Manage Felt

How to cancel felt and protect your subscription in canada

What felt is and why you might cancel

Felt operates two distinct services under one brand: a greeting card app that lets you design and mail personalized physical cards from your phone, and Felt Maps, a mapping platform for custom projects and account-based features. Many Canadians subscribe to send birthday cards, holiday greetings, or special occasion mail without leaving home. However, subscription costs add up fast, and if you've stopped using the service or found a cheaper alternative, cancelling is the smart next step.

Unlike some services that hide cancellation buttons deep in settings, Felt operates through app stores and direct account management. This means your cancellation method depends on where you subscribed. Stopee has helped thousands of consumers navigate multi-platform subscriptions, and we know the confusion this causes. This guide walks you through every option, shows you exactly what happens after you cancel, and explains your rights under Canadian consumer protection law.

Felt's two main products and their cancellation paths

The greeting card app lives on Apple's App Store and Google Play Store in Canada. Both platforms handle billing and renewals, which means you cancel through them, not through Felt itself. Felt Maps and other direct Felt services require you to contact support or, in some cases, send formal written notice. Understanding which product you're using matters because the cancellation route is completely different.

Pricing breakdown and subscription plans

Felt's pricing varies by platform and whether you buy through an app store or direct from the company. Here's what you're likely paying in Canada:

If you signed up through Apple or Google, you'll see charges labeled "Felt" or "Felt Magazine" on your credit card or phone bill. Stopee recommends cross-checking your last receipt with this pricing table to confirm which plan you hold. Direct subscriptions to Felt Maps or premium features show up separately and require contacting support to cancel.

Comparing your costs with alternatives

A $5 monthly Felt subscription costs $60 per year for three free cards. If you send fewer than three cards most months, you're paying for unused features. Many Canadians find free or cheaper card-sending platforms through Canada Post or boutique greeting card sites. Before you cancel, check whether you've used your card allowance in the last three months. If not, cancellation makes financial sense.

How to cancel felt on apple (iOS)

If you subscribed to the Felt app through Apple's App Store, you manage and cancel your subscription directly in your Apple ID account, not in the Felt app itself. This is Apple's policy: developers cannot cancel subscriptions from within their apps.

1. Open the Apple App Store app on your iPhone, iPad, or Mac.
   • Tap or click the account icon in the top right corner (your profile picture or initials).
2. Select "Subscriptions" from the menu that appears.
   • You'll see a list of all active and past subscriptions tied to your Apple ID.
3. Find and tap "Felt" or "Felt Magazine" in the list.
   • If you don't see it, scroll down-inactive or cancelled subscriptions sometimes appear at the bottom.
4. Tap "Cancel Subscription" at the bottom of the Felt subscription details screen.
   • Apple will ask you to confirm and may offer a discount to retain you. Ignore the retention offer if you've made your decision.
5. Confirm the cancellation by tapping "Confirm" when prompted.
   • Apple will show your cancellation date immediately.
6. Check your email for a cancellation confirmation from Apple within a few minutes.
   • Pro tip: Screenshot your cancellation confirmation. You'll need this proof if a charge appears after the date you cancelled.

Warning: Cancel at least 24 hours before your renewal date to avoid being charged for the next billing cycle. If you cancel on the same day as renewal, Apple usually processes the charge first, then your cancellation. Check your renewal date before you start this process-it's listed on the Felt subscription details screen.

What happens to your access after apple cancellation

Once you cancel through Apple, you lose access to premium features immediately. However, you keep using the Felt app until your paid billing period ends. For example, if you cancel on the 15th of a month and your renewal date is the 20th, you can still send paid cards until the 20th. After that date, the app reverts to free (limited) features, and you cannot send cards unless you pay per-card individually.

