Manage Deezer

How to cancel deezer in nigeria and avoid losing your money

What deezer is and why nigerians use it

Deezer is a global music streaming platform that lets you stream millions of songs, create playlists, download tracks for offline listening, and enjoy personalised recommendations tailored to your taste. The service operates across web browsers, iOS and Android apps, and integrates with select mobile operator bundles in Nigeria.

In Nigeria, you access Deezer through the official website, the Google Play Store, Apple App Store, or via bundled offers from your mobile network provider. Depending on your payment method, you may see charges in Naira (₦), US dollars, or Euros on your billing statement, which can make tracking costs confusing.

Subscription tiers available in nigeria

Deezer offers three main plans: a Free tier with ads and limited skips; Premium for ad-free streaming and offline downloads; and HiFi for lossless audio quality. A Family plan bundles multiple accounts at a discounted rate.

Most Nigerians subscribe to Premium because it removes ads and enables offline listening, making it useful for areas with unreliable internet. The annual plan is often cheaper but harder to cancel without friction, which is why many users get stuck paying for months they no longer need.

Common reasons nigerians cancel deezer

You might cancel Deezer if you've switched to a competing service like Spotify or Apple Music, if the cost has become unaffordable, or if you simply stopped using the app. Some users also cancel because they subscribed by accident, faced unexpected renewal charges, or discovered cheaper alternatives offered by their mobile operator.

Deezer pricing and billing in nigeria

Understanding what you pay each month helps you decide whether to keep or cancel your subscription. Below is the current pricing structure for Deezer in Nigeria.

Note: Prices fluctuate based on exchange rates and promotional offers. If you're charged in a foreign currency, your bank will apply its own conversion rate, which may be higher than the official Naira equivalent.

Should you cancel deezer? a quick decision guide

Before you cancel, consider whether you actually use the service and whether the cost fits your budget. Cancelling is straightforward on Stopee, but so is reactivating your account later if you change your mind.

Reasons to keep your deezer subscription

Keep Deezer if you listen to music regularly, enjoy offline downloads, or have a Family plan shared with others. If you've built extensive playlists and use the personalised Flow feature, switching services means starting over with recommendations.

Also keep it if it's bundled with your mobile plan at a discounted rate, since paying separately elsewhere may cost more.

Reasons to cancel deezer

Cancel if you rarely open the app, if you've found a cheaper alternative, or if the subscription doesn't align with your current spending. Nigerians on tight budgets should cancel immediately if Deezer charges surprise you each month.

You should also cancel if you subscribed by accident, if you switched to another streaming service, or if you plan to use your phone's storage for offline music instead. Stopee users report that cancelling unused subscriptions freed up ₦1,000-₦5,000 per month across multiple services.

How to cancel deezer in nigeria: step-by-step methods

You have five ways to cancel Deezer depending on where and how you subscribed. Each method takes 2-5 minutes, but timing and refund eligibility differ by platform.

Method 1: cancel via the deezer website

This is the most direct route and works if you signed up on deezer.com or manage your account on the web.

1. Visit deezer.com and log in with your email and password.
   • If you forgot your password, click "Forgot your password?" and reset it via your email.
2. Click your profile icon (top right corner).
   • On mobile browsers, this may appear as a three-line menu icon.
3. Select "Account Settings" from the dropdown menu.
4. Click "Manage my subscription" (or "Subscription" depending on your language setting).
   • You will see your current plan, next renewal date, and payment method.
5. Click the red "Cancel my subscription" button.
6. Choose a reason for cancellation from the dropdown (optional but logged by Deezer).
   • Possible reasons include "Too expensive," "Found another service," "Rarely use it," or "Other."
7. Click "Confirm cancellation" or similar button to finalise.
   • Deezer will display a confirmation message and send you a confirmation email.
8. You retain access to Premium features until the end of your paid billing cycle (e.g., if renewed on 15 March, you keep access until 14 April).
   • After that date, your account reverts to the Free tier.

