Manage Concord

How to cancel concord and understand your refund rights in canada

What concord is and why you might cancel

Concord is a contract management and e-signature platform designed to help teams create, negotiate, sign, and store business agreements in one centralized space. The platform offers tiered subscription plans with features like AI-powered document extraction, collaboration tools, template libraries, and integrations with your existing business tools. You pay annually in USD, and access is managed through your company account.

You might want to cancel Concord if you've found a competitor that better suits your workflow, your business no longer needs advanced contract management, or you're looking to reduce subscription costs. Whatever your reason, Stopee is here to guide you through the cancellation process with clarity and confidence.

Concord's cancellation policies at a glance

Concord requires you to submit cancellation requests at least 60 days before your next billing cycle begins. The company does not offer refunds for early termination, partial months, or unused time, except where Canadian consumer law requires one. You retain access to your account and documents through the end of your current subscription term, so plan your data export accordingly.

Why cancellation matters and when to act

Concord bills annually, which means a single year's subscription can represent a significant financial commitment. Acting on your cancellation decision early-ideally 60 days before renewal-ensures you avoid unwanted charges and retain leverage if a dispute arises. Stopee recommends starting your cancellation process the moment you've decided to leave, even if your renewal date is months away.

Your consumer rights under canadian law

Canadian consumer protection law gives you specific rights when cancelling digital services and subscriptions, depending on your province and the nature of the agreement.

Federal and provincial protections for digital services

Under the Competition Act and various provincial consumer protection statutes (including Ontario's Consumer Protection Act, British Columbia's Consumer Protection Act, and Quebec's Law on the Protection of Consumers), you have the right to receive truthful information about cancellation policies before you buy. If Concord has hidden or obfuscated their 60-day cancellation window, or if they make cancellation deliberately difficult, you may have grounds to dispute charges or request a refund.

Additionally, many provinces recognize an implied duty of good faith in contracts. If Concord refuses to process your cancellation request without valid reason, or if they charge you after you've clearly cancelled, provincial regulators and small claims courts may intervene on your behalf.

The 14-day cooling-off period

Concord's published terms do not explicitly offer a 14-day cancellation right. However, some Canadian provinces extend a statutory cooling-off period to digital services purchased online. In Ontario, for example, you may have up to 14 days to cancel certain consumer transactions if proper notice was not given at the point of sale. Stopee recommends checking whether your province's consumer protection authority recognizes this right for SaaS subscriptions like Concord.

Escalation: your provincial consumer authority

If Concord refuses to cancel your account or process a refund you believe you're entitled to, contact your province's consumer protection agency. In Ontario, this is ServiceOntario; in British Columbia, the BC Office of the Residential Tenancy Factum; in Alberta, Alberta's Fair Trading Act enforcement body. These agencies can investigate complaints and, if necessary, compel refunds or service corrections.

Concord pricing by plan

Understanding what you pay each month helps you calculate the true cost of cancellation and assess whether an early termination is financially justified.

Current subscription plans and annual costs

Concord bills annually and displays pricing in USD. Your actual CAD charge depends on the current USD-to-CAD exchange rate and your billing provider's fees. A subscription at the Essentials tier costs approximately $7,700-$8,000 CAD per year; Business tiers run $14,000-$15,000 CAD annually. Given these amounts, a 60-day cancellation window is critical-missing that deadline locks you into another full year of charges.

What happens to your account after cancellation

Once your subscription term ends, Concord will not renew your payment. You lose access to the platform, so you must download or export all documents, templates, and data before your term closes. Concord does not offer post-cancellation data recovery, and the company may delete your account data after a set period (typically 30 to 90 days). Stopee strongly advises exporting everything before your final day of access.

How to cancel concord step-by-step

Concord accepts cancellation through three main methods: the web platform (preferred), email, and phone for accounts linked to regional offices or resellers.

Method 1: cancel via the concord web platform

This is the fastest and most documented method. You'll access your Company Settings, locate the Subscription tab, and formally request cancellation.

