Manage Tracki

How to cancel tracki GPS tracking and stop recurring charges in canada

What tracki is and why you might want to cancel

Tracki is a GPS tracking device and cloud-based subscription service that monitors the real-time location of vehicles, pets, people, and valuable assets. The service combines a small hardware device (equipped with an international SIM card) and a mobile app or web portal that displays live location data wherever you are in the world. Tracki subscriptions are billed separately from the device itself and are required to maintain network connectivity and live tracking functionality.

You might be considering cancellation for several reasons: your tracking needs have changed, you've found a cheaper alternative, the device isn't meeting your expectations, or you simply no longer need the service. Whatever your reason, Stopee is here to guide you through the cancellation process step by step and help you understand your rights as a Canadian consumer.

Common reasons to cancel tracki

Customers frequently cancel Tracki when they've resolved the situation they were tracking (a pet returns home safely, an asset is recovered), when the monthly subscription cost becomes unaffordable, or when they discover competing services with lower pricing or better features. Some users cancel because they prefer a one-time purchase model over ongoing subscription fees, while others find that the battery life or accuracy doesn't match their expectations. Understanding your reason helps you decide whether cancellation is the right choice or whether you should pause the service instead.

Your consumer rights under canadian law

Canada's consumer protection framework gives you specific rights when cancelling subscription services, and Stopee wants you to know exactly where you stand. The federal Competition Act and provincial consumer protection laws (particularly in Ontario, British Columbia, and Quebec) regulate subscription billing and require companies to obtain clear consent before charging recurring fees.

Key consumer protections in canada

Under the Consumer Protection Act and similar provincial legislation, you have the right to cancel a subscription without penalty during a "cooling-off period"-typically 14 days from purchase. Tracki must provide you with a clear cancellation method that is at least as easy to use as the original purchase method. If the company makes cancellation deliberately difficult (for example, by hiding the cancellation option or requiring phone calls to a long-distance number), you may have grounds to file a complaint with your provincial consumer protection authority.

Additionally, Canadian law requires that subscription companies clearly disclose the recurring billing terms before you pay. If Tracki's terms were unclear or buried in fine print, you may be eligible for a partial or full refund even outside the standard return window. Keep all confirmation emails, order receipts, and billing statements-these are your proof if you need to escalate a complaint to your provincial consumer protection office or the Competition Bureau.

Tracki pricing in canada

Before you decide to cancel, understand exactly what you're paying and whether alternative plans might suit you better. The following table shows current Tracki subscription costs in Canadian dollars:

If you're paying more than these rates, you may be on an older pricing tier or you purchased through a reseller. Before cancelling, verify your actual bill on your Tracki account dashboard or ask support for a cost breakdown. Sometimes downgrading to a cheaper plan is smarter than cancelling entirely, especially if you might need tracking again in the future.

How to cancel tracki based on where you purchased

The cancellation method you use depends on where you bought your Tracki subscription. Each purchasing channel has different rules, and Stopee will walk you through each one so you don't miss a step.

Cancel if you purchased directly from tracki

If you signed up for Tracki through their website or official channels, you'll need to contact their support team directly to end your subscription. Here's the step-by-step process:

1. Gather your account information:
   • Your email address registered with Tracki
   • Your device ID, IMEI number, or serial number (found on the device or in your account settings)
   • Your order number (visible in your original confirmation email or on your account)
2. Contact Tracki support using one of these methods:
   • Live Chat: Log into your Tracki account and open the chat window (usually bottom-right corner of the screen)
   • Phone or text: Call or text +1 647-250-0066 (Canadian support line)
3. Clearly state: "I want to cancel my subscription effective immediately" (or specify a future date if preferred).
4. Provide your account information when asked.
5. Ask the support agent to confirm the cancellation date and when your recurring charges will stop.
6. Pro tip: Request written confirmation-a screenshot of the chat, an email confirmation, or a transcript showing the cancellation date. Save this for your records in case a charge appears after cancellation.
7. Wait for a confirmation email from Tracki within 24 hours; if you don't receive one, follow up via live chat or phone.

Cancel if you purchased via best buy canada

If you bought Tracki through Best Buy Canada, the retailer's terms note that "Membership is $19.99/month until you cancel" and warn that "a service recovery fee may apply if you cancel after the first 30 days." This doesn't mean you can't cancel-it means you should understand the potential fees before proceeding.

