Manage Easy Fax

How to cancel easy fax and recover your money in canada

What is easy fax and why you might want to cancel

Easy Fax is a mobile and web application that lets you send faxes without a traditional phone line, using either pay-as-you-go credits or optional premium subscriptions for ad-free faxing. The service charges you in Canadian dollars but prices its plans in US currency, which means your actual cost depends on the daily exchange rate applied by your payment method.

You might decide to cancel Easy Fax if you no longer need faxing, prefer another service, or want to stop paying for features you're not using. Unlike many subscription services, Easy Fax doesn't publish a transparent cancellation policy on its website, which can make the process confusing. At Stopee, we've helped thousands of Canadians navigate hidden cancellation policies and recover money they didn't know they could get back.

Easy fax pricing and plans in canada

Easy Fax offers both free credits for your first fax and paid subscription tiers for ad-free faxing. All prices are listed in US dollars but charged to your Canadian payment method at the current exchange rate, which means you'll pay slightly different amounts depending on when you make the purchase.

If you're paying for a subscription you no longer want, or you've accumulated credits you're unlikely to use, cancellation through Stopee's guidance ensures you know exactly where to go and what to expect.

When you should cancel easy fax

You should cancel Easy Fax if you've switched to email or another faxing method, no longer send faxes regularly, or find the cost doesn't match the value you're getting. Weekly and monthly subscriptions can add up quickly if you forget to cancel after a trial period or promotional offer.

You should also cancel if you notice charges you don't recognize, or if you purchased credits that expired without being used. Many Canadians hold onto unused digital services out of habit, but at Stopee, we recommend auditing your subscriptions at least twice a year and cancelling anything that doesn't deliver clear value.

Your consumer rights in canada and why they matter for easy fax

Canada's consumer protection framework gives you important rights when cancelling digital services, even when the company doesn't spell them out clearly.

The federal and provincial protection framework

Under the Competition Act, which is enforced by Competition Canada, any business that engages in deceptive or misleading advertising or billing practices faces legal consequences. If Easy Fax makes it deliberately difficult to cancel, or doesn't show a cancellation policy clearly, that could violate consumer protection law.

Most Canadian provinces, including Ontario, British Columbia, and Alberta, have consumer protection acts that require digital service providers to make cancellation "simple and at least as easy as the method of purchase." If Easy Fax only offers email support with no phone line or web portal cancellation option, that may not meet your province's standard.

Stopee recommends checking your province's consumer protection act online; if you encounter resistance when cancelling, you have grounds to escalate beyond customer support.

Your statutory refund and cooling-off rights

If you purchased a weekly or monthly subscription and changed your mind within 14 days, you may have a right to a full refund under your province's distance selling rules or the federal Negative Option Billing (NOB) Regulations, which govern automatic recurring charges.

If Easy Fax charged you for a service you did not authorize, or if the service was not delivered as described, you can request a chargeback from your credit card company or dispute the transaction with your bank. Keep all transaction receipts and screenshots of charges; these are your evidence.

Escalation and enforcement

If Easy Fax refuses to process your cancellation or withholds a refund you believe you're owed, you can file a complaint with:

• Competition Canada (federal): reports@canada.ca for deceptive practices
• Your provincial consumer protection agency: Ontario Consumer Protection Act (OCPA), BC Consumer Protection Office, Alberta Fair Trading Act, etc.
• Your bank or credit card issuer: dispute the charge directly if Easy Fax won't refund

At Stopee, we've found that naming the relevant law in your cancellation email often prompts faster action from customer support.

Methods to cancel easy fax and step-by-step instructions

Easy Fax offers three cancellation routes depending on how you purchased the service and what access you have to your account.

Cancelling through the easy fax web portal (if available)

If you have access to the Easy Fax website and a logged-in account, this is the fastest cancellation method because you'll get instant confirmation.

1. Open your web browser and go to the Easy Fax web portal (log in if prompted).
2. Navigate to Account or Settings (usually in the top-right corner or side menu).
3. Look for Billing, Subscriptions, or My Plan.
4. Find the option labeled Cancel My Account, Cancel Subscription, or Manage Plan.
5. Read any retention offers or warnings; confirm cancellation when prompted.
6. You should see a confirmation message with a cancellation date and order number. Screenshot this confirmation immediately and save it to your records.

Pro tip: If you don't see a cancel button after step 3, the web portal may not offer self-service cancellation. Move to the email support method below.

Cancelling apple or google play subscriptions (in-app purchases)

If you subscribed to Easy Fax's weekly or monthly ad-free plan through the Apple App Store or Google Play Store, you must cancel the subscription through your device's app store account, not inside the Easy Fax app itself.