1. Log in to your Concord account using your company credentials.
   • Go to Concord's login page and enter your email and password.
   • If you use single sign-on (SSO), authenticate via your identity provider.
2. Navigate to Company Settings.
   • Look for a gear icon or "Settings" menu in the top right or left sidebar.
   • Select "Company Settings" or "Account Settings."
3. Open the Subscription or Billing tab.
   • You should see your current plan, renewal date, and billing history.
   • Look for a "Request Cancellation" or "Cancel Plan" button.
4. Click "Request Cancellation" and confirm your request.
   • Concord may ask you to select a cancellation reason (optional feedback).
   • Confirm the effective cancellation date-this will be the end of your current billing cycle, not immediately.
5. Receive a cancellation confirmation email.
   • Concord will send you a confirmation with your cancellation ID and effective date.
   • Save this email as proof of your cancellation request.
6. Export your data before the cancellation date.
   • Download all documents, templates, and workflows you need.
   • Check Concord's help documentation for export or backup instructions.

Pro tip: Complete this process at least 65 days before your renewal date to ensure Concord processes your request in time. If your renewal is sooner than 60 days away, you may be locked into another full year.

Method 2: cancel by email

If you cannot access your account or prefer a paper trail, email Concord's support team directly.

1. Compose a cancellation email to support@concord.app.
   • Use a professional tone and include all relevant account details.
   • State clearly: "I request cancellation of my Concord subscription effective [date]."
2. Include the following information in your email:
   • Your full name and company name.
   • Your account or billing ID (visible in Company Settings or your invoice).
   • Your current subscription plan (Essentials, Business, or Enterprise).
   • Your preferred cancellation date (ideally 60+ days in advance).
   • Your billing email address.
3. Send the email and save a copy for your records.
   • Consider using your company email to tie the request to your account.
   • Screenshot or print the sent confirmation, including the timestamp.
4. Wait for a cancellation confirmation from Concord.
   • Expect a response within 2 to 5 business days.
   • If you do not hear back within a week, send a follow-up email with "URGENT: Cancellation Request Follow-up" in the subject line.
5. Retain all correspondence.
   • Keep every email from Concord confirming your request, including the cancellation ID and effective date.
   • If you later dispute a charge, these emails are your proof of cancellation.

Warning: Email confirmation alone may not immediately prevent a renewal charge if Concord's system is slow to process. Monitor your account and your billing statements closely in the days before and after your renewal date. If you are charged despite your email request, contact your bank or credit card company to dispute the charge-Stopee can help you prepare documentation for that dispute.

Method 3: cancel by phone (regional offices and resellers only)

Some Concord resellers or regional partners may accept phone cancellation requests. This method is less documented but may apply if you purchased through a third party.

1. Locate Concord's phone number for your region.
   • Check your contract, invoice, or the Concord website for a contact number.
   • If you purchased through a reseller, call your reseller's support line first.
2. Call and identify yourself and your account.
   • Provide your full name, company name, and account or billing ID.
   • Confirm the person taking your call has authority to process cancellations.
3. Clearly state your cancellation request and desired effective date.
   • Say: "I request cancellation of my Concord subscription effective [date]."
   • Ask the representative to repeat back the cancellation date to confirm.
4. Request a reference number or confirmation code.
   • Concord should provide a cancellation reference or ticket number.
   • Write it down immediately and repeat it back to confirm accuracy.
5. Follow up with a confirmation email the same day.
   • Send an email to support@concord.app summarizing the phone conversation.
   • Reference the cancellation code and the representative's name (if provided).
   • This creates a written record in case there is a dispute.

Warning: Phone cancellations are harder to prove than web or email requests. Never rely on a phone call alone-always follow up in writing within 24 hours and retain proof of both conversations.

Refund eligibility and what to expect

Concord's refund policy is strict, but Canadian consumer law may override parts of it under certain conditions.

