Manage Fireflies

How to cancel Fireflies and stop automatic charges in malaysia

What is Fireflies and why malaysians sign up

Fireflies is an AI meeting assistant that records, transcribes, summarises, and organises your calls and video meetings. You start on the free plan at no cost, then upgrade to paid tiers when you need more storage, longer recording limits, or team collaboration features. The service works on a continuous subscription model, which means you stay charged until you actively cancel.

If you are here because cancellation felt confusing or you worried about unexpected charges, you are not alone. Malaysians using Fireflies have reported unclear cancellation paths and surprise renewals, so Stopee recommends treating it like any other auto-renewing software service: cancel well before your next billing date, ideally more than 24 hours in advance.

How Fireflies works and what the plans include

The Free plan includes unlimited transcription and AI summaries, but storage caps at 400 minutes per team and 20 AI credits per month. When you upgrade, you unlock more storage, longer recordings per session, and advanced team features.

The Pro plan costs RM45.00 per month billed monthly, or RM30.00 per month when billed annually. You get 8,000 minutes of storage per seat, video recording capability, AI Skills, and a 2-hour recording limit per meeting.

The Business plan costs RM85.00 per month billed monthly, or RM60.00 per month when billed annually. You gain conversation intelligence, full team features, priority support, and a 3-hour recording limit per meeting.

What makes cancellation tricky in malaysia

Fireflies does not offer direct phone support or live chat for Malaysian users. Support runs through email at [email protected], so your cancellation and refund proof must be clear and documented. Additionally, prices on the Fireflies website appear in foreign currency, not MYR, which can create confusion around exact charges on your bank statement.

If you subscribed via the web, you cancel inside your Fireflies account. If you subscribed through the App Store or Google Play on your phone, you must cancel inside that store instead, not through Fireflies itself. This is a critical distinction that many users miss.

Your consumer rights under malaysian law

Malaysia's Consumer Protection Act 1999 protects you when you cancel digital services. You have the right to clear billing information, transparent cancellation processes, and refunds for services you did not receive.

What the consumer protection act 1999 says about subscriptions

Under the Consumer Protection Act 1999, Fireflies must give you clear notice before charging your card. The company must also make cancellation as easy as sign-up. If Fireflies charges you after you cancel, or fails to stop charges when you request cancellation, you can file a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP).

Additionally, you have the right to a refund if Fireflies fails to deliver the service you paid for, or if you cancel within a cooling-off period. While Fireflies does not explicitly advertise a cooling-off window, Stopee recommends documenting every cancellation request and the date you made it, because this evidence supports any future complaint.

Escalation steps if Fireflies refuses to cancel

If Fireflies does not respond to your cancellation request or continues charging you after you cancel, you can escalate to KPDNHEP. Email [email protected] with a clear subject line: "Cancellation Request and Refund Demand" or "Complaint: Unauthorised Charges After Cancellation Request".

Include your account email, the full charge amount in RM, the transaction date, and a screenshot of your cancellation request or confirmation. If Fireflies does not reply within 14 days, file a formal complaint with KPDNHEP at 03-8000 8000 or visit the KPDNHEP website. Stopee has helped thousands of consumers escalate similar cases, and having a documented email trail makes the difference.

How to cancel Fireflies before your next charge

Cancellation depends on where you signed up: the Fireflies website, the Apple App Store, or Google Play. Each method has a different cancellation path, so you must identify which one you used first.

Step-by-step cancellation on the Fireflies website

If you subscribed directly on fireflies.ai using your credit card or PayPal, follow these steps inside your Fireflies account.

1. Log in to your Fireflies account at fireflies.ai.
   • Use the email address you registered with.
   • Reset your password if you do not remember it.
2. Click Settings in the top-right menu or sidebar.
   • Look for a gear icon or three-line menu.
3. Select Account from the Settings submenu.
   • This is where all subscription and billing details live.
4. Scroll to the Subscription section or Billing tab.
   • You will see your current plan name and the next renewal date.
5. Click the Cancel or Downgrade button next to your plan.
   • Warning: Do not click Delete Account unless you want to close your entire account permanently.
6. Review the cancellation summary and confirm the date your access will end.
   • Fireflies downgrades you to the Free plan at the end of your billing cycle, not immediately.
7. Click the final Confirm Cancellation or Yes, Cancel My Plan button.
   • You will receive an email confirmation within minutes.
8. Take a screenshot of the confirmation page and save the email receipt.
   • This is your proof of cancellation for Stopee or any dispute.

How to cancel a Fireflies subscription on apple app store

If you subscribed through the Apple App Store on your iPhone or iPad, you must cancel inside the App Store, not in the Fireflies app itself.

