Manage Doxy.Me

How to cancel doxy.me in canada and protect your telehealth workflow

What is doxy.me and why you might need to cancel

Doxy.me is a browser-based telehealth platform built for healthcare providers who want to deliver secure video consultations without requiring patients to download software. The platform offers HIPAA and PHIPA compliance, a virtual waiting room, and tiered pricing that scales from a free tier to professional and clinic-level plans with advanced features like HD video, screen sharing, and administrative controls.

You might be considering cancellation for many reasons: your practice has shifted to another telehealth provider, your patient load has changed, or you've found a solution that better fits your workflow. Whatever your situation, Stopee is here to walk you through the cancellation process with clarity and confidence so you can make the transition smoothly.

Understanding your doxy.me subscription model

Doxy.me operates on a tiered subscription system. The free plan gives you unlimited call minutes and basic compliance features at no cost. Professional and clinic plans layer on premium features and are billed either monthly or annually depending on which plan you select. Your cancellation experience will differ based on which plan you're on and where you purchased it-this matters because the steps and refund eligibility change accordingly.

Why timing matters when you cancel

Understanding when to cancel is just as important as knowing how. If you cancel mid-billing cycle, you'll typically keep access until the end of that period, but no refund applies to unused time. This means if you're on an annual plan and cancel after one month, you've locked in that full-year fee. Stopee recommends reviewing your next renewal date before you cancel so you can decide whether to cancel now or wait until closer to renewal to minimize wasted fees.

Doxy.me pricing and plans in canada

Here's what you're paying for across Doxy.me's three main offerings in Canadian dollars.

If you're on the Professional plan, your annual commitment typically works out to roughly $18-$20 per month. The Clinic plan scales with the size of your practice and number of users, making it essential to calculate your actual monthly burn before deciding whether cancelling early is worth it.

Should you cancel doxy.me or downgrade instead

Before you commit to full cancellation, consider whether downgrading might serve your needs better.

When downgrading makes more sense than cancelling

If you're on a Professional or Clinic plan but your telehealth volume has dropped, moving to the free tier keeps your Doxy.me workspace active without ongoing fees. This approach protects you in case your practice needs to resume video consultations-your account history, patient records, and settings remain intact. For Clinic owners, downgrading to Professional reduces costs while preserving most advanced features.

The free plan includes unlimited call minutes and PHIPA compliance, which covers many smaller practices and solo providers. If this aligns with your current needs, downgrading is nearly always the smarter financial move than a full cancellation, especially mid-contract.

When full cancellation is the right choice

You should cancel outright if you're moving to a competing platform permanently, consolidating your telehealth tools, or exiting telehealth entirely. Cancellation also makes sense if you've already switched providers and simply want to stop the recurring charge. In these scenarios, holding onto a free-tier account adds no value-a clean break is the pragmatic option.

How to cancel your doxy.me account by platform

Your cancellation path depends on your subscription type and where you purchased it. Stopee has mapped out each route so you don't get lost in account menus.

Cancel a professional plan (individual users) via the web

If you're a solo provider or independent clinician on the Professional tier, you'll cancel directly through your Doxy.me account dashboard.

1. Sign into your Doxy.me account at doxy.me
   • Use your email and password to access your dashboard
2. Navigate to Account Settings
   • Look for the gear icon or "Settings" link in the top-right corner
   • Click it to open your account menu
3. Select Account from the sidebar
   • This tab shows your profile and subscription details
4. Locate the Billing section
   • Scroll down to find your active subscription and billing information
   • You'll see your renewal date and current plan type
5. Click Cancel subscription
   • This disables auto-renewal on your account
   • A confirmation pop-up will appear-review it carefully
6. Confirm your cancellation
   • Click the final "Confirm" button to lock in your cancellation
   • You'll receive an email confirmation within minutes

Pro tip: Your access to paid features remains active until the end of your current billing period. If you cancel mid-year, you keep your account and all functionality through your renewal date-you simply won't be charged again.

Cancel a clinic plan (clinic owners) via the help interface

Clinic subscriptions follow a different cancellation flow because they involve administrative permissions and potentially multiple users.

