Manage Ixact Contact

How to cancel your ixact contact subscription and protect your data

Understanding ixact contact and why you might want to cancel

Ixact Contact is a customer relationship management (CRM) and marketing platform built for real estate professionals across Canada. The service bundles contact management, email marketing with automated newsletters, responsive agent websites with optional property listing integration (IDX), mobile apps, and add-on features like social media streaming and text marketing.

You subscribe on either monthly or annual billing cycles, with pricing tiers for individual agents, team leaders, and team members. Optional add-ons and bulk credits for mass email or texting campaigns let you scale features to your needs. If your business model has changed, you've switched brokerages, or you've found a competing platform that fits your workflow better, cancelling Ixact Contact is straightforward when you know the right steps.

At Stopee, we've helped thousands of real estate professionals navigate subscription cancellations like this one. Understanding your rights and the cancellation process empowers you to exit cleanly, protect your data, and avoid surprise charges.

Who typically cancels ixact contact

You might cancel if you've switched to a competing CRM (such as Follow Up Boss, BoomTown, or an in-house system), consolidated your technology stack to reduce costs, left the real estate industry, or negotiated a lower rate elsewhere. Annual subscribers sometimes cancel after the renewal date approaches and they realize the service no longer serves their growth goals.

Why timing matters

Ixact Contact bills in advance for the next period. If you cancel mid-cycle, you lose access to that prepaid time. The company's subscriber agreement does not offer refunds for payments already made, so understanding your billing date before you submit cancellation is critical.

Your cancellation rights under canadian consumer protection law

Canadian consumer protection law gives you important leverage when cancelling subscriptions. This section covers your baseline rights and how to invoke them if Ixact Contact resists your cancellation request.

Key protections in your province

You have rights under your provincial consumer protection act. For example, Ontario's Consumer Protection Act (2002) requires that subscription sellers clearly disclose cancellation terms before you buy, and gives you the right to cancel within 14 days of purchase or when you receive a material change in terms. Other provinces (British Columbia, Alberta, Quebec, and others) have similar rules.

Additionally, federal regulations under the Unsolicited Goods and Services Act and Canada's Electronic Commerce Protection Regulations require clear, plain-language cancellation instructions and a simple, low-cost mechanism to cancel. If Ixact Contact has not provided this, you have grounds to dispute any charge after your cancellation request.

When to escalate to a regulator

If Ixact Contact ignores your written cancellation request, continues billing after you cancel, or refuses to honour provincial law, contact your provincial consumer protection office or the Competition Bureau. These agencies investigate illegal billing practices and can force refunds or penalties. Stopee recommends gathering all cancellation emails, billing statements, and proof of delivery before escalating, so you have a complete record.

How to cancel ixact contact step by step

Cancellation is possible via email, registered mail, or through your payment platform. We'll walk you through each method so you can choose the one that leaves the strongest proof of cancellation.

Method 1: email cancellation (fastest and recommended)

Email is the quickest route and the Subscriber Agreement accepts it as valid written notice. Follow these steps:

1. Locate your account email and account ID (found in your account settings or billing invoice).
   • If you cannot find your account ID, don't worry; your email address alone is sufficient.
2. Draft a clear, dated email to support@ixactcontact.com stating:
   • "I request cancellation of my Ixact Contact account effective [specific date, e.g., 14 days from today]."
   • Include your account email and account ID (if known).
   • State your desired cancellation date (give at least 14 days' notice to avoid mid-cycle charges).
   • Ask for written confirmation of cancellation in the reply.
3. Send the email from the email address registered to your account (this proves ownership).
   • Pro tip: use a personal email account you control (not a shared work inbox) to ensure you retain access to the cancellation confirmation.
4. Wait for a reply confirming your cancellation and the effective date.
   • Warning: if you do not receive a reply within 48 hours, follow up once, and then proceed to Method 2 (registered mail) as a backup.
5. Save the entire email thread and any confirmation message in a folder marked "Ixact Cancellation" on your computer and in your email archive.
   • Do not delete this folder for at least 24 months; you may need it to dispute a charge.

Method 2: registered mail to headquarters (strongest proof)

If you want a physical record or if email support is unresponsive, send a registered letter with proof of delivery. This method takes longer but creates undeniable proof you sent cancellation notice on a specific date.

1. Write a formal cancellation letter on your letterhead or plain paper including:
   • Your full name, account email, and account ID (if known).
   • Today's date.
   • Statement: "I request cancellation of my Ixact Contact subscription effective [date, minimum 14 days from today]."
   • A request for written confirmation of the cancellation and any remaining access period.
2. Address the letter to:
   • Ixact Contact
     137 Bentworth Avenue
     Toronto, Ontario M6A 1P6
     Canada
3. Visit Canada Post or your local postal outlet and send the letter via Registered Mail with Proof of Delivery (Signature Confirmation).
   • The cost is approximately CAD $12-15 per letter.
4. Keep the registered mail receipt and tracking number in a safe place.
   • Pro tip: take a photo of the receipt before you leave the post office, then file the original in a folder with your Ixact invoices.
5. Allow 5-10 business days for delivery, then wait for a response by mail or email within 10 days of receipt.
   • You can track delivery online using the tracking number provided at purchase.