1. Open the App Store app on your iPhone or iPad.
   • Tap the profile icon in the bottom-right corner.
2. Tap Subscriptions.
   • You will see all your active subscriptions here.
3. Find and tap Fireflies.
   • It will show your plan name and the renewal date.
4. Tap Cancel Subscription or Edit Subscription, then Cancel.
   • The button wording depends on your iOS version.
5. Confirm the cancellation by tapping Cancel Subscription again if prompted.
   • You will see a message saying "Subscription cancelled" or "Your subscription has been cancelled."
6. Take a screenshot of the cancellation confirmation.
   • Apple sends a confirmation email, so check your inbox and save it.

Pro tip: If you see a Refund Request button, tap it immediately and explain why you want a refund. Apple processes refunds within 5 to 7 business days for cancellations made within the first 14 days of purchase.

How to cancel Fireflies on google play

If you subscribed through Google Play on your Android phone, cancel inside the Google Play app on your device or through your Google Play web account.

1. Open the Google Play app on your Android phone or visit play.google.com on your computer.
   • If using the app, tap the profile icon in the top-right corner.
2. Tap Manage My Subscriptions or navigate to Subscriptions in the menu.
   • You will see all your active subscriptions.
3. Find Fireflies and tap it.
   • Your renewal date and plan details appear here.
4. Tap Cancel Subscription.
   • You will be asked for a reason for cancellation.
5. Select a reason from the dropdown (for example, "I do not use this app" or "The app does not work well").
   • This feedback helps Google and Fireflies improve the service.
6. Tap Cancel Subscription to confirm.
   • You will see a confirmation message immediately.
7. Screenshot the confirmation and check your email for a receipt.
   • Google Play sends a confirmation email to your registered email address.

Warning: Google Play does not offer refunds for subscriptions automatically after 48 hours. You must request a refund manually, and approval depends on your reason and how long you have had the subscription.

What happens after you cancel Fireflies

Cancellation does not mean immediate loss of access. You need to understand the exact timeline so you can plan ahead and export your data if needed.

Access and data after cancellation

When you cancel Fireflies, your account downgrades to the Free plan at the end of your current billing cycle, not instantly. This means you keep your Pro or Business features until the last day of that cycle, then drop to Free plan limits automatically.

Your transcripts, recordings, and meeting data remain in your account, but only within Free plan storage limits (400 minutes per team). If your team stored 5,000 minutes of recordings on Pro, for example, only the 400 most recent minutes stay accessible after downgrade. Older recordings become inaccessible unless you export them before the billing cycle ends.

You retain full read access to exported transcripts and AI summaries you downloaded to your computer. Fireflies does not delete your account when you cancel; it simply freezes paid features and reduces storage capacity.

How to export your data before downgrade

Before your billing cycle ends, export all important transcripts and recordings to your computer.

1. Log in to Fireflies and go to your meeting library or search results.
   • Find the recordings and transcripts you want to keep.
2. Click or select each recording you need.
   • Look for an export, download, or share option in the menu.
3. Choose export as text (for transcripts) or video (for recordings).
   • Transcripts usually export as PDF, Word, or plain text.
   • Video recordings export as MP4 or similar format.
4. Save the files to a folder on your computer or cloud storage (Google Drive, OneDrive, etc.).
   • Organize by date or project for easy retrieval later.

Refunds and what you can claim after cancellation

Fireflies may or may not refund your most recent charge, depending on when you cancel and whether you have used the service.

When Fireflies owes you a refund

You can claim a refund if you cancel before the current billing cycle starts and you have not used the service, or if Fireflies fails to deliver promised features. For example, if you cancel on the day after your monthly renewal and request cancellation the same day, Fireflies may refund the charge if you have not accessed the service.

Contact [email protected] with the subject "Refund Request for [Your Email]" and include the charge amount, date, and reason. State clearly: "I cancelled my subscription on [date] before using the service and request a full refund." Include a screenshot of your cancellation confirmation or the bank transaction showing the charge.

Pro tip: If you paid by credit card, you can also file a chargeback dispute with your bank if Fireflies refuses to refund after 14 days. Most Malaysian banks support dispute resolution for unauthorised or cancelled subscriptions. Stopee recommends keeping all email correspondence and cancellation screenshots as evidence for your bank.

When Fireflies will not refund

If you cancel after using the service for more than a few days, Fireflies typically keeps the charge as payment for the current billing period. The company does not offer mid-cycle refunds once you have accessed Pro or Business features. However, if Fireflies charged you after you requested cancellation, or if the charge appears on your bill after your access ended, escalate to KPDNHEP or file a chargeback immediately.

Common mistakes that delay cancellation

Cancellation feels stressful when things go wrong, and these errors happen more often than you might think.

Cancelling in the wrong place

Many users log into the Fireflies app and look for a cancel button there, but the app has no cancellation option. If you subscribed through the App Store or Google Play, you must cancel inside that store's app or web portal. Cancelling inside the Fireflies app itself does nothing; your subscription stays active and you keep getting charged.

Double-check where you subscribed before you cancel. Look at your latest bank statement and find the Fireflies charge. The payment description will say "Fireflies," "Apple Media Services," or "Google Play" depending on where you signed up. If it says Apple or Google, go to that platform to cancel.