1. Sign into your Doxy.me Clinic account
   • You must be logged in as the Clinic Owner or an administrator with billing permissions
2. Open the Help menu
   • Find "Help" or the question-mark icon in your Clinic dashboard
3. Navigate to Messages
   • This section displays your support and billing communications
4. Look for Billing options
   • Scroll through the Billing section to find cancellation or pause controls
5. Select Cancel Subscription or Pause Subscription
   • Clinic owners can choose to cancel entirely or pause temporarily if they plan to resume later
   • Pausing may be useful if you're uncertain about a permanent move
6. Confirm your selection
   • Follow the on-screen prompts to finalize your choice
   • Wait for a confirmation message from Doxy.me support

Warning: Clinic subscriptions may involve multiple user licenses or custom billing arrangements. If your confirmation flow seems unclear or if you don't see a clear cancellation option, contact Doxy.me's billing team directly through the help interface to ensure you're cancelling correctly.

Cancel an android subscription via google play

If you purchased your Doxy.me subscription through the Google Play Store on an Android device, you'll need to cancel through Google's subscription manager.

1. Open the Google Play Store app on your Android device
   • Make sure you're logged into the same Google account you used to purchase
2. Tap the Menu icon (three horizontal lines)
   • This is typically in the top-left corner of the app
3. Select Subscriptions
   • This shows all active subscriptions tied to your account
4. Find Doxy.me in the list
   • Tap on it to open the subscription details
5. Tap Cancel subscription
   • Google will ask you to confirm and may offer you a retention offer
   • You can decline any offers and proceed with cancellation
6. Confirm your cancellation
   • Follow any final prompts from Google Play to complete the action
   • You'll receive a confirmation email from Google

Pro tip: Google Play typically allows you to cancel a subscription without having to contact the app developer. Your cancellation takes effect on your next renewal date, not immediately.

Doxy.me on iOS and the apple app store

Doxy.me does not offer a native iOS app with in-app subscription functionality. The platform is entirely web-based, which means you access it through your iPhone or iPad's browser. If you've seen a Doxy.me subscription listed in your Apple App Store subscription list, it's likely unrelated to the main telehealth service.

There is no App Store-based Doxy.me subscription to cancel on iOS. Your subscription-whether Professional or Clinic-is managed exclusively through your Doxy.me account dashboard on the web. This simplifies your cancellation because you only need to follow the web-based steps outlined above for your plan type.

What happens after you cancel your doxy.me account

Cancelling isn't an instant deletion-Stopee wants you to understand exactly what remains active and what you're losing.

Access and feature retention during your final billing period

When you cancel, Doxy.me disables automatic renewal but keeps your account and access fully functional through the end of your current billing cycle. If you're mid-month or mid-year, you can continue holding patient consultations, accessing the waiting room, and using all paid features you've been enjoying without interruption. This grace period prevents you from losing service mid-consultation or during a patient's care continuity.

What happens to your data and account history

Your account settings, past consultation notes, and patient interaction history remain stored in Doxy.me's servers even after cancellation-unless you or Doxy.me explicitly remove them. The company uses encrypted peer-to-peer connections for video sessions and maintains privacy safeguards consistent with PHIPA and HIPAA. However, cancelling does not automatically purge your data.

If you need your patient records transferred, exported, or deleted, you should request this separately before your access ends. Review Doxy.me's privacy policy or contact their support team to understand data retention timelines and your rights to deletion under Canadian privacy law.

Your account after cancellation is final

Once your billing cycle ends, your paid features lock. You can still log into your account to download or export data, but you'll lose access to professional features like HD video, screen sharing, and custom branding. If you're on a Clinic plan, administrative controls and multi-user management revert to read-only or become unavailable.

Refund policy and your financial options

Doxy.me operates a strict no-refund policy, but understanding this policy and your consumer rights can still open pathways to recovery in specific cases.

