Manage Deezer

How to cancel deezer and stop charges in the philippines

What deezer is and why you might cancel

Deezer is a music-streaming platform that lets you listen to millions of songs, playlists, and podcasts across mobile, desktop, and connected devices. The company is based in Paris, France, and operates under French law, which matters if you later need to dispute a charge or escalate a complaint.

How deezer works as a subscription service

When you subscribe to Deezer, you pay a recurring monthly fee in Philippine pesos (₱). Your subscription renews automatically at the end of each billing cycle unless you cancel before your next billing date. This automatic renewal is the biggest reason users end up paying for services they no longer use.

The good news: if you cancel Deezer before your renewal date, you keep full access to premium features until the end of your current paid period. You do not lose your music immediately. Once your paid period ends, your account drops back to the free tier with ads and limited features.

Why filipinos cancel deezer

Most cancellations in the Philippines happen for one of three reasons. First, users switch to cheaper or free alternatives like Spotify or YouTube Music. Second, they forget they signed up and do not use the service. Third, they subscribed during a trial period and did not realise the automatic renewal would kick in.

Whatever your reason, Stopee is here to guide you through the exact steps to cancel without confusion or extra charges. The cancellation process is straightforward once you know where your subscription lives-whether it is on Deezer's website, the App Store, or Google Play.

Deezer pricing and what you pay

Understanding what you pay helps you decide whether cancellation makes sense or if a cheaper plan suits you better.

Current deezer subscription costs in the philippines

Deezer offers a free tier with ads and a paid Premium tier. Most Filipinos who cancel are paying customers. Here is what you need to know about the cost:

At ₱129.00 per month, you pay roughly ₱1,548 per year for Deezer Premium. If you use the service regularly, that is good value. If you cancel because you forgot about it, you may have wasted money.

Hidden costs and auto-renewal traps

Deezer does not charge hidden fees beyond your chosen plan. However, the real cost trap is auto-renewal. If you do not cancel before your renewal date, you are charged again automatically, even if you have not opened the app in months.

Pro tip: Set a phone reminder 3 days before your renewal date. This gives you a buffer to cancel if you decide to, and you avoid accidental charges.

Your rights as a consumer in the philippines

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when dealing with subscription services like Deezer. Understanding these rights is your strongest tool if the company resists a refund or charges you after cancellation.

What the consumer act says about cancellations and refunds

Under the Consumer Act of the Philippines, you have the right to fair and honest billing. This means Deezer must clearly show when you will be charged, allow you to cancel easily, and stop charging you once you have cancelled. If Deezer charges you after you cancelled, that is a violation of your consumer protection rights.

The law also gives you the right to a refund if you paid for a service you did not receive or did not use. If you cancelled before your next billing date and were charged anyway, you can demand a refund under this law.

Warning: Deezer support may initially say "no refunds after 14 days" or similar. Do not accept this if you cancelled before your renewal date. The Consumer Act of the Philippines overrides their general policy. Stopee recommends saving all cancellation confirmation emails as proof of your cancellation date.

Escalation points if deezer refuses your refund

If Deezer support denies your refund or continues billing after cancellation, you can escalate. The Philippine National Telecommunications Commission (NTC) and the Department of Trade and Industry (DTI) handle complaints about unfair billing and service cancellation disputes. You can also file a chargeback with your bank or payment provider (GCash, Maya, etc.) if Deezer charged you after cancellation.

Stopee has seen this work in dozens of cases across the Philippines. Documentation is key: save screenshots of your billing page, cancellation confirmation, and any support emails.

How to cancel deezer: step-by-step methods

Your cancellation route depends on where you originally subscribed. Cancel via the same platform you used to sign up to avoid confusion and ensure the cancellation sticks.

Method 1: cancel on the deezer website directly

If you created your account and subscribed directly on Deezer.com, cancel through your account settings on the website. This is the most reliable method and gives you a clear confirmation number.

1. Go to deezer.com and log in with your email and password.
   • If you forgot your password, use the "Forgot password?" link to reset it first.
2. Click your profile icon or account name in the top-right corner.
   • On mobile, this may be a menu icon (three horizontal lines) instead.
3. Select Account settings or My account.
   • The exact wording may vary slightly depending on your device.
4. Look for the Subscription, Billing, or Plan section.
   • Scroll down if you do not see it immediately.
5. Click Manage subscription or Change plan.
   • You may see an option to downgrade to Free instead. Select that or choose "Cancel subscription."
6. Review the final screen carefully. It will show your cancellation date and confirm when your premium access ends.
   • Take a screenshot of this confirmation for your records.
   • Do not close the page until you see a confirmation message.
7. Confirm the cancellation by clicking Yes, cancel or a similar button.
   • You will receive a confirmation email at the address linked to your account within minutes.

Pro tip: Deezer may show you a discount offer ("Stay for ₱65/month") before the final confirmation. If you want to cancel, ignore this and continue to the final step. These retention offers are optional.

Method 2: cancel via app store (iPhone/iPad users)

If you subscribed to Deezer through Apple's App Store, you must cancel through the App Store app, not through Deezer itself. This is one of the most common mistakes that leads to continued billing.

1. Open the App Store app on your iPhone or iPad.
   • Do not open Deezer itself.
2. Tap your profile icon in the bottom-right corner (usually a circle with your photo or initials).
3. Tap Subscriptions.
   • If you do not see this option, make sure you are logged into the correct Apple ID.
4. Find Deezer in the list of active subscriptions and tap it.
   • If Deezer is not listed, your subscription may have been purchased directly from Deezer.com instead.
5. Tap Cancel subscription or Cancel free trial (depending on your plan).
   • Apple may show you a retention screen with a lower price. You can dismiss this.
6. Confirm your cancellation.
   • Apple will send a confirmation email from support@apple.com.
   • Your premium access continues until the end of your current paid period.

Warning: If you cancel Deezer through the app but not through the App Store, Apple will still charge you automatically. Always cancel through the App Store itself.

Method 3: cancel via google play (Android users)

Android users who subscribed through Google Play must cancel within the Google Play app or on the web version of Google Play. This is the Android equivalent of the App Store method above.

1. Open the Google Play Store app on your Android phone or tablet.
   • Do not open the Deezer app.
2. Tap your profile icon in the top-right corner.
   • It usually looks like a circle with your photo or initial.
3. Select Manage subscriptions or Subscriptions.
4. Tap Deezer from the list.
   • If you cannot find it, you may have subscribed directly through Deezer.com.
5. Tap Cancel subscription.
   • Google may ask you to confirm your reason for cancelling (optional feedback).
6. Confirm the cancellation by tapping Yes, cancel or similar.
   • Google will send a confirmation email from your Google account.

Your Deezer premium access remains active until the end of your current billing cycle. After that date, your account drops to the free tier.

Method 4: cancel by email or phone (last resort)

If you cannot cancel through the website or app store, or if you want a documented paper trail, contact Deezer support directly. This method takes longer but creates a formal record of your cancellation request.

1. Email support@deezer.com with the subject line "Request to cancel subscription."
   • Include your email address, account username, and the date you want to cancel.
   • Keep the email simple and clear: "I request cancellation of my Deezer Premium subscription, effective immediately" or your preferred date.
   • Ask for a confirmation email receipt of your cancellation.
2. Allow 5 to 10 business days for a response.
   • Deezer support operates from Paris (CET time zone), so responses may take longer from the Philippines.
   • If you do not hear back within 10 days, follow up with another email or contact your bank to report the issue.
3. Keep all emails for your records.
   • Screenshots or forwards to yourself work as proof if you need to escalate to your bank or the DTI.

Pro tip: Call Deezer support at +33 1 57 32 90 90 only if email does not work and you need immediate cancellation. Be aware this is a France-based number and may incur international calling charges from the Philippines. Email is usually faster and creates a written record.

What happens after you cancel deezer

Cancellation is just the start. You need to know what changes immediately and what changes on your renewal date.

Your access during the cancellation grace period

After you cancel Deezer, you keep full premium access until the end of your current paid month. If your next renewal date is 15 February 2025 and you cancel on 10 February 2025, you use Premium features through 15 February. On 16 February, your account drops to Free.

During this grace period, download any playlists or offline content you want to keep. Once your account drops to the free tier, offline downloads no longer work.

Your account and data after premium ends

Your Deezer account does not delete when you cancel the subscription. Your username, playlists, saved songs, and listening history remain on your account. You can log back in anytime and use the free tier.

Free accounts on Deezer come with ads and limited features, but you still access your libraries. If you ever want to re-subscribe, your data waits for you. Stopee recommends saving a backup of your favorite playlists before your premium ends, just in case.

Checking your bank statement after cancellation

After your cancellation takes effect, monitor your bank or payment app (GCash, Maya, bank account) for the next 30 days. If you see another Deezer charge after your paid period ends, that is a billing error and you should dispute it immediately.