Concord's stated no-refund policy

Concord's Terms of Service explicitly state that refunds and credits are not issued for early termination, unused subscription time, or partial months. If you cancel mid-term, you will not receive a refund for the remainder of the billing period. Your final invoice covers the full subscription term regardless of your cancellation date. This policy applies to all tiers (Essentials, Business, and Enterprise).

The only exception Concord notes is if Concord itself terminates the agreement for breach of contract or other specified reasons-in that case, Concord may refund prepaid fees for the remainder of the term. In practice, this rarely applies to customer-initiated cancellations.

When canadian consumer law may override concord's policy

Concord's no-refund policy is not absolute. Canadian consumer protection law may compel a refund in these scenarios:

• Misrepresentation: If Concord did not clearly disclose the 60-day cancellation window, the no-refund terms, or the annual billing commitment at the point of purchase, you may claim breach of the Competition Act or provincial consumer law. Many regulators view hidden or fine-print cancellation policies as unconscionable.
• Service failure: If Concord failed to provide the services described (e.g., the platform was down for extended periods, features were unavailable, or data loss occurred due to Concord's negligence), you may have grounds to request a partial or full refund under provincial consumer protection statutes.
• Unsolicited renewal: If Concord charged you for a renewal after you attempted to cancel but the platform failed to process your request, you can dispute the charge with your bank and request a refund. Stopee has helped thousands of consumers recover funds in this exact scenario.

How to request a refund if you believe you qualify

If you believe Concord's policy does not apply to your situation, send a refund request email to support@concord.app with the subject line "Refund Request - [Your Account ID]." Include:

• A brief explanation of why you believe you qualify for a refund (e.g., service outage, misrepresentation, failed cancellation).
• Your account ID and billing period in question.
• Copies of relevant proof (screenshots of outages, cancelled emails, disputed transactions).
• The amount you are requesting and your preferred refund method (account credit or original payment method).

Concord may deny your request initially. If they do, escalate to your provincial consumer authority. Stopee recommends involving your provincial regulator early if the refund amount exceeds $500 CAD or if Concord refuses reasonable communication.

Common cancellation mistakes and how to avoid them

Cancellation should be straightforward, but Concord's annual billing and 60-day window create multiple pitfalls-and we know how frustrating it feels when a company charges you after you thought you'd cancelled.

Mistake 1: missing the 60-day deadline

Concord's biggest trap is the 60-day advance notice requirement. If you request cancellation fewer than 60 days before your renewal date, your request may be denied or automatically delayed to the following renewal cycle. You will be locked into another full year of charges.

How to avoid it: The moment you decide to cancel, calculate your renewal date by checking your latest invoice or Company Settings. Count back 60 days and mark that date on your calendar. Submit your cancellation request by that date, not later. Stopee recommends submitting at least 65 days in advance to account for processing delays.

Mistake 2: assuming cancellation is instant

Many users cancel and assume their account is immediately shut down. In reality, Concord grants access through the end of your current billing term. If you rely on the platform after cancelling, you may lose access suddenly and without warning when the term ends.

How to avoid it: After cancelling, make a note of your final access date in your calendar. Plan your data export and account transition at least one week before that date. Do not leave critical documents or workflows in Concord in the days leading up to your cancellation effective date.

Mistake 3: not exporting data before access closes

Concord will delete your account and documents once your subscription ends. If you have not exported templates, completed contracts, or other critical files, they will be permanently lost.

How to avoid it: Create a data export checklist immediately after cancelling. Identify all documents, templates, workflows, and contact information you need. Export these to a local drive, cloud storage, or alternative contract management platform. Verify that the export was successful before your final access date. Stopee recommends keeping backups for at least 12 months after cancellation in case you need to reference old contracts.

Mistake 4: relying on email or phone alone without follow-up

Email and phone requests are vulnerable to miscommunication or processing errors. If you do not follow up in writing and retain proof, Concord's system may fail to register your cancellation-and you will be charged again at renewal.

How to avoid it: Always use the web platform if possible. If you must email or phone, follow up with a second communication 14 days before your renewal date asking for written confirmation that your cancellation is scheduled. Save all confirmations and include the cancellation ID in your files. If charged after cancellation, you have proof to dispute the transaction.