Doxy.me's standard refund stance

Doxy.me's published policy states that subscription fees are non-refundable once charged. This applies even if you cancel mid-billing cycle, downgrade your plan, or remove users before the period ends. Unused minutes, partial months, and annual prepayments are not eligible for refunds under standard conditions.

The company reserves the right to consider exceptions in rare circumstances-disputes over billing errors, technical failures that prevented service access, or legitimate billing mistakes. These exceptions are evaluated case-by-case and are not guaranteed.

What to do if you purchased through a third party

If you bought your Doxy.me subscription through Google Play or another app marketplace, your refund eligibility falls under that platform's policies, not Doxy.me's. Google Play typically allows refunds within 48 hours of purchase if you request them through the Play Store app or Google Support. Beyond that window, your refund request goes to Doxy.me's support team, and the outcome depends on their assessment.

Always attempt a refund through the original purchase platform first. It's faster and more likely to succeed than asking Doxy.me directly.

Your consumer rights under canadian law

As a consumer in Canada, you're protected by the Consumer Protection Act and relevant provincial laws. These laws may entitle you to a refund or cancellation rights if Doxy.me fails to deliver the service as promised, engages in misleading billing practices, or violates provincial consumer standards. Additionally, as a healthcare provider handling patient data, you're protected under PIPEDA (federal) and PHIPA (Ontario, if applicable) regarding how your information is used.

If Doxy.me refuses a reasonable refund request or disputes a billing error, you can escalate your complaint through Stopee's resources or directly to your provincial consumer protection authority. In Ontario, you can file a complaint with the Office of the Privacy Commissioner of Canada if data handling is the issue.

Common cancellation mistakes and how to avoid them

Cancellations often stumble because of small oversights. We hear from Stopee users regularly about these pitfalls, and they're entirely preventable.

Mistake 1: confusing "downgrade" with "cancel"

Doxy.me's account settings use "cancel subscription" specifically to stop renewals. Some users accidentally click "downgrade" thinking it's cancellation-downgrade moves you to the free tier and you remain an active user. If you want to cancel entirely and stop all service usage, you must specifically select "cancel subscription," not downgrade. Check your confirmation email to verify which action you took.

Mistake 2: cancelling through the app instead of the account dashboard

The Doxy.me mobile browser experience may not expose the full cancellation flow. Always sign into your account via a desktop or laptop browser and navigate through the Account Settings > Billing route to ensure you're cancelling the actual subscription. Mobile browsers sometimes hide billing controls or link to mobile app stores instead of your main account.

Mistake 3: not requesting a confirmation email

After you click "confirm" on your cancellation, Doxy.me should send you an email confirmation within minutes. If you don't receive one within an hour, your cancellation may not have gone through. Log back into your account and check the Billing section to verify the cancellation status. If it still shows as "active," repeat the cancellation process or contact support immediately.

Mistake 4: assuming cancellation deletes your data

Cancelling your subscription does not delete your patient records, consultation history, or account data. If you need data deleted before your access ends, you must request it separately. Some providers want to export their data for compliance reasons-don't wait until after cancellation to do this. Reach out to Doxy.me support and ask for an export or deletion request while your account is still active.

Mistake 5: forgetting to cancel a third-party subscription

If you purchased through Google Play or another marketplace, cancelling your Doxy.me account does not automatically cancel the third-party subscription. You must cancel both independently. Check your Google Play subscriptions and your Doxy.me account settings separately to confirm both are cancelled. Stopee recommends double-checking these within 24 hours of initiating cancellation.

Doxy.me cancellation checklist

Use this step-by-step checklist to ensure you've covered all bases before and after cancellation.

• Note your renewal date before you start-this determines your final access date
• Export or back up any patient records, notes, or consultation history you need to retain
• If on a Clinic plan, confirm you have owner-level permissions to cancel
• Sign into doxy.me via your desktop browser (not mobile app)
• Navigate to Account Settings > Account > Billing
• Click "Cancel subscription" and confirm the action
• Check your email for a cancellation confirmation within one hour
• Log back in to verify your subscription status shows as "cancelled"
• If purchased via Google Play, cancel that subscription separately in the Play Store
• Request any data deletion or export from Doxy.me support if needed
• Set a calendar reminder for your final access date to prepare for the transition

Your consumer rights in canada

Doxy.me operates in a privacy-regulated environment in Canada, and your rights as a user are protected by both federal law and healthcare-specific provincial frameworks.