Warning: Some users report being charged one more time after cancellation due to system delays. If this happens, take a screenshot of the charge and your cancellation confirmation email, then contact your bank for a chargeback within 60 days. Stopee has helped thousands of consumers recover these erroneous charges in the Philippines.

When to refund you after cancellation

Refunds are different from simple cancellations. You may qualify for a refund if circumstances are specific.

Scenarios where deezer should refund you

Deezer does not offer refunds for used subscriptions under normal circumstances. However, you have a right to a refund in these situations:

• You were charged after your cancellation took effect. If you cancelled before 15 February and were charged again on 16 February, request a refund for that charge.
• You cancelled within 14 days of a trial period and were charged unexpectedly. Some countries allow a trial period refund window.
• You did not authorise the charge due to account compromise or fraudulent activity.
• Deezer failed to provide the service for a significant portion of your billing period (server outages, account lockouts, etc.).

For refunds, email support@deezer.com with proof: your cancellation confirmation, bank statement showing the charge, and a clear explanation of why you deserve a refund. Reference the Consumer Act of the Philippines if the company resists.

If deezer refuses your refund

If Deezer denies your legitimate refund request, you have two escalation options. First, file a complaint with the Department of Trade and Industry (DTI) online at www.dti.gov.ph. The DTI takes unauthorized billing and unfair cancellation terms seriously.

Second, contact your bank or GCash/Maya support and request a chargeback. Explain that you cancelled the service and were charged after cancellation. Most banks process chargebacks within 30 to 60 days. Keep all email correspondence and screenshots as evidence.

Common mistakes that cost you money

Cancellation frustration usually comes from avoidable errors. Here are the traps Filipinos fall into and how to avoid them.

Mistake 1: cancelling in the wrong place

The biggest mistake is trying to cancel Deezer through the app or on the Deezer website when you actually subscribed through App Store or Google Play. You end up thinking you cancelled, but the app store keeps charging you. Check your original receipt or email to confirm where you subscribed, then cancel in that exact same place.

Mistake 2: cancelling too late

Many people wait until the day of their renewal to cancel. If you cancel on 15 February and your renewal is also 15 February, your timing may be too tight. Deezer might process the renewal before your cancellation request processes. Cancel at least 2 to 3 days before your renewal date to guarantee you avoid the charge.

Mistake 3: not saving your cancellation confirmation

You get a confirmation email or screen when you cancel. Screenshot it or forward the email to yourself. This proves cancellation date and time if Deezer charges you again or disputes your cancellation. Without this proof, the company can claim you never cancelled.

Mistake 4: closing the window too early

When you click "confirm cancellation," wait for the final success message. Do not close your browser or app immediately. Some users close the page thinking they are done, but the cancellation never submitted. Wait until you see "Subscription cancelled" or a similar message.

Checklist before and after you cancel

Use this list to make sure you have covered every step and protected yourself from billing problems.

Deezer cancellation address and contact information

For formal written cancellation or escalation, use these details. Deezer does not operate a local office in the Philippines, so all official contact routes lead to France.

Official deezer contact details

Email: support@deezer.com

Phone: +33 1 57 32 90 90

Postal address (for formal cancellation letters):

Deezer
7 bis, Rue Ballu
75009 Paris
France

If you send a cancellation letter by post to this address, use registered mail and keep the receipt. Mail from the Philippines to France takes 2 to 3 weeks, so email or phone is faster for most cancellations.

Pro tip: Always email support@deezer.com before sending postal mail. Email creates an instant timestamped record and gets faster responses. Save email receipts and forward them to yourself as backup documentation.

Why choose stopee for cancellation guidance

Cancellation should be simple. Stopee exists because companies make it hard on purpose, and consumers deserve clarity. Whether you are cancelling Deezer, Spotify, Netflix, or any other subscription, Stopee walks you through the exact steps, flags the traps, and tells you your rights under Philippine consumer law.

We know that billing disputes and trapped subscriptions frustrate thousands of Filipinos every month. That is why Stopee provides step-by-step guidance with no hidden upsells or vague advice. Our mission is to empower you to cancel confidently, keep your money safe, and escalate if companies refuse to listen.

Stopee has helped thousands of consumers cancel Deezer subscriptions and recover wrongful charges in the Philippines. Visit Stopee.com today and see how we can help you take control of your subscriptions.