1. Review the Best Buy product page for your Tracki model to confirm their exact cancellation policy and any applicable fees.
2. Contact Tracki support directly (see the direct-purchase instructions above) and inform them you purchased through Best Buy.
3. Provide your order number from Best Buy along with your Tracki device ID.
4. Ask whether Best Buy's service recovery fee applies to your account and request written confirmation of any fees before you approve the cancellation.
5. Confirm the cancellation date in writing.
6. Warning: Do not cancel through Best Buy's website alone; Tracki's tracking service is managed separately, and cancelling a retailer order doesn't always stop the Tracki subscription charges.

Cancel if you purchased through apple app store or google play

If you signed up for Tracki through your phone's app store, you can manage the subscription directly through your device's subscription settings. Apple and Google handle refunds and cancellations independently of Tracki, which gives you more consumer protection in some cases.

1. For Apple App Store (iPhone/iPad):
   • Open Settings and tap your name at the top.
   • Select "Subscriptions."
   • Find "Tracki" in the list and tap it.
   • Tap "Cancel Subscription" and follow the prompts to confirm.
   • Your subscription will end on the next billing date; Apple will send you a confirmation email.
2. For Google Play (Android):
   • Open the Google Play Store app.
   • Tap the menu icon (three horizontal lines) and select "Subscriptions."
   • Find "Tracki" and tap it.
   • Tap "Cancel Subscription" and confirm.
   • Google will send a confirmation email, and charges will stop on your next billing date.
3. Pro tip: Apple and Google typically allow you to cancel within 30 days of purchase and request a refund. If you cancel within this window, open a refund request through your app store account immediately-don't wait for Tracki to process it.
4. Additionally, contact Tracki support at +1 647-250-0066 to notify them that you've cancelled through the app store, so they can deactivate your account on their end and ensure no orphaned charges appear.

What happens immediately after you cancel

Cancelling your Tracki subscription doesn't mean your account vanishes instantly. Understanding the transition period helps you avoid confusion or unexpected charges.

Service end dates and device functionality

When you cancel, Tracki stops charging your recurring fee on your next billing date. However, the device may continue to function briefly depending on your account status and whether an active connection plan remains active. Once your subscription truly ends, the device loses its international SIM connectivity and cannot transmit location data to the Tracki app or web portal-even if the device itself still powers on.

Pro tip: Ask Tracki support specifically when your service will be completely deactivated. Some accounts have a grace period of a few days; others stop immediately. Get the exact date in writing.

Historical data retention

Tracki's policies govern how long your historical location data remains accessible after cancellation. Some services delete data after 30 days, while others may retain it longer. If you need to download or export your location history for legal, insurance, or personal reasons, do so before your cancellation becomes effective. Contact support and ask: "How long will I be able to access my historical location data after my subscription ends, and how do I download it?"

Refunds: what you can and cannot recover

Tracki's refund policy is stricter than some competitors, but Canadian consumer law may give you more options than the company's published terms suggest. Stopee wants you to know exactly what to expect.

Device refunds

Tracki's return policy allows refunds for unused, unactivated devices within 30 days of purchase. You'll receive a full refund minus shipping and handling fees. If the device has been activated (meaning it's been turned on or connected to the Tracki service), Tracki may charge a non-refundable "connection plan fee" that reduces your refund amount significantly. Some activated devices may not be refundable at all.

If you purchased the device more than 30 days ago and it's still in perfect condition, contact support anyway. Explain why you're returning it (e.g., "The device doesn't meet my expectations" or "I no longer need it"). Tracki may make an exception if you're a long-term customer or if you cancel early enough in the billing cycle.

Subscription refunds

Subscription payments are generally non-refundable after the first 30 days. However, Tracki does offer limited exceptions: if you paid for your subscription within the last six months, you may request a partial refund-capped at one month's worth of fees or a prorated amount for long-term plans. Taxes, shipping, and handling charges are almost never refunded.

Pro tip: If you cancel after one month but before three months, ask Tracki to prorate your refund for the unused portion of your billing cycle. For example, if you paid $42 for three months but cancel after five weeks, you should receive a refund for the roughly 1.5 months you didn't use. Be polite but firm: "I'm requesting a prorated refund for the unused portion of my subscription in accordance with fair billing practices."

Refund escalation for canadian consumers

If Tracki denies your refund request and you believe they've violated Canadian consumer protection law, you can escalate:

1. Credit card chargeback: Contact your credit card issuer and request a chargeback if Tracki charged you without authorization or failed to provide the promised service. This typically reverses the charge while the credit card company investigates.
2. Small claims court: In Canada, you can sue Tracki in small claims court for amounts under $15,000 (depending on your province). The burden is on Tracki to prove the charge was legitimate.
3. Provincial consumer protection office: File a complaint with your province's consumer protection authority. In Ontario, contact ServiceOntario; in British Columbia, contact the Office of the Superintendent of Real Estate (consumer complaints division); in Quebec, contact Office de la protection du consommateur. Stopee recommends keeping documentation of all communications with Tracki before escalating.

