Manage Duet

How to cancel duet and reclaim your secondary display subscription in new zealand

What duet is and why you might want to cancel

Duet is a subscription app that transforms your iPad, tablet, or phone into a secondary display for your computer, enhancing productivity through low-latency wireless or wired connectivity. The service operates on tiered monthly and annual plans, ranging from Duet Starter to Duet Pro, with pricing in New Zealand dollars.

You might decide to cancel Duet for several reasons: you've found a cheaper alternative, your workflow no longer requires a second display, or you're managing your subscription costs. Whatever your reason, Stopee is here to guide you through the cancellation process step by step, ensuring you avoid common traps and understand your rights as a New Zealand consumer.

Common reasons to cancel

Many users cancel after discovering they rarely use the secondary display feature, or when budget tightening forces a review of active subscriptions. Others migrate to free alternatives or find their productivity workflow has changed. Understanding your motivation helps you decide whether cancellation is right for you or whether downgrading to a cheaper tier might suit your needs better.

When cancellation makes sense

If you have not used Duet in the last 30 days, you are paying for a service that adds no value to your daily work. Similarly, if you've identified a free or lower-cost alternative that meets your needs, cancelling removes unnecessary recurring charges from your monthly budget. Stopee recommends reviewing your active subscriptions quarterly to catch services you've outgrown.

Duet pricing and current new zealand plans

Understanding what you're paying for helps you decide whether to cancel, downgrade, or keep your subscription active. Duet's New Zealand pricing appears in the App Store and via their account management portal.

Current subscription plans and costs

If you're on a higher tier but rarely use advanced features, downgrading to Duet Starter might save you money without cancelling completely. Stopee often sees users save significantly by switching to an annual plan if they're confident they'll use the service for 12 months, but if uncertainty exists, monthly gives you greater flexibility to cancel quickly.

Your consumer rights in new zealand before you cancel

New Zealand law protects you as a consumer, and understanding your rights strengthens your position if Duet refuses a refund or creates obstacles during cancellation.

The consumer guarantees act and digital services

Under the Consumer Guarantees Act 1993, digital services-including subscriptions-must be of acceptable quality and fit for purpose. If Duet fails to deliver the promised functionality (for example, if the secondary display feature stops working after you've paid), you have grounds to request a refund or compensation. This right applies regardless of Duet's standard "no refund" policy.

Additionally, if Duet's billing system charged you twice in a single cycle or continued billing after you clearly cancelled, the Fair Trading Act 1986 may allow you to challenge these charges. Stopee recommends keeping screenshots of your cancellation confirmation and any duplicate charges to support your case if you need to escalate.

The fair trading act and misleading cancellation processes

The Fair Trading Act protects you from misleading or deceptive conduct. If Duet makes cancellation deliberately difficult, hides the cancellation button, or requires you to contact support multiple times without resolution, you can lodge a complaint with the Commerce Commission. Document every step: dates, times, screenshots, and support responses.

How to cancel duet across all platforms

Duet offers multiple cancellation routes depending on how and where you subscribed. Choose the method that matches your subscription source, and follow each step carefully to ensure your cancellation processes correctly.

Cancel via the duet website (recommended method)

This is the most direct and reliable route to cancel, as you control the process entirely without relying on Apple or Google as intermediaries.

1. Log in to your Duet account at the official Duet website (duetdisplay.com or duetapp.net) using your email and password.
   • If you cannot remember your password, use the "Forgot password" link to reset it before proceeding.
2. Navigate to the Profile tab or Account Settings (usually in the top-right corner or side menu).
   • Look for a section labeled "Subscriptions" or "Billing" within your profile.
3. Select "Manage Subscription" and review your active plan.
   • Confirm the plan name, renewal date, and billing amount to ensure you're cancelling the correct subscription.
4. Click "Cancel Subscription" and follow the on-screen prompts.
   • Duet may offer a retention discount or pause option; if you're only cancelling due to cost, consider these alternatives before confirming cancellation.
5. Confirm the cancellation by clicking the final "Confirm Cancellation" or "Cancel Now" button.
   • Warning: Simply closing the browser or logging out does NOT cancel your subscription. You must click the confirmation button and receive a confirmation notification or email.
6. Wait for the confirmation email from Duet to arrive (usually within 5-10 minutes).
   • Save this email as proof of cancellation. If you do not receive it within 30 minutes, log back in to verify the cancellation processed.

Pro tip: Cancelling via the website gives you direct control and instant confirmation. Stopee recommends this method for all users, regardless of which platform you use to access Duet daily.

Cancel via apple app store (iOS and mac)

If you subscribed through the Apple App Store on your iPhone, iPad, or Mac, you must cancel through Apple's subscription settings, not through the Duet app itself.