How to cancel felt on android (Google play)

Android users manage Felt subscriptions through Google Play, not the Felt app itself. The process mirrors Apple's but uses Google's interface instead. Follow these steps carefully to avoid accidental renewals.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner.
2. Select "Manage your Google Account" (or "Payments and subscriptions" depending on your device version).
   • Swipe to the "Payments and subscriptions" tab if it's not already visible.
3. Tap "Subscriptions" to see all active subscriptions linked to your Google Play account.
   • Scroll through the list to locate "Felt" or "Felt Magazine."
4. Tap the Felt subscription to open its details page.
   • The renewal date and next charge amount appear at the top of the screen.
5. Tap "Cancel subscription" and confirm when Google asks you to verify your choice.
   • Google may show you a discount offer. Tap "No thanks" or "Continue cancelling" to proceed without accepting a discount.
6. Take a screenshot of your cancellation confirmation, which displays your cancellation date.
   • Pro tip: Google sends a confirmation email to your Gmail account within 5-10 minutes. File that email in a folder for future reference.

Warning: On Google Play, cancel at least 7 days before your renewal date, not 24 hours like Apple. Google's billing system is slower, and last-minute cancellations sometimes process after the charge. Check your renewal date before starting, and set a phone reminder 7 days in advance if you're cancelling near month-end.

Android access and post-cancellation experience

After you cancel on Google Play, you retain premium features until your current billing period ends. Then the app downgrades to the free tier, and you'll see upgrade prompts each time you try to send a card. Unlike Apple, Google Play occasionally has a 1-3 day delay between cancellation and the app recognizing it, so don't panic if you're charged once more by accident. Request a refund from Google immediately if this happens.

How to cancel felt maps and direct felt subscriptions

If you subscribed to Felt Maps or purchased premium features directly from Felt (not through an app store), you'll contact Felt support to cancel your trial or account subscription. This method creates a direct paper trail and is mandatory for non-app-store subscriptions.

1. Visit the Felt Help Center at help.felt.com and navigate to the Billing section.
   • Search for "cancel subscription" or "billing and account" to find the current support email address.
2. Draft a cancellation email to the support address listed in the Help Center.
   • Include your full name, account email address, subscription plan name, and the date you want cancellation effective.
   • Write: "I request cancellation of my Felt subscription effective [DATE]. Please confirm this cancellation in writing."
3. Send the email from the account email address associated with your Felt subscription.
   • Stopee recommends using the same device and email you registered with to create a clear audit trail.
4. Wait for Felt support to reply with a cancellation confirmation email.
   • Most support teams respond within 24-48 business hours in Canada.
5. Save the confirmation email in a dedicated folder labeled "Felt Cancellation."
   • Pro tip: Forward the confirmation to yourself from a separate email account as an extra backup. This creates two independent records.
6. If Felt does not respond within 5 business days, send a second email marked "Urgent" with the same cancellation request.
   • Reference the date and time of your first email.

Warning: Do not assume silence means cancellation. Felt support must send a written reply confirming your request. If you don't receive one and a charge appears, you'll have the email timestamp as proof you requested cancellation.

Using registered mail as a backup cancellation method

If Felt's help center directs you to send formal notice by mail, or if email support is unresponsive, you can cancel by registered mail to create an indisputable proof of delivery. This is a legally defensible method in Canada.

1. Write a cancellation letter on plain paper or business letterhead.
   • Address it to Felt LLC (you'll find the company address in the Felt Terms of Service or via their website contact page).
   • Include your full name, account email address, subscription plan details, and the cancellation effective date.
   • Sign the letter with your full name.
   • Example: "I hereby request cancellation of my Felt subscription, account [email], effective [date]. This letter serves as formal notice of cancellation. Please confirm in writing."
2. Make two photocopies of the letter-one for your records, one for the envelope.
   • Keep a copy with the registered mail receipt as permanent proof.
3. Go to any Canada Post location and request "Registered Mail with Return Receipt" (raccomandata A/R).
   • This service costs around $15-20 but guarantees proof of delivery, which protects you legally if Felt later claims they never received notice.
4. Mail the letter and keep your registration number and return receipt.
   • Track your mail online using Canada Post's tracking system. The return receipt shows the exact date Felt signed for it.
5. Give Felt 10 business days from the date of receipt to confirm cancellation in writing.
   • If they don't respond, you have legal proof you requested cancellation, which is critical if you file a dispute.

