Manage Tracki

How to cancel tracki and stop paying for GPS tracking in the philippines

What tracki is and why you might want to cancel

Tracki is a GPS tracking service built around a small hardware device paired with a mandatory monthly connectivity subscription. You subscribe to track vehicles, pets, people, or valuables in real time through an online dashboard, and the subscription-not the device-is what you're actually paying for every month.

Understanding what you're paying for

When you pay for Tracki, you're not just buying a gadget. You're buying ongoing cellular connectivity, access to the tracking platform, real-time location updates, and dashboard management through the Tracki website or mobile app. The device sits idle without an active subscription, so most users realize quickly that keeping the service running becomes optional once their tracking need passes.

Tracki offers three main update frequencies, each at a different price point. The 1-minute update plan costs $19.95 USD (approximately ₱1,127 PHP), the 30-second update plan costs $24.95 USD (approximately ₱1,410 PHP), and the 15-second update plan costs $29.95 USD (approximately ₱1,692 PHP). The company also sells prepaid 6-month and 12-month plans at $99.60 USD (approximately ₱5,627 PHP) and $167.40 USD (approximately ₱9,458 PHP) respectively for 1-minute updates.

How tracki operates in the philippines

For users based in the Philippines, Tracki pricing appears in US dollars on their official website and help center at omni.tracki.com. Exchange rate fluctuations mean your actual peso cost shifts month to month, making budgeting unpredictable. Many Filipino users subscribe through their iPhone App Store or Google Play account, which adds another layer of complexity when it comes time to cancel because app store subscriptions require separate cancellation steps.

Local payment methods like GCash or Maya are not prominently advertised, so you likely used an international debit or credit card, or you purchased through your phone's app billing system. This matters enormously during cancellation because the cancellation method depends entirely on where you originally subscribed.

Your consumer rights under philippine law

The consumer act of the philippines protects you

The Consumer Act of the Philippines (Republic Act No. 7394) gives you explicit rights when canceling subscription services. This law requires that subscription terms be clear upfront, that you receive confirmation of cancellation, and that you are not charged after you have cancelled. If Tracki continues billing you after you've cancelled, you have legal grounds to dispute those charges and demand a refund.

Under this law, Tracki must honor your cancellation request promptly and provide written confirmation. If they fail to stop billing you, you can file a complaint with the National Commission for the Protection of Consumers (NCPC) or escalate through the Department of Trade and Industry (DTI). Stopee recommends keeping all cancellation confirmations and billing statements as evidence of your cancellation date.

Your right to clear information and support

Philippine consumer law also requires that subscription terms, pricing, cancellation procedures, and refund eligibility be communicated clearly before you purchase. If Tracki's cancellation process is hidden, unclear, or deliberately difficult, that violates your consumer rights. Stopee has helped thousands of consumers in the Philippines understand that cancellation should never require detective work or multiple attempts.

Methods to cancel tracki based on how you subscribed

Where you subscribed determines your cancellation path

Tracki subscriptions can originate in three different places: directly through the Tracki website, through Apple's App Store, or through Google Play. Your cancellation method must match where you originally subscribed, otherwise the charges continue and you'll believe you've successfully cancelled when you haven't. This is the single biggest trap that Stopee sees repeatedly with Tracki users.

Before you begin, take a moment to locate your original purchase receipt or confirmation email. Search your inbox for emails from Tracki, Apple, or Google that reference your purchase. This receipt will tell you exactly where you subscribed and will serve as proof of purchase if you later need to dispute a charge with your payment provider.

Cancelling a tracki web subscription

If you subscribed directly through tracki.com and you pay with your own credit card or bank account, the web cancellation path is the most straightforward.

1. Visit tracki.com and log into your account with your email and password.
   • If you've forgotten your password, click "Forgot Password" and reset it immediately.
   • Make sure you're on the official Tracki domain and not a phishing site.
2. Click on your account menu or settings icon (usually in the top right corner).
   • Look for "Account," "Subscription," "Billing," or "Manage Subscription" options.
3. Navigate to "Subscription Details" or "Billing" section.
   • You should see your current plan, the next billing date, and the amount you're being charged.
4. Look for "Cancel Subscription," "Cancel Plan," or "Downgrade Subscription" button.
   • Click this button and confirm your cancellation when prompted.
   • Do not click "Pause" or "Temporarily Disable"-these are not the same as cancellation.
5. Save or screenshot the confirmation message that appears on screen.
   • This confirmation should include a cancellation date and a reference number.
6. Check your email within 10 minutes for a cancellation confirmation from Tracki.
   • Warning: If you don't receive a confirmation email within 30 minutes, log back in and verify the subscription is marked as "Cancelled" or "Inactive." If it still shows as active, repeat the cancellation steps or contact support immediately.