Method 3: app store or google play cancellation

If your subscription was billed through Apple App Store or Google Play, you must cancel through the platform itself, not directly with Ixact Contact. The company's public documentation does not describe a separate mobile cancellation process, so managing your subscription through the store is your primary avenue.

1. For iPhone or iPad (Apple App Store):
   • Open the Settings app.
   • Tap your name, then select Subscriptions.
   • Find Ixact Contact and tap Manage.
   • Select Cancel Subscription and confirm.
   • Apple will provide a cancellation confirmation on screen and by email to your Apple ID.
   • Screenshot the confirmation and save it.
2. For Android (Google Play):
   • Open the Google Play app.
   • Tap your profile icon in the top right.
   • Select Manage subscriptions.
   • Find Ixact Contact and tap Manage.
   • Select Cancel subscription and confirm.
   • Google will email you a cancellation receipt.
   • Save the receipt and the cancellation confirmation email.
3. Even if you cancel through the app store, send an email to support@ixactcontact.com noting that you cancelled via [Apple/Google] on [date] and request confirmation that your account will be deactivated at the end of the current billing period.
   • Pro tip: this step creates a paper trail linking your app store cancellation to your Ixact account, reducing the risk of duplicate billing.

What happens after you cancel ixact contact

Knowing what to expect after cancellation helps you plan for data preservation and avoid last-minute surprises. This section outlines the account deactivation timeline and data retention policy.

Immediate account deactivation

Once Ixact Contact processes your cancellation, your account and any associated agent website or social media stream are deactivated immediately. You will lose access to your contact lists, email history, and website dashboards as soon as the cancellation is processed (typically within 24 hours of support confirming the request).

Future billing charges stop, but understand that you are not entitled to a refund for the current billing period under Ixact's terms. Cancellation does not trigger a prorated refund.

Backup your data before cancellation

Plan to export all critical data before you submit your cancellation request. Most CRMs allow you to export contacts, email templates, and campaign history as CSV or spreadsheet files. Contact Ixact support at support@ixactcontact.com and ask for a full data export at least 48 hours before your cancellation date.

At minimum, export your contact database, email list, and any custom agent website content you created. Ixact Contact retains account data for 18 months after cancellation for backup purposes, but after that holding period the data is permanently deleted. Relying on company retention is risky; take your export in advance.

Final billing and future charges

After cancellation is processed, no further charges appear on your credit card or payment method. However, if your subscription renews before your requested cancellation date takes effect, you will be billed for that next cycle. Stopee recommends timing your cancellation request so it takes effect at least one day before your next renewal date.

Refund policy and how to dispute a charge

Ixact Contact's Subscriber Agreement explicitly states that "none of the payments due hereunder are refundable." This means the company's standard policy is to issue no refunds for subscriptions, even if you cancel before the next billing period.

When you may qualify for a refund

Exceptions to the no-refund policy can arise in three scenarios:

1. Payment platform dispute: If you were billed through Apple App Store or Google Play, those platforms have their own refund windows. Apple offers refunds within 14 days of purchase for most apps and in-app subscriptions; Google allows refunds within 48 hours. Contact the platform directly if you believe you qualify.
2. Goodwill decision by Ixact support: A support representative may approve a partial or full refund as a one-time exception, especially if you were charged in error or experienced a service outage. This is rare but worth requesting in writing if the circumstances warrant it.
3. Consumer protection law override: If you cancel within 14 days of your first charge under provincial consumer protection rules, or if you were charged without authorization, you have a legal right to a refund. Contact your provincial consumer protection office or the Competition Bureau if Ixact Contact refuses.

Disputing a charge with your card issuer

If Ixact Contact continues billing you after your cancellation request and support does not respond, contact your credit card company or bank. File a dispute (also called a chargeback) for any unauthorized charges after your cancellation date. Provide your cancellation email, confirmation letter, or registered mail tracking number as evidence. Your financial institution will investigate and can reverse the charge within 30-60 days.

Ixact contact pricing and plan overview

Understanding the pricing structure helps you calculate exactly when your final charge will occur and plan your cancellation date accordingly.

Annual subscribers save 15% compared to monthly billing. If you are on an annual plan and cancel mid-year, you are not entitled to a prorated refund under Ixact's terms. Plan your cancellation for the last day of your billing cycle to minimize waste.

Common mistakes to avoid when cancelling ixact contact

Cancelling a subscription feels stressful, and small errors can lead to forgotten charges or lost data. Here are the pitfalls we see most often at Stopee.