Stopee advises using registered mail when dealing with companies that have poor email response times. The cost is minimal insurance against future billing disputes, and Canada Post's system is rock-solid in Canadian courts.

What happens after you cancel felt

Cancelling a subscription stops automatic renewals, but the transition can feel confusing if you're not sure what access you keep. Here's the exact timeline after you hit cancel.

Immediate effects of cancellation

The moment you cancel through an app store or submit a cancellation email to Felt, the renewal stops. You do not lose access mid-period. If you cancel on the 10th and your renewal date is the 20th, you keep full premium access until the 20th. On the 21st, your subscription lapses, and the app reverts to free features. No surprise charge arrives after you cancel-that's the law in Canada.

Pro tip: Mark your renewal date on your calendar or set a phone reminder for 2 days before renewal. This way, if you change your mind and want to reactivate, you'll catch it in time. Reactivating is faster than cancelling and restarting a new subscription.

Access timeline for app store subscriptions

On Apple App Store or Google Play, your premium features remain active through the end of your current billing month or annual cycle, whichever you chose. Once that period expires, the Felt app downgrades to its free tier. You can still open the app and see your card history, but you cannot send new cards unless you pay per-card ($4.50 USD each) or resubscribe. You may see "Upgrade to Felt PLUS" prompts every time you try to compose a card.

Access timeline for direct felt subscriptions

For Felt Maps or direct subscriptions, follow the cancellation confirmation email from support. Felt typically ends access on the date specified in your cancellation request. If you requested "effective immediately," your account access stops within 24 hours. If you requested "end of billing cycle," you retain access until that date and then lose it. Some Felt services offer account deletion as an option; confirm with support whether they'll delete your data or simply freeze your account.

Refund eligibility and how to request one

Felt does not routinely issue refunds once a billing period has started, including when a free trial converts to a paid charge. However, Canadian consumer protection law and app store buyer protection may help you recover money in certain situations. Stopee recommends understanding your options before accepting a "no refund" response.

Refunds through apple app store

Apple allows refunds up to 45 days after purchase for accidental charges, duplicate subscriptions, or if you cancelled promptly but were charged anyway. You request refunds through the App Store app, not through Felt.

1. Open the App Store and tap your profile icon.
   • Swipe down to "Purchase history."
2. Find the Felt charge you want to dispute.
   • Tap the three dots next to the charge to open the menu.
3. Select "Report a Problem" and explain your case.
   • For accidental renewal: "I cancelled my subscription but was charged after the cancellation date. Please refund."
   • For duplicate charges: "I was charged twice for the same billing cycle. Please refund the duplicate."
   • For unauthorized charges: "I did not authorize this charge. Please investigate."
4. Submit your report and wait for Apple's review-typically 5-10 business days.
   • Apple emails you the outcome. If they approve, the refund posts to your original payment method within 5-7 business days.

Pro tip: Apple refunds more easily if you cite your cancellation confirmation email or screenshot. Attach it when you submit your report. Stopee has seen Apple approve refunds much faster when consumers provide timestamps proving they cancelled before renewal.

Refunds through google play

Google Play offers a 48-hour refund window from the date you were charged, and a second refund attempt up to 10 days after that. However, Google is stricter than Apple and requires clear proof of an error (duplicate charge, unauthorized access, or cancelled-then-charged scenarios).

