Manage Duet

How to cancel duet in canada: your complete step-by-step guide

What duet is and why you might cancel

Duet is a software solution that transforms your tablet or smartphone into a second display for your computer, or adds touch capability to your workspace. You download it as an app available across iOS, Android, macOS and Windows, with both one-time purchases and subscription models available depending on your platform and purchase history.

The service is managed through Duet's website account portal and through platform stores like the Apple App Store and Google Play. Where you subscribed and how you paid determines your cancellation path and billing rules. If Duet no longer fits your workflow, you're using an alternative solution, or you simply want to reduce monthly expenses, cancelling is straightforward once you know which payment method you used.

Why canadians cancel duet

You might cancel Duet for several practical reasons. Perhaps you've upgraded to a newer device that handles external displays natively, or you've switched to a competitor like Luna Display or Sidecar. Maybe your work setup changed and you no longer need a second screen. Some subscribers cancel because they prefer one-time purchases over recurring charges. Whatever your reason, Stopee is here to walk you through each cancellation method so you stop paying without unnecessary delays or missed steps.

Your subscription status and payment method matter

Before you cancel, identify where you purchased Duet. Did you buy directly from Duet's website? Through Apple's App Store on your iPhone or iPad? Via Google Play on Android? Or through a PayPal automatic payment? Your answer determines which cancellation steps you follow. Getting this detail right is the single biggest factor in cancelling cleanly without accidental re-billing.

Duet pricing and plan options in canada

Understanding Duet's pricing structure helps you decide whether cancellation makes sense for your budget or if a different plan might work better.

If you are on a monthly or annual subscription, you likely want to cancel before the next billing date to avoid a surprise charge. If you purchased Duet once and own it, there is no subscription to cancel. Stopee recommends checking your email receipt or your device's app store billing history to confirm which plan type you actually have.

How to cancel duet via your web account (the fastest method)

Cancelling directly through Duet's website account portal is the fastest and most transparent way to stop your subscription.

1. Open your web browser and visit duetdisplay.com.
2. Click Sign In or Log In at the top right of the page.
3. Enter your email address and password associated with your Duet account.
4. Once logged in, click on your Profile tab or account icon (usually top right).
5. Look for Manage Subscription or Billing in the menu.
6. Select Cancel Subscription and confirm your cancellation when prompted.
7. You should see an immediate on-screen confirmation. Stopee recommends screenshotting this confirmation for your records.
8. Check your email within 5 to 10 minutes for a cancellation confirmation from Duet (usually from team@duetdisplay.com).

What to do if you don't receive a web cancellation confirmation

If you completed all steps above but don't receive a confirmation email within 15 minutes, your cancellation may not have processed. This sometimes happens if your session times out or the page refreshes unexpectedly.

• Log back into your Duet account and check whether the subscription still shows as active.
• If the subscription is still listed, repeat the cancellation steps.
• If the subscription appears cancelled but you didn't get an email, contact Duet support directly at team@duetdisplay.com with your account email and ask for written confirmation that your subscription was cancelled and will not renew.
• Pro tip: Include the date and time you attempted cancellation, plus any screenshot of the on-screen confirmation. This creates a paper trail if a charge appears later.

How to cancel duet if you subscribed through apple app store

If you bought or subscribed to Duet through the Apple App Store on your iPhone, iPad or Mac, you must cancel through Apple's subscription settings, not through Duet's website.

1. Open Settings on your iPhone or iPad.
2. Tap your Apple ID at the very top of the Settings screen.
3. Select Subscriptions (or Media and Purchases on older iOS versions).
4. Find and tap Duet in the list of active subscriptions.
5. Tap Cancel Subscription and follow Apple's on-screen prompts to confirm.
6. Apple will show you the date your access ends (usually the end of your current billing period).
7. Check your email for a cancellation confirmation from Apple within a few minutes.

Cancelling duet on mac through apple

If you subscribed on a Mac running macOS, the process is slightly different.

• Click the Apple menu in the top left corner and select System Settings (or System Preferences on older macOS).
• Click General in the left sidebar, then scroll to Subscriptions.
• Find Duet and click it.
• Click Cancel Subscription and confirm.

Warning: Uninstalling the Duet app from your device does not cancel your subscription. Apple's subscription management is separate from the app itself. You must use the steps above to stop billing.

How to cancel duet if you subscribed through google play

Android users who bought Duet through Google Play must cancel through Google's subscription settings.

1. Open the Google Play Store app on your Android device.
2. Tap your Profile icon in the top right corner.
3. Select Subscriptions (or Payments and subscriptions depending on your device version).
4. Find and tap Duet in your active subscriptions list.
5. Tap Cancel subscription.
6. Choose your cancellation reason from the list if prompted (this is optional but helps Google improve the app).
7. Confirm that you want to cancel.
8. Google will show your final billing date and send a cancellation email to your Google account inbox.