Pro tip: Screenshot the confirmation page and save the confirmation email as proof. Stopee advises keeping these records for 6 months in case Deezer charges you after cancellation (a known issue in some cases).

Method 2: cancel in the deezer mobile app (iOS or android)

If you primarily use the app and prefer not to log in on the web, you can cancel directly within Deezer on your phone.

1. Open the Deezer app on your iOS or Android device.
2. Tap the heart/Favorites icon (bottom navigation bar), then tap the settings gear icon (top right).
   • On some versions, you may see this under a "More" or three-dot menu.
3. Scroll down and tap "Manage my account."
4. Tap "Manage my subscription" or "Subscription."
5. Tap "Cancel my subscription" (red button).
6. Select a cancellation reason and confirm.
   • The app will confirm your cancellation and you'll see "Subscription cancelled" or similar text.
7. Your Premium access continues until the end of your billing period.
   • From that date forward, you'll be on the Free tier with ads.

Warning: Some users report that the Deezer app doesn't always display the cancel button clearly. If you don't see it after step 4, try the website method instead, or contact Deezer support at support@deezer.com.

Method 3: cancel via google play (Android)

If you subscribed through Google Play Store (the most common method for Android users in Nigeria), you must cancel through Google Play, not Deezer directly.

1. Open Google Play Store on your Android device.
   • Tap the profile icon (top right) and select "Manage your Google Account."
2. Tap the "Payments and subscriptions" tab.
   • This tab may also be labeled "Manage subscriptions" or "Subscriptions."
3. Tap "Subscriptions."
4. Find and tap "Deezer" in the list.
   • You will see your billing date, next renewal date, and plan.
5. Tap "Cancel subscription" at the bottom.
   • Google Play will ask why you're cancelling and offer a chance to modify your plan instead.
6. Confirm the cancellation.
   • Google Play will send you a confirmation email to your associated Gmail address.
7. You retain Premium access until the end of your current billing period, after which you revert to Free.
   • Google Play controls all billing and handles any future charges.

Pro tip: If you want a refund within 48 hours of subscribing or renewing, Google Play allows one refund request per subscription per year. To request a refund, return to the subscription and tap "Report a problem" instead of "Cancel subscription." This opens a refund request form managed entirely by Google, not Deezer.

Method 4: cancel via apple app store (iOS)

If you subscribed on iPhone or iPad through the App Store, Apple handles your billing and you must cancel through Apple's settings.

1. Open the iOS Settings app on your iPhone or iPad.
   • Do not open the Deezer app; use the device Settings instead.
2. Tap your Apple ID name at the top (your own name, not a menu item).
3. Tap "Subscriptions."
   • You will see all active subscriptions across all apps.
4. Tap "Deezer" from the list.
   • You'll see your plan name, next renewal date, and payment method.
5. Tap "Cancel Subscription" (or "Edit" then "Cancel Subscription" on newer iOS versions).
   • Apple will ask you to confirm; you cannot undo this immediately on the same screen.
6. Confirm the cancellation.
   • Apple sends a confirmation to your associated email address.
7. You keep Premium access until the renewal date, then revert to Free.
   • Apple manages all billing and refunds independently of Deezer.

Pro tip: If you renew by mistake or want a refund within a few days of purchase, use Apple's refund system. Open Settings > tap your name > Subscriptions > Deezer, then select "Report a problem" to request a refund directly from Apple (not Deezer). Apple approves most requests within 48 hours.

Method 5: cancel a mobile operator bundle

If Deezer is included in a bundle from your mobile network (e.g., MTN, Airtel, Glo, or 9Mobile), you cancel through your operator's system, not through Deezer.

1. Log in to your mobile operator's self-service portal or app (e.g., MyMTN, MyAirtel).
   • You may also call customer service or visit a store in person.
2. Navigate to "My Services," "Active Bundles," or "Subscriptions."
   • The exact menu name varies by operator.
3. Find the Deezer bundle in the list.
4. Select "Cancel," "Remove," or "Deactivate."
   • Your operator will confirm the cancellation and may offer a retention discount.
5. Confirm the cancellation on the final screen.
   • Your operator will send an SMS or email confirming the change.
6. Access ends on the date specified by your operator (often immediately or at the end of your billing cycle).
   • Contact your operator to confirm the exact end date.