For Apple users (iPhone or iPad):

1. Open the Settings app on your device.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find Easy Fax in the list and tap it.
5. Tap Cancel Subscription (or Cancel Free Trial if you're still in a trial period).
6. Confirm the cancellation and note the date your access will end.
7. Apple will email you a confirmation; save this email as proof of cancellation.

For Google Play users (Android devices):

1. Open the Google Play Store app.
2. Tap the profile icon in the top-right corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Find Easy Fax and tap it.
6. Tap Cancel subscription.
7. Follow the prompts and confirm. Google will send a confirmation email.

Warning: Deleting the Easy Fax app from your phone does not cancel the subscription. You must follow the steps above.

Cancelling via email support (when other methods don't work)

If the web portal doesn't offer a cancel option, or you need to cancel an annual plan, unused credits, or an account with multiple fax numbers, email Easy Fax support directly. This method is slower but generates a paper trail.

1. Compose a new email to easyfax@coolmobilesolution.com.
2. In the subject line, write: "Cancellation Request - [Your Email Address]"
3. In the body, include:
   • Your full name
   • The email address associated with your Easy Fax account
   • Your registered fax number(s)
   • The last four digits of the payment card on file (for verification)
   • A clear statement: "I request immediate cancellation of my Easy Fax account and all active subscriptions, effective immediately."
   • Your preferred refund method (if applicable): "Please refund any unused credits to my original payment method within 14 days."
4. Send the email and wait for a response. Save a copy of your sent email and any reply you receive.
5. If you don't hear back within 5 business days, send a follow-up email or contact Stopee for guidance on escalating the complaint.

Pro tip: Send the email from the same email address linked to your Easy Fax account; this helps support verify your identity and process faster.

What happens after you cancel easy fax

It's natural to wonder what changes once you've submitted your cancellation request-here's exactly what to expect.

Immediate changes to your account

Once you cancel through the web portal or app store, your premium ad-free features stop at the end of your current paid period. If you cancel on the 15th of a 30-day monthly plan, your access will continue until day 45 (30 days from your last charge), then shut off automatically.

Any unused fax credits in your account remain yours unless Easy Fax's terms explicitly state they expire. However, Easy Fax does not publish a clear credit expiration policy on its website, so we recommend requesting written confirmation from support about what happens to your remaining credits.

Data deletion and account closure

Cancelling your subscription does not automatically delete your account or personal data from Easy Fax's servers. If you want your account fully closed and your data removed, you must request this explicitly in your cancellation email or follow-up message to support.

Write: "Please also delete my account and all associated personal data, including my fax history, phone number, and payment information. Please confirm deletion in writing within 14 days."

Stopee recommends keeping copies of all confirmation emails you receive; these protect you if a dispute arises later over whether your data was actually deleted.

Billing confirmation

After cancellation, you should not see any new charges from Easy Fax on your credit card or bank statement. Check your statement for the next two billing cycles to confirm no charges appear. If an unexpected charge does appear after cancellation, contact your bank immediately to dispute it and provide your cancellation confirmation as evidence.

Refund eligibility and how to claim your money back

Not every cancellation entitles you to a refund, but you may be eligible for money back in several scenarios.

When easy fax will refund you automatically

Easy Fax's published policy states that if a fax you send fails to transmit, the credits used for that fax are automatically returned to your account. You don't need to request this; it happens without manual action. However, if you sent faxes and they succeeded, those credits are spent and not refundable under this policy.

When you may qualify for a statutory refund

You may be entitled to a refund if:

• You purchased a subscription fewer than 14 days ago and have not used the service significantly (cooling-off period under federal or provincial distance selling rules).
• You were charged for a subscription without clear authorization or consent.
• Easy Fax failed to deliver the service as advertised (e.g., faxes did not send or the app was non-functional).
• You cancelled within the first month of an annual plan (some provinces allow pro-rata refunds).

How to request a refund from easy fax

1. Send an email to easyfax@coolmobilesolution.com with subject: "Refund Request - [Your Email Address]"
2. State the reason for your refund request with as much detail as possible (e.g., "Service was not delivered as described" or "Cancelled within 14 days of purchase").
3. Include:
   • Your account email and fax number
   • The transaction date and amount in CAD
   • The order or receipt number (if you have it)
   • Screenshots of the charge on your statement
4. Request a refund to your original payment method within 14 days.
5. If Easy Fax denies your request without explanation, move to the next step.

Escalating a refund denial through your payment method

If Easy Fax refuses to refund you and you believe you have legal grounds, contact your credit card company or bank directly and file a dispute or chargeback claim. Provide your cancellation confirmation, the refund request email, and any screenshots of charges as evidence.

Most Canadian banks and credit card companies side with customers if the merchant refused a reasonable refund request or did not respond within 30 days. Stopee has helped many Canadians recover money through this route when direct negotiation with the company failed.