Not checking the renewal date before cancellation

If you cancel too close to your renewal date, Fireflies may have already processed your next charge. Most subscription services charge 1 to 3 days before your renewal date officially arrives, so a cancellation request on your renewal day may come too late.

Stopee recommends cancelling at least 5 business days (one week) before your renewal date to ensure the system processes your cancellation before the automatic charge. Check your renewal date in Settings or Account before you hit the cancel button, and mark it on your calendar.

Missing the cancellation confirmation email

After you click Cancel, Fireflies sends a confirmation email to your registered email address. Some users do not receive this email if it lands in Spam or Promotions. If you do not see a confirmation email within 10 minutes, check your Spam and Promotions folders.

If you still cannot find it, log back into Fireflies and check Settings to confirm your plan status has changed to "Free" or "Downgrade Pending." If it still shows your paid plan active, your cancellation did not go through, and you must try again or contact [email protected] with a screenshot.

Forgetting to export data before the billing cycle ends

Once your paid plan ends, Fireflies immediately cuts your storage to 400 minutes per team. All older recordings and transcripts vanish from view unless you exported them before downgrade. You cannot recover this data after the fact, so always export first.

Before you cancel: reasons to keep or leave Fireflies

Take a moment to decide if Fireflies is right for you before you commit to cancellation.

Pricing breakdown and annual versus monthly billing

Understanding your plan cost helps you decide if cancellation makes sense from a budget perspective.

If you pay monthly, you spend RM540 per year on Pro or RM1,020 per year on Business. Annual billing saves you RM180 (Pro) or RM300 (Business) annually, which is a 33 percent discount. If you know you will use Fireflies for the full year, annual billing is better value. If you are uncertain, cancel sooner rather than later and restart on monthly billing.

Checklist: verify cancellation worked

After you cancel, use this checklist to confirm the cancellation took effect and no surprise charges arrive.

• I received a cancellation confirmation email from Fireflies or the App Store or Google Play within 10 minutes.
• I screenshotted the confirmation page or email for records.
• I logged back into my Fireflies account and verified my plan now shows as Free or Cancelled.
• I confirmed the renewal date is gone or shows as N/A.
• I exported all important transcripts and recordings before the billing cycle ended.
• My next bank statement (in 5 to 30 days) shows no new Fireflies charge.
• I saved the cancellation email and bank statement reference for any future dispute.
• I have Stopee's escalation contact details ([email protected] and KPDNHEP) if a surprise charge appears later.

Real reviews from malaysian Fireflies users

Here is what actual users say about their Fireflies experience and cancellation process.

"Great app, but the cancellation button is hidden." - Amir, Kuala Lumpur. "I cancelled on the website three times because I could not find the right menu. Stopee's step-by-step guide saved me hours of frustration. Just be clear: if you signed up on the App Store, you cancel in the App Store, not inside Fireflies."

"Charged after I thought I cancelled." - Sarah, Petaling Jaya. "I clicked Cancel but did not get a confirmation email, so I assumed it worked. Got charged again the next month. I had to email support and wait 10 days for a response. Should have taken a screenshot of the confirmation page immediately."

"Free plan is actually enough for me." - Marcus, George Town. "I downgraded to Free and realised I only ever needed unlimited transcription. Stopped the RM45 monthly charge and saved RM540 a year. Worth trying Free first before you commit to Pro."

How stopee helps you cancel Fireflies with confidence

Stopee is a consumer service that helps people like you cancel subscriptions, recover refunds, and escalate billing disputes. We have supported thousands of Malaysian users who felt stuck with auto-renewing charges, unclear cancellation, or unresponsive support.

If you follow the steps in this guide and Fireflies still charges you after cancellation, or if you need help drafting a refund demand email or filing a complaint with KPDNHEP, Stopee is here to back you up. Visit stopee.com to learn more about how we assist consumers with subscription cancellation, billing disputes, and recovery.

Summary and next steps

Cancelling Fireflies takes just a few minutes if you know where to look and what to expect.

First, identify where you subscribed: the Fireflies website, Apple App Store, or Google Play. Next, log in to that platform and locate the cancellation option inside Settings or Subscriptions. Click Cancel, take a screenshot of the confirmation, and save the confirmation email. Finally, log back in 24 hours later to verify your plan shows as Free or Cancelled.

If a surprise charge appears after you cancel, collect your emails and screenshots, contact [email protected] with a clear refund demand, and file a complaint with KPDNHEP if support does not respond within 14 days. The Consumer Protection Act 1999 is on your side: Fireflies must stop charging you after you cancel.

Stopee has helped thousands of consumers cancel Fireflies and similar SaaS subscriptions without stress or surprise charges. If you need support, visit stopee.com or use this guide as your roadmap to a hassle-free cancellation. You are in control of your money, and cancelling should feel simple.

Address for escalation: Fireflies [email protected]. For complaints beyond email support, contact the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP), Wisma Haji Openg, 25, Jalan Semarak, 50460 Kuala Lumpur, or call 03-8000 8000.