Pro tip: If you use multiple Google accounts on your Android device, make sure you are in the correct account's Play Store app before cancelling. Cancelling in the wrong account will not affect your actual subscription.

How to cancel duet if you paid through PayPal

If you subscribed to Duet and set up automatic payments through PayPal (either directly or via a Duet partner), you need to cancel in two places to fully stop charges.

1. First, cancel your Duet subscription directly through Duet's website (follow the web cancellation steps above under "How to cancel Duet via your web account").
2. Next, log into your PayPal account at paypal.com.
3. Click Settings or your account icon in the top right.
4. Select Payments from the left menu, then Automatic Payments or Billing Agreements.
5. Find the Duet payment agreement in the list.
6. Click Cancel next to the Duet agreement.
7. Confirm the cancellation when prompted.

Warning: If you cancel only your Duet subscription but leave the PayPal automatic payment agreement active, PayPal may still attempt to charge you if Duet re-initiates the subscription. Always cancel both places. Stopee strongly recommends completing both cancellations on the same day to avoid confusion.

What happens to your duet access after cancellation

Cancelling your subscription feels uncertain because you don't immediately lose access. Here's what actually happens so you know what to expect.

When you cancel, you retain full access to Duet until the end of your current paid billing period. If your next charge date is June 15 and you cancel on June 1, you keep Duet working until June 15. Your app remains installed on your devices. Your account settings, saved preferences and locally stored data stay intact. You simply won't be charged again when the current period expires.

If you cancelled during a free trial before it converted to a paid subscription, you should not be charged at all. Duet sends a confirmation email after successful cancellation. The confirmation email usually includes your final access date.

Your account itself remains active even after the subscription expires. You can log in anytime and resubscribe if you change your mind, though you will need to pay for a new subscription period. Stopee has helped thousands of Canadians through this exact process, so you're in good company.

Refunds and billing disputes for cancelled duet subscriptions

Duet's refund policy is strict, but you have options if an incorrect charge occurs or if you have compelling circumstances.

Duet's stated refund policy

Duet does not issue refunds or credits for partial months, unused time, or upgrades and downgrades. The only exceptions are duplicate charges (if you were accidentally billed twice in the same month) or other charges that Duet's billing team approves on a case-by-case basis. If you cancelled during a free trial, no charge should appear at the trial end.

How to request a refund from duet directly

If you believe you were charged in error or have a genuine hardship, contact Duet's support team. Email team@duetdisplay.com with the following information:

• Your Duet account email address.
• The date of the charge you are disputing.
• The amount charged (in CAD).
• A brief explanation of why you believe the charge is incorrect (for example, "I cancelled on May 20 but was charged on June 1" or "I was billed twice for the same month").
• A copy of your receipt or bank statement showing the charge.

Duet typically responds within 5 to 7 business days. While they may not reverse the charge immediately, documenting your request creates a record for potential escalation.

If you subscribed through apple app store and were incorrectly charged

Contact Apple Support directly. Apple handles refunds for all App Store purchases and subscriptions. Visit support.apple.com or open the App Store, find your account, tap Purchased, locate Duet, and select Report a Problem. Explain that you cancelled but were still charged. Apple can often reverse charges within 24 to 48 hours if the error is clear.

If you subscribed through google play and were incorrectly charged

Google Play also handles refunds for app subscriptions. Open the Play Store, go to Payments and subscriptions, find the disputed charge, and tap Report a Problem. Google's support team will review your case. Refunds typically process within 3 to 5 business days if Google approves them.

If you subscribed through PayPal and were incorrectly charged

Contact PayPal support through your account or visit paypal.com/support. Explain that you cancelled your Duet subscription but were still charged. PayPal can dispute the charge and may reverse it while investigating. This escalation is called a chargeback or dispute and is your consumer protection right.

Disputing charges with your bank as a last resort

If Duet, Apple, Google or PayPal refuse to issue a refund and you believe the charge is genuinely unauthorized or the company violated its cancellation promise, you have a final option: dispute the charge with your bank or credit card company. Call your bank and explain that you cancelled your Duet subscription but were billed anyway. Provide your cancellation confirmation email as proof. Your bank can initiate a chargeback, which reverses the charge while the bank investigates. This process typically takes 30 to 90 days but is a powerful consumer protection tool.

Pro tip: Keep all cancellation confirmation emails, receipts and billing statements for at least one year. These documents are essential if you need to escalate a dispute with your bank.

Your consumer protection rights in canada

Cancelling a digital subscription is your right under Canadian consumer law. Here's what you need to know.

