Manage Felt

How to cancel felt: the new zealand seller's guide to closing your account

What is felt and who should consider cancelling

Felt is a New Zealand online marketplace that connects buyers and sellers without requiring a recurring subscription. You set your own pace, list items as you choose, and pay only for what you use-listing fees and success fees when your items sell. Unlike traditional subscription services, Felt operates on a prepaid, pay-as-you-go model, which means you're not locked into automatic renewal cycles.

You might be thinking about cancelling your Felt account for several reasons: you've stopped selling, you've found a better platform, the fees don't align with your profit margins, or you simply want to close your online shop. Whatever your reason, Stopee is here to walk you through the process with clarity and confidence.

Why sellers cancel felt

Some sellers cancel because they've completed a one-off sale and don't plan to list again. Others realise the platform doesn't suit their product category, or they've moved their business elsewhere. A few discover that after factoring in listing fees and success fees, their margins are tighter than expected. Whatever prompted your decision, cancelling is straightforward-but timing and method matter.

How felt differs by platform

Your Felt experience depends on how you access the service. If you subscribed through the Apple App Store or Google Play Store for a Felt Magazine subscription, you'll cancel through the app platform. If you're a web-based seller managing your account directly on Felt's website, you'll contact Felt Support with a formal termination request. Stopee has helped thousands of New Zealand consumers understand these distinctions, so you cancel the right way the first time.

Your consumer rights in new zealand

Before you cancel, it's worth understanding your legal protections under New Zealand law.

Consumer guarantees act protections

The Consumer Guarantees Act (1993) gives you important rights when you purchase goods or services in New Zealand. If Felt fails to provide the service you paid for, or if there's a material breach of their terms, you have grounds to dispute charges and request a refund. Felt's terms state that listing fees are non-refundable except at their discretion, but this clause doesn't override your statutory rights if the service was not fit for purpose or not provided as agreed.

For example, if you paid for a listing and Felt removed it without justification, or if their platform was unavailable for an extended period preventing you from managing your account, you could argue for a partial refund under consumer guarantees. Keep records of any service failures or disputes-they strengthen your position if escalation becomes necessary.

Fair trading act considerations

The Fair Trading Act (1986) protects you from misleading or deceptive practices. If Felt's cancellation process is deliberately hidden or their refund policy is misrepresented, you can escalate to the Commerce Commission. Stopee recommends documenting any communication with Felt Support that seems evasive or contradicts their published terms, as this creates a paper trail for complaints.

How to cancel felt: step-by-step by platform

Your cancellation method depends on whether you're a subscriber through an app store or a seller on the web platform.

Cancel a felt magazine subscription via apple app store

If you subscribed to Felt Magazine through the App Store, follow these steps to stop auto-renewal.

1. Open the Settings app on your iPhone, iPad, or Mac.
   • Tap or click your Apple ID name at the top of the screen.
   • Select Subscription (or "Subscriptions").
2. Find Felt in your active subscriptions list.
   • Tap on Felt to view your subscription details.
3. Tap "Cancel Subscription" and confirm your choice.
   • You'll see a warning that your access ends at the end of the current billing period.
   • Confirm the cancellation by tapping "Cancel Subscription" again.
4. Verify the change.
   • Return to the Subscriptions menu and confirm Felt no longer appears, or shows a "Cancelled" status.
   • Warning: Apple requires you to cancel at least 24 hours before your next renewal date. If you cancel mid-period, you keep access until the period ends, but you won't be charged again.

Pro tip: Set a phone reminder for three days before your renewal date so you never miss the cancellation window. Apple's refund policy typically doesn't allow refunds for the current period, so early action saves money on the next cycle.

Cancel a felt subscription via google play store

If you subscribed through Google Play on an Android device, here's how to stop your subscription.

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap your profile icon in the top right corner.
2. Go to Payments and subscriptions.
   • Tap "Payments and subscriptions."
   • Select "Subscriptions."
3. Find and select your Felt subscription.
   • Scroll through your active subscriptions to locate Felt.
   • Tap on it to open the subscription details page.
4. Tap "Cancel subscription" at the bottom.
   • Read Google's cancellation notice, which explains your access period and next steps.
   • Confirm by tapping "Cancel subscription" again.
5. Confirm cancellation.
   • Google will send you a confirmation email; check your inbox to verify the cancellation went through.
   • Warning: Like Apple, Google doesn't refund the current billing period once it's active. Your access continues until the end of that period, then stops.

Pro tip: Google Play processes cancellations instantly, but it can take a few hours for the change to reflect across all devices linked to your Google account. If you see your subscription still listed after cancellation, wait a few hours before investigating further.

Close your felt seller account on the web

If you're a seller managing your account directly on Felt's website, you'll need to contact Felt Support formally to terminate your account.

