Manage Concord

How to cancel concord and protect your documents before the next charge hits

What is concord and why cancellation matters in the philippines

Concord is a digital contract management platform that lets you draft, negotiate, sign, and track agreements online instead of drowning in email threads and PDF attachments. For teams in the Philippines, this means one workspace holds your contracts, approvals, e-signatures, and compliance records-no scattered files, no missed signatures, no manual follow-ups.

But subscription frustration is real. Many Filipino users cancel Concord when they realise the monthly cost no longer justifies their contract volume, or they find a cheaper alternative. The problem is that Concord's cancellation process is not as transparent as it should be, and billing surprises happen because refund rules and data retention policies are buried or unclear.

That's why Stopee exists-to guide you through every step and flag the traps before they trap you. This guide walks you through the exact cancellation method, your consumer rights under Philippine law, and how to protect your signed documents before your access ends.

What you're paying for with concord

Concord's real value is not just e-signatures. You pay for shared contract workflows, pre-built templates, version tracking, internal comments, approval workflows, and a searchable archive of active and signed agreements. For growing teams, this saves hours every month.

The cost depends on your plan and user count, but even a small workspace can run several thousand pesos monthly. If you're cancelling because you no longer use the platform, or because you've switched to another tool, you need to act before the next billing cycle-not after.

Concord's support structure for users in the philippines

Concord offers email support at support@concord.app and phone support at +1 952-241-1090, but no published support hours exist. This means time zone gaps between the Philippines and Concord's US headquarters can slow down replies by 12-24 hours if you contact them outside their business day.

The bigger issue: Concord's official website and legal pages do not specify local payment methods accepted in the Philippines, explicit refund timelines, or cooling-off periods for Filipino subscribers. You must rely on your bank or e-wallet's dispute process if charges continue after cancellation.

Why you should cancel concord and when timing matters

Common reasons filipino teams cancel

You might cancel because your contract workload has shrunk, you've moved to a competitor like DocuSign or Adobe Sign, you're consolidating tools, or the monthly cost no longer justifies the features you actually use. Some teams cancel after a major project ends and restart later; others cancel permanently.

Whatever your reason, the timing of your cancellation determines whether you face a second charge. If you're billed on the 15th of each month and you cancel on the 16th, you'll almost certainly be charged again-and then you'll need to request a refund, which takes weeks.

The cost of waiting or delaying

Each day you delay, your next billing date creeps closer. Concord's billing system does not offer pro-rata refunds if you cancel mid-cycle, so you lose that unused time. Stopee recommends you cancel at least 5-7 days before your renewal date to avoid automatic charges and give yourself a buffer for confirmation delays.

Additionally, some users report that cancellation requests sent by email take 3-5 business days to process. If you email on a Friday, the next business day might be Monday, and processing might not complete until Wednesday-putting you dangerously close to your billing date.

Your consumer rights under philippine law

The consumer act of the philippines protects you

The Consumer Act of the Philippines (Republic Act No. 7394) entitles you to fair and honest dealings, clear pricing, and protection against fraudulent billing. If Concord continues to charge you after you've requested cancellation, or if they fail to deliver the service you paid for, you have grounds to dispute the charge under this law.

Key protections include the right to accurate information about billing terms, the right to cancel without penalty if terms are unclear, and the right to a refund if the service is not delivered. If Concord's cancellation process is so hidden that a reasonable user cannot find it, that itself may violate fair trading standards.

Your escalation path if concord refuses to refund

If Concord ignores your cancellation request or keeps charging you, you can file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. Stopee advises collecting all evidence: screenshots of your cancellation request, proof of charges, email replies (or lack thereof), and your billing history.

You can also dispute the charge directly with your credit card issuer, GCash, Maya, or whichever payment method you used. Most payment processors in the Philippines allow chargebacks for unauthorised or fraudulently billed transactions. This process usually takes 30-60 days, but it protects your money while Concord investigates.