Federal privacy protection under PIPEDA

The Personal Information Protection and Electronic Documents Act (PIPEDA) governs how private-sector organizations like Doxy.me collect, use, and disclose your personal information. Under PIPEDA, you have the right to access any personal data Doxy.me holds about you, request corrections if information is inaccurate, and file a privacy complaint if your rights are violated. Doxy.me's privacy policy should outline how long they retain your information and under what conditions they delete it.

Healthcare-specific protection under PHIPA

If you're a healthcare provider in Ontario, the Personal Health Information Protection Act (PHIPA) adds additional safeguards around patient health records. Doxy.me must comply with PHIPA's requirements for storing, accessing, and protecting patient health information. Before you cancel, ensure you've extracted any patient health records and understand where they'll be stored next. PHIPA gives you specific rights to audit how your practice's information is handled by service providers.

Other provinces may have similar legislation (for example, Alberta's Health Information Act). Check whether Doxy.me certifies compliance with your specific provincial law.

Filing a complaint if things go wrong

If Doxy.me violates your privacy rights or fails to honor a refund or cancellation request, you can escalate through official channels. The Office of the Privacy Commissioner of Canada handles federal PIPEDA complaints. For PHIPA issues in Ontario, contact the Information and Privacy Commissioner of Ontario (IPC). Stopee recommends documenting all communications with Doxy.me-email chains, cancellation confirmations, and billing statements-before filing a formal complaint.

Why users cancel doxy.me and what they switch to

Understanding why Canadian healthcare providers leave Doxy.me can help you decide if cancellation is right for your practice.

Top reasons providers cancel

Many Stopee users report switching because they found an all-in-one platform that bundles telehealth with electronic health records (EHR) or practice management. Others move to Doxy.me alternatives when their patient base grows and they need more administrative controls or white-label customization. A smaller subset cancel because they prefer competitors with stronger Canadian payment processing or local customer support.

Cost is also a factor-for solo practitioners, even the ~$210 annual Professional fee adds up. Some downgrade to the free tier instead of cancelling outright, especially if they only conduct occasional telehealth visits.

Common alternatives practitioners migrate to

Providers switching away often land on platforms like Zoom for Healthcare, Telehealth.com, or integrated EHR systems with built-in video features. Each has different pricing, compliance certifications, and feature sets. Before you cancel Doxy.me, map out your new platform's onboarding timeline so you don't lose continuity with your patients during the transition.

Cancellation address and contact details for doxy.me

If you need to escalate a cancellation dispute or file a formal cancellation request by registered mail, Doxy.me should provide a mailing address through their support portal or contact page. Important: Always confirm the current mailing address directly with Doxy.me's help team before sending any legal correspondence, as addresses change and mail sent to an outdated location may not reach the right department.

For most cancellations, the web-based method outlined above is sufficient and faster than postal mail. Reserve mail-based contact only for situations where you've attempted digital cancellation unsuccessfully or need to establish a formal paper trail for a dispute.

Final thoughts on cancelling doxy.me

Cancelling your telehealth subscription is a straightforward process when you follow the right steps, but the details matter. Whether you're downgrading to the free tier or leaving the platform entirely, Stopee has guided you through every path so you can cancel with confidence and clarity.

Remember: your cancellation takes effect at the end of your current billing cycle, not immediately. This gives you time to transition your patients to your new platform and export any critical records. Document your cancellation confirmation for your records, and don't hesitate to escalate if Doxy.me disputes your request or refuses a legitimate refund-your consumer rights in Canada protect you.

Stopee has helped thousands of consumers cancel complex SaaS subscriptions, understand refund policies, and navigate billing disputes. If you encounter friction during your Doxy.me cancellation or need support interpreting your rights under Canadian consumer law, Stopee is your partner in getting clarity and resolution quickly.