1. Prepare your account for closure.
   • Download or screenshot any listings, customer messages, or transaction history you need to keep.
   • Note your remaining account balance or credits-check whether you're owed any refund.
   • Remove or archive your listings (if Felt allows this before account closure).
2. Navigate to Felt Support.
   • Go to the Felt website (felt.co.nz) and locate the "Contact Us" or "Support" link, usually in the footer.
   • Fill out the support form or find the email address for account termination requests.
3. Submit a formal termination request.
   • Write a clear, brief message: "I request the termination of my Felt seller account, effective one week from today [DATE]. Please confirm receipt and the timeline for closure."
   • Include your Felt username, registered email, and phone number for verification.
   • Warning: Felt's Terms of Use require you to give at least one week's notice. Emailing today doesn't close your account today-the clock starts when Felt receives and acknowledges your request.
4. Wait for acknowledgement from Felt Support.
   • You should receive a confirmation email within 1-2 business days.
   • This email should confirm the termination date and any final steps you need to take.
5. Verify account closure.
   • Log in to your Felt account on the closure date (or shortly after) to confirm it's no longer accessible.
   • Your listings should be offline and your account disabled.

Pro tip: Felt Support doesn't have a published postal address for cancellation requests. All communication must happen via their online contact form or support email. If you don't hear back within 3 business days, follow up with a second email-support backlogs can delay responses.

What happens after you cancel

Cancelling Felt affects your access and listings immediately in some ways, gradually in others.

Your access and listings

When you cancel an app store subscription, you retain access to the app until the current billing period ends. After that, your subscription access stops, though you won't be charged again. If you close a web-based seller account, your account becomes inaccessible once the one-week notice period expires and Felt processes the closure. Your listings disappear from the Felt marketplace, and buyers can no longer contact you through the platform.

Stopee recommends saving any important conversation history or buyer contact information before you close your seller account, as you won't be able to retrieve it once the account is gone.

Outstanding balances and credits

If you have unused credits or a positive balance in your Felt account when you cancel, Felt may refund this at their discretion. Their terms make it clear: you have no automatic right to a refund of unused credits or prepaid listing fees. However, if you've prepaid for listings that Felt didn't publish without cause, you have stronger grounds to request a refund under consumer law.

Data and account recovery

Once your seller account closes, Felt doesn't promise to keep your account data accessible. You lose the ability to log in, view your sales history, or contact buyers who purchased from you. Before you cancel, export every piece of information you might need later: invoices, customer feedback, transaction records, and any unsent messages. Felt's terms don't obligate them to grant extended data access post-closure, so don't rely on retrieving anything after cancellation.

Will you get a refund

Your refund eligibility depends on your platform and Felt's policies-both of which have important limits.

Listing fees and prepaid credits

Listing fees and prepaid Felt credits are generally non-refundable under Felt's Terms and Conditions. Once you've paid a listing fee, Felt considers that transaction complete, even if your item doesn't sell or you remove the listing early. Unused credits in your account are at Felt's discretion to refund-they don't have to, and often won't unless you negotiate or escalate the issue.

The only exception is if Felt breaches its terms or fails to provide the service you paid for. If you paid for a listing and Felt refused to publish it without justification, or if the platform was down for days and you couldn't manage your account, you have grounds to argue for a partial or full refund under consumer guarantees.

App store and google play refunds

If you subscribed through Apple App Store or Google Play, your refund rights are governed by those platforms, not by Felt. Apple and Google typically don't refund subscription periods that have already started, but they occasionally grant refunds within a short window (usually 24-48 hours after purchase) if you request one. To request a refund through Apple, go to the App Store, find your Felt subscription, and select "Report a Problem." Through Google Play, use the "Request a refund" option on your subscription details page.

Warning: If you purchased a free trial and then switched to a paid subscription, that free trial credit is forfeited the moment you pay. You can't cancel mid-trial and get your money back.

Exceptions under new zealand consumer law

Felt's non-refundable policy doesn't automatically override your Consumer Guarantees Act rights. If Felt provided a defective service-for instance, the platform crashed and caused you to lose sales, or their fee structure was misrepresented-you could pursue a refund as a remedy. The Commerce Commission and Consumer NZ (the independent consumer authority) can advise you on whether your situation qualifies.

Document every problem: screenshots of error messages, timestamps of downtime, email exchanges with support. If you decide to escalate, these records prove your case. Stopee has seen consumers successfully recover money when they had solid evidence of service failure-so don't assume you're stuck with a non-refundable fee if Felt didn't hold up their end of the deal.

Common cancellation mistakes and how to avoid them

Cancelling feels simple, but small missteps can leave you charged longer than you expected or unable to close your account at all.

