Manage Constant Contact

How to cancel constant contact and avoid being billed again

What constant contact is and why you might want to cancel

Constant Contact is an email marketing platform built for small and medium-sized Canadian businesses. It helps you design campaigns, schedule social posts, run ads, and automate customer follow-ups without needing to code. If you've signed up and now find it's not the right fit, or your marketing needs have shifted, cancelling is straightforward once you know the steps.

Overview of constant contact's core features

Constant Contact gives you a drag-and-drop email editor, AI-powered copy suggestions, 300+ integrations, and the ability to manage social media posts across platforms. It's designed to be accessible to business owners who aren't marketing specialists. The platform also offers automation templates, audience segmentation, and basic advertising features depending on which plan you choose.

Common reasons to cancel

You might cancel because the interface doesn't match your workflow, you've found a cheaper alternative, you're consolidating tools, or you simply don't have the budget anymore. Whatever your reason, Constant Contact doesn't make you jump through hoops to leave - but you do need to initiate the cancellation yourself. Stopee understands that subscription fatigue is real, and we're here to walk you through the process without confusion.

Constant contact pricing in canada (2024 rates)

Understanding what you're paying helps you decide whether to stay or switch. Constant Contact prices all plans in Canadian dollars (CAD) and charges monthly by default. You can save up to 15% by prepaying for 12 months, and nonprofits qualify for discounts up to 30%.

If cost is your main concern and you're only paying C$17/month, the administrative effort to cancel might feel disproportionate. Stopee recommends running through your subscription audit: if you use it, keep it; if you don't, cancel before your next billing date.

Your consumer rights when cancelling constant contact

Canada's consumer protection framework gives you rights even after you've agreed to a subscription. Understanding these protections empowers you to negotiate refunds and ensures Constant Contact doesn't overcharge you.

Consumer protection laws that apply to you

Under the Competition Act and provincial consumer protection statutes (such as Ontario's Consumer Protection Act if you're based there), Constant Contact must honour your cancellation request and stop billing you. If they continue to charge you after you've cancelled, you have grounds to dispute the charge with your credit card issuer or bank.

Canada's consumer laws also require that any cancellation confirmation you request be provided in writing. Stopee advises always asking for email confirmation with a reference number - this is your legal proof of cancellation.

What happens if constant contact refuses to cancel

If Constant Contact doesn't respond to your cancellation request within 10 business days, or if they refuse without valid reason, you can escalate to your provincial consumer protection agency. In Ontario, contact the Ministry of Government and Consumer Services. In British Columbia, file a complaint with the Consumer Protection BC. These agencies investigate consumer disputes and can compel companies to comply with cancellation requests.

How to cancel constant contact: step-by-step instructions

Constant Contact doesn't offer a self-serve cancellation button in your account dashboard, which means you must reach out directly to their support team. Follow these steps to ensure your cancellation is processed and documented.

Method 1: cancel by phone (fastest option)

1. Call Constant Contact Canada/US toll-free support: 1-855-229-5506.
   • Have ready: your account email address, account ID (check your invoice), recent billing statement, and payment method details.
   • Mention you want to cancel and ask for the effective cancellation date to be set before your next billing cycle.
2. Request a cancellation confirmation email.
   • Ask the agent to send written confirmation within 24 hours to your registered email.
   • Note their name, the date and time of the call, and any reference number they provide.
3. Export your data before the cancellation becomes active.
   • Download your contact lists, email templates, reports, and any custom automations you've built.
   • After cancellation, you may lose access to these assets within 30 days depending on Constant Contact's retention policy.
4. Wait for the confirmation email and save it.
   • Screenshot or print the email for your records.
   • Keep it for at least 6 months in case a charge dispute arises.

Pro tip: Phone support in Canada is typically available Monday to Friday, 8 AM to 8 PM ET. Call during business hours to minimize wait times.

Method 2: cancel by registered mail (strongest legal proof)

1. Prepare a cancellation letter with this information:
   • Your full name and account email address.
   • Your account ID (if known).
   • The date you want the cancellation to take effect (before your next billing date).
   • A statement: "I request immediate cancellation of my Constant Contact account and confirmation of this request in writing."
   • Your contact phone number and email.
2. Send the letter by Canada Post registered mail (with return receipt) to:
   • Constant Contact Canada
     151 Charles Street West, Suite 100
     Kitchener, Ontario N2G 1H6
     Canada
3. Keep the Canada Post receipt and return receipt as proof of delivery.
   • The return receipt confirms Constant Contact received your letter on a specific date.
   • This is your legal evidence if a refund or billing dispute arises.
4. Follow up if you don't receive a confirmation email within 5 business days.
   • Call support and reference your registered mail delivery date.
   • Request they confirm the cancellation over the phone and via email immediately.

Warning: Standard mail or email sent from your personal account may not provide the same legal weight as registered mail in a dispute. If Constant Contact is a critical business service, registered mail is worth the C$12 investment for proof of delivery.

What happens after you cancel constant contact

Cancellation isn't instantaneous, and understanding the timeline helps you avoid surprises after you've asked to leave. Stopee recommends tracking these dates carefully.

Timeline and access after cancellation

Once Constant Contact processes your cancellation, automatic renewals stop immediately. However, your account may remain accessible in read-only mode for 30 to 90 days, depending on their data retention policy. You lose sending capabilities at or shortly after your cancellation date, but you can still view your reports and download assets during the retention window.

Your next billing date is critical. If you cancel on the 10th of the month and your renewal is set for the 25th, you will not be charged again. Constant Contact's system should reflect the cancellation before the renewal triggers, but verify this by logging in or asking support to confirm your account status is inactive.

