Manage Framer

How to cancel framer and protect your design investment in canada

What is framer and why you might cancel

Framer is a web-based design and hosting platform that brings together a visual editor, publishing tools, hosting, and content management features. You can build and launch websites without touching code. The service operates on a subscription model with individual site plans and workspace-level editor subscriptions, with payments typically processed through Stripe or Paddle.

Many Canadian designers and small business owners choose Framer to prototype websites quickly or launch client projects. However, your needs change. Perhaps you've outgrown the platform, found a competitor that fits your workflow better, or simply want to consolidate your tools. Whatever your reason, cancelling should be straightforward-and at Stopee, we make sure you know exactly how.

When cancellation makes sense

You might decide to cancel Framer if you're no longer using the design editor, if you've migrated your site to a different host, or if the subscription cost no longer aligns with your project needs. Some users also cancel after a free trial when they realize the platform doesn't match their design philosophy or technical requirements. The key is acting before your next billing cycle arrives.

What happens to your sites and content

When you cancel a Framer site plan, your subscription remains active until the end of your paid billing cycle. You keep full access to your site and its content during that grace period. This gives you time to export, back up, or migrate your work. However, once the billing cycle ends, you lose access to publish and edit on Framer's platform. Importantly, Framer does not automatically delete your content immediately-but you should export anything you need before your subscription expires.

Your consumer rights in canada

Federal and provincial protection for subscriptions

Canada's Competition Act and the Consumer Protection Act (which varies slightly by province) require that subscription services provide clear cancellation options. Most provinces, including Ontario and British Columbia, mandate that you receive a straightforward way to cancel without unreasonable barriers. Framer must honour cancellation requests within a reasonable timeframe, typically before the next billing date.

Under federal guidance from the Competition Bureau, companies cannot hide cancellation behind dark patterns-burying the cancel button, requiring multiple phone calls, or auto-enrolling you in a trial with excessive friction to opt out. If Framer makes cancellation deliberately difficult, you have grounds to file a complaint.

The 7-day refund window and what it covers

Framer offers a 7-day refund window for initial purchases across Canada. This applies to your first subscription purchase. After 7 days, refunds for unused time are not guaranteed under Framer's standard policy. However, if you downgrade to a lower tier, Framer may credit unused time to your account for future use on another plan or site.

If you believe a charge is unauthorized or fraudulent, you retain the right to dispute it with your credit card issuer or payment processor-a protection that sits above Framer's refund policy. Most credit card companies and services like Stripe offer dispute resolution within 60 to 120 days of the charge.

When to escalate and how

If Framer refuses to cancel your subscription or delays cancellation beyond your billing cycle, document every communication attempt and reach out to your provincial consumer protection authority. In Ontario, contact the Ministry of Government and Consumer Services. In British Columbia, the Office of the Consumer Protection BC can investigate. Stopee recommends keeping screenshots of your cancellation request and any responses-proof matters when regulators investigate.

How to cancel your framer subscription step by step

Cancelling a site plan via the web interface

The web interface is Framer's primary cancellation method and takes only a few minutes. Follow these steps precisely to avoid accidentally deleting content or losing access prematurely.

1. Log in to your Framer account at framer.com using your email and password.
   • If you've forgotten your password, use the "Forgot password" link and check your email for a reset link.
2. Navigate to your Workspace Settings by clicking the settings icon (usually in the top-right corner or sidebar).
   • Look for the option labelled "Workspace Settings" or "Settings"-this is not the same as individual project settings.
3. Select the "Plans" or "Billing" tab from the left menu.
   • You'll see a list of all active subscriptions tied to your workspace.
4. Find the specific site plan you want to cancel and click the three-dot menu icon next to it.
   • Do not click "Delete Plan"-that is a separate action. Look for "Cancel Plan" or "Cancel Subscription".
5. Select "Cancel Plan" from the dropdown menu.
   • Framer may ask you to confirm your reason for cancellation. This is optional feedback, not a barrier.
6. Review the cancellation summary, which shows your final billing date, and confirm the cancellation.
   • Your subscription will remain active until the end of the current billing cycle; you are not charged immediately.
7. You'll receive a confirmation email within minutes. Pro tip: Take a screenshot of the confirmation for your records.

Cancelling workspace editor plans

Workspace-level editor subscriptions follow a different cancellation sequence. You must cancel all individual site plans within the workspace before the editor plan terminates.

1. Complete the site plan cancellation steps listed above for each active site in your workspace.
   • Repeat steps 1 through 7 for every site plan you want to discontinue.
2. Once you have cancelled the last active site plan, return to the Plans tab in Workspace Settings.
   • The editor plan should show as "Pending Cancellation" or similar.
3. Framer automatically terminates the editor plan at the end of your billing cycle.
   • You do not need to manually cancel the editor plan if all site plans are already cancelled.
4. Confirm receipt of the final cancellation email. Warning: If you do not receive a confirmation within 24 hours, contact Framer support via their help centre to verify the cancellation went through.

