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Cancel Deezer: Step-by-Step Guide
How to cancel deezer in new zealand and protect your rights
What is deezer and why you might want to cancel
Deezer is a music streaming platform that lets you access millions of songs on demand, create and share playlists, and enjoy personalized recommendations through its Flow feature. If you have a paid subscription, you also get ad-free listening and the ability to download tracks for offline playback.
You might be considering cancellation for several reasons: the service isn't quite what you expected, you've found a better alternative, you're cutting back on subscriptions, or you simply aren't using it enough to justify the monthly cost. Whatever your reason, you have the right to cancel, and Stopee is here to guide you through the process clearly and efficiently.
Key features of deezer
The platform offers curated playlists, radio-style mixes, and device apps for mobile, desktop and selected smart devices. Premium subscribers get ad-free streaming and offline downloads. The Hi-Fi plan delivers studio-quality lossless audio and 360 Reality Audio support for audiophiles who want the best sound quality.
When cancellation makes sense
If you're not using Deezer regularly, prefer another streaming service, or want to reduce your subscription expenses, cancellation is straightforward. You'll keep your premium access until the end of your current billing cycle, so you're not losing anything by ending your plan today.
Deezer pricing in new zealand
Understanding what you're paying helps you decide whether the service offers value for your listening habits. Here's the current pricing information available in New Zealand.
Current plans and costs
The Hi-Fi plan is confirmed at NZ$19.49 per month. Other plan prices haven't been publicly listed in reliable New Zealand sources as of 2024-2025, though Deezer does offer Premium, Duo, Family, Student and Annual options. Contact Deezer directly or check your account to see the exact price you're paying.
| Plan | Price (NZD) | What you get |
|---|---|---|
| Hi-Fi | NZ$19.49 / month | CD-quality lossless audio, 360 Reality Audio, ad-free |
| Premium | Price varies | Ad-free streaming, offline downloads, high audio quality |
| Duo | Price varies | Two personalised accounts for couples |
| Family | Price varies | Multiple accounts, parental controls, family sharing |
| Student | Price varies | Discounted plan for eligible students |
| Annual | Price varies | Prepaid annual access (any plan tier) |
How to find your exact price
Log into your Deezer account and go to Account Settings to see your current subscription cost. Your billing statement or confirmation email will also show the amount you're being charged each month. If you've subscribed through Apple App Store or Google Play, check those platforms for your payment details.
How to cancel deezer: step-by-step methods
Cancellation is simple and takes just a few minutes. The method you use depends on where you originally set up your subscription. Stopee has helped thousands of New Zealand consumers cancel their streaming subscriptions without delay or hassle.
Cancel directly through deezer website or app
This is the quickest and most direct way to end your subscription. Your cancellation takes effect immediately, though you'll retain premium access until the end of your current billing period.
- Open the Deezer website (deezer.com) or launch the Deezer app on your phone or device.
- Log in with your email address and password.
- Navigate to your Account Settings (usually found in a menu icon or profile section).
- Select "Manage my subscription" or "Subscription settings".
- Click "Cancel my subscription".
- Select your reason for cancelling from the dropdown menu (optional, but Deezer may use this feedback).
- Confirm your cancellation by clicking the final confirmation button.
Pro tip: Take a screenshot of your cancellation confirmation for your records. You can reference it if any charges appear on your account after cancellation.
Cancel via apple app store (iOS)
If you subscribed to Deezer through your Apple account, you must cancel through the App Store to stop future charges.
- Open the Settings app on your iPhone, iPad or iPod Touch.
- Tap your Apple ID at the top of the screen.
- Select "Subscriptions".
- Tap "Deezer" from the list of active subscriptions.
- Tap "Cancel Subscription".
- Confirm your cancellation when prompted.
Warning: If you only delete the Deezer app without cancelling the subscription, Apple will continue charging you each month. Cancellation through the App Store is essential.
Cancel via google play (Android)
Android users who subscribed through Google Play must follow these steps to cancel and prevent future charges.
