Manage Deezer

How to cancel deezer: your step-by-step guide to stopping the music

What is deezer and why people cancel

Deezer is a French music streaming platform that's been operating in the UK since 2009, giving you access to over 90 million tracks across virtually every genre imaginable. You'll find it positioned as a direct competitor to Spotify and Apple Music, but with distinctive features that appeal to different types of listeners.

The platform stands out through its Flow feature, which creates a personalised soundtrack by mixing your favourite tracks with new recommendations tailored to your taste. You also get podcasts, curated playlists for different moods and activities, and high-fidelity audio options for listeners who care about sound quality.

From my experience handling subscription cancellations at Stopee, people typically cancel Deezer for three clear reasons. First, they signed up during a promotional period with reduced rates, then found themselves hit with the full price when the deal ended. Second, they simply weren't using the service enough to justify the monthly cost. Third, they discovered better value elsewhere and wanted to redirect their spending.

Deezer works across smartphones, tablets, computers, smart speakers, and some car systems. This multi-platform accessibility is excellent when you're actively using it, but it also means subscriptions can quietly renew in the background while you forget about them entirely.

Why you might want to cancel

You might be considering cancellation because the promotional rate you enjoyed has expired and standard pricing feels too high for your usage patterns. Alternatively, you've discovered you prefer another streaming service, or you're simply trying to trim your subscription spending in a cost-of-living squeeze.

Whatever your reason, cancelling Deezer should be straightforward once you understand the process. At Stopee, we've seen that most cancellation frustrations stem from people not knowing exactly when their next billing date falls or where to submit their cancellation request.

The cost of keeping deezer running

If you're on the Premium plan at £10.99 per month, you're spending £131.88 annually just to keep the service running. That's nearly £2.54 per week. If you're on the HiFi tier at £14.99 monthly, you're spending £179.88 each year for audio quality you might not even perceive on your everyday headphones.

The longer you delay cancellation, the more money you lose to automatic renewals. Stopping your subscription today means stopping charges from your next billing date onwards, which is why timing matters so much.

Your subscription plans and pricing breakdown

Understanding your current Deezer plan is crucial before you start the cancellation process, as you'll need to reference it in your cancellation request.

Promotional pricing and bundle subscriptions

Deezer frequently runs promotional offers, particularly for new customers. You might have signed up at a reduced rate of £2.99 or £4.99 monthly for the first three to six months, then been shocked by the jump to full price when your promotional period ended. This is the single most common trigger for cancellations.

Additionally, some UK mobile networks and broadband providers bundle Deezer subscriptions with their packages. If you've got Deezer through your phone contract or internet provider, you need to check whether you're paying Deezer directly or through your provider. This affects where and how you submit your cancellation request. Stopee recommends checking your billing records immediately to confirm the payment method.

Understanding downgrade versus cancellation

Before you cancel completely, consider whether downgrading to the free tier might suit your needs. The free version lets you listen to music with ads and shuffle-only playback, which some people find acceptable for casual listening. You can downgrade instead of cancelling if you want to keep the option of upgrading later without losing your playlists and listening history.

However, if you're cancelling because you want to stop all charges to your payment method, you must go through the full cancellation process, not downgrade.

Consumer rights and protection under UK law

Your consumer rights when cancelling a streaming subscription are protected by the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Your legal right to cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel any digital subscription within 14 days of purchase without giving a reason. However, once you've started using the service during this period, you lose the right to a refund for that period, though you can still cancel the subscription itself.

This means if you signed up to Deezer today and want out within 14 days, you can cancel without paying for the full month. After 14 days have passed, you're bound by Deezer's standard terms, which allow cancellation but require you to give notice before your next billing date to avoid the renewal charge.

Automatic renewal and billing protection

Deezer operates on automatic renewal, meaning your subscription automatically charges to your payment method each month unless you cancel first. The Consumer Rights Act 2015 requires the company to give you clear information about the renewal terms before charging you. If Deezer hasn't made the renewal terms crystal clear to you upfront, you have grounds to dispute charges.

If you believe Deezer has charged you incorrectly or continued billing you after you attempted to cancel, you can escalate your complaint to the Financial Conduct Authority (FCA) or your bank's chargeback service. Stopee regularly sees cases where consumers successfully recover unwanted charges through their bank's consumer protection process.