Warning: Operator bundles may have different cancellation terms than standalone Deezer subscriptions. Some operators require 24-48 hours' notice before the next renewal. Call your operator's customer service line to confirm you've cancelled successfully, or Stopee recommends asking for written confirmation via SMS or email to ensure the change is recorded.

What happens after you cancel deezer

Cancelling doesn't end your access immediately; instead, you enter a "grace period" where you keep using Premium until your paid period ends. Understanding this timeline helps you avoid surprise charges.

Your access timeline after cancellation

On the day you cancel, Deezer stops future automatic renewals but keeps your Premium access open until your current billing cycle ends. If you cancel on 10 March with a 15 April renewal date, you have Premium access through 14 April, then drop to Free on 15 April.

This is generous compared to many services, but it also means Deezer continues to charge you for the remainder of your cycle even after cancellation. No refund is issued for those unused days under Deezer's standard policy.

What features you lose

Once your paid period expires, you lose ad-free listening, offline downloads, and HiFi audio (if you had it). Your playlists and saved tracks remain visible but you'll hear ads after every few songs and skip limits return.

If you had downloaded tracks for offline listening, they remain on your device but you cannot download new ones. Downloaded tracks may become unplayable after a certain period if Deezer's licensing terms require active subscription, though this varies.

Your account, playlists and data

Cancelling your subscription does not delete your account. Your playlists, saved songs, listening history, and profile all remain intact indefinitely unless you manually delete them. You can reactivate your Premium subscription anytime without losing this data.

If you want to erase your personal data completely, you must separately delete your Deezer account through Account Settings > Account Management > Delete my account. This is permanent and cannot be reversed.

Will you get a refund after cancelling deezer?

Refunds are the trickiest part of cancelling Deezer in Nigeria. Stopee has tracked hundreds of cancellation cases and refund policies are inconsistent across platforms.

Deezer's refund policy

Deezer's own terms state that subscriptions are non-refundable after purchase. If you pay for a month or year and then cancel, Deezer does not refund the remainder of your billing cycle.

This policy is stricter than many competitors (Spotify and Apple Music offer more flexible refund windows). However, this policy is not absolute under Nigerian consumer law, as explained below.

Refunds via google play (Android)

Google Play allows refund requests within 48 hours of purchase or renewal for any reason. After 48 hours, refunds are at Google's discretion, typically denied unless you can prove a technical fault (e.g., unauthorised charge, duplicate renewal).

To request a refund:

1. Open Google Play Store and tap your profile icon.
2. Tap "Manage your Google Account" > "Payments and subscriptions" > "Subscriptions."
3. Select "Deezer."
4. Tap "Report a problem" (not "Cancel subscription").
   • This opens a refund request form, not the cancellation screen.
5. Explain why you want a refund (e.g., "Renewed without permission," "Charged twice," "Didn't use service").
   • Provide as much detail as possible.
6. Submit and wait for Google's email response (typically within 1-3 business days).
   • Google approves most requests if filed within 48 hours.

Pro tip: Google Play's 48-hour window resets every time Deezer renews, so if you notice an unexpected charge on renewal day, request a refund immediately. Stopee advises turning off auto-renewal as soon as you know you're cancelling, to prevent accidental charges after your initial cancellation request.

Refunds via apple app store (iOS)

Apple's refund policy mirrors Google Play: refund requests are accepted within a short window of purchase or renewal, typically with greater flexibility than Google if you communicate politely.

To request a refund:

1. Open iOS Settings > tap your name > "Subscriptions" > "Deezer."
2. Tap "Report a Problem" (or similar option).
   • This displays a form asking why you need help.
3. Select "I would like a refund for this in-app purchase" or similar.
   • Do not select "Cancel subscription" unless you're only trying to cancel, not refund.
4. Write a brief explanation: "Charged on renewal day; did not use service," "Unexpected renewal; want refund."
   • Be clear and specific; vague requests are more often denied.
5. Submit and check your email within 2-7 business days for Apple's response.
   • Apple typically approves refunds if filed quickly and your account is in good standing.

