Manage Framer

How to cancel Framer before your next charge hits your bank account

What Framer is and why you might want to cancel

Framer is a subscription-based design and website-building platform built for creating interactive prototypes and publishing live websites. The company behind it, Framer B.V., operates from Amsterdam in the Netherlands, which means Malaysian users deal with an international service provider governed by terms that auto-renew your subscription every month or year unless you take action before your billing date arrives.

If you signed up for Framer thinking you'd use it constantly, only to find your workflow has changed or your project ended, you're not alone. Many designers and agencies in Malaysia start on the free tier, upgrade to a paid plan for custom domains and team features, then realize they no longer need the recurring charge. Stopee exists to help you navigate this exact scenario with clarity and confidence.

Framer's pricing structure and what you're actually paying for

Framer's paid plans begin at the Basic tier, where you unlock custom domains, CMS collections, and higher bandwidth. If you need team collaboration, additional editors cost extra and stack on top of your base plan cost. The key trap many Malaysian users face is that Framer displays pricing in US dollars on their website, so your final bank statement in Malaysian ringgