial consumer protection agency. In Ontario, that's Consumer Protection Ontario. In British Columbia, contact the Office of the Residential Tenancy Branch. Every province has equivalent authority. These agencies can investigate unfair business practices and compel refunds if the company acted in breach of consumer law.

How to cancel cointracker in three ways

Your cancellation path depends on where you purchased the subscription: directly through Cointracker's website, the Apple App Store or Google Play.

Method 1: cancel via cointracker's web account

Use this method if you signed up directly on Cointracker's website.

1. Open your web browser and go to the Cointracker website.
2. Sign in with your email and password.
   • If you've forgotten your password, click the "Forgot password?" link and follow the reset email.
3. Click on your account profile icon or menu (usually top-right corner).
4. Select Account or Settings from the dropdown menu.
5. Click Subscription plans or Billing.
6. Find your active subscription and click Manage subscription.
7. Click Cancel subscription.
   • Cointracker may show a retention offer (discount or extended trial). You can ignore this and proceed to cancel.
8. Confirm the cancellation. You will receive an email confirmation within minutes.

What happens next: Auto-renewal stops immediately. Your paid features remain active until the end of your current billing cycle. After that date, your account converts to free tier (read-only access). You keep all your historical data and imported transactions.

Method 2: cancel via the cointracker mobile app

Use this method if you use the iOS or Android app and purchased directly through Cointracker (not the App Store or Google Play).

1. Open the Cointracker app on your phone.
2. Tap the Settings or Menu icon (usually bottom-right or top-left corner).
3. Look for Current plan, Subscription or Account settings.
4. Tap Manage subscription or Subscription settings.
   • The app may redirect you to your account page within the app, or it may open your web browser to sign in.
5. Select Cancel subscription and confirm.
6. Watch for a confirmation email within a few minutes.

Pro tip: If the app opens a web browser, you're actually completing the cancellation on the web. The experience is identical to Method 1.

Method 3: cancel through apple app store or google play

Use this method ONLY if your subscription was purchased through the App Store or Google Play, not directly through Cointracker.

On iPhone or iPad (Apple App Store):

1. Open the Settings app on your device.
2. Tap your name at the very top.
3. Tap Subscriptions.
   • If you don't see Subscriptions, tap iTunes & App Stores, then scroll to Subscriptions.
4. Find Cointracker Premium in the list of active subscriptions.
5. Tap it.
6. Tap Cancel subscription.
   • Apple may show a cancellation survey or final offer. Complete or skip as you prefer.
7. Confirm cancellation. You'll see "Expires [date]" next to the subscription.

On Android (Google Play):

1. Open the Google Play app.
2. Tap your profile icon (top-right).
3. Tap Payments & subscriptions.
4. Tap Subscriptions.
5. Find Cointracker Premium in the list.
6. Tap it.
7. Tap Cancel subscription.
   • Google Play may offer a retention discount. You can proceed with cancellation regardless.
8. Confirm cancellation and verify the "Expires" date.

Warning: Cancelling through the App Store or Google Play does NOT cancel the Cointracker account itself. You can still log in to Cointracker after cancellation, but you lose premium features once the billing cycle ends. Your data stays in your account indefinitely unless you delete it.

What happens after you cancel

Cancellation is not deletion, and it can feel uncertain during those final days. Let's clarify what actually occurs.

During the final billing cycle

After you cancel, your subscription enters a "grace period" that runs until the end of your paid billing cycle. If you paid for a yearly plan and cancelled on day 100, you still have premium access for the remaining 265 days. You can still generate tax forms, export CSV files and access all portfolio features during this window.

After your billing cycle ends

Once the paid period expires, Cointracker downgrades your account to the free tier. You retain read-only access to your account: you can view your portfolio, see historical prices and review imported transactions. However, you cannot generate new tax forms, create price alerts or unlock additional coins. Your data never disappears unless you manually delete it.

If you need to delete your account entirely

Account deletion is separate from cancellation. If you want to permanently remove all your data from Cointracker's servers, contact Cointracker support directly and request account deletion. They will deactivate your account and erase your transaction history, wallet addresses and personal information. Be aware: this action is irreversible, so only do this if you're certain you'll never need to access your portfolio history again.

How to claim your refund

A refund is your right under the conditions set by Cointracker and Canadian law. Act methodically to secure it.

Step 1: verify your eligibility (do this first)

Before you contact support, confirm you meet ALL of these requirements:

• You purchased an annual plan (Premium yearly, Web personal annual or equivalent).
• Your purchase was made within the last 30 days.
• You have NOT downloaded any tax forms, tax reports, CSV exports or other tax-related files from Cointracker.
• The subscription is still active (you have not yet cancelled it).

If any of these conditions fail, your refund claim will be denied. If you're unsure whether you downloaded a file, assume you did-most users do without realizing it blocks refunds.

Step 2: request the refund before cancelling

Contact Cointracker support while your subscription is still active. Go to the Cointracker help center or support page and submit a refund request. Include your account email, the date of purchase and a brief reason (e.g., "Request refund within 30-day window"). Keep a copy of this email for your records.

Pro tip: Request the refund BEFORE you cancel the subscription. This signals to support that you're serious and haven't simply clicked "cancel" on a whim. Some companies process refunds faster when you request them proactively.

Step 3: if cointracker denies your request

If Cointracker rejects your refund and you believe you qualify, escalate immediately. Reply to their support email and explain why you meet the 30-day, no-download criteria. If they refuse again, file a complaint with your provincial consumer protection authority. You can also dispute the charge with your credit card company or bank if you paid by card.

Refunds via apple or google

If you purchased through the App Store, request a refund directly from Apple within their refund window (usually 48 hours, sometimes up to 14 days). If you purchased through Google Play, submit a refund request to Google; their window is typically 48 hours. Both stores handle refunds independently of Cointracker's policy, so their terms apply.

Common mistakes that cost you money or time

Cancelling feels straightforward, but small errors can trap you in paid tiers longer than necessary or forfeit your refund entirely.

Mistake 1: downloading a tax file after purchase

The most costly error is exporting a single tax form or CSV file after you decide you want a refund. Cointracker's policy is absolute: once any file is downloaded, the 30-day refund guarantee evaporates. If you're on the fence about cancellation, do not download tax reports until you've decided to stay. This one action determines your refund eligibility.

Mistake 2: cancelling through the wrong channel

If you purchased through the App Store but you cancel on Cointracker's website, the web cancellation won't stop the App Store's auto-renewal. Your subscription keeps billing. Always cancel through the same channel you used to buy. Check your original receipt or confirmation email to see whether it came from Cointracker, Apple or Google.

Mistake 3: assuming your account is deleted

Cancelling your subscription does not delete your account. Your portfolio data, transaction history and personal information remain in Cointracker's system indefinitely. If privacy is your concern, you must explicitly request account deletion. Cancellation alone leaves your data intact but dormant.

Mistake 4: not documenting the cancellation date

Always save the cancellation confirmation email. This proof of cancellation is essential if a charge appears on your bill after you've cancelled, or if you need to dispute a denied refund claim. Most support disputes are resolved faster when you provide the confirmation timestamp.

Checklist: before you cancel

Use this list to ensure you're ready to cancel and won't regret it.

• Verify you no longer need tax form exports or portfolio tracking.
• Download any tax forms or reports you may need for your 2024 CRA filing if you plan to refund.
• Confirm your plan type (monthly or annual) and where you purchased it (web, App Store or Google Play).
• Take a screenshot of your current subscription status for your records.
• If refund-eligible, document that you have not downloaded any files since purchase.
• Decide whether you'll request a refund before or after cancellation.
• Note the date your current billing cycle ends so you know when premium features expire.

Why stopee helps thousands of canadians cancel confidently

Stopee exists because subscription cancellations shouldn't require a PhD in terms and conditions. We've helped thousands of Canadian consumers navigate the fine print of tools like Cointracker, Koinly and Accointing, and we know exactly where companies hide their cancellation buttons and refund traps.

When you use Stopee, you get step-by-step cancellation guidance, refund eligibility checks and escalation support if a company refuses to honour your rights. Our mission is to empower you to cancel on your own terms, reclaim your money and move forward without confusion.

Cointracker is a useful tool for traders and investors, but it's not forever. Whether you're switching platforms, cutting costs or simply don't need it anymore, you deserve a smooth exit. Stopee has helped thousands of consumers cancel subscriptions like Cointracker and recover their money within Canadian consumer protection law. Visit Stopee.com today to explore your options and take control of your digital spending.

Contact information for further disputes

If Cointracker refuses your refund request or fails to honour your cancellation, you have formal escalation paths in every Canadian province.

Provincial consumer protection agencies

File a complaint with your provincial authority:

• Ontario: Consumer Protection Ontario (serviceontario.ca)
• British Columbia: Office of the Residential Tenancy Branch (gov.bc.ca)
• Alberta: Government of Alberta Fair Trading (fairtrading.gov.ab.ca)
• Quebec: Office of the Protecteur du consommateur (protecteurconsommateur.qc.ca)
• Manitoba: Consumer Protection Office (gov.mb.ca)
• Saskatchewan: Saskatchewan Consumer Protection Office (saskatchewan.ca)

Include your account email, purchase date, cancellation confirmation and any refund denial emails from Cointracker. These agencies investigate unfair business practices and can compel companies to issue refunds.

Credit card and bank disputes

If you paid by credit card or debit card, you can also initiate a chargeback through your bank. Explain to your bank that you requested a refund, the company refused without valid reason and you're disputing the charge. Most banks will issue a provisional credit while they investigate.

Remember: Stopee advocates for your rights every step of the way. You have options, you have time and you have power. Use this guide to cancel Cointracker with confidence.