Manage Deezer

How to cancel deezer in canada and avoid getting charged again

What is deezer and why canadians subscribe

Deezer is a music streaming service that lets you listen to millions of songs on demand, with features like personalized discovery playlists (the "Flow" feature), offline downloads, and ad-free listening on Premium tiers. Subscriptions in Canada are billed in Canadian dollars through the Deezer website, app, Apple's App Store, Google Play, PayPal, or third-party operators like mobile carriers. The service is popular for its intuitive interface and sound quality, but if the service no longer fits your life, you need to know exactly how to cancel before the next charge hits.

Deezer's pricing in canada

Understanding what you're paying for helps you decide if cancellation is right for you. Here are the current Canadian plans:

Should you cancel deezer?

Before you cancel, ask yourself: Are you actually using the service? Many Canadians subscribe and forget, letting charges continue on autopilot. If you stream music regularly and use offline mode or HiFi audio, keeping your subscription makes sense. But if you've switched to competing platforms, don't listen much, or your circumstances have changed, cancellation saves you money starting immediately on your next billing cycle.

How to cancel deezer based on how you subscribed

Your cancellation method depends on where your payment comes from-Deezer's own platform, Apple, Google, PayPal, or your mobile carrier. Here's the exact process for each.

Cancel via deezer's website or app (web, google pay, or PayPal)

This is the most straightforward path if you pay Deezer directly. Follow these steps exactly:

1. Visit deezer.com and log into your account using your email and password.
   • If you've forgotten your password, click "Forgot password?" and follow the reset link sent to your email.
2. Click your profile name or avatar in the top-right corner, then select "Account settings."
3. Find and click "Manage subscription" (sometimes labeled "My subscriptions" or "Subscription & billing").
4. Click "Cancel" or "Cancel subscription" next to your active Premium or Family plan.
5. Select the reason for cancellation from the dropdown menu-Deezer will ask why you're leaving (too expensive, switched platforms, etc.). You can select "Other" if none fit.
6. Confirm your cancellation by clicking the final "Cancel subscription" button.
   • You'll receive a confirmation email immediately. Save this email as proof of cancellation.

Pro tip: Complete this cancellation at least 48 hours before your next billing date. If you cancel on the 28th and your renewal is the 30th, you risk being charged for another month. Check your next renewal date in the "Manage subscription" section before you cancel.

Warning: Cancelling does not delete your account. Your playlists, favorites, and profile stay active unless you delete them separately. If you want a clean break, delete your account after cancellation goes into effect (this option is usually in Account settings > Account deletion).

Cancel an apple app store subscription (iOS)

If you subscribed through Apple's App Store on your iPhone or iPad, you cannot cancel within the Deezer app or website. Apple handles your billing directly, so you must cancel through Apple:

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen.
3. Tap "Subscriptions."
4. Find and tap "Deezer" in the list of active subscriptions.
5. Tap "Cancel Subscription" and confirm.
   • Apple will ask you to confirm one more time. Tap "Confirm" to complete the cancellation.
6. You'll see "Expires [date]" under Deezer, confirming the cancellation is scheduled.

Your Deezer Premium access continues until the end of your current billing period, then stops automatically. Apple will send you a confirmation email, which Stopee recommends you keep for your records.

Cancel a google play or PayPal subscription

If you subscribed through Google Play or PayPal (on Android or web), cancellation happens in that payment provider's account, not in Deezer:

For Google Play:

1. Open the Google Play app on your Android phone or visit play.google.com on the web.
2. Sign in with your Google account.
3. Tap your profile icon, then tap "Payments and subscriptions."
4. Tap "Subscriptions" and select "Deezer."
5. Tap "Cancel subscription" and follow the prompts to confirm.

For PayPal:

1. Log into your PayPal account at paypal.com.
2. Click "Account" or your profile name, then find "Settings" or "Account settings."
3. Look for "Subscriptions" or "Recurring payments" in the left sidebar.
4. Find "Deezer" and click "Cancel" next to it.
5. Confirm the cancellation on the final screen.

Stopee advises checking both your PayPal and Deezer accounts after cancellation to confirm no future charges appear.

Cancel a carrier or operator billing subscription

If your Deezer subscription is billed through a Canadian mobile operator, a cable provider, or another third party, Deezer cannot cancel it for you. You must contact your carrier directly:

1. Log into your carrier's online account portal or call their customer service number (usually on your bill or invoice).
2. Navigate to "Subscriptions," "Add-ons," or "Third-party services" (naming varies by carrier).
3. Find "Deezer" in the list and select "Cancel" or "Remove."
4. Follow the carrier's confirmation process and save your confirmation number.
   • Keep this number as proof in case a dispute arises over a future charge.

Pro tip: If you can't find the cancellation option online, call your carrier's customer service line directly and ask them to cancel Deezer for you. They can do it over the phone in under five minutes.

