Manage Fireflies

How to cancel fireflies and understand your refund rights in canada

What fireflies is and why you might want to cancel

Fireflies is an AI-powered meeting assistant that records, transcribes and summarizes voice conversations across video conferencing platforms. The service helps you capture notes, action items and searchable transcripts automatically, then integrates with tools like Zoom, Google Meet and Microsoft Teams. You choose from Free, Pro, Business or Enterprise plans depending on your transcription volume and team size.

If you've decided Fireflies no longer fits your workflow, you have several cancellation paths depending on where you purchased your subscription. The good news is that cancelling is straightforward-and at Stopee, we're here to walk you through every step so you cancel with confidence and understand exactly what happens to your account and refund eligibility.

Common reasons canadians cancel fireflies

You might cancel because you've found a cheaper alternative, your meeting volume has dropped, or you prefer manual note-taking over AI summaries. Some users discover the Free tier meets their needs after trying Pro. Others switch to competitors or consolidate tools. Whatever your reason, Stopee ensures you know your rights and options before you take action.

Fireflies pricing and plan breakdown

Here is what Fireflies charges in Canadian dollars across all tiers.

Annual billing saves you 35-40% compared to monthly billing. If you're unsure whether Fireflies is worth keeping, Stopee recommends testing the Free plan first-you lose nothing by downgrading before you cancel entirely.

When to keep your fireflies subscription

Keep your subscription if you attend more than 5-10 meetings per week and rely on searchable transcripts for compliance, knowledge management or team alignment. The AI summaries save time if you lead meetings or manage multiple team members. Pro is worth the cost if you need unlimited transcription and storage without annual commitment friction.

How to cancel fireflies: step-by-step for each platform

Your cancellation process depends on where you bought your subscription. Fireflies offers three pathways: direct web subscription, Apple App Store (iOS) and Google Play (Android).

Cancel fireflies from the web app (direct subscription)

This is the fastest and most straightforward method if you subscribed directly through Fireflies' website.

1. Visit the Fireflies web app and sign in with your email and password.
2. Click your profile icon or avatar in the top-right corner and select Settings.
3. Navigate to Account Settings, then select Manage Subscription.
4. Click Cancel Subscription and confirm your cancellation request.
5. Fireflies will send you a confirmation email; save this for your records.

Pro tip: Your subscription remains active until the end of your current billing cycle. You won't lose access mid-period, and you can still use Pro features until that date arrives.

Warning: Cancelling does not automatically delete your transcripts or account data. Your files remain available until your plan's retention limits apply. If you want to delete account data before cancelling, contact Fireflies support first.

If you prefer written proof of your cancellation request for dispute purposes, you can also send a registered letter to Fireflies' Canadian address (see contact section below). Stopee recommends this route if you've had billing issues or want ironclad documentation.

Cancel an apple app store subscription (iOS)

Apple manages iOS subscription billing separately from Fireflies. You must cancel through your Apple ID settings, not the Fireflies app.

1. On your iPhone or iPad, open Settings.
2. Tap your name at the top, then select Subscriptions.
3. Find and tap Fireflies in the list of active subscriptions.
4. Tap Cancel Subscription and confirm.
5. Apple will send you a confirmation; your subscription ends at the next renewal date.

Pro tip: You can also manage subscriptions from your Mac by opening System Preferences, clicking your Apple ID, then Subscriptions. The process is identical.

Warning: Fireflies cannot cancel App Store subscriptions on your behalf. If you contact Fireflies support to cancel an iOS subscription, they will direct you back to Apple. To verify cancellation, return to Settings and confirm Fireflies is no longer listed under active subscriptions.

For detailed Apple subscription help, consult Apple's official Canadian subscription support page. Stopee advises taking a screenshot of your cancellation confirmation for your records-Apple's email confirmations can take 24 hours to arrive.

