Manage Duet Display
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel Duet Display: The Right Way
How to cancel duet display and recover your subscription fee
What duet display is and why you might want to cancel
Duet Display turns your iPad, iPhone, or Android device into a second wireless or wired monitor for your Mac or Windows computer. It's a creative tool beloved by designers and productivity-focused professionals who need extra screen real estate without buying hardware. The service comes in two subscription tiers: Duet Air (C$69.99 annually) for basic display mirroring, and Duet Pro (C$99.99 annually) for advanced drawing features with pressure and tilt sensitivity.
You might decide to cancel Duet Display for several reasons: the subscription cost adds up over time, you've switched to a different multi-monitor solution, or the app isn't delivering the performance you expected. Whatever your reason, Stopee is here to walk you through the cancellation process step by step and help you understand your rights as a Canadian consumer.
Common reasons people cancel duet display
Users frequently cancel because they've invested in a proper second monitor, found free alternatives, or discovered that the app's latency or compatibility doesn't suit their workflow. Others cancel after the free trial ends and realise the annual cost doesn't justify the benefit. Understanding why you want to leave helps you decide whether to cancel immediately or explore troubleshooting first.
Duet display pricing and plan comparison
Before you cancel, review what you're actually paying and what features you're using.
| Plan | Annual price (CAD) | Key features | Best for |
|---|---|---|---|
| Duet Air | C$69.99 | Wired and wireless second display | Basic users who need screen extension |
| Duet Pro | C$99.99 | Air features plus pressure sensitivity, tilt, advanced drawing tools | Creative professionals and digital artists |
If you're on Duet Pro but only use basic display functionality, downgrading to Duet Air might be a better option than cancelling entirely. However, if you've decided Duet Display isn't for you, Stopee recommends moving forward with cancellation as soon as possible to stop future billing cycles.
Your consumer rights in canada before you cancel
Canadian consumer protection law gives you important leverage when dealing with digital subscriptions, even if Duet Display's terms don't mention it explicitly.
Federal and provincial protections you should know
Canada has no uniform federal automatic 14-day cooling-off period for digital subscriptions purchased online. However, several provinces offer stronger protections. Ontario's Consumer Protection Act, British Columbia's Business Practices and Consumer Protection Act, and Alberta's Fair Trading Act all include provisions against misleading advertising and unfair contract terms. If Duet Display's marketing misrepresented the service or if you purchased through an unclear checkout process, you may have grounds to request a refund beyond Duet's stated policy.
Additionally, if you paid by credit card, your card issuer may offer chargeback protection if the company fails to deliver the promised service or refuses a legitimate refund request. Stopee always recommends documenting your purchase confirmation, any support emails, and screenshots of the app or website before you escalate a dispute.
When to escalate beyond duet's support
If Duet Display denies your refund request without explanation, you can file a complaint with your provincial consumer protection office. In Ontario, contact the Ministry of Government and Consumer Services; in British Columbia, reach out to the Office of the Superintendent of Motor Vehicles (OSMV) or your local consumer advocacy centre. Keep all transaction records and correspondence for at least two years.
How to cancel duet display on every platform
Cancellation differs depending on whether you subscribed through Duet's own website, Apple's App Store, or Google Play. Stopee has tested each method to ensure you cancel completely and stop all future charges.
Cancel through duet's account management website
This is the direct route if you subscribed via Duet's official website or if your subscription was linked to your email account.
- Open your web browser and navigate to account.duetdisplay.com.
- If you're not already logged in, enter your email address and password.
- If you've forgotten your password, click "Forgot password?" and reset it before proceeding.
- Once logged in, locate the Profile or Account tab at the top of the page.
- Click Manage Subscription or a similar option (exact wording varies, but look for anything mentioning "subscription").
- Select Cancel Subscription from the menu.
- Complete the cancellation flow by confirming your request. Warning: Do not simply close your browser or log out. You must see a confirmation message stating that your subscription has been cancelled. Take a screenshot of this confirmation for your records.
- Check your email within 15 minutes for a cancellation confirmation from Duet. If you don't receive one, return to your account and verify the cancellation went through.
Pro tip: Before cancelling, export any saved settings, device names, or custom configurations you might want to reference later. Duet does not guarantee that account data persists after cancellation.
Cancel an apple app store subscription (iPad or iPhone)
If you subscribed through the App Store, Apple handles the cancellation, not Duet directly. You must cancel in your Apple device settings.
- On your iPad or iPhone, open the Settings app.
- Tap Subscriptions (you may need to scroll or search for this option).
- Locate and tap Duet Display in your active subscriptions list.
- Tap Cancel Subscription or Cancel [Plan Name].
- Confirm your cancellation. Apple will show you the end date of your current billing period-your access continues until then.
- You'll receive a cancellation confirmation email from Apple within minutes. Keep this email for your records.
Warning: Cancelling a subscription on the App Store does not delete the Duet Display app from your device. You can uninstall it separately if you wish, but uninstalling the app does not cancel your subscription. You must follow these steps.
Pro tip: Apple requires you to cancel at least 24 hours before the end of your billing cycle to avoid being charged again. Check your subscription renewal date in Settings to know your deadline.
Cancel a google play subscription (Android)
Android users must cancel through Google Play, just as iOS users go through Apple.
- On your Android device, open the Google Play app (the store, not the Play Games app).
- Tap your profile icon in the top right corner.
- Select Manage subscriptions or Subscriptions.
- Find and tap Duet Display.
- Tap Cancel subscription.
- Follow the prompts and confirm cancellation.
- Google will send you a confirmation email. Save it.
Warning: Like Apple, uninstalling the Duet Display app does not cancel your Google Play subscription. Many users make this mistake and continue being billed. Always cancel through the Play Store first.