Forgetting the 24-hour rule on app store subscriptions

The biggest mistake is cancelling your App Store or Google Play subscription too close to your renewal date. If you cancel within 24 hours of the renewal, both platforms will still charge you for the next period. You'll have to wait until after you're charged, then request a refund from Apple or Google-a frustrating extra step. Set a phone reminder three days before renewal, not the day before.

Confusing felt magazine with a seller account

Felt Magazine (the app subscription) and a seller account (on the web) are two different things. Cancelling your Magazine subscription doesn't close your seller account, and vice versa. If you're a seller who also subscribed to the Magazine, you need to cancel both separately. Check which one you actually have: if you see a recurring charge from Apple or Google, that's the Magazine. If you see a charge labeled "Felt" on your bank statement without an app store name, that's likely a seller account fee.

Not documenting your prepaid credits

Before you close a seller account, take a screenshot of your account balance showing any unused credits. If Felt later refuses to acknowledge those credits, you'll have proof of what you're owed. This documentation is especially important if you're planning to dispute a refund denial through consumer channels.

Skipping the one-week notice period

For web seller accounts, Felt requires one week's notice-not instant closure. If you email a termination request today, your account won't close today. Felt processes these requests in batches, and the one-week timer starts when they acknowledge your request, not when you send it. Expect 7-10 business days from submission to final closure. If you urgently need to stop selling, contact Felt immediately rather than waiting to the last minute.

Pricing and fees at felt

Understanding Felt's fee structure helps you decide whether cancellation makes financial sense.

If you've accumulated unused prepaid credits, you have the strongest case for a refund at cancellation time. Frame your request to Felt Support as a courtesy request rather than a demand: "I'm closing my account and have NZD $35 in unused credits. Would you consider refunding this balance?" Sometimes a polite ask works better than assuming the answer is no.

Comparing felt to alternative platforms

If you're cancelling Felt because the platform doesn't suit your needs, consider what you're looking for in an alternative.

Each platform has different fee structures and seller communities. Stopee recommends testing a new platform before fully committing by listing a few items and comparing your experience. This way, you'll know whether the switch improves your margins before you abandon Felt altogether.

Final checklist before cancelling

Use this checklist to make sure you're not leaving money or data behind.

• ☐ Screenshot your current Felt account balance and any unused credits.
• ☐ Download or save your sales history, customer feedback, and contact information.
• ☐ Remove or save the text of all your listings.
• ☐ Note the date of your next renewal (if on app store) and set a reminder to cancel within 24 hours before.
• ☐ Check for any outstanding payouts or balance owed by Felt to you.
• ☐ If cancelling a seller account, draft your termination email and confirm Felt's contact details.
• ☐ Keep copies of all cancellation requests and confirmation emails from Felt or the app store.
• ☐ Verify that your subscription or account shows as cancelled 24-48 hours after you submit the request.
• ☐ If you don't hear from Felt within 3 business days, follow up with a second message.

How stopee helps you stay in control

Cancelling a service should be straightforward, but companies often make it deliberately hard-burying contact details, ignoring requests, or claiming refunds are impossible when they're not. Stopee cuts through the confusion by giving you the exact steps, timelines, and legal rights for every platform and situation. Whether you're cancelling an app subscription or closing a seller account, you now have the insider knowledge to do it right the first time.

If you hit resistance from Felt after following these steps, you have consumer protection options. The Consumer Guarantees Act, Fair Trading Act, and the Commerce Commission are all tools you can use if Felt doesn't honour their obligations or refuses to acknowledge your cancellation request. Stopee has helped thousands of New Zealand consumers cancel services, recover refunds, and stand up to unfair practices-and we're here to support your cancellation journey too.

Document your steps, stay calm, and remember: you have rights. Cancelling Felt doesn't mean you've done anything wrong-it means you're taking control of your spending and your online presence. Use the steps in this guide, keep records of every email, and escalate to Consumer NZ or the Commerce Commission if Felt refuses to cooperate. You've got this, and Stopee is in your corner.

Contact information and escalation

Felt support channels

Felt does not publish a postal address for cancellations or general inquiries. All cancellation requests must be submitted via their online support form on felt.co.nz. Look for "Contact Us," "Help," or "Support" in the footer of their website. Response times typically range from 1-3 business days.

Consumer protection escalation

If Felt ignores your cancellation request, refuses to refund legitimate charges, or misrepresents their terms, you can escalate to Consumer NZ or the Commerce Commission. Consumer NZ (consumernz.org.nz) offers free advice and dispute mediation. The Commerce Commission (comcom.govt.nz) investigates breaches of the Fair Trading Act. Both agencies are free to contact and take complaints seriously.

Keep every email, support ticket, and bank statement related to your Felt account. This evidence is your strongest tool if you need to file a formal complaint. Stopee encourages you to document everything and never hesitate to escalate if a company isn't playing fair.