Cancellation must be as easy as sign-up

Under Canadian consumer protection law (including the Competition Act and various provincial consumer protection acts), the cancellation process must be clear, accessible and not unnecessarily complicated. If Duet's website is down and you cannot cancel, or if the cancellation button is hidden or non-functional, that may violate fair business practices standards enforced by the Canadian Competition Bureau and provincial consumer protection authorities.

No hidden auto-renewal charges

The Canada Consumer Protection Act (part of the Competition Act) prohibits negative option billing - charging you automatically without your affirmative, informed consent. Duet must clearly disclose its auto-renewal terms before you pay. If you were not told that your trial would convert to a paid subscription, or if the terms were unclear, you may have grounds to dispute the charge or request a refund. Stopee recommends checking your original purchase confirmation email to confirm whether Duet's auto-renewal terms were disclosed upfront.

Free trials must actually be free

If Duet offered you a free trial, you must be able to cancel before the trial ends without being charged. If you cancelled your free trial but were still charged, that is a violation of fair business practices. Contact Duet immediately and cite this requirement in your dispute.

Where to escalate if duet refuses to cancel or refund

If Duet ignores your cancellation request or denies a refund you believe is justified, escalate to the appropriate consumer authority in your province:

• Ontario: Consumer Protection Ontario (serviceontario.ca/consumer-protection).
• British Columbia: Consumer Protection BC (consumerprotectionbc.ca).
• Alberta: Fair Trading Act administration through Alberta's Justice and Solicitor General.
• Quebec: Office of the Protecteur du consommateur (protecteurduconsommateur.qc.ca).
• All provinces: Competition Bureau Canada (competitionbureau.gc.ca) for national violations.

You can file a complaint with any of these agencies for free. Most provincial consumer offices have online complaint forms and respond within 30 to 60 days. The threat of a formal complaint often prompts Duet to reconsider a refund.

Common mistakes when cancelling duet

Cancelling feels simple, but small oversights can lead to re-billing. Let's walk you through the traps and how to avoid them.

Mistake 1: closing the app instead of cancelling the subscription

You uninstall Duet from your device and assume the subscription is gone. It's not. Uninstalling the app does nothing to your subscription. Your payment method is still on file and Duet will attempt to charge you on your next billing date. You must cancel the subscription through the account portal or app store settings, not by deleting the app.

Mistake 2: cancelling in one place when you should cancel in two

If you paid through PayPal, you need to cancel both your Duet account subscription AND the PayPal automatic payment agreement. Cancelling only one leaves the other active. The same logic applies if you use an Apple or Google subscription that is linked to a separate Duet account. Stopee recommends writing down each cancellation method you use and checking them off after completion.

Mistake 3: not waiting for the confirmation email

You click "Cancel" on the website and assume it's done. But what if the page didn't load fully? What if there was a browser error? A confirmation email is your proof that the cancellation actually processed. If you don't get one within 15 minutes, try cancelling again or contact support. Never assume silence means success.

Mistake 4: cancelling but forgetting the access period ends later

You cancel Duet on April 10, but your subscription doesn't end until April 30. You can still use Duet until April 30. If you expected to lose access immediately, you might panic and think the cancellation didn't work. It did. You're just in the paid access period that you already paid for. Make a note of your final access date from the cancellation confirmation email.

Mistake 5: ignoring a late charge after cancellation

A charge appears on your statement three weeks after you cancelled. Maybe it's a duplicated charge, or maybe the cancellation didn't process. You dismiss it as a mistake that will correct itself. It won't. Contact Duet immediately with your cancellation confirmation email and ask why you were charged. The faster you act, the easier a refund is to obtain.

Checklist: have you cancelled duet successfully?

Use this checklist to confirm your cancellation is complete and you won't face surprise charges.

Summary: stay in control of your duet subscription

Cancelling Duet is straightforward when you follow the right steps for your payment method. The fastest path is cancelling through Duet's website account portal; if you subscribed via Apple, Google or PayPal, you must cancel through those platforms instead. Always wait for a confirmation email before assuming the cancellation is complete. Keep your confirmation for at least 30 days and monitor your next billing statement to ensure no charge appears.

If an incorrect charge does appear, reach out to Duet directly or escalate to Apple, Google or your bank. Canadian consumer protection law is on your side: auto-renewal must be transparent, cancellation must be easy, and refunds must be issued for genuine errors. Stopee has helped thousands of Canadian consumers navigate subscription cancellations across every platform, and our guidance has empowered them to take control of their digital spending. Your cancellation journey is just one email away from completion.

Questions about cancelling Duet in Canada? Reach out to Duet support at team@duetdisplay.com or visit Stopee at stopee.com for more subscription cancellation guides tailored to Canadian consumers.