- Open the Google Play app on your Android phone or tablet.
- Tap the profile icon in the top right corner.
- Select "Payments and subscriptions".
- Tap "Subscriptions".
- Find and tap "Deezer".
- Tap "Cancel subscription".
- Follow the prompts to confirm your cancellation.
Pro tip: Google Play shows you the exact date your subscription will end. Make a note of it to confirm your cancellation worked.
Cancel if deezer came with your mobile plan
Some New Zealand mobile carriers bundle Deezer with their plans. If your subscription is part of a bundle, you must contact your carrier directly to cancel.
- Call your mobile provider or log into your account online.
- Ask to cancel your Deezer subscription from your plan.
- Confirm the cancellation date and ask for written confirmation via email or SMS.
- Keep this confirmation for your records in case the service doesn't stop.
What happens after you cancel deezer
Cancellation brings mixed feelings. You'll lose access to premium features, but your account data remains safe if you ever want to return.
Your access and account status
Once you cancel, you keep full premium access until the end of your current billing cycle. On that final day, your account automatically downgrades to Deezer's free tier, which includes ads and limited features. Your playlists, saved tracks and account settings stay on your account permanently, so you can pick up exactly where you left off if you resubscribe later.
Offline downloads (songs you downloaded for offline listening) become unavailable once your premium access ends. However, the tracks you saved remain in your library and become playable again if you reactivate a paid plan.
Uninstalling the app
You can delete the Deezer app from your device immediately after cancellation. This won't affect your account or any future reactivation. When you log back in (on the free tier or a new paid plan), your account will be exactly as you left it.
Can you get a refund from deezer
This is often the most important question. Understanding Deezer's refund policy protects you from unexpected charges and helps you know what to expect after cancellation.
Deezer's standard refund policy
Deezer generally does not offer refunds once you've been charged for a subscription period. The service operates on a rolling subscription model: you pay for access each month, and cancellation stops future charges but does not reverse past ones. Refunds are uncommon and not guaranteed under Deezer's standard terms.
This means if you cancel mid-month, you typically won't receive a pro-rata refund for the unused portion of your current billing period. You will, however, keep premium access until that period expires.
Exceptions: app store and google play refunds
If you subscribed through Apple App Store or Google Play, Apple and Google-not Deezer-handle refunds. You must request refunds directly from them.
- Apple App Store refunds: Go to reportaproblem.apple.com, select the Deezer charge you want refunded, and choose your reason. Apple typically responds within 48 hours.
- Google Play refunds: Open Google Play, go to your purchases, find the Deezer subscription, and tap "Request a refund". You usually have 48 hours from purchase to request a refund.
Pro tip: Time window matters. Apple and Google are most likely to approve refunds within a few days of the charge. If weeks have passed, approval is less certain.
Your rights under new zealand consumer law
New Zealand's Consumer Guarantees Act and Fair Trading Act protect you. Digital services must be of acceptable quality, fit for purpose and delivered with reasonable care. If Deezer is faulty, not working as advertised, or substantially different from what you were promised, you may be entitled to a refund or replacement service.
Important: New Zealand does not grant an automatic 14-day cooling-off period for digital subscriptions. However, if the service is defective or not as described, you have stronger grounds to claim a refund. If Deezer refuses to help, contact the Commerce Commission or your local Citizens Advice Bureau for escalation support.
Common mistakes to avoid when cancelling
Cancellation can feel stressful, especially if you've had issues with the service. Many people make preventable errors that delay cancellation or cause unexpected charges.
Mistake one: deleting the app instead of cancelling the subscription
This is the single most common error. Uninstalling Deezer from your phone does nothing to stop charges. You must actively cancel through the Deezer app, website, or your payment platform (Apple, Google, or mobile carrier). Deleting the app only removes it from your device; your subscription keeps charging.
Mistake two: not confirming your cancellation in writing
Always screenshot or save your cancellation confirmation. If a charge appears after cancellation, you'll need proof that you cancelled. Many disputes are resolved instantly when you show evidence of your cancellation request.
Mistake three: cancelling through the wrong platform
If you subscribed via Apple App Store but try to cancel through the Deezer website, the cancellation won't work. You must cancel through the same platform where you set up the subscription. Check your original confirmation email to see which platform processed your first payment.
Mistake four: cancelling without checking your billing date
Know when your next charge is due. If you cancel a day before billing, you'll still be charged for the next period. Some people prefer to cancel right after a charge posts, maximizing the value they get from their final month.
Checklist before you cancel deezer
Use this checklist to ensure you're ready and won't regret your decision.
- Check your current Deezer subscription cost and confirm it's the service you want to cancel.
- Note your next billing date so you understand when your last charge will post.
- Download or export any playlists you want to keep (Deezer allows exports for backup).
- Decide if you want to downgrade to Deezer's free tier instead of cancelling entirely.
- Take a screenshot of your account settings page before you cancel.
- Have your Deezer login details ready and access to any payment platform you used (Apple, Google, or your mobile provider).
- Set a calendar reminder to confirm the cancellation took effect on your billing date.
Your consumer rights in new zealand
Understanding your legal protections empowers you to cancel confidently and escalate if Deezer doesn't cooperate.
Consumer guarantees act protections
The Consumer Guarantees Act requires that services be of acceptable quality, fit for purpose, carried out with reasonable care and delivered within a reasonable time. If Deezer fails on any of these fronts-for example, if the app constantly crashes, offline downloads don't work, or the service is unavailable for extended periods-you're entitled to remedy.
That remedy might be a refund, a replacement service at no cost, or compensation for your loss. You don't need to accept a broken service just because you've already paid.
Fair trading act safeguards
The Fair Trading Act protects you from misleading or deceptive conduct. If Deezer's advertising promised features you don't receive, or if the service description on signup differs from the actual product, you can lodge a complaint and may qualify for compensation.
How to escalate if deezer refuses to help
If you cancel but charges continue, Deezer disputes your refund claim, or the service is faulty:
- Contact Deezer customer support directly via their website or app. Keep records of all correspondence.
- Send a formal letter to Deezer's customer service team (see contact details below) outlining your issue, the dates involved, and what remedy you're seeking.
- If Deezer doesn't respond within 20 working days, escalate to the Commerce Commission (comcom.govt.nz) or your local Citizens Advice Bureau.
- If you subscribed via Apple or Google and they're involved, file a complaint with them as well.
Stopee recommends keeping all documentation: emails, screenshots, billing statements, and cancellation confirmations. These records are invaluable if you need to prove your case to regulators.
Why thousands of new zealand consumers trust stopee
Cancelling a subscription shouldn't require a degree in customer service navigation. Stopee exists to demystify cancellation, protect your rights, and ensure you understand exactly what to expect at every step.
Whether you're cancelling Deezer because you prefer another streaming service, you're cutting expenses, or the service simply isn't meeting your needs, you deserve clear, jargon-free guidance. Stopee has helped thousands of New Zealand consumers cancel subscriptions on their own terms, without being trapped in dark patterns or facing unexpected charges.
Visit Stopee.com today to access cancellation guides for hundreds of services, consumer rights information specific to New Zealand, and templates for formal complaint letters. Your subscription is your choice, and your cancellation should be easy.
Contact details for deezer
Deezer's primary office is located in Paris, France. The company does not maintain a dedicated physical address for New Zealand customers. You'll handle cancellation and customer service exclusively through your online account or through your payment platform (Apple App Store, Google Play, or your mobile carrier).
For urgent issues, contact Deezer support through the Help or Settings section in your Deezer account or visit their website directly. Response times vary, but support typically replies within 2-5 business days.
If you're escalating a complaint, you can also reach out to the Commerce Commission (www.comcom.govt.nz) or your local Citizens Advice Bureau, which can intervene on your behalf if Deezer refuses to respond to your cancellation or refund request.
Remember: cancelling Deezer is your right, and doing so protects your finances and gives you control over your subscriptions. Stopee is here to guide you every step of the way.