Cancelling an apple app store subscription

If you subscribed to Tracki through your iPhone or iPad using Apple's App Store billing, you must cancel through Apple's system, not through the Tracki app or website.

1. Open the Apple App Store app on your iPhone or iPad.
   • Do not open the Tracki app itself.
2. Tap your profile icon in the top right corner (your photo or initials).
   • Select "Account Settings" or "Subscriptions"-the exact wording varies by iOS version.
3. Select "Subscriptions" or "Manage Subscriptions."
   • Scroll through your active subscriptions to find Tracki.
4. Tap on Tracki in your subscriptions list.
   • You should see your plan name, renewal date, and the price you're being charged.
5. Tap "Cancel Subscription" or "Remove."
   • Apple will ask you to confirm your reason for cancelling and may offer a discount to keep you subscribed. You can decline the offer.
   • Tap "Confirm" or "Yes, Cancel" when prompted.
6. Wait for the cancellation confirmation to appear on screen.
   • Apple also sends a confirmation email to your Apple ID email address within minutes.
   • Pro tip: Take a screenshot of the cancellation confirmation even though Apple sends email confirmation, because you may need it if a charge appears later.

Cancelling a google play subscription

If you subscribed through Google Play on an Android device, you cancel through Google Play, not the Tracki app or website.

1. Open the Google Play Store app on your Android phone or tablet.
   • Do not open the Tracki app itself.
2. Tap your profile icon in the top right corner.
   • Select "Manage Your Google Account" or "Account Settings."
3. Tap the "Subscriptions" tab near the top (you may need to swipe left to see it).
   • You'll see all active subscriptions associated with your Google account.
4. Tap on Tracki in your subscriptions list.
   • Review the plan name, next billing date, and recurring charge amount.
5. Tap "Cancel Subscription."
   • Google may show you a discount offer or ask why you're cancelling. You can ignore both and proceed.
6. Confirm your cancellation when prompted.
   • Google sends a cancellation confirmation email to your Google account email address.
   • Warning: Some users report that Google Play cancellations take 24 to 48 hours to process, so you may see one more charge on your next billing date. If this happens, contact Google Play support immediately with your cancellation confirmation email.

What happens after you cancel tracki

Timeline and immediate next steps

Once you've successfully cancelled, your Tracki device stops receiving location updates and your dashboard goes offline on your next scheduled billing date. The company does not prorate refunds for unused days in your billing cycle, so cancelling mid-cycle means you lose the balance of that month's payment.

Between the cancellation confirmation and your final billing date, you have a critical window to verify that no additional charges appear. Check your credit card statement or bank account every 3 to 5 days. If Tracki charges you again, you have proof of cancellation and can dispute the charge immediately with your bank or card issuer, or escalate to the DTI if the company refuses to refund you.

Exporting your tracking data before losing access

If you've been using Tracki to track a vehicle or pet for an extended period, you may have months of location history stored in your account. After cancellation, this data becomes inaccessible within days. Before you cancel, log into your Tracki account and export any reports, maps, or historical tracking data you want to keep. Stopee recommends saving this as a PDF or screenshot because Tracki's data retention after cancellation is unclear.

Removing the tracki app from your phone

After cancellation confirmation is received, you can delete the Tracki app from your phone to avoid confusion. Log out of the app before deleting it so your account credentials are not saved in your device's cache. This also prevents you from accidentally paying for a reactivation if you tap the app months later out of habit.

Refund eligibility and how to request one

When tracki will and won't refund you

Tracki's refund policy is not prominently advertised, which means you need to request clarification from their support team. Generally, companies operating under the Consumer Act of the Philippines must offer a refund if you cancel within 3 business days of the original purchase. However, this 3-day window only applies to the initial subscription purchase, not to monthly renewals.

If you've been charged multiple times and you cancel mid-cycle, you should request a refund for the unused portion of your current billing period. Tracki may deny this request, but you have legal grounds to demand it under Philippine consumer protection law. Stopee recommends opening a formal dispute with your payment provider or the DTI if the company refuses.

How to formally request a refund from tracki

If you believe you're entitled to a refund, email Tracki's support team at the address listed in your original purchase receipt or account settings. In your email, include your account number, the date you cancelled, the cancellation confirmation number, the date of the charge you're disputing, and the amount. Ask for a refund within 30 days and request written confirmation.