1. Open the Google Play Store app and tap your profile icon.
   • Go to "Manage your Google Account" and swipe to the "Payments and subscriptions" tab.
2. Find the Felt charge in your transaction history.
   • Tap the three dots next to the transaction to open options.
3. Select "Request a refund" and describe the issue in the text box.
   • Be specific: "I cancelled my Felt subscription on [date] but was charged on [date]. Here is my cancellation confirmation: [describe or reference your screenshot]."
4. Tap "Send request" and wait for Google's decision email-usually 3-5 business days.
   • Google approves some refunds automatically within 48 hours; others require manual review.

Warning: If Google denies your first refund request, you can submit one more request within 10 days. Do not submit multiple requests at once-Google's system may flag this as abuse and reject all future claims. Stopee advises waiting for the first decision before filing a second request.

Refunds for felt maps or direct subscriptions

Felt's official Help Center does not advertise a refund policy for direct subscriptions. However, you can request a refund by email to support. Explain that you subscribed in error, want your money back, and cite the date and amount. Felt may decline, but asking costs nothing. If they refuse and you paid by credit card, you can file a chargeback through your bank-see the section on consumer rights below.

Your consumer protection rights in canada

Canadian federal and provincial consumer protection laws give you leverage when a company refuses to help. Stopee emphasizes these rights because many consumers don't realize they have legal standing beyond the company's own policies.

The consumer protection act across canada

Every Canadian province has a Consumer Protection Act that regulates digital subscriptions. Key protections include:

• Clear disclosure: Companies must state cancellation methods and refund policies upfront, not hidden in fine print.
• Easy cancellation: If you subscribed online, you must be able to cancel online in the same medium. Companies cannot force you to call or mail.
• Unauthorized renewal: Companies cannot charge you after cancellation or without explicit prior consent.
• Refund windows: Some provinces require refunds for subscriptions cancelled within 7-14 days of purchase.

If Felt violates these rules-for example, by refusing to cancel after you submitted a valid cancellation request-you have grounds to file a complaint with your provincial consumer protection authority.

Filing a complaint with your provincial authority

If Felt fails to cancel after repeated requests or charges you after cancellation despite your proof, escalate to your province's consumer protection office:

• Ontario: Ontario Ministry of Government and Consumer Services - Service.Ontario.ca
• British Columbia: Consumer Protection BC - ConsumerProtectionBC.ca
• Alberta: Office of Fair Trading Alberta - FairTrading.Alberta.ca
• Quebec: Office of the Protecteur du Consommateur - OPC.gouv.qc.ca
• Other provinces: Search "[Your Province] Consumer Protection" online to find your authority.

A complaint is free and can result in the authority issuing a formal order to Felt to cancel and refund. This carries real weight-companies take provincial orders seriously because non-compliance can result in fines or license suspension.

Chargebacks as a final escalation

If you paid by credit card and Felt refuses to honour a cancellation or refund after 30 days, contact your bank and request a chargeback. Chargebacks are disputes filed directly with your credit card company, not the merchant. Provide your bank with:

• Your cancellation confirmation email or screenshot.
• Proof that you were charged after cancellation.
• Any communications from Felt denying your refund request.
• The date and amount of each disputed charge.

Your bank investigates and can reverse the charge if they find Felt at fault. Most chargebacks succeed when you have clear evidence of cancellation. Stopee recommends keeping every screenshot and email-these are the difference between a successful and failed chargeback.

Common mistakes when cancelling felt

Many people try to cancel and end up re-subscribed or charged by accident. These mistakes are frustrating but entirely preventable if you know what to watch for. We've seen these patterns repeat across hundreds of Felt cancellations, and we want to help you avoid them.

Mistake 1: confusing "cancel" with "disable" in app settings

The Felt app has a settings menu that lets you turn off notifications or hide the app. This is not the same as cancelling your subscription. Disabling notifications does nothing to stop renewal. You must cancel through Apple or Google, not inside the Felt app. Check your action-if you tapped anything inside the Felt app itself, you're not actually cancelled. Go back to your app store immediately and follow the steps above.