Cancellations via app store or google play

If you subscribed to Framer through Apple's App Store or Google Play, you cancel through the respective store-not through Framer's web dashboard. Framer's official documentation does not provide guidance on app-based cancellations, which suggests they manage subscriptions primarily via their website.

1. For Apple App Store: Open the App Store app, tap your profile icon, select "Subscriptions," find Framer, and tap "Cancel Subscription."
2. For Google Play: Open Google Play, navigate to "Payments and subscriptions," select "Subscriptions," tap Framer, and choose "Cancel Subscription."
3. After cancelling through the store, verify the cancellation by logging into your Framer account on the web to confirm the plan status has updated.
   • Sometimes the web dashboard lags behind app store cancellations by a few hours.
4. If the web dashboard still shows an active plan after 24 hours, contact Framer support directly and provide your cancellation confirmation from the App Store or Google Play.

Cancellation by registered mail (formal notice)

If you prefer written proof of cancellation or Framer's web cancellation is not responding, you can send a formal cancellation letter by registered mail to their Amsterdam headquarters. This method creates a documented paper trail and is particularly useful if disputes arise.

1. Draft a simple cancellation letter in English stating:
   • Your full name and email address associated with the Framer account.
   • Your Framer workspace ID or website URL (if known).
   • A clear statement: "I request immediate cancellation of my Framer subscription effective [today's date]."
   • The date the letter is signed.
2. Print the letter and sign it by hand.
3. Obtain a registered mail service (Canada Post offers "Registered Mail" with signature confirmation).
   • Request a return receipt (A/R or "accusé de réception") so you receive proof of delivery.
4. Mail the signed letter to Framer's office address (listed in the Address section below).
5. Keep your Canada Post receipt and proof of delivery. Pro tip: A registered mail cancellation typically takes 5 to 10 business days to process, but you now have irrefutable evidence of your cancellation date.
6. Log into your Framer account after 5 business days to verify the cancellation status has updated. If it has not, email Framer support with your proof of delivery and formally request immediate cancellation.

Framer pricing and plan comparison

Current plans and costs in canada

Framer prices all plans in USD, but Canadian customers are billed in CAD at the current exchange rate at the time of purchase. Provincial sales tax (HST, PST, or GST) is added to your invoice. Below is a summary of current Framer plans as of your research date.

All plans include custom domains, hosting, SSL, and basic SEO tools. Higher tiers unlock advanced CMS features, role-based permissions, and staging environments. Pro tip: Before subscribing, verify the exact CAD price including tax by entering your postal code during checkout-exchange rates fluctuate daily.

Hidden costs and what to watch

Framer's Business plans (Launch and Scale) include fixed bandwidth and page counts. If you exceed these limits, additional usage fees apply. Stopee recommends reviewing your typical traffic patterns and expected site count before committing to an annual plan. Downgrading mid-cycle may credit unused time, but upgrading usually charges a prorated difference immediately.

What happens after you cancel

During your grace period

After you cancel, Framer keeps your site live and editable until the end of your paid billing cycle. This grace period is your window to export files, download your content, and prepare for the transition. You retain 100 per cent access to all features during this time.

After your billing cycle ends

Once the billing cycle expires, your Framer site becomes inaccessible for editing and publishing. Your content is not immediately deleted-Framer typically retains archived data for 30 to 90 days-but you cannot make changes or access the live dashboard. If you need content after the site expires, contact Framer support to request an export or extended archive access.

Domain and DNS implications

If you registered your domain through Framer, cancelling your plan does not automatically transfer the domain registration. You must manually transfer it to a new registrar or renew it independently. If your domain is hosted elsewhere and pointed to Framer via DNS records (CNAME or A records), you should update your DNS configuration to point to your new host before your Framer subscription ends to avoid a dead domain.

Refunds and credit policies

The 7-day refund window

Framer's refund policy guarantees a 7-day window for initial purchases worldwide, including Canada. If you purchase a subscription and cancel within 7 calendar days, you are entitled to a full refund to your original payment method. This applies whether you used the site or not.

Pro tip: The 7-day window is measured from the date of your first charge, not from the date you created your account. If you signed up on a free trial, the 7 days begins when your subscription is first billed.

Refunds outside the 7-day window

After 7 days, Framer does not refund unused subscription time on active plans. However, downgrading to a lower-cost plan generates a credit for the unused portion, which you can apply to future invoices or another site within the same workspace. This credit does not convert to cash.

Disputing unauthorized charges

If you see a Framer charge on your credit card that you did not authorize, do not assume you must contact Framer first. You have the right to dispute the charge directly with your credit card issuer or payment processor (Stripe, Paddle, or your bank). Most issuers investigate disputes within 60 to 120 days and can reverse charges for fraudulent or unauthorized transactions. Stopee recommends documenting any communication with Framer support as evidence when filing a dispute.

Common mistakes to avoid when cancelling

Cancellation anxiety is real-you worry about losing content, getting charged twice, or your cancellation not going through. Here's what actually trips people up.