Cancel by registered mail (if all else fails)

If you prefer a formal, documented cancellation or have trouble using digital methods, you can send a registered letter with return receipt to Deezer's customer service address. This method leaves a paper trail and can be useful if you later dispute a charge:

1. Prepare a brief letter stating:
   • Your full name
   • Your Deezer account email address
   • Your account subscription type (Premium or Family)
   • The date you want the cancellation to take effect
   • A simple statement: "I request cancellation of my Deezer subscription effective immediately."
   • Today's date
   • Your signature
2. Include any transaction or payment reference numbers from your billing history.
3. Send the letter by registered mail with return receipt (Lettre recommandée avec avis de réception, or similar through Canada Post) to Deezer's European service address (see contact section below).
4. Keep your proof of mailing and the return receipt for your records.

While Deezer operates globally, this method ensures you have documented proof of your cancellation request, which strengthens your position if you need to dispute a charge later. Stopee recommends this approach especially if you've had billing issues or if the company has ignored your digital cancellation attempts.

What happens immediately after you cancel

Understanding what changes (and what doesn't) after cancellation prevents confusion and missed features.

Your access and account status post-cancellation

When you cancel, Deezer does not immediately shut off your account. Instead, your Premium features remain active until the end of your current billing cycle. If you cancel on the 15th and your next renewal date is the 30th, you keep full Premium access (ad-free listening, offline downloads, HiFi audio, unlimited skips) through the 29th. On the 30th, your subscription expires and you drop to a free tier with ads and limited features.

Your account itself does not delete. Your playlists, saved songs, favorites, and profile remain on Deezer forever unless you manually delete your account. This means you can reactivate a subscription months or years later and recover everything.

Important: Once your subscription expires, offline downloads become inaccessible, and HiFi streaming stops. If you've downloaded music for offline listening, make sure you switch to a device that still has internet access to stream those songs.

Protecting yourself from unwanted auto-renewal

After cancellation takes effect, Deezer will not charge you again unless you manually reactivate a subscription. No automatic renewal charges should appear on your bill after your expiration date. If you see a charge after your cancellation date, contact Stopee or your payment provider immediately-this signals a billing error or an unauthorized charge that requires dispute action.

Will you get a refund from deezer?

Deezer's refund policy is restrictive, and understanding it upfront prevents disappointment or wasted time chasing money.

Deezer's standard refund rules

Deezer does not issue refunds for unused portions of your subscription. If you paid for a full month and cancel on day 5, Deezer keeps the remaining 25 days' worth of fees. Annual subscriptions are especially problematic: if you prepay for a full year and cancel after three months, Deezer will not refund the nine unused months. The company's position is that cancellation prevents future charges going forward, but refunds are not offered.

This policy aligns with many streaming services, but it's harsh if your circumstances change unexpectedly (job loss, relocation, medical emergency). Stopee recommends cancelling monthly plans whenever possible to avoid this trap; the $14.99 monthly Premium plan costs $180 per year, while annual prepayment locks you in with no exit.

Refunds through third-party providers

If you subscribed through Apple, Google, PayPal, or a mobile carrier, refund eligibility depends on their policies, not Deezer's. Here's what you need to know:

• Apple: Offers refunds within 14 days of purchase if you request them. After 14 days, refunds are Apple's discretion. Contact Apple Support directly through the App Store.
• Google Play: Allows refunds within 48 hours of purchase. After 48 hours, refunds are rare unless Google determines the purchase was unauthorized or the service was faulty.
• PayPal: Governed by PayPal's Buyer Protection and your underlying funding source (bank, card). Refund windows vary; contact PayPal directly for case-by-case review.
• Mobile carriers: Each carrier has its own refund policy for third-party subscriptions. Call your carrier's customer service to ask about refund eligibility.

If you believe you're entitled to a refund, contact the payment provider first-not Deezer-since they control the money. Stopee has helped thousands of consumers recover refunds by disputing charges with their card issuer or payment app rather than pleading with the streaming service.

Your consumer rights in canada and what to do if deezer won't cooperate

Canadian consumer protection law gives you specific rights when a company fails to honour cancellation requests or refuses to address billing errors.

Digital subscription rights under canadian law

Canada does not have a single nationwide "cooling-off period" for all digital subscriptions. However, consumer protection varies by province and depends on the circumstances:

• If content has been accessed: Most provinces do not grant a 14-day refund right once you've downloaded or streamed the service, treating it as "consumed." However, if the service was faulty (constant outages, missing features you paid for), you may be entitled to compensation under provincial consumer protection acts.
• If the charge was unauthorized: Your bank or credit card issuer can reverse "unauthorized" charges within specific windows (typically 60-120 days). Use this avenue if you cancelled and were still charged.
• If the company is unresponsive: Contact your provincial consumer protection office (e.g., Ontario's Consumer Protection Act office, BC's Office of the Superintendent of Real Estate, etc.). They can investigate complaints and pressure companies to refund disputed amounts.

Pro tip: Before escalating to a consumer authority, send Deezer a formal email demand for a refund, referencing your cancellation date, the charge you dispute, and your payment method. Keep this email as evidence of your effort to resolve the issue directly.