Cancel a google play subscription (Android)

Google Play handles Android billing independently. Cancel through the Google Play app or website.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner, then select Payments and subscriptions.
3. Tap Subscriptions and select Fireflies.
4. Tap Cancel subscription and follow prompts to confirm.
5. Google Play will email a confirmation; your access continues until the next billing date.

Pro tip: You can also cancel via the Google Play website (play.google.com/store) using a web browser-same steps apply.

Warning: Some Stopee users report that Google Play cancellations take 2-3 days to process fully. If your subscription continues billing after cancellation, contact Google Play support immediately at support.google.com/googleplay and report the issue. Also notify Fireflies support in case a system sync error occurred on their end.

Stopee recommends checking your billing history 5-7 days after cancellation to confirm no renewal charge appears. If Google Play has charged you after cancellation, you have strong grounds for a dispute claim with your bank.

What happens to your fireflies account and data after cancellation

Cancellation does not immediately erase your account. Understanding what you retain helps you plan your transition to another tool.

Your account and transcript access post-cancellation

If you cancel a direct web subscription, your account downgrades to the Free tier when the billing cycle ends. You keep all transcripts and meeting recordings you created, but storage limits apply. The Free plan provides limited transcription minutes and storage, so older transcripts may become unavailable once you exceed that ceiling. Data deletion follows Fireflies' standard retention policy-typically 90 days after account closure if you never log in.

For App Store and Google Play cancellations, access ends on your next renewal date according to the platform's rules. Your transcripts remain in your account unless you delete them manually.

Exporting your data before cancellation

Before you cancel, download any transcripts you need. Export meeting notes, summaries and recordings through the Fireflies web app or contact Fireflies support for a bulk data export if you have hundreds of meetings. Stopee strongly recommends doing this while your Pro subscription is active and storage access is guaranteed.

Your refund rights and what fireflies' policy covers

Refund eligibility depends on where you bought your subscription and how long you've been using it.

Refunds for web-direct subscriptions

Fireflies offers limited refund eligibility based on usage and timing:

• Monthly plans: Full refund if you've used 3 or fewer meetings and request it within 7 days of purchase.
• Annual plans: Full refund only under very restricted conditions-minimal usage within 7 days of purchase. Prorated refunds for the remainder of an annual term are generally unavailable.
• Timing: Refunds take 5-10 business days to process once approved.
• Deductions: A $3 Stripe payment processing fee is deducted from monthly refunds.
• AI Credits: Non-refundable under any circumstance.

To request a refund, contact Fireflies support within the 7-day window with your order details. Be transparent about your usage; Fireflies will review your meeting count and decide eligibility.

Refunds for app store and google play purchases

You cannot obtain refunds directly from Fireflies if you subscribed through Apple or Google. Instead, you must request a refund through the platform where you purchased.

Apple App Store refunds: Visit reportaproblem.apple.com, select the Fireflies charge, and request a refund. Apple typically processes refund requests within 5-7 business days and approves them if you request within 90 days of purchase.

Google Play refunds: Contact Google Play support at support.google.com/googleplay or use the Play Store app's "Report a problem" feature. Google's window is tighter-refunds are granted more readily if requested within 48 hours of purchase.

Canadian consumer protection and your statutory rights

Canada does not impose a mandatory 14-day cooling-off period for digital subscriptions at the federal level. Provinces like Ontario, British Columbia and Alberta have consumer protection statutes, but these typically exclude digital content purchases after immediate access is granted. This means Fireflies' own refund policy governs your eligibility, not a statutory right.

However, you have two important protections:

• Unauthorized charges: If Fireflies charged you without authorization or continued billing after cancellation, you can dispute the charge with your bank or credit card issuer. Canadian banks must investigate disputes within 30 days. This is your strongest lever if Fireflies or a platform refuses to refund.
• Defective service: If Fireflies failed to deliver the service as advertised (e.g., transcription feature didn't work for weeks), you may have grounds for a refund under breach of contract or misleading advertising laws. Contact your provincial consumer protection authority or the Competition Bureau of Canada if you believe Fireflies misrepresented the service.