How to cancel concord without losing your data

Preparation steps before you cancel

Do not click cancel until you've backed up everything you need. Concord's legal pages do not clearly state how long they keep your contracts after you cancel-whether it's 30 days, 6 months, or permanently deleted. Assume the worst: once you cancel, your access may end immediately, and your files may be deleted without notice.

1. Log in to your Concord account on the web
   • Go to concord.com and sign in with your email and password
   • Do not use the mobile app for this-the web account has the full cancellation options
2. Take screenshots of your current plan and next billing date
   • Open your Billing or Account Settings page
   • Screenshot the plan name, number of users, renewal date, and last charge amount
   • Save these images; you'll need them if you later dispute a charge
3. Export or download all active contracts
   • Locate your contract library or dashboard
   • Select each contract and export as PDF or download the original file
   • Save to a folder on your computer, cloud storage, or external drive
4. Download templates and audit trails
   • Save any custom templates you created-they may not transfer to another platform
   • If your industry requires compliance records, export audit logs showing who signed and when
5. Save recent invoices and payment receipts
   • Take screenshots or download PDF copies of your last 3-6 invoices
   • Note the payment method used (card number, GCash account, Maya account, or bank account)
   • This proves you paid for the service if a dispute arises later

The official cancellation method through your web account

Concord's Help Center (help.concord.app) contains an article titled "Terminating your subscription." This is the only verified cancellation resource available, so you must follow it exactly. The exact button labels and menu paths are not published publicly, but the general flow is consistent across subscription platforms.

1. Open your account settings page
   • Log in to concord.com
   • Click on your profile icon or "Account" in the top navigation
   • Look for "Billing," "Subscription," or "Plans" in the left menu
2. Find the subscription cancellation option
   • Open the Help Center article at help.concord.app on a separate browser tab
   • Follow the exact path shown (it may say "Manage Plan," "View Subscription," or "Billing Details")
   • Do not guess-use the Help Center as your reference guide
3. Click "Cancel Subscription" or "Terminate Plan"
   • Read any warning messages-Concord may warn you about data loss or loss of access
   • Do not ignore these warnings; they're telling you the consequences
4. Confirm your cancellation reason
   • Concord may ask why you're leaving-price, features, found alternative, etc.
   • Answer honestly; this feedback helps Concord improve (but is not required to process your cancellation)
5. Wait for the final confirmation screen
   • Concord should display a message saying "Your subscription has been cancelled" or "Your account will be closed on [date]"
   • Screenshot this confirmation screen immediately
   • Note whether they say access ends today or on your next billing date
6. Check your email for a cancellation confirmation
   • Within 5 minutes, you should receive an email from support@concord.app confirming the cancellation
   • If no email arrives within 24 hours, assume the web cancellation did not work and use the email method below

Pro tip: If the web cancellation feels incomplete (missing a final confirmation screen or email), or if you're not confident you clicked the right button, do not assume it worked. Contact Concord again using email or phone to confirm. One extra email is safer than a surprise charge.

Backup: cancellation by email if the web method fails

If you cannot find the cancellation button on the web, or if 24 hours pass without a confirmation email, send a formal cancellation request by email. This creates a paper trail and forces Concord to respond in writing.

1. Compose an email to support@concord.app
   • Subject: "Cancellation Request for Concord Subscription"
   • Include your account email, company name, and the date you want the cancellation effective
   • Example: "I am requesting immediate cancellation of my Concord subscription effective today, [date]. My account is registered under [your email]. Please confirm cancellation in writing and confirm that no further charges will occur."
2. Request explicit confirmation in writing
   • Ask Concord to reply stating: (a) your subscription is cancelled, (b) the cancellation date, (c) your next billing date (should be "none"), and (d) the refund policy if applicable
   • Do not accept a vague reply like "we'll look into it"
3. Send the email and save a copy
   • Take a screenshot of the email before you hit send
   • After sending, note the exact date and time you sent it
4. Follow up if no reply within 5 business days
   • Concord's support response time is not published, but 5 business days (1 week) is a reasonable expectation
   • If you don't hear back, send a second email marked "URGENT: Follow-up to cancellation request from [date]"

Warning: Do not assume silence means approval. Concord's lack of reply does not cancel your subscription. You must hear back from them in writing.