Refunds and what happens after you cancel
Understanding Duet Display's refund policy will help you plan your next steps and know when to push back.
Duet display's official refund policy
Duet Display does not automatically issue refunds for cancelled subscriptions. Once you cancel, your subscription stops auto-renewing at the next billing cycle, but you do not receive money back for the time already paid. This is standard for annual subscription models, but Canadian consumer law may offer you an escape route in certain situations.
Your best paths to a refund are:
- Contacting Duet support directly within 30 days of your purchase and explaining why the service didn't meet your expectations.
- Filing a refund request through Apple (App Store) or Google Play, which both offer customer-friendly refund windows if the app failed to deliver promised features.
- Filing a chargeback dispute with your credit card company if Duet refuses a legitimate refund request.
Pro tip: Stopee recommends documenting everything: your purchase date, the full price you paid, screenshots of the Duet Display app or website showing features you expected, and any error messages or performance issues you experienced. This evidence strengthens your refund claim significantly.
What happens to your account after cancellation
When you cancel Duet Display, several things occur in sequence: your subscription stops auto-renewing immediately, but you retain full access to the app and all features for the remainder of your paid billing period. Once that period ends, your access expires. Duet typically keeps your account data (saved device names, settings, preferences) on its servers indefinitely unless you explicitly request account deletion.
If you want to delete your account entirely and remove all personal data, you must contact Duet support directly. This is a separate action from cancellation. Stopee advises sending a formal account deletion request in writing (email is acceptable) so you have a record of your request.
Common cancellation mistakes to avoid
It's frustrating when you think you've cancelled but charges keep coming. Here's how to protect yourself.
Mistakes that trap people into continued billing
- Assuming the app auto-cancels when you uninstall it: This is the most common error. Uninstalling Duet Display does nothing to your subscription. You will continue to be billed until you cancel through your payment platform or Duet's account portal.
- Logging out instead of cancelling: Closing the Duet app, signing out of your account, or even deleting the app from your device does not trigger cancellation. Only following the official cancellation steps stops the charges.
- Cancelling on the wrong platform: If you subscribed through Apple, you must cancel through Apple settings-not through Duet's website. Cancelling in the wrong place leaves your subscription active elsewhere.
- Missing the 24-hour window before renewal: Both Apple and Google Play require cancellation at least one day before your billing date. If your renewal date is tomorrow, you may be charged again before your cancellation takes effect.
- Not saving your cancellation confirmation: Without proof that you cancelled, disputing unwanted charges becomes much harder. Screenshot or save the confirmation message.
How to verify your cancellation worked
After you've completed the cancellation steps, Stopee recommends a verification routine within 48 hours:
- Log back into your Duet account (or your Apple/Google account) and check your subscription status. It should show "Cancelled" or "No active subscription."
- Check your email for a cancellation confirmation from Duet, Apple, or Google.
- Open Duet Display on your device and confirm it still works (you should have access until the end of your billing cycle).
- Wait one week, then check your account again to confirm no new charge has been applied.
If duet display keeps charging you after cancellation
You've cancelled but the charges keep appearing. Here's your escalation plan.
Contact duet support with documented evidence
Send a formal email to Duet Display support (check their website for the current support email address). Include your original cancellation confirmation screenshot, your billing statements showing the unwanted charges, and the dates you cancelled. Request that they refund all post-cancellation charges within 14 days. Save a copy of this email.
Dispute the charge with your payment provider
If Duet doesn't respond within 10 business days or refuses your refund, contact your credit card company, bank, or the platform (Apple/Google) where the charge appears. Explain that you cancelled the subscription but were charged anyway. Provide your cancellation confirmation and Duet's unresponsive support correspondence. Most card issuers will issue a chargeback in your favour if you present clear evidence of cancellation.
File a formal complaint with your provincial consumer protection office
If the chargeback doesn't resolve the issue, file a complaint with your province's consumer protection authority. In Ontario, contact the Ministry of Government and Consumer Services. In British Columbia, try the Office of the Superintendent of Financial Institutions (OSFI) or your local consumer advocacy office. Provide all documentation: purchase receipts, cancellation proof, correspondence with Duet, and the unwanted charges. Many provinces can order companies to refund consumers or face fines.
Cancellation checklist and next steps
Use this checklist to ensure you've cancelled completely and protected yourself from surprise charges.
| Task | Status | Notes |
|---|---|---|
| Identified which platform you subscribed through (Duet, Apple, Google) | ☐ | Check your receipt or payment history |
| Completed cancellation steps on the correct platform | ☐ | Do not skip or assume |
| Received and saved cancellation confirmation | ☐ | Screenshot or email receipt |
| Verified subscription status shows "cancelled" after 48 hours | ☐ | Log back into your account |
| Monitored first post-cancellation billing cycle for unwanted charges | ☐ | Set a phone reminder for renewal date |
| Contacted support or initiated chargeback if charged after cancellation | ☐ | Do this within 90 days of the unwanted charge |
Stopee can help you cancel with confidence
Cancelling a subscription should be straightforward, but Duet Display-like many SaaS companies-makes the process deliberately opaque to prevent cancellations. You've now learned exactly where to click, what confirmations to expect, and how to protect yourself if the company tries to keep billing you.
Stopee has helped thousands of consumers cancel their digital subscriptions, recover unwarranted charges, and understand their legal rights. If you encounter resistance from Duet Display, don't hesitate to escalate your complaint to your provincial consumer protection authority. You have rights, and Stopee is here to empower you to use them.
Take action today: cancel through the correct platform, save your confirmation, and monitor your next billing cycle. For more guidance on cancellation across dozens of services, visit Stopee.com and discover how to take back control of your subscriptions.