How to cancel deezer: step-by-step methods

You have three main ways to cancel your Deezer subscription: through the app or website, by email, or by posted letter.

Cancelling through the deezer app or website

This is the quickest and most straightforward method. You'll need your Deezer login details and access to the device where you normally use the service.

1. Open the Deezer app on your smartphone, tablet, or computer, or visit deezer.com in your web browser and log in with your email address and password
2. Navigate to your account settings by tapping or clicking the menu icon (usually three horizontal lines or your profile picture in the top corner)
3. Select "Account" or "Settings" from the menu options
4. Look for the section labelled "Subscription" or "Premium subscription" and select it
   • On the mobile app, this usually appears under "Premium"
   • On the website, it appears in your account dashboard
5. Find the button or link that says "Cancel subscription", "Downgrade", or "Manage subscription"
6. Follow the on-screen prompts, which may ask you why you're cancelling and offer you a discounted retention rate
   • Pro tip: Deezer often offers a discount to keep you as a customer at this stage. If you're genuinely keen to save money but want to stay, this is where you negotiate
   • Warning: Don't be tempted by a discount unless you're genuinely confident you'll use the service. These retention offers lock you in for another few months
7. Confirm your cancellation request. You should receive an immediate confirmation on screen and a confirmation email within minutes
8. Screenshot or save your confirmation email as proof that you've cancelled

Cancelling by email

If you prefer written confirmation or the app method doesn't work, email is your second option.

1. Send an email to support@deezer.com or use the contact form at deezer.com/en/contact
2. In the subject line, write "Cancellation request" or "Cancel my Deezer subscription"
3. In the email body, include:
   • Your full name
   • The email address associated with your Deezer account
   • Your current subscription plan (Premium, HiFi, Family, Student, or Free)
   • Your billing date or the date of your last charge
   • A clear statement: "I would like to cancel my Deezer subscription effective immediately" or "effective [date of your next billing date]"
   • A request for written confirmation that your cancellation has been processed
4. Keep a copy of the email you send and wait for Deezer's response, which should arrive within 5 business days
5. Pro tip: Send this email from the same email address associated with your Deezer account. This makes verification faster

Cancelling by postal letter

For those who prefer formal written cancellation, you can send a letter to Deezer's UK address. This creates a paper trail and is your strongest protection if disputes arise later.

1. Write a formal letter or use a standard business letter format, including today's date at the top
2. Address your letter to Deezer's UK cancellation department (see contact details in the final section of this guide)
3. In your letter, include:
   • Your full name
   • Your email address
   • Your Deezer account details or customer reference number (if you have it)
   • The date of your next scheduled billing date
   • A clear cancellation request: "I would like to cancel my Deezer subscription, effective [date]"
   • A request for written confirmation once the cancellation is processed
4. Sign the letter by hand
5. Send it via Royal Mail Special Delivery or registered post so you have proof of delivery
6. Keep a photocopy for your records
7. Expect processing within 14 days of receipt

What happens after you cancel

Understanding what comes next helps you avoid accidental recharges and protect your account.

Your access and billing timeline

Once you submit your cancellation request, your access to Deezer continues until your current billing cycle ends. For example, if your payment charged on the 15th of each month and you cancel on the 20th, you keep full access until the 15th of the following month. After that date, your account downgrades to the free tier (if it exists) or becomes completely inactive.

Deezer will not charge you again after your current billing period ends. However, if you cancel before your current billing date but within a period covered by an existing payment, you won't receive a refund for unused time. This is standard industry practice and is permitted under consumer law once you've used the service.

Protecting your account after cancellation

After you cancel, take these protective steps at Stopee's recommendation to prevent accidental reactivation:

• Log out of the Deezer app on all your devices
• Remove your payment method from your Deezer account entirely if possible, or update it to an old card that's no longer active
• Check your email for any "reactivation offers" from Deezer and ignore them unless you genuinely want to resubscribe
• Monitor your bank statement for 30 days after your cancellation becomes effective to confirm no charges appear
• Save your cancellation confirmation email indefinitely in case you need to dispute a charge later

Your playlists and listening history

Once your subscription ends, you lose access to your playlists and cannot download new tracks. However, Deezer typically preserves your account data for a period, so if you resubscribe within 30 days, your playlists and listening history remain intact. After that period, data deletion varies, so check Deezer's privacy policy if you think you might return.