Mistake 1: cancelling only through the app without contacting support

If your subscription is linked to your Ixact account email but also billed via Apple or Google, cancelling through the app store does not automatically deactivate your Ixact account or stop all related charges. Always send a separate email to support@ixactcontact.com to confirm the cancellation is reflected in their system. This prevents duplicate billing or surprise re-activation.

Mistake 2: not exporting your data before the cancellation date

Once Ixact deactivates your account, you lose immediate access to your contact lists and email history. If you do not export beforehand, you have 18 months to request the data from support, but after that window it is permanently deleted. Export your data at least 48 hours before cancellation takes effect.

Mistake 3: cancelling without giving notice of your renewal date

Ixact Contact bills you one day before your renewal date. If your renewal is January 15 and you cancel on January 14, you will be charged for another cycle. Check your last invoice for the renewal date, then request cancellation to take effect at least one day before that date.

Mistake 4: not saving confirmation emails or registered mail receipts

If a charge appears on your bill after you cancel, you will need proof that you sent a valid cancellation request. Keep all emails and registered mail receipts for at least 24 months. Stopee recommends creating a folder on your computer named "Ixact Cancellation" and storing scans of all documents there.

Mistake 5: assuming email alone is enough if support does not reply

Email is fast, but if support does not confirm within 48 hours, follow up once, and then send registered mail as a backup. Having two proof points (email plus registered mail) protects you if support later claims it never received your request.

Your cancellation checklist for ixact contact

Use this checklist to ensure you complete cancellation without missing critical steps.

1. Check your next renewal date on your most recent Ixact invoice or account dashboard.
2. Export all contact data, email templates, and custom content to a CSV or spreadsheet file and save it to your computer.
3. Email support@ixactcontact.com with your account email, account ID, and requested cancellation date (at least 14 days from today, ideally one day before renewal).
4. If you do not receive a reply within 48 hours, send a follow-up email and simultaneously prepare a registered letter to the Toronto headquarters.
5. Send the registered letter via Canada Post (Signature Confirmation) to 137 Bentworth Avenue, Toronto, Ontario M6A 1P6, Canada.
6. Keep the registered mail receipt and take a photo of it before you leave the post office.
7. If billed through Apple App Store, cancel your subscription in Settings > Subscriptions > Manage > Ixact Contact > Cancel Subscription.
8. If billed through Google Play, cancel in Google Play app > Profile > Manage subscriptions > Ixact Contact > Cancel subscription.
9. After you cancel through the app store, email support@ixactcontact.com again confirming the app store cancellation date and requesting account deactivation confirmation.
10. Save all cancellation emails, confirmation messages, and registered mail receipts in a folder on your computer and back them up to cloud storage (Google Drive, OneDrive, or Dropbox).
11. Check your credit card statement 5-7 days after the cancellation date to confirm no charge appears.
12. If a charge appears, contact your card issuer immediately with your cancellation proof and file a chargeback dispute.

Should you cancel or switch to an alternative

Before you commit to cancellation, consider whether an alternative platform might serve you better. This section compares Ixact Contact to common competitors so you can make an informed decision.

If you are moving to a competitor, confirm that platform offers a data import feature before you cancel Ixact Contact. Many CRMs accept CSV imports of your contact list, so you can port your data directly. Stopee recommends testing the new platform for a week in parallel with Ixact before you cancel, so you can catch any missing features or workflow problems.

How to contact ixact contact if you have questions before cancelling

Before you submit a cancellation request, you may want to clarify your billing date, export options, or explore account downgrades. Here is how to reach Ixact Contact support.

Mailing address (for registered cancellation mail)

Ixact Contact
137 Bentworth Avenue
Toronto, Ontario M6A 1P6
Canada

Email support

Send inquiries or cancellation requests to support@ixactcontact.com. Response time is typically 24-48 hours during business days.

Account access

Log in to your Ixact Contact dashboard to view your renewal date, current plan, and any active add-ons before you prepare your cancellation request.

Empower yourself to cancel with confidence

Cancelling a subscription should not feel like a barrier course. You have legal rights under Canadian consumer protection law, and Ixact Contact's Subscriber Agreement acknowledges that written notice via email is valid cancellation. By following the steps above, saving your confirmation emails or registered mail receipts, and exporting your data in advance, you protect yourself from surprise charges and data loss.

The process takes only a few minutes. Choose email for speed or registered mail for undeniable proof, give at least 14 days' notice before your renewal date, and keep all confirmation documents for 24 months. If Ixact Contact ignores your cancellation request or continues billing you after your effective date, your provincial consumer protection regulator and the Competition Bureau have the power to force refunds and penalties.

At Stopee, we have helped thousands of Canadian subscribers like you cancel subscriptions with clarity and confidence. Whether you are switching platforms, leaving the real estate industry, or simply tightening your budget, you now have the knowledge and tools to exit Ixact Contact cleanly and protect your rights. Take action today, and reclaim control of your subscriptions.