Common cancellation mistakes to avoid with easy fax

Many people cancel subscriptions and then discover weeks later that charges continued, or they lose access to features they thought they'd paid for until a specific date. Here are the traps to dodge.

Deleting the app instead of cancelling the subscription

The single biggest mistake is removing the Easy Fax app from your phone and assuming the subscription is gone. It isn't. Your subscription continues to renew and charge you every week or month until you formally cancel it through Apple, Google, or Easy Fax's website.

After you delete an app, you can't see the renewal date, which often means the charge surprises you on your next statement. Always cancel before you uninstall.

Not saving proof of cancellation

If you cancel through the web portal and don't screenshot the confirmation, and later a charge appears on your statement, you have no way to prove to your bank that you cancelled. Support may claim they never received your email. Always screenshot, always save confirmation emails.

Cancelling mid-cycle and expecting an immediate refund

Most subscriptions, including Easy Fax's, charge upfront at the start of each billing cycle. If you cancel on day 15 of a 30-day plan, your access typically continues until day 45 (the end of the paid period). This is standard practice, but many people expect to stop paying immediately and feel misled when they don't get a refund for the unused portion.

Understand your cancellation date before you hit the button. Ask support, "If I cancel today, when does access end?" and get the answer in writing.

Ignoring the exchange rate markup

Because Easy Fax prices in US dollars, your actual CAD charge depends on the day's exchange rate applied by your credit card company or bank. A plan advertised as US$9.99 might cost you $13.45 one month and $13.75 the next month. If you see a higher-than-expected charge, check the exchange rate before assuming fraud; it's usually legitimate. However, verify that the rate charged matches the rate on the purchase date (not a backdated or inflated rate).

Checklist: before and after you cancel easy fax

Use this checklist to stay organized and protect yourself throughout the cancellation process.

Why people cancel easy fax: real customer reasons

Understanding why others cancel can help you decide if it's right for you to do the same.

Common reasons for cancellation

Many Canadians cancel Easy Fax because they switch to email for document sharing, find faxing outdated, or discover alternative faxing apps with better pricing or features. Others cancel because they signed up for a trial and forgot to opt out before the first charge hit. Some users accumulate unused credits and realize the service doesn't match their workflow, so they stop paying rather than hold onto a dead subscription.

The most frequent complaint we see at Stopee is the lack of a transparent cancellation policy. Users expect to find a cancel button online or in-app, but Easy Fax requires email contact for many scenarios, which feels intentionally opaque. Frustration with this process often drives the decision to cancel entirely.

Positive feedback from users who stay

Customers who keep Easy Fax tend to value the simplicity of sending faxes from their phone, the free first fax, and the fact that they don't need a physical fax machine or phone line. Users in professional environments where faxing is still common (law, real estate, healthcare) report that the low cost per fax makes it worthwhile. The absence of long-term contracts also appeals to people who want flexibility.

Summary and your next steps

Cancelling Easy Fax is straightforward once you know which channel to use. If you have web portal access, cancel there and save the confirmation. If you subscribed through Apple or Google, cancel through those platforms. If neither option works, email support with clear language and keep copies of everything.

Remember your consumer rights: you can request a refund if the service wasn't delivered, you cancelled within 14 days, or the company's practices violated provincial or federal law. Don't hesitate to escalate to your bank or a provincial consumer protection office if Easy Fax refuses a legitimate refund request.

Stopee (stopee.com) has helped thousands of Canadian consumers navigate confusing cancellation policies, recover refunds, and eliminate unwanted subscriptions. Whether you're cancelling Easy Fax today or planning to audit your other digital services, our detailed guides and escalation frameworks put the power back in your hands. Visit Stopee to explore hundreds of free cancellation guides, understand your rights, and take control of your spending.

Contact information and escalation

Easy fax customer support

Easy Fax's only published contact method is email. Send all cancellation and refund requests to:

Email: easyfax@coolmobilesolution.com

Easy Fax does not publish a physical mailing address or phone support line. If email support does not respond within 5 business days, or if your refund request is denied without explanation, escalate to the contacts below.

Regulatory escalation in canada

If Easy Fax fails to process your cancellation or withholds a refund you believe you're owed, file a formal complaint with:

• Competition Canada: reports@canada.ca | 1-800-348-5358 (for deceptive or misleading business practices)
• Your provincial consumer protection authority:
  • Ontario: ServiceOntario Consumer Protection Act hotline, 1-800-889-9768
  • British Columbia: Consumer Protection BC, 1-888-564-9963
  • Alberta: Fair Trading Act enforcement, 780-644-5100
  • Other provinces: Search "[Your Province] Consumer Protection Act" online
• Your credit card company or bank: File a dispute or chargeback claim with your financial institution

At Stopee, we believe you deserve clarity, fair pricing, and the right to cancel without barriers. Use this guide to hold Easy Fax accountable and protect your money.