Mistake 1: confusing "Delete plan" with "Cancel plan"

Framer's interface offers both "Delete Plan" and "Cancel Plan" in the three-dot menu. Clicking "Delete Plan" immediately removes the plan and may delete associated content. "Cancel Plan" keeps the plan active until the end of the billing cycle and preserves your data. Always choose "Cancel Plan" unless you want to permanently erase the site immediately.

Mistake 2: cancelling the editor plan before site plans

If you try to cancel your workspace editor plan without first cancelling all site plans, Framer will not process the cancellation or will show an error. Site plans must go first; the editor plan automatically terminates afterward. Warning: Attempting this out of order wastes time and may confuse you into thinking Framer is blocking your cancellation.

Mistake 3: not exporting content before the billing cycle ends

After your subscription expires, you have a limited window (usually 30 to 90 days) to request archived exports. If you wait months, Framer may have deleted the data. Export or back up any content you need before the final billing date passes. Most users regret not doing this when they realize they need a design or copy from an old project.

Mistake 4: forgetting to update DNS records if you move hosts

If your domain points to Framer via DNS and your subscription expires, your domain will stop resolving. Update your DNS records at your registrar to point to your new host at least a day before your Framer subscription ends. Otherwise, your domain will show an error page or become inaccessible.

Mistake 5: assuming the 7-day refund applies after cancellation

The 7-day refund window is only for initial purchases-the first time you buy a Framer subscription. If you renew after the first billing cycle, the 7-day window does not reset. After the initial 7 days expire, refunds are not available, even if you cancel immediately after renewing. Plan accordingly by testing Framer during the 7-day trial period before your first renewal.

Checklist for your cancellation

Use this step-by-step checklist to ensure your cancellation is complete and your data is safe. Check off each item before you confirm the final cancellation.

1. Log into your Framer account and verify all active plans in Workspace Settings.
2. Export or download any projects, designs, or content you need to keep.
   • Use Framer's export feature if available, or manually download files and screenshots.
3. Note the final billing date from your cancellation confirmation email.
4. Update your domain's DNS records if your domain is hosted elsewhere (do this 1 day before expiry).
5. Back up your CMS content, forms, or custom code if you built any integrations.
6. Inform any collaborators or team members that the site will expire on [final date].
7. Take a screenshot of your cancellation confirmation.
8. In your calendar, set a reminder for 24 hours before the final billing date to verify the plan has been marked "Cancelled."
9. Verify the cancellation email was received in your inbox and spam folder.
10. If using registered mail, keep your Canada Post receipt and proof of delivery in a safe folder.

Stopee's summary and next steps

Cancelling Framer is straightforward if you follow the correct sequence: cancel all site plans first, verify the workspace editor plan is pending cancellation, export your content, and update your DNS if needed. You retain full access during the grace period, so there is no rush to migrate immediately. The 7-day refund window protects you if you change your mind within a week of your first charge. After that, refunds are not available, but credits apply to downgrades.

Your consumer rights in Canada are clear: you have the right to cancel without dark patterns, to dispute unauthorized charges, and to escalate to provincial authorities if Framer refuses to honour your cancellation. Stopee has helped thousands of consumers cancel problematic subscriptions, and we know that transparency and control matter. Use the web interface for the fastest cancellation, but keep registered mail as a backup for formal proof.

If Framer does not cancel within 24 hours of your web request, or if charges continue after cancellation, contact your provincial consumer protection office and file a dispute with your card issuer. Document everything. Stopee is here to remind you: your money, your choice, your timeline.

Framer's contact information and mailing address

Support and billing inquiries

For questions about your cancellation or to request manual cancellation assistance, visit Framer's official help centre at framer.com/help and search for "cancel" or "billing." You can also email Framer support through your account dashboard. Pro tip: Email support through the in-app form creates a ticket with your account linked, which is faster than general inquiry email.

Registered mail cancellation address

If you choose to cancel by registered mail, send your signed cancellation letter to:

Framer
Amsterdam, Netherlands
[Note: Framer's exact office address is listed on their website's contact or legal pages; verify the current address on framer.com/contact before mailing to ensure accuracy.]

Use Canada Post's Registered Mail service with return receipt (A/R) to prove delivery. Keep your proof of mailing for at least 90 days.

Dispute escalation in canada

If Framer refuses to cancel or reverse charges, escalate to:

• Ontario: Ministry of Government and Consumer Services, Consumer Protection Office
• British Columbia: Office of the Consumer Protection BC
• Alberta: Fair Trading Act compliance officer
• Other provinces: Check your provincial government's consumer protection website
• Federal: Competition Bureau (for deceptive marketing or dark patterns)
• Your credit card issuer or payment processor: File a chargeback or dispute within 60 days of the charge

Stopee recommends documenting all communication, including timestamps, names of support staff, and email confirmations. When you have clear evidence and a paper trail, regulators take your complaint seriously, and companies are far more likely to reverse the charge or honour the cancellation. You have more power than you think-Stopee exists to remind you of that.