1. Open the Settings app on your Apple device.
   • On Mac, open System Preferences or System Settings instead.
2. Tap your name (or Apple ID) at the top of the Settings menu.
   • If you see "Apple ID," "iCloud," or "Family Sharing," tap that option first.
3. Select "Subscriptions" or "Media & Purchases" (the exact label varies by device and iOS version).
   • You may need to tap "Manage Subscriptions" or "View Account" to access this section.
4. Find and tap the Duet subscription in the list of active subscriptions.
   • If you see multiple Duet entries, check the renewal date to identify the correct one.
5. Tap "Cancel Subscription" and follow Apple's prompts to confirm cancellation.
   • Apple will ask if you want to continue until the end of your billing period or cancel immediately; choose based on your preference.
6. Verify the cancellation status shows "Expires [date]" rather than "Renews [date]."
   • Take a screenshot as proof for your records.

Warning: Apple, not Duet, manages subscriptions purchased through the App Store. If you cancel via Apple but the subscription renews anyway, contact Apple Support directly-Duet cannot reverse an App Store billing cycle.

Cancel via google play store (Android)

Android users who subscribed through Google Play must cancel through the Google Play app, not within the Duet app itself.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top-right corner if it does not open automatically.
2. Select "Manage subscriptions" or "Subscriptions" from the menu.
   • The exact wording varies depending on your Android version and Google Play version.
3. Find Duet in the list of active subscriptions and tap it.
   • Confirm the renewal date and billing amount match your records before proceeding.
4. Tap "Cancel subscription" and choose your cancellation date.
   • Google Play typically offers a choice: cancel immediately or cancel at the end of the current billing period.
5. Confirm the cancellation by following Google's final prompts.
   • Google will send a confirmation email to your registered Google account email address.
6. Return to the Subscriptions menu and verify Duet no longer appears in your active subscriptions.
   • If it still shows, wait 5 minutes and refresh by pulling down the screen.

Pro tip: Google Play often keeps cancelled subscriptions visible for 24-48 hours with a status of "Cancellation pending." This is normal and does not mean your cancellation failed. Stopee advises taking a screenshot immediately after cancelling so you have proof of the action.

What happens immediately after you cancel

Cancelling your Duet subscription does not instantly cut off your access; understanding the timeline helps you plan your workflow accordingly.

Continued access until the billing cycle ends

When you cancel Duet, you retain full access to all features of your current plan until the end of your current billing period. If you subscribed on the 15th of the month, you keep Duet active until the end of that month, even if you cancel on the 16th. This grace period gives you time to transition to an alternative secondary display solution or adjust your workflow without disruption.

After your billing period expires, all premium features tied to your subscription stop working. You can still log in to your Duet account, but you cannot use the secondary display feature unless you resubscribe.

Auto-renewal stops, but billing will not reverse

Cancellation prevents Duet from charging you again at the next renewal date. However, it does not create an automatic refund for the period you've already paid. Your current billing cycle continues as purchased; only future renewals are prevented.

Log in to your account 3-5 days after cancelling to confirm that auto-renewal is switched off. If you see "Renews on [date]" still active, contact Duet support immediately with your cancellation confirmation email.

Your duet account and data remain intact

Cancelling a subscription does not delete your Duet account, your saved settings, or your device pairing history. You can log back in at any time and resubscribe, and your previous configurations will be waiting for you. If you want your account and all associated data permanently deleted, you must contact Duet support separately; cancellation alone does not trigger account deletion.

Refund eligibility and how to request one

Duet's standard policy does not offer refunds for unused subscription periods or early cancellations, but exceptions exist under New Zealand consumer law and in cases of billing errors.

When refunds are available

Duet may issue refunds in the following circumstances:

• Duplicate charges: If you were billed twice in a single month due to a system error, you have a strong case for a refund of the duplicate amount.
• Service failure: If the secondary display feature was non-functional for a substantial portion of your billing period and Duet could not resolve it within a reasonable timeframe, you can request a partial or full refund under the Consumer Guarantees Act.
• Accidental renewals: If your subscription renewed after you attempted to cancel and Duet confirms the cancellation was processed, some users report success requesting a refund for the unwanted renewal.
• Billing system errors: If you were charged in the wrong currency, at an incorrect price, or for an unselected plan tier, contact Duet support with screenshots of the charge.

How to request a refund from duet

1. Gather documentation: your cancellation confirmation email, screenshots of the charge in your payment method's statement, and any support tickets you've opened.
   • Include the exact date, amount, and transaction ID of the charge you're disputing.
2. Contact Duet support via their help centre or support email (typically found on duetdisplay.com).
   • Clearly state the reason for the refund request (duplicate charge, service failure, accidental renewal, etc.).
3. Explain why you believe the refund is justified, referencing the Consumer Guarantees Act if applicable.
   • Example: "The secondary display feature did not work for 10 days of my billing cycle, making the service unfit for purpose. I am requesting a partial refund for this period."
4. Include all screenshots, dates, and transaction details.
   • The more specific you are, the faster Duet can investigate and respond.
5. Request a timeframe for resolution (typically 5-10 business days).
   • If Duet does not respond within that window, escalate your complaint to the Commerce Commission.

Pro tip: Refund requests are more likely to succeed if you approach Duet support professionally and provide clear evidence. Avoid accusatory language; instead, focus on facts and the service you expected to receive. Stopee has seen many users succeed with refund requests simply by being organized and persistent.