Refunds direct from deezer

Deezer itself rarely offers refunds. If you subscribed directly on deezer.com (not via Google Play, Apple, or an operator), your only leverage is Deezer's support team or Nigerian consumer protection law.

Contact Deezer support at support@deezer.com and explain your case:

• "I cancelled on [date] but was charged again for [next period]-please refund."
• "I subscribed by accident and did not use the service-please refund under cooling-off rules."
• "I was charged twice in the same billing cycle-please investigate and refund."

Warning: Deezer support regularly refuses refunds, even for legitimate complaints. Document everything: screenshots of your cancellation, billing statements, and support emails. If Deezer refuses, escalate to the Federal Competition and Consumer Protection Commission (FCCPC) in Nigeria (see below).

Your consumer rights under nigerian law

Nigeria's Federal Competition and Consumer Protection Act (FCCPA) 2019 gives you legal rights that can override Deezer's "no refund" policy in certain situations. Stopee encourages all consumers to know these protections.

Cooling-off period

The FCCPA grants you a 7-day cooling-off period to cancel a distance contract (online purchase) after purchase, without penalty, if you haven't used the service substantially. For digital services like Deezer, this window may be shorter or may not apply once streaming begins, but it's worth citing if you cancelled within days of subscribing.

Misleading or unfair contract terms

If Deezer's auto-renewal was unclear, if charges appeared without warning, or if cancellation was deliberately difficult to find, you may have grounds to challenge the charge under the FCCPA's unfair contract terms provision. Auto-renewal must be transparent and explicit.

Unauthorised or duplicate charges

If Deezer charged you after you cancelled, or charged you twice in one month, this is a breach of contract and you're entitled to a refund plus damages. Keep proof of cancellation and billing statements.

Who to contact if deezer refuses

If Deezer or your payment platform refuses a legitimate refund request:

1. Gather evidence: screenshots of cancellation, billing, emails, support conversations.
   • Save everything for at least 12 months.
2. Send a formal complaint email to Deezer support citing the FCCPA and requesting a refund within 14 days.
   • Subject: "Refund request under FCCPA 2019-[date of charge]."
3. If no response within 14 days, file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC).
   • Visit fccpc.gov.ng for the online complaint portal.
   • Provide your evidence and a clear narrative of the dispute.
4. The FCCPC investigates free of charge and can order refunds or penalties against Deezer if you have a valid case.
   • Most complaints are resolved within 30-90 days.

Pro tip: Stopee recommends filing a FCCPC complaint even if you've already contacted Deezer. The complaint creates a formal record and often prompts Deezer to settle quickly rather than face regulatory pressure.

Common cancellation mistakes to avoid

Cancellation seems simple until something goes wrong. These are the mistakes we see repeatedly-and how to sidestep them.

Forgetting which platform you subscribed through

Many Nigerians subscribe via Google Play or the App Store and later try to cancel on the Deezer website, which doesn't work. Your cancellation request gets lost because it's not processed through the correct billing system.

Solution: Before cancelling, open the app you used to subscribe (Google Play, App Store, or deezer.com) and check your subscription status there. That's your cancellation portal.

Cancelling the app instead of the subscription

Uninstalling the Deezer app does not cancel your subscription. Deezer continues billing you monthly even though you can't access the app. Many Nigerians discover this when they check their bank statement weeks later.

Solution: Cancel the subscription first (using the steps above), then delete the app if you like. Never assume uninstalling stops charges.

Expecting immediate refunds

You won't get money back for days you don't use after cancelling. Deezer's policy (and most streaming services') keeps your paid period active, then drops you to Free without refunding unused time.

Solution: Cancel only when you're certain you won't use the service. If you cancel mid-month, you've essentially paid for the full month. Plan your cancellation for just before renewal if possible.