Mistake 2: cancelling too close to your renewal date

If you cancel within 24 hours of Apple renewal or 7 days of Google renewal, the charge may process before your cancellation takes effect. Your bank or payment method shows the charge first, then the subscription disappears. This is frustrating but not a scam-you'll see your next charge never comes. However, request a refund if this happens. Apple and Google will usually refund it within 48 hours if you can show your cancellation timestamp was before the charge posted.

Mistake 3: forgetting to cancel on your actual account

You share your Apple ID or Google Play account with family members, or you once registered a second account and forgot about it. Felt charges you from that second account and you don't notice. Check all app store accounts associated with your email address. Stopee recommends reviewing your entire Apple ID and Google Play account list once a year to find forgotten subscriptions. You might find other recurring charges you thought you'd cancelled.

Mistake 4: trying to cancel by deleting the app

Deleting the Felt app does nothing to cancel your subscription. Your billing continues, and you lose access to proof you had the app. The subscription lives on your app store account, not on your phone. Even if you delete the app and re-download it tomorrow, your subscription is still there, and you'll be charged again. Always cancel through the app store first, then delete the app if you want.

Mistake 5: assuming a support email means cancellation is done

You email Felt support and get a canned response like "Thank you for contacting us." Many people read this as confirmation their cancellation is processed and stop following up. Auto-replies are not cancellation confirmations. Wait for a second email that specifically mentions your subscription and cancellation date. Stopee advises replying to support with "Please confirm this cancellation is effective as of [date]. I require written confirmation for my records." This forces them to send an actual reply.

Felt subscription cancellation checklist

Use this checklist to ensure you complete every step correctly and leave no room for error or dispute:

• I identified whether I subscribed via Apple App Store, Google Play, or direct to Felt.
• I found my renewal date and set a reminder to cancel at least 24 hours (Apple) or 7 days (Google) before it.
• I cancelled through the correct app store or emailed Felt support with a clear cancellation request.
• I received a written cancellation confirmation (email or screenshot of app store confirmation).
• I saved my cancellation proof in a dedicated folder or forwarded it to a backup email address.
• I waited to confirm no charge appeared on my next billing cycle date.
• If I was charged after cancellation, I immediately filed a refund request with my app store or bank.
• I checked my email and transaction history 2-3 weeks later to confirm the subscription is gone.

Alternatives to felt for greeting cards

If you're cancelling Felt because the subscription cost has grown, consider these free or lower-cost alternatives for sending greeting cards in Canada:

Felt contact information and mailing address

If you need to send formal cancellation notice by registered mail or contact Felt directly for issues beyond standard support, use this information. Always verify the current address on Felt's official website or Help Center before mailing, as companies occasionally change their office addresses.

Standard support contact

Email support requests to the address listed in the Felt Help Center at help.felt.com/administration/billing. Felt's support team typically responds within 24-48 business hours for cancellation requests. Include your full account email and subscription details in every message.

Mailing address for formal notice

For registered mail cancellation, address your letter to the corporate address listed in Felt's Terms of Service. Check Felt.com or your most recent invoice for the current office address, as it may change. Use registered mail only when email support is unresponsive (more than 5 business days without reply) or when the Help Center directs you to send formal written notice.

Final step: protect yourself going forward

Cancelling Felt is just the first step. Stopee wants you to stay protected against surprise renewals across all your digital subscriptions. Set a calendar reminder to review your app store and credit card statements every month. Many Canadians find forgotten subscriptions-Spotify trials, cloud storage, video services-hiding in their accounts. A quick monthly audit costs 10 minutes and saves you hundreds per year.

Stopee has helped thousands of consumers cancel unwanted subscriptions, file successful refund disputes, and recover money from unauthorized charges. Whether you're cancelling Felt or any other recurring service, our approach is the same: clear steps, proof of everything, and escalation pathways if a company refuses to help. Your cancellation is now in motion. Keep your proof safe, monitor your next renewal date, and follow up if anything unexpected appears on your bill. You've got this.