If duet refuses your refund request

If Duet denies your refund request and you believe the denial breaches the Consumer Guarantees Act or Fair Trading Act, you can escalate the complaint to the Commerce Commission, which oversees consumer protection in New Zealand. The Commission can investigate Duet's conduct and may order a refund or compensation if it finds wrongdoing. Provide the Commission with all correspondence between you and Duet, along with evidence of the service failure or billing error.

Common cancellation mistakes and how to avoid them

Cancelling a subscription sounds straightforward, but many users stumble on avoidable mistakes that delay or prevent cancellation.

Mistake 1: closing the app or browser without confirming cancellation

This is the most frequent error Stopee sees: users navigate to the cancellation page, see the "Cancel Subscription" button, assume clicking it will finish the process, then close the app without waiting for the confirmation screen. The cancellation never registers, and the next billing cycle arrives as a surprise charge.

Always wait for the final "Confirm Cancellation" button and see the success message or confirmation email before closing the page. If you do not receive a confirmation email within 10 minutes, log back in to verify the cancellation went through.

Mistake 2: uninstalling the app instead of cancelling the subscription

Removing the Duet app from your device does not cancel your subscription. Your billing continues in the background through the App Store or Google Play, completely independent of whether the app is installed. You can reinstall Duet months later and find the subscription still active and charging you.

Always cancel through your App Store/Google Play subscription settings or the Duet website before uninstalling the app. Uninstalling is a separate action that should happen after cancellation is confirmed.

Mistake 3: cancelling through one platform when you subscribed through another

If you subscribed via the iOS App Store, cancelling through Google Play or the Duet website will not work. The charge still comes through Apple, and Apple alone can stop it. Match your cancellation method to your subscription source: iOS App Store users cancel in Settings > Subscriptions; Android users cancel in Google Play; and those who subscribed directly through duetdisplay.com cancel via the Duet website.

Stopee strongly recommends logging into your payment method (Apple ID, Google Play, or your email account) and checking which platform is billing you before you attempt to cancel.

Mistake 4: not keeping proof of cancellation

If a dispute arises later-perhaps Duet charges you again or claims you never cancelled-you need proof. Screenshot your cancellation confirmation page, save the confirmation email, and note the date and time you cancelled. Without this evidence, your word stands against Duet's records, and the company often retains more detailed logs than you do.

After cancellation: a checklist to confirm success

Taking these steps after cancelling ensures you do not face surprise charges and that your cancellation was genuinely processed.

1. Receive confirmation email: Wait 10 minutes for Duet's confirmation email to arrive. If it does not, log in to your account immediately to verify cancellation status.
2. Verify auto-renewal is off: Log in to your Duet account 2-3 days later and confirm the renewal date has changed to an expiration date (shows "Expires [date]" not "Renews [date]").
3. Check your payment method: Log in to your Apple ID, Google Play, or credit card statement 5-7 days after cancellation. Confirm no new Duet charge appears and no charge is pending.
4. Test app access: Open the Duet app one week after your billing period ends. Confirm that premium features are either locked or require a new subscription to unlock.
5. Save all documentation: Keep cancellation emails, screenshots, and account status photos in a folder for at least 12 months in case you need to dispute a charge.
6. Set a phone reminder: Mark the date your access expires on your calendar. When that date passes, verify the app stops working as expected. If it does not, contact support immediately.

Why stopee helps thousands of consumers cancel subscriptions every month

Duet is a useful tool for productivity professionals, but it is not essential for everyone. If you have decided cancellation is right for you, Stopee is here to ensure the process runs smoothly and that you understand your rights under New Zealand consumer law.

Many users feel overwhelmed by subscription management or worried they will make a mistake during cancellation. Stopee has helped thousands of New Zealand consumers navigate the cancellation process for Duet and hundreds of other services, providing clear guidance and empowering them to take control of their subscriptions and budgets.

Whether you cancel via the Duet website, Apple App Store, or Google Play, follow the steps above carefully, save your confirmation email, and verify auto-renewal is switched off 3-5 days later. If Duet charges you after cancellation or refuses a justified refund request, escalate your complaint to the Commerce Commission using the evidence Stopee recommends you collect.

Duet contact information for new zealand

If you need to contact Duet directly about cancellation, support issues, or a refund request, use the following contact methods:

• Help centre: Visit duetdisplay.com/help-center for articles on cancellation, billing, and technical support.
• Email support: Contact Duet via the support email listed on their website (usually support@duetdisplay.com or similar).
• In-app support: Open the Duet app, navigate to Settings or Help, and use the in-app support contact form.
• Billing and account queries: If you have specific questions about your New Zealand subscription pricing or billing, clarify whether you subscribed through the App Store, Google Play, or directly with Duet before contacting support.

If Duet does not respond to your support request within 10 business days, or if you believe Duet has breached the Consumer Guarantees Act or Fair Trading Act, lodge a formal complaint with the Commerce Commission at comcom.govt.nz. Stopee encourages you to document every interaction and keep copies of all correspondence for your records.