Escalation steps if deezer won't cancel or continues charging

If you've cancelled and Deezer still charges you, or if Deezer claims it never received your cancellation request, follow these steps:

1. Review your email for the cancellation confirmation Deezer sent you. If you cancelled via web or app, you should have a confirmation email. Screenshot it and save it as a PDF.
2. Log into your Deezer account and check "Account settings" > "Manage subscription" to confirm cancellation status appears there.
3. Contact Deezer's customer support via email or in-app chat. Reference your cancellation date, confirmation email, and the unwanted charge. Request an explanation and a refund.
4. If Deezer does not respond within 7 days or refuses your request, contact your payment provider (bank, card company, Apple, Google, PayPal) and dispute the charge as unauthorized or as a "billing error." Most providers will freeze or reverse the charge while they investigate.
5. File a complaint with your provincial consumer protection office if the payment provider sides with Deezer or if the charge exceeds your dispute window.

Stopee advises documenting everything: emails, screenshots, confirmation numbers, and timestamps. This evidence is what consumer authorities and payment providers need to rule in your favour.

Common mistakes canadians make when cancelling deezer

Cancellation feels simple, but small missteps leave you vulnerable to surprise charges. Here's what to avoid:

Mistake 1: cancelling too close to your renewal date

Deezer processes renewals automatically, and if you cancel within 24-48 hours of your next billing date, you may still be charged. Check your renewal date before you cancel, then set a phone reminder for two days prior. This one habit prevents 90% of unwanted post-cancellation charges.

Mistake 2: assuming your account is deleted

Cancellation and account deletion are not the same. Cancelling stops your subscription, but your profile, playlists, and personal data remain on Deezer indefinitely. If privacy is your concern, you must separately delete your account through "Account settings" > "Delete account" after cancellation takes effect.

Mistake 3: not saving your cancellation confirmation

The confirmation email Deezer sends you is your proof of cancellation. If you later dispute a charge and Deezer claims you never cancelled, this email is your evidence. Forward it to yourself or save a screenshot to cloud storage immediately after cancelling.

Mistake 4: cancelling through the wrong channel

If you pay through Apple, Google, or a carrier and you cancel through Deezer's website instead, your cancellation won't register. The payment relationship exists outside Deezer's control, so you must cancel through the payment source. Double-check where your most recent charge came from before you cancel.

Mistake 5: ignoring charges after cancellation

If a charge appears on your bill more than two weeks after your cancellation date, report it immediately. Delays allow the company to hide behind time-limit defenses. Stopee recommends setting a calendar reminder to check your bank statement two weeks post-cancellation, just to confirm no surprise charge appeared.

Checklist: cancel deezer safely and on time

Use this step-by-step checklist to ensure you cancel without hitches:

What users say about cancelling deezer

Real Canadian Deezer users share their cancellation experiences. Many praise the service for its music library and interface but cite cost, switching to competitors, or reduced listening as reasons for leaving. Common complaints centre on difficulty finding the cancellation button (it's buried in account settings) and surprise charges for those who cancel close to renewal dates. Users who cancelled via Apple reported smooth processes, while those with carrier billing found it frustrating to navigate cancellation through their provider instead of Deezer directly.

Overall, users who plan ahead and cancel 3-5 days before renewal avoid almost all issues. Those who wait until the last minute or cancel through the wrong channel report billing headaches.

Key takeaways: cancel deezer with confidence

Cancelling your Deezer subscription in Canada is straightforward if you know the right steps. Identify your payment source, cancel 48 hours before your next renewal, save your confirmation email, and monitor your bill for two weeks afterward. Deezer does not offer refunds for unused portions, but your provincial consumer protection office and your payment provider offer recourse if unauthorized charges appear. Remember: cancellation stops future charges but does not automatically delete your account; your playlists and data remain unless you separately choose to delete them.

Whether you're switching to Spotify, saving money, or simply listening less, Stopee is here to walk you through cancellation with clarity and confidence. We've helped thousands of Canadians cancel subscriptions without dispute or hidden charges, and our guides give you the knowledge to avoid common traps. Visit Stopee today to find guides for dozens of Canadian services and gain control of your digital subscriptions.

Contact information for deezer customer service

If you need to reach Deezer for support (beyond simple cancellation), here are your options:

Mailing address for cancellation by registered letter:

Deezer Customer Service
Deezer SAS
75, rue Saint-Antoine
75004 Paris
France

Email and online support:

Visit deezer.com and click "Help" or "Contact Us" at the bottom of the page. You can submit a support ticket or access the help centre directly. Response times vary, but Deezer typically replies within 5-10 business days.

In-app support:

Open the Deezer app, tap your profile icon, and select "Help" or "Settings" > "Help & feedback." You can submit an issue report directly, which sometimes receives faster responses than email.

Stopee recommends using the in-app or web chat options first for faster resolution, then following up with a formal email if you do not hear back within one week. Save all correspondence for your records.