Billing verification after cancellation

Check your bank or credit card statement 5 to 7 days after your cancellation confirmation to ensure no charge appears. If a charge does post after your cancellation date, contact your financial institution immediately to dispute it and reference your cancellation confirmation from Constant Contact.

Refund policy: when you're entitled to your money back

Constant Contact's refund policy is restrictive, but there are scenarios where you qualify for a refund. Stopee has helped thousands of consumers understand when companies owe them money back, and we break this down for you here.

Standard refund terms

Constant Contact's general policy states no refunds are issued for monthly subscription fees once paid, except in limited circumstances. The company may issue a prorated refund if they terminate your account without cause on their end. This is rare but can happen if there's a service outage, security issue, or violation of their terms on their part.

Ready social money-back guarantee

If you're using Constant Contact's Ready Social add-on for social media scheduling, a 30-day money-back guarantee applies. To qualify, you must have connected at least one social media account and posted at least once through Ready Social. If you request a refund within 30 days of purchase and meet these conditions, Constant Contact refunds the first month's charge to your original payment method within 7 to 10 business days.

App store and google play refunds

If you subscribed through Apple's App Store or Google Play Store on your phone, their refund policies supersede Constant Contact's corporate policy. Apple allows refunds within 14 days of purchase; Google Play allows up to 48 hours. These refund windows are much shorter, so act quickly if you're unsatisfied with your purchase.

Disputing charges with your bank

If Constant Contact continues to bill you after your cancellation date, you have the right to dispute the charge as unauthorized through your credit card issuer or bank. Provide your cancellation confirmation email and the registration proof as evidence. Most banks reverse fraudulent or unauthorized charges within 30 days.

Common cancellation mistakes and how to avoid them

Cancelling a subscription should be straightforward, but small oversights can cost you time and money. We've seen too many business owners assume their account was cancelled only to be surprised by a charge months later.

Mistake 1: assuming your cancellation is automatic

Simply deleting the Constant Contact app, ignoring emails, or removing payment information does not cancel your account. Constant Contact continues to bill you until you explicitly request cancellation. You must contact support directly - there's no "set and forget" option.

Mistake 2: not requesting written confirmation

A verbal cancellation over the phone means nothing if the agent doesn't process it correctly or if there's a dispute later. Always ask for an email confirmation with a reference number. This email is your legal proof and protects you if Constant Contact claims they never received your cancellation request.

Mistake 3: cancelling too close to your billing date

If your renewal is set for the 15th and you cancel on the 14th, you might still be charged. Constant Contact's system typically processes renewals 24 to 48 hours before the billing date. Cancel at least 3 to 5 days before your renewal date to be safe. Check your invoice for the exact renewal date, then call support that week.

Mistake 4: not exporting your data first

After cancellation, Constant Contact may delete your contacts, templates, and reports after 30 to 90 days. If you don't download these assets before your cancellation becomes active, you lose them permanently. Visit your account settings and export your contact list, email templates, and reports to a CSV or PDF file.

Mistake 5: cancelling without reviewing your contract terms

If you signed up for an annual plan with a discount, mid-year cancellation may incur an early termination fee. Check your original invoice or email confirmation to see if you're on a month-to-month or annual contract. Ask Constant Contact about any penalties before you cancel to avoid an unwelcome surprise charge.

Your cancellation checklist for constant contact

Use this checklist to ensure you've covered every step and documented everything needed to prove your cancellation.

• Verify your next billing date on your most recent Constant Contact invoice.
• Export your contact list, email templates, reports, and custom automations to your computer.
• Call 1-855-229-5506 or send a registered mail letter to the Kitchener office.
• Note the date, time, support agent's name, and any reference number from your call.
• Request written cancellation confirmation to be sent to your email within 24 hours.
• Screenshot or print the confirmation email and save it for at least 6 months.
• If using registered mail, keep the Canada Post receipt and return receipt.
• Log into your account 3 days before your next billing date to confirm it's marked inactive.
• Check your bank or credit card statement 7 days after your renewal date to ensure no charge appears.
• If a charge posts after cancellation, dispute it with your bank and provide your confirmation email as evidence.

Constant contact contact information and mailing address

You have two ways to reach Constant Contact to cancel your account. The phone method is fastest; registered mail is slowest but provides the strongest legal proof of your cancellation request.

Phone support

Constant Contact Canada/US Toll-Free: 1-855-229-5506
Hours: Monday to Friday, 8 AM to 8 PM ET
What to say: "I want to cancel my account effective [date before your next billing date]. Please send me a written confirmation within 24 hours."

Registered mail (strongest proof)

Constant Contact Canada
151 Charles Street West, Suite 100
Kitchener, Ontario N2G 1H6
Canada

Send your cancellation letter by Canada Post registered mail with return receipt requested. This costs approximately C$12 and gives you a signed proof of delivery, which is valuable evidence if you later need to dispute a charge or escalate a complaint to your provincial consumer protection agency.

Next steps: your path forward

Cancelling Constant Contact is straightforward once you know the process, and you're now armed with the steps to do it correctly. The most important action is documenting everything - your cancellation request, the confirmation, and any reference numbers. Stopee has helped thousands of consumers navigate subscription cancellations cleanly and without surprise charges, and the same care applies to Constant Contact.

If Constant Contact doesn't respond to your cancellation request within 10 business days, or if you're charged after your cancellation date, escalate to your provincial consumer protection authority. They exist to enforce your rights, and companies take complaints from government agencies seriously. You have more leverage than you think, and Stopee is here to remind you of that every step of the way.