Refunds and how to claim them

Understanding your refund eligibility is essential for protecting your money.

When you're entitled to a refund

You're eligible for a refund in these specific scenarios:

• Within 14 days of purchase: If you cancel a new subscription within 14 days of signing up and haven't used the service, you're entitled to a full refund under the Consumer Contracts Regulations 2013
• During a promotional period: If you signed up during a promotional rate and were charged the full rate without clear warning, you can dispute the charge and claim a refund of the difference
• Billing errors: If Deezer charged you twice in a single month, or charged you after you successfully cancelled, you can claim a full refund of the erroneous charge
• Service not as described: If Deezer's service quality, features, or functionality fell significantly short of what was advertised, you have grounds for a partial or full refund

How to claim a refund

If you believe you qualify for a refund, follow this process:

1. Contact Deezer directly through their support system with your claim, referencing the reason you believe you're entitled to a refund and the amount involved
2. Allow 10 business days for Deezer's response
3. If Deezer refuses your refund claim and you believe they're wrong, escalate through your bank's chargeback process or contact the Financial Conduct Authority
4. Pro tip: Stopee's experience shows that banks take refund disputes seriously when you provide clear documentation (confirmation emails, billing screenshots, dates)

Common mistakes to avoid when cancelling

Many people cancel Deezer only to discover they've made a preventable mistake that causes charges or access issues. Don't let that happen to you.

Timing mistakes

The single most costly error is cancelling after your next billing date has already charged. If your billing date is the 15th and you cancel on the 16th, you've already been charged for another month and won't see a refund. Always check your next billing date before cancelling and submit your request at least 3 days beforehand.

Assumption mistakes

Never assume your cancellation has processed just because you clicked a button or sent an email. Always wait for confirmation. Some people think they've cancelled when they've actually only clicked "continue" or "next" in a menu. Check your email for an official confirmation message from Deezer before you consider the job done.

Payment method mistakes

If you cancel but forget to remove your payment method from your Deezer account, the service might automatically recharge you if you accidentally reactivate your subscription or if Deezer's system prompts you with a special offer you're not paying attention to. Remove your card details entirely once you've cancelled.

Bundle subscription mistakes

If you subscribed to Deezer through a mobile network or broadband provider, cancelling directly with Deezer won't work. You must contact your provider's customer service and specifically request removal of Deezer from your bundle. Stopee has seen countless cases where people thought they'd cancelled when they'd only cancelled the direct Deezer payment, leaving them still charged through their provider.

Checking your cancellation: a verification checklist

Use this checklist to confirm your cancellation has genuinely gone through.

Comparing streaming services: should you switch instead

If you're cancelling Deezer because you want a different streaming experience, understanding the alternatives helps you make a better choice.

How stopee helps you stay in control

At Stopee, we understand that subscriptions sneak up on you. We've helped thousands of consumers cancel unwanted services, recover overcharged amounts, and take control of their spending. Whether you're cancelling Deezer because the price has jumped, the service doesn't deliver what you expected, or you've simply found something better, our guides walk you through every step so nothing goes wrong.

Visit Stopee.com to find guides for cancelling hundreds of other subscriptions, track your recurring charges, and learn your consumer rights under UK law. Stopee gives you the knowledge and confidence to make cancellations work in your favour, not the company's.

Deezer contact details and cancellation address

Use these official Deezer channels to submit your cancellation request or contact customer support.

Email support

Email: support@deezer.com
Response time: 5 to 10 business days

Online contact form

Visit: deezer.com/en/contact
Choose "Subscription" or "Account" as your issue category and select "Cancel subscription" from the dropdown menu.

Postal address for cancellation letters

Deezer UK
c/o Customer Support
Deezer Limited
Unit A, Ashtead Business Centre
Station Road
Ashtead
Surrey KT21 2TJ
United Kingdom

Pro tip: Always send postal cancellations via Royal Mail Special Delivery so you have proof of delivery. Keep your receipt and a photocopy of your letter.

Your next steps

You're now armed with everything you need to cancel Deezer confidently and protect yourself from unwanted charges. Decide which cancellation method suits you best, gather your account details, check your next billing date, and take action today. The sooner you submit your cancellation request, the sooner you stop paying for a service you're no longer using. Stopee remains your trusted resource for understanding your consumer rights and making cancellations that stick.