Manage Deezer

How to cancel your deezer subscription in australia and protect your rights

What is deezer and why australians use it

Deezer is a global music streaming service that delivers on-demand access to millions of tracks, curated playlists, podcasts and radio stations across both ad-supported free tiers and premium paid plans. The service appeals to Australian listeners because it combines extensive music catalogues with high-fidelity audio options, offline downloads and flexible multi-user plans - but cancellation disputes and billing complaints are surprisingly common.

Understanding how Deezer works before you cancel will protect you from unexpected charges and help you navigate refund disputes. At Stopee, we've helped thousands of Australians cancel subscriptions cleanly, and music streaming services are among the most complex because they use third-party billing partners and unclear refund policies.

The main features deezer offers

Deezer markets itself on audio quality (lossless HiFi streaming on compatible devices), offline playback for Premium subscribers, ad-free listening and personalised recommendations. The service offers individual accounts, shared Duo and Family plans, and discounted Student memberships. Many Australians also access Deezer through bundled telco packages or third-party app stores, which complicates cancellation and refund mechanics.

Why australians cancel deezer

Common reasons for cancellation include switching to competing services (Spotify, Apple Music), unused subscriptions after trial periods, billing disputes where charges continue after cancellation requests, and frustration with slow customer support responses. Some users also discover they've been double-charged when partner bundles (like telco bundles) overlap with direct subscriptions.

Current deezer subscription pricing in australia

This table shows the main Deezer plans available to Australian subscribers and their typical monthly costs as of 2024.

When you should cancel deezer

Cancelling makes sense if you've genuinely stopped using the service, found a better alternative, or discovered it doesn't meet your audio quality or feature expectations.

Red flags that signal it's time to cancel

You should consider cancelling if you notice any of these patterns: you haven't opened the app in 4+ weeks, you've switched to another streaming service and forgotten to cancel Deezer, you're being charged for a plan you don't use, or you're frustrated by Deezer's support response times. At Stopee, we also recommend cancelling immediately if you spot duplicate charges from a telco bundle overlapping with a direct Deezer subscription.

When to hold off cancelling

If you're considering cancellation because you're within a free trial period, contact Deezer support first - some trials allow pause or downgrade options. If you subscribed through a telco bundle (Vodafone, Telstra, Optus), cancelling the streaming service directly may not stop the billing; you'll need to cancel through your telco instead. If you've just paid for a monthly cycle, wait until the end of your billing period before cancelling to avoid losing unused access time.

How to cancel deezer from your account

The fastest way to cancel Deezer is through your online account dashboard or mobile app; this method keeps a digital record of your cancellation request and typically processes within 24 hours.

Cancelling via the deezer website (Windows, mac, linux)

1. Log in to your Deezer account at www.deezer.com using your registered email and password.
   • If you've forgotten your password, use the "Forgot password?" link on the login page.
   • Confirm you have multi-factor authentication (if enabled) ready.
2. Click on your profile icon or avatar in the top-right corner and select "Account settings" or "My account".
   • Some accounts may show "Preferences" or "Settings" instead - look for account-related options.
3. Navigate to the "Subscription" or "Billing" section.
   • This section displays your current plan, next billing date and payment method.
4. Locate the "Cancel subscription" or "Downgrade" button - it's usually in red or clearly marked as a destructive action.
   • Warning: do not click "Pause subscription" unless you intend to resume billing later; this keeps your account active.
5. Select "Cancel subscription" and confirm your choice when prompted.
   • Deezer will ask for a reason (optional feedback) - you can skip this, but selecting "Too expensive" or "Found a better service" helps Deezer understand user concerns.
6. You'll receive an on-screen confirmation message and a confirmation email at your registered address within 5 minutes.
   • Pro tip: screenshot this confirmation page or forward the email to yourself in a separate folder for your records.

Cancelling via the deezer mobile app (iOS and android)

1. Open the Deezer app on your iPhone or Android device and log in if needed.
2. Tap the profile or settings icon (usually at the bottom-right or top-left corner).
3. Select "Settings" or "Account".
4. Find "Subscription" or "Premium" and tap it.
5. Tap "Manage subscription" or "Cancel subscription".
   • iOS users may see a prompt to manage their subscription in the Apple App Store settings - follow that path if Deezer redirects you.
   • Android users may be routed to their Google Play subscription settings instead.
6. Confirm the cancellation when prompted.
7. Check your email for a confirmation message within minutes.

Cancelling a third-party subscription (telco, app store, partner bundles)

Warning: if you subscribed to Deezer through Vodafone, Telstra, Optus, the Apple App Store, Google Play or another partner, you must cancel through that platform, not through Deezer directly. Cancelling only through Deezer may leave the third-party billing active.

1. Identify where you pay for Deezer each month by checking your credit card or phone bill.
2. Log into that platform or app store (Apple, Google Play, your telco's app).
3. Navigate to "Subscriptions" or "Billing" and find the Deezer entry.
4. Select "Cancel subscription" or "Remove".
5. Confirm cancellation.
6. Contact Deezer support (support@deezer.com) with your confirmation from the third party to ensure your Deezer account is also flagged as cancelled and won't be re-billed.

What happens after you cancel deezer

Cancellation doesn't end your access immediately; understanding the timeline helps you avoid accidental re-billing and plan your next streaming service.

Your access timeline after cancellation

Once you request cancellation, Deezer typically allows you to continue streaming until the end of your current paid billing cycle. For example, if your billing date is the 15th of each month and you cancel on the 1st, you'll retain access until the 14th. After the billing cycle ends, your account reverts to the free ad-supported tier (if available in your region) or full access is blocked.

Pro tip: use your remaining paid access time to download offline tracks or create backup playlists before your access expires. Deezer does not always allow you to export playlists after cancellation, so capture what you need early.

Billing and charges after cancellation

Deezer will not charge you again after your current billing cycle ends - provided you cancelled through the correct channel. However, if you subscribed through a third party and only cancelled through Deezer, the third party may continue billing you. Check your next month's statement to confirm no charge appears.

If a charge does appear after cancellation, contact Stopee immediately or escalate directly to your bank or telco; this is often a sign of a failed cancellation or a system error that requires dispute action.

Refunds and pro-rata credits explained

Refunds are the most contentious issue with Deezer cancellations; most users do not receive pro-rata refunds, but you have consumer rights in Australia that may entitle you to a partial refund in specific circumstances.

Deezer's standard refund policy

According to Deezer's public community forums and user reports, the company does not automatically issue refunds for unused subscription time. Once you pay for a billing cycle, that payment is non-refundable unless you cancel within a statutory cooling-off period or successfully claim a refund under Australian Consumer Law. Deezer rarely negotiates partial refunds, and community posts repeatedly show support responses stating "refunds are handled on a case-by-case basis" - which typically means "no refund".

When you may qualify for a refund under australian consumer law

Australia's Consumer Law (part of the Competition and Consumer Act 2010) gives you the right to a refund or repair if goods or services are not of acceptable quality, not fit for purpose, or not as described. If Deezer's service was unavailable for a significant period, audio quality was drastically lower than advertised, or the service was not delivered as promised, you have grounds to request a refund.

You also have a 14-day cooling-off period (sometimes called a "change of mind" period) if you purchased the subscription online without visiting a physical store. If you cancel within 14 days of purchase and haven't used the service excessively, you may be entitled to a full refund.

How to request a refund from deezer

1. Email support@deezer.com with the subject line "Refund request for subscription [your order date]".
2. Include the following information:
   • Your full name and registered email address on the Deezer account.
   • Your subscription plan and the date it started.
   • The billing date and amount charged.
   • A clear explanation of why you believe you're entitled to a refund (service failure, cooling-off period, misrepresentation, etc.).
   • Screenshots or evidence supporting your claim if applicable.
3. Specify the refund amount you're requesting and your preferred refund method (back to card, bank transfer, etc.).
4. Keep a copy of your email and document when you sent it.
5. Allow 7-10 business days for an initial response.

Warning: Deezer typically responds with a denial unless you have strong grounds (proven service failure, cooling-off period documentation, chargeback evidence). If Deezer refuses, escalate to the Australian Consumer Complaints authority or your credit card issuer.

Your consumer rights and how to enforce them

Australia's consumer protections are among the world's strongest; knowing your rights puts you in a powerful position if Deezer disputes your cancellation or refuses a refund.

Key consumer rights under australian law

You have the right to cancel within 14 days of purchase for a full refund if purchased remotely (online). You have the right to receive goods and services that are of acceptable quality and fit for their stated purpose. You have the right to clear refund and cancellation terms in plain language before you subscribe. You have the right to seek dispute resolution if the company refuses to honour these rights.

If Deezer continues charging you after you've cancelled through the correct channel, that's a breach of Australian Consumer Law and you can pursue recovery through your bank, the ACCC (Australian Consumer and Competition Commission) or a small claims tribunal.

How to escalate a dispute

1. Document everything: screenshots of cancellation requests, confirmation emails, bank statements showing charges after cancellation, and copies of all support correspondence.
2. Contact Deezer support in writing (email) with a formal complaint referencing Australian Consumer Law. State that you've cancelled and continue to be charged; request an immediate refund or cessation of billing within 7 days.
3. If Deezer does not respond or refuses, lodge a complaint with the Australian Consumer and Competition Commission (ACCC) via www.accc.gov.au or call 1300 302 502.
4. Report the issue to your bank or credit card issuer and request a chargeback or dispute if charges continue after cancellation.
5. If the amount is under AUD$5,000, consider a small claims application at your local tribunal.

Common mistakes that trap you after cancellation

It's frustrating when a cancellation request that should be simple goes wrong - but understanding these traps helps you avoid them.

Mistake 1: cancelling only through deezer when you subscribed via a third party

If you subscribed through your phone provider, Apple App Store or Google Play, cancelling directly through Deezer's website does not stop the third party from billing you. You must cancel through the original payment channel. Many users discover this the hard way by checking their bank statement a month later.

Mistake 2: confusing "pause" with "cancel"

Pausing your subscription keeps it active and resumes billing on the date you specified. Cancelling terminates the subscription entirely (though access remains until the end of your current cycle). If you see a "pause subscription" button, don't click it unless you genuinely plan to resume.

Mistake 3: not checking confirmation emails

Deezer sends cancellation confirmation emails, but some users delete them immediately or don't receive them due to spam filters. These emails are proof of your cancellation request and are essential if you later dispute a charge. Save all Deezer communications in a folder.

Mistake 4: assuming you'll get a pro-rata refund

Deezer does not automatically refund unused time unless you meet specific conditions (service failure, cooling-off period, consumer law breach). Cancelling mid-cycle typically means you lose access to the remaining unused days. Plan your cancellation for just before your next billing date if a refund is important to you.

Mistake 5: ignoring duplicate billing from bundled subscriptions

Some users accidentally pay for Deezer twice: once through a telco bundle and once directly. This often happens when a trial runs out and direct billing kicks in automatically while the bundled version is still active. Review your bills monthly to catch duplicates early.

Your checklist before and after cancellation

Use this checklist to ensure your cancellation is clean and your rights are protected.

Cancellation address and contact details for deezer

If you prefer to cancel by post, send a letter in English to Deezer's headquarters in Paris. This method creates a dated paper trail and is useful if you later dispute a charge or refund denial.

Deezer cancellation by registered mail

Address your letter to:

Deezer
Attention: Customer Service / Account Cancellation
24 rue Salomon de Rothschild
75008 Paris
France

Your letter must include:

• Your full name (as it appears on your Deezer account).
• Your registered email address.
• Your subscription plan type and the date the subscription started.
• A clear statement: "I request cancellation of my Deezer subscription effective immediately."
• Your signature.
• A photocopy of a recent billing statement from Deezer (optional but recommended).

Send the letter via registered mail or courier with tracking enabled. Keep the proof of postage and delivery confirmation in your records. Allow 14 business days for Deezer to process the cancellation and send a confirmation email. If you receive no response after 14 days, contact support@deezer.com with proof of postage and request written confirmation.

Pro tip: this method is valuable if you anticipate a refund dispute because you have documented evidence of your cancellation request with a precise date.

What users say about cancelling deezer

Community reviews and forums reveal patterns in Deezer cancellations that may guide your own experience.

Positive feedback from users who cancelled smoothly

Users who cancelled via the app or website report quick confirmations and clean account closures. Most say the process took under 5 minutes and access remained until the end of their paid cycle as promised. Customers also appreciate Deezer's audio quality and note they cancelled only because they switched to competing services or reduced their streaming subscriptions overall.

Common complaints from users who struggled

Trustpilot and Reddit discussions highlight repeated frustrations: charges continuing after cancellation (often due to third-party billing confusion), denials of refund requests, slow support responses (7-14 days or longer), and difficulty contacting human support. Some users report being forced to contact their bank or telco to stop charges after Deezer support failed to process their cancellation request.

Summary: take control of your cancellation with stopee

Cancelling Deezer in Australia is straightforward if you know the right steps and avoid common pitfalls. The process takes minutes through the app or website, but refunds and third-party billing complications can create unexpected friction.

At Stopee, we've observed that the biggest risk is cancelling through the wrong channel or failing to follow up on confirmation. Always verify your billing source, submit cancellation through the correct platform, capture your confirmation email, and monitor your next statement to confirm the charge stops.

If Deezer disputes your cancellation, continues charging you, or refuses a refund you believe you're entitled to, remember that Australian Consumer Law is your leverage. Document everything, escalate to the ACCC if needed, and don't hesitate to dispute the charge with your bank. Stopee has helped thousands of Australian consumers cancel subscriptions like yours and recover disputed charges when companies fail to respect cancellation requests.

Visit Stopee (stopee.com) for guidance on cancelling other streaming services, telco bundles and subscription types, and connect with our consumer advocates if you need help recovering charges or enforcing your rights against any service provider.