Mistake 5: not monitoring your billing before renewal

Even after cancelling, Concord's system may fail and charge you for a renewal. If you do not review your bank or credit card statements in the 10 days around your renewal date, you may not notice the erroneous charge for weeks.

How to avoid it: Set a phone reminder for 5 days before your expected renewal date. Check your bank account and email for any Concord charges. If you see a charge despite your cancellation request, contact your bank immediately to dispute it as an unauthorized transaction. Provide your bank with your cancellation confirmation email as evidence.

What to do after cancellation

Losing access to a business tool can feel disruptive, even when you've made the cancellation choice yourself-but the period after cancellation is when you're most vulnerable to renewal charges and data loss.

Immediate steps (days 1-7)

Within one week of your cancellation request, complete these tasks:

• Save your cancellation confirmation email and any reference numbers in a dedicated folder or cloud storage. Label it clearly with your account name and cancellation date.
• Identify all Concord documents and templates you will need after your subscription ends. Create a priority list (critical, important, nice-to-have).
• Begin exporting critical documents immediately. Concord's export feature may take time, especially for large accounts, so start early rather than waiting until the last week.
• Notify your team that Concord access will end on [specific date]. Give them time to download personal templates or notes they may need.
• Research and pilot alternative contract management platforms if you plan to switch. The period before your Concord access closes is the ideal time to migrate workflows and documents.

Pre-cancellation window (30 days before access ends)

As your final access date approaches, intensify your data preservation efforts:

• Complete all outstanding data exports. Verify that each file downloaded correctly and is stored in at least two locations (local drive and cloud backup).
• Test access to your exported files from your new platform or storage location. Confirm that templates open, documents are readable, and e-signature workflows are intact.
• Delete or archive any sensitive or redundant information from Concord that you do not need. This reduces the amount of data Concord will hold after you leave and minimizes privacy risk.
• Remind your team of the final access date via email. Ask them to confirm they have downloaded everything they need.

Post-cancellation window (days after access ends)

Once your access closes, monitor for unexpected activity:

• Watch your bank or credit card statement for any Concord charges in the 15 days after your expected cancellation date. Concord's system may lag, but any charge after the confirmed cancellation date is disputable.
• Save your last invoice from Concord as proof of the final billing period. This becomes important if you need to dispute a surprise renewal charge.
• Keep your cancellation confirmation email and reference number in a permanent file. You may need them if Concord contacts you for outstanding balances or disputes months later.
• If you are charged despite cancellation, contact your bank immediately and provide your cancellation proof. Stopee has helped thousands of consumers challenge unwanted renewal charges, and documentation is your strongest tool.

Cancellation checklist for concord

Use this step-by-step checklist to ensure you have covered all bases before, during, and after your cancellation.

Key takeaways and final steps

Cancelling Concord is achievable, but the 60-day advance notice requirement and annual billing cycle demand careful planning. Here is what you must remember:

• Calculate your renewal date immediately and set a cancellation deadline 60+ days in advance.
• Use the web platform whenever possible; email and phone requests require follow-up documentation.
• Export all documents, templates, and data before your final access date-Concord will not recover deleted files.
• Monitor your bank statement for unexpected charges around your renewal date, even after cancellation.
• If Concord charges you despite your cancellation request, dispute the charge with your bank and cite your cancellation confirmation as evidence.
• Understand your consumer rights: Canadian law may override Concord's no-refund policy if the company misrepresented cancellation terms, failed to provide services, or charged you after a failed cancellation.

Cancelling a business tool is never trivial, especially when your team relies on it. But you deserve clarity, control, and fair treatment. Stopee has helped thousands of Canadian consumers navigate cancellations just like this one-and we are here to support you through every step. If Concord refuses your cancellation, disputes your refund claim, or charges you after you have cancelled, contact your provincial consumer protection authority and keep all documentation. You have rights, and Stopee is committed to ensuring companies respect them.