Stopee advises documenting any billing errors, failed features or unauthorized charges immediately. Screenshot your billing statement, transaction history and email correspondence. If Fireflies denies your refund request unfairly, these records strengthen your dispute claim with your bank and your case if you escalate to a consumer authority.

Common mistakes canadians make when cancelling fireflies

Cancellation can feel stressful, especially if billing issues are involved. Here are the traps Stopee sees most often.

Mistakes that cost you time and money

• Cancelling through the wrong channel: Trying to cancel an App Store subscription through the Fireflies website. Apple won't receive the request, and your subscription will renew. Always cancel through the platform where you purchased.
• Assuming cancellation deletes your data: Your transcripts remain in your Fireflies account indefinitely unless you manually delete them. If data privacy is your concern, export and delete transcripts before cancellation.
• Missing the 7-day refund window: Fireflies' refund policy is strict on timing. If you don't request a refund within 7 days of purchase, you forfeit eligibility. Mark your calendar if you're on trial.
• Not checking for billing after platform cancellation: Google Play and App Store cancellations sometimes fail to sync with Fireflies. Check your bank statement 5-7 days post-cancellation. If you were charged, report it immediately to both the platform and Fireflies.
• Forgetting to downgrade before cancelling annual plans: If you're paying for a full year and realize after 2 months it's not working, cancelling nets you zero refund. Some users contact Fireflies for a plan downgrade (annual to monthly) to reduce future costs instead of cancelling entirely.

Stopee exists to help you avoid these pitfalls. A moment of planning now saves you frustration and money later.

Your cancellation checklist

Before you cancel, complete this list to ensure a smooth transition and protect yourself.

Should you cancel or downgrade instead

Before you cancel entirely, consider whether downgrading meets your needs and saves you money.

When downgrading makes sense

If you're on an annual Pro or Business plan and realize mid-year it's too expensive, contact Fireflies support to explore a downgrade to the Free plan or a pause option. Some companies allow pausing for 30-90 days instead of immediate cancellation. This preserves your data and lets you resume if circumstances change without losing transcripts.

Annual plans are hardest to downgrade mid-term, but Stopee recommends asking. Fireflies support may offer a partial refund or credit toward future monthly billing if you're willing to stay. It costs them nothing to retain you with a small gesture.

Fireflies contact information for canadian customers

If you need to reach Fireflies directly-to request a refund, resolve a billing error or send a cancellation notice by registered mail-here is their contact information.

Fireflies support (web): Visit support.fireflies.ai or use the in-app chat feature. Response times are typically 24-48 hours.

Fireflies support (email): Contact support@fireflies.ai with your account email, subscription plan and issue description. For refund requests, include your order number and the date of purchase.

Registered mail address for cancellation notice: To send a formal cancellation request by registered mail with proof of dispatch, Stopee recommends sending to Fireflies' primary office address. If Fireflies has published a specific legal notice address, use that. Include your full name, email address, subscription plan, and a clear statement that you are cancelling effective immediately or at the end of your billing cycle. Keep the registered receipt as proof.

You can verify the current mailing address by visiting Fireflies' website footer or contacting support first. Using registered mail creates a paper trail and removes any "we didn't receive it" disputes.

Your next steps and how stopee can help

Cancelling a subscription should be simple, transparent and stress-free. If Fireflies charges you after cancellation, denies a legitimate refund request or makes the process deliberately hard, you have consumer protections and dispute rights in Canada.

Stopee has helped thousands of consumers cancel subscriptions, understand refund policies and resolve billing disputes. Whether you're leaving Fireflies for good or simply testing whether a cheaper alternative works better, we ensure you navigate the process with confidence and knowledge of your rights. Visit Stopee.com to explore guides for other services, learn about your consumer protections and access tools to streamline future cancellations.

Your time and money matter. Cancel on your terms, claim what you're owed and move forward with the tools and services that truly serve you.