If Tracki doesn't respond within 7 business days or denies your refund request, you can file a complaint with the National Commission for the Protection of Consumers (NCPC) at ncpc.gov.ph or visit your local DTI office in person. Stopee has documented many cases where Philippine consumers received full refunds after escalating to the DTI, especially when they had cancellation confirmation emails and bank statements as evidence.

Common mistakes that keep you charged after cancellation

These traps catch most tracki users

Canceling a subscription should feel complete the moment you see the confirmation screen, but Tracki's multi-platform approach means many people cancel in the wrong place and believe they've succeeded. You're not alone if this has happened to you-it's a common source of frustration, and Stopee sees it repeatedly with services that operate across web, Apple, and Google ecosystems.

1. Cancelling only on the Tracki website when you subscribed through App Store or Google Play.
   • The website cancellation does nothing if your billing comes from Apple or Google. You must cancel in the app store where you subscribed.
2. Deleting the Tracki app instead of cancelling the subscription.
   • Deleting the app from your phone stops nothing. Tracki continues charging your payment method every month. You must cancel the subscription first, then delete the app.
3. Clicking "Pause" or "Temporarily Disable" instead of "Cancel."
   • Some subscription services offer pause options that temporarily suspend your service but don't stop billing. Tracki's pause feature (if available on your plan) is not the same as cancellation. Always choose the cancel or terminate option.
4. Not saving cancellation confirmation proof before closing the browser or app.
   • If you don't screenshot the confirmation screen and your cancellation email doesn't arrive, you have no proof you tried. Screenshot everything before you move forward.
5. Assuming your next billing date is when the cancellation takes effect.
   • Cancellation usually takes effect on your next billing date, but some charges may process before the system updates. Monitor your account for 5 days after cancellation.
6. Not checking your bank or credit card statement in the weeks after cancellation.
   • A Tracki charge appearing after cancellation confirmation is your signal to dispute it immediately. The longer you wait, the harder it is to recover the money.

Checklist before and after cancelling tracki

Before you cancel

• Save a screenshot of your current Tracki subscription plan and renewal date.
• Search your email for your original purchase receipt to confirm where you subscribed (web, App Store, or Google Play).
• Export or save any tracking data, reports, or maps you want to keep.
• Note the current charge amount and your next billing date.
• Ensure you have your account login credentials ready.

During cancellation

• Cancel through the platform where you originally subscribed.
• Take a screenshot of the cancellation confirmation screen (including any reference or confirmation number).
• Wait for a confirmation email from Tracki (or Apple/Google).
• Save this email or screenshot it as well.

After cancellation

• Check your email within 30 minutes for a cancellation confirmation.
• Log back into your Tracki account 48 hours later to verify the subscription is marked as "Cancelled" or "Inactive."
• Review your bank or credit card statement 3 to 5 days after your next scheduled billing date to confirm no charge appeared.
• If an unexpected charge appears, contact your bank immediately to dispute it.
• Keep all cancellation confirmations and billing statements for at least 12 months in case you need to prove cancellation later.

Pricing comparison table

How stopee helps you cancel with confidence

Why you don't have to figure this out alone

Stopping a subscription should be as easy as starting one, yet companies like Tracki design their cancellation processes to be deliberately unclear or difficult. Stopee exists to break through that confusion and empower you to take control of your own account and your own spending. Every step in this guide reflects real cancellation challenges that users have reported, and every warning reflects a trap that has cost people money.

Stopee has helped thousands of consumers cancel unwanted subscriptions across the Philippines and beyond. Whether you're stuck in a refund dispute, you've been charged after cancellation, or you simply can't find the cancel button on Tracki's platform, Stopee's consumer advocates are here to translate the fine print and guide you toward a resolution that respects your rights under Philippine law.

Contact information and cancellation address

Where to send formal cancellation requests

If you choose to cancel Tracki by registered mail (recommended for additional proof), send your request to Tracki's official US address, as listed on their official website and support documentation:

Tracki Inc.
[Primary US Mailing Address for Cancellation Requests]
(Verify the complete address on omni.tracki.com or your account settings before posting)

In your letter, include your full name, account email, account number, the date you wish to cancel, and a request for cancellation confirmation. Send this via registered or tracked mail so you have proof of delivery. Keep a copy for your records.

For disputes or escalations, contact the National Commission for the Protection of Consumers (NCPC) at ncpc.gov.ph or visit your local Department of Trade and Industry (DTI) office in your province or city. Stopee remains your trusted resource for understanding your rights and navigating the cancellation process step by step.