Not saving proof of cancellation

If Deezer charges you again after you thought you cancelled, you need evidence that you completed the cancellation. Screenshot the confirmation page and save the confirmation email.

Solution: Take a screenshot the moment you see "Subscription cancelled" or similar confirmation. Email it to yourself or save it to cloud storage. Stopee advises keeping proof for at least 6 months.

Ignoring charges after cancellation

If Deezer bills you after you cancelled, many Nigerians simply accept it and move on. In reality, you can dispute the charge and demand a refund.

Solution: Act immediately. Contact your bank or payment app and dispute the charge as "service not rendered" or "subscription cancelled." You have the right to chargeback protection if Deezer breaches its cancellation promise.

Not checking auto-renewal status

Some billing platforms (especially Google Play and App Store) toggle auto-renewal back on after you resubscribe for even a short trial. You cancel your main subscription but the trial renews silently, charging you again.

Solution: After cancelling, return to your subscription page the next day and confirm auto-renewal shows as "Off." Check monthly until you're sure the subscription is truly inactive.

Pre-cancellation and post-cancellation checklist

Use this checklist to ensure a smooth cancellation and avoid post-cancellation surprises.

Why stopee exists and how we help

Cancelling subscriptions should be easy, but companies deliberately hide cancellation links, use confusing language, and ignore refund requests to keep you paying. Stopee was founded to end this darkness.

Stopee helps thousands of Nigerians cancel unwanted subscriptions, recover wrongful charges, and understand their consumer rights. We provide step-by-step guides, platform-specific instructions, and escalation advice when companies refuse to cooperate.

Our mission is to empower you to cancel on your terms, not theirs. Whether you're cancelling Deezer, Netflix, Spotify, or any other service, Stopee ensures you have the knowledge and confidence to act fast and protect your money.

Where to contact deezer if cancellation fails

If you cannot cancel through the normal steps above, or if Deezer refuses to process your cancellation or refund request, use these contact methods.

Deezer support email

Send a detailed email to support@deezer.com with the subject line "Cancellation request" or "Refund request-[your subscription date]." Include your account email, the date you attempted to cancel, and proof (screenshots) of the attempt. Deezer support typically responds within 3-5 business days, though responses from the Nigeria region may take longer.

Deezer help centre (online)

Visit support.deezer.com and search "cancel subscription" or "refund policy." You may find self-service solutions or a live chat option depending on your region.

Paris headquarters address (for formal complaints)

If email support ignores you, send a formal written complaint to Deezer's Paris office:

Deezer S.A.
24 rue Salomon de Rothschild
75008 Paris
France

Include your account details, cancellation date, and evidence of the dispute. A registered letter (courrier recommandé) ensures proof of delivery, which strengthens your case if you later escalate to the FCCPC.

Escalate to the FCCPC (Nigeria)

If Deezer does not respond within 14 days or refuses a legitimate refund, file a complaint with Nigeria's consumer protection authority:

Federal Competition and Consumer Protection Commission (FCCPC)
Plot 1389A Cadastral Zone (C.V.), Abuja
Nigeria
fccpc.gov.ng

Complaints can also be filed online through the FCCPC portal. Include all evidence and a clear timeline of your cancellation attempts and any charges after cancellation. The FCCPC investigates at no cost to you and can compel Deezer to refund your money.

Final thoughts and next steps

Cancelling Deezer in Nigeria is straightforward if you follow the right method for your billing platform and keep proof every step of the way. The hardest part isn't the cancellation itself-it's knowing your rights when refunds are wrongfully denied.

Remember: a 7-day silence from Deezer or your payment platform is not a refusal. Escalate to the FCCPC if you believe a charge was unfair. Nigeria's consumer protection laws are on your side, and regulators take these complaints seriously.

Stopee has helped thousands of consumers cancel unwanted subscriptions, recover hundreds of thousands of naira in wrongful charges, and take back control of their spending. Use this guide to cancel Deezer with confidence, and don't hesitate to escalate if Deezer tries to keep charging you after you've cancelled.

Your money is yours. Stopee is here to help you keep it.