Common mistakes to avoid when cancelling

Cancelling a subscription might seem simple, but small oversights can cost you money or create headaches down the road. Here's what catches people off guard.

Mistake 1: assuming the service stops immediately

Many customers think cancelling means the tracking stops right away. In reality, you're usually charged through the end of your current billing cycle. If you cancel on day 5 of a 30-day month, you'll likely be charged through day 30 or day 35. Check your cancellation confirmation for the exact "service end date" and plan accordingly.

Mistake 2: cancelling through the app store without notifying tracki

If you cancelled your app store subscription but didn't contact Tracki directly, the company may still see your account as "active" and attempt to charge you on their backend. Always contact both the app store AND Tracki to ensure the subscription is fully terminated on both systems.

Mistake 3: not requesting written confirmation

A verbal cancellation over the phone or a chat that disappears after you close the window is not proof. If a charge appears three months later and you can't prove you cancelled, you'll be stuck arguing with customer service. Always request an email confirmation or a screenshot of the cancellation confirmation message.

Mistake 4: ignoring the service recovery fee or early cancellation penalty

Tracki and some resellers (like Best Buy) may charge a service recovery fee if you cancel within a certain period. Always ask: "Are there any cancellation fees, service recovery fees, or early termination penalties on my account?" Get the answer in writing before you confirm the cancellation.

Mistake 5: forgetting to download your location history

Once your subscription expires, you lose access to your historical tracking data. If you need location records for insurance claims, legal disputes, or personal records, export or download them before your cancellation is final. Many customers regret not doing this until it's too late.

Cancellation checklist: steps to complete before and after

Use this checklist to ensure you've covered all the bases and won't face surprise charges or data loss after cancellation.

When to keep tracki instead of cancelling

Cancellation isn't always the answer. Before you pull the trigger, consider whether you'd genuinely benefit from keeping the service with a few adjustments.

Reasons to pause or downgrade instead

If your tracking needs are occasional or seasonal (e.g., you only track your pet during hiking trips), ask Tracki if they offer a pause or suspend option that doesn't charge you when inactive. Some companies allow you to temporarily disable a subscription without losing your account data or device activation status. Downgrading to a cheaper plan-such as moving from monthly billing to annual prepaid billing-can save you 60% or more without the hassle of reactivating the device later.

Additionally, if you're cancelling because of cost, check whether you're eligible for a student discount, a multi-device bundle, or a loyalty discount. Contact Tracki support and ask directly: "Is there a lower-cost plan or a discount program I haven't heard about?"

Why stopee helps thousands of canadians cancel smarter

Subscription services are designed to be easy to start and hard to stop-that's the business model. Hidden fees, vague cancellation language, and complex procedures all serve to keep you paying longer. Stopee exists to flip the power back to you by providing clear, step-by-step cancellation guides, explaining your consumer rights, and showing you how to escalate when a company refuses to cooperate.

Whether you're cancelling Tracki because you found a better alternative, because the cost doesn't fit your budget, or because the service doesn't meet your needs, Stopee has walked thousands of Canadians through the exact same process. You're not alone, and you have more power than you might think. Use the steps in this guide, save every confirmation, and don't hesitate to escalate to your provincial consumer protection office if Tracki charges you after cancellation or denies a refund you're entitled to.

Ready to move forward with confidence? Follow the checklist above, gather your account information, and reach out to Tracki support today. Stopee is here to ensure your cancellation is completed correctly the first time.

Contact information for cancellation

If you need to send a formal cancellation letter by registered mail or require additional contact details, use the following address for Tracki Inc.:

Tracki Inc.
Canadian headquarters
[Contact support at +1 647-250-0066 for current mailing address]

Pro tip: Email and phone cancellations are faster, but if Tracki ignores your requests, send a formal cancellation letter by registered mail (with delivery confirmation) to create a legal record. Include your full name, account email, device ID, order number, and the date you're requesting cancellation. Keep a copy for your records.

Stopee recommends always starting with live chat or phone support-it's quicker and you'll get immediate confirmation. Reserve registered mail as a backup if the company doesn't respond within 5 business days. Your consumer rights in Canada are stronger than many companies want you to know, and Stopee is committed to helping you assert them.