Phone cancellation as a last resort

If email stalls or you're close to your billing date and need immediate action, call Concord's support line at +1 952-241-1090. This is a US number, so call during US business hours (roughly 8 AM to 6 PM Central Time). Note that Philippines time is 14 hours ahead of Central Time-your evening may be their early morning.

1. Call during US business hours
   • Philippines 8 PM = US 6 AM (too early)
   • Philippines 8 AM = US 6 PM previous day (still working hours)
   • Best windows: Philippines 9 AM to 11 PM for US 7 AM to 9 AM start times
2. Have your account information ready
   • Account email, phone number, company name, plan name, and next billing date
   • Be prepared to verify your identity
3. Ask for a confirmation number or reference code
   • After the agent confirms your cancellation, ask them to provide a reference code and confirmation number
   • Write it down immediately
4. Ask them to email you a written confirmation
   • Request that they send a follow-up email to your account address confirming the cancellation
   • This creates a paper trail in case of disputes

Timeline and what happens after you cancel

What happens immediately after cancellation

Cancellation does not always mean instant access loss. Some services end your access immediately; others let you keep using the platform until your billing cycle ends. Concord's practice is not explicitly stated, so clarify this during your cancellation request.

When you cancel, ask: "Will my access end today, or will I retain access until [next billing date]?" If they say access ends today but you still need contracts, you've already downloaded them in the preparation phase, so you're protected.

The critical window: next 7-14 days

After you cancel, watch your payment method closely for 7-14 days. Check your bank account, GCash app, Maya, or credit card statement at least twice per week. If Concord's system has a delay or error, a phantom charge might still hit your account even though you cancelled.

If a charge appears after cancellation, do not panic. You now have grounds to dispute it because you have written proof of your cancellation request (email, screenshot, or phone confirmation number).

What to do if you're charged again after cancelling

First, gather your evidence: cancellation request email, confirmation screenshot, phone reference code, and the unwanted charge receipt. Then follow these steps in order.

1. Email Concord support with your evidence
   • Subject: "REFUND REQUEST: Unauthorized charge after subscription cancellation"
   • Attach screenshots of your cancellation request and the unwanted charge
   • Ask for a full refund within 7 days and a written explanation of why you were charged
2. Wait 5 business days for a response
   • If Concord refunds you, confirm receipt and you're done
   • If they refuse or don't respond, move to the next step
3. Dispute the charge with your payment provider
   • Call your bank, GCash, or Maya customer service
   • Request a chargeback or dispute for "billing after cancellation" or "unauthorized charge"
   • Provide your evidence (cancellation proof, charge receipt, Concord's email address)
   • Most providers investigate within 30-60 days and refund you if you meet the burden of proof
4. File a complaint with the Department of Trade and Industry (DTI) if the refund stalls
   • DTI Consumer Protection Group can mediate disputes with foreign service providers
   • You'll need your evidence bundle and proof of your cancellation and charge attempts

Refund policy and what you can realistically expect

Concord's official refund stance

Concord's legal pages and Help Center do not publish a clear refund policy for cancelled subscriptions. This is a red flag and suggests the platform does not offer pro-rata (partial-month) refunds if you cancel mid-cycle.

In practice, most SaaS platforms in Concord's category do not refund unused time. You pay for the calendar month, and if you cancel on day 15 of a 30-day billing cycle, you lose 15 days of service. Stopee advises assuming you will not get a refund unless Concord's support explicitly confirms otherwise in writing.

When you might have grounds for a refund

You have a stronger refund case if any of these apply:

• You cancelled within 14 days of your first charge (some platforms honour a "cooling-off" period even if not advertised)
• You were charged after submitting a cancellation request and Concord failed to process it
• Concord's service was unavailable or unusable for a significant period during your billing cycle
• You were charged in a way that violates Philippine law (e.g., auto-renewal without clear consent)

In any of these cases, request a refund in writing, cite the Consumer Act of the Philippines if necessary, and escalate to your payment provider if Concord refuses.

Common mistakes and how to avoid them

Mistake 1: cancelling through the app instead of the web

It's frustrating to go through the cancellation process only to find you cancelled the wrong subscription, or the web version never received the signal. Mobile apps sometimes have limited account management features. Always use the web version at concord.com to ensure your cancellation reaches the billing system.

Mistake 2: not waiting for a confirmation email

Many users click "cancel" on the web, see a confirmation screen, and assume it's done. But a screen-level confirmation is not the same as a system-level confirmation. If no email arrives within 24 hours, the cancellation likely did not process. Contact Concord again immediately.

Mistake 3: cancelling too close to your billing date

If your next charge is scheduled for tomorrow and you cancel today, there's a small but real chance the system will still bill you-payment processing can take hours or be queued overnight. Stopee recommends cancelling at least 5-7 days early to be safe.

Mistake 4: forgetting to export your contracts before cancelling

Once you lose access to Concord, retrieving your old files becomes difficult or impossible. You'll have to email support and ask for manual recovery, which takes weeks if it works at all. Export everything first, no exceptions.

Mistake 5: not keeping your cancellation proof

Screenshots and emails fade from memory. If Concord charges you three months later and claims "no cancellation was on file," you'll have nothing to prove you cancelled. Save everything: cancellation emails, screenshots, reference numbers, dates, and times.

Comparison of cancellation methods and their safety

Pricing and what you'll save by cancelling

Concord does not publish pricing on its main website, making it impossible to list exact rates for Filipino users. However, most contract management platforms in Concord's category charge between 15,000 PHP and 50,000 PHP per month depending on user count and features.

If you cancel, you stop paying that monthly fee effective your next billing date (or the date you specified in your cancellation request). For a typical 5-person team, cancelling Concord could save 20,000 to 40,000 PHP per month-savings that add up to 240,000 to 480,000 PHP per year if you don't re-subscribe.

Before you cancel, calculate your annual spend and compare it to the features you actually use. Stopee often finds that users who switch to a cheaper tool or consolidate features save money without sacrificing functionality.

Checklist to ensure your cancellation sticks

Use this step-by-step checklist to make sure you don't slip through the cracks.

• Exported all active contracts and saved them to local storage or cloud backup
• Downloaded custom templates and audit logs
• Saved your last 3-6 invoices and payment receipts
• Took a screenshot of your current plan name and next billing date
• Noted your payment method (card, GCash, Maya, bank account)
• Cancelled through the web account at concord.com or emailed support@concord.app
• Received a confirmation screen or email confirming cancellation
• Saved the confirmation email or reference number
• Waited 7-14 days and checked your payment method for charges
• If charged despite cancellation, filed a dispute with your payment provider within 60 days

Contact information and escalation address for concord

If your cancellation stalls or Concord refuses to refund you, use these official contact channels.

If Concord's support does not resolve your issue within 14 days, or if you believe Concord has violated your consumer rights under Philippine law, file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. You can reach them at the DTI national office in Manila or through their regional offices across the Philippines.

Final thought: Cancelling a subscription should not feel like a puzzle. The fact that Concord's cancellation information is scattered, vague, and hard to find is a warning sign-it suggests the platform may prioritise billing retention over customer transparency. Stopee has helped thousands of consumers cancel SaaS subscriptions, recover lost refunds, and reclaim control of their billing. If Concord resists your cancellation or charges you after you've cancelled, don't give up. Your consumer rights under Philippine law protect you, and Stopee's guides arm you with the evidence and escalation paths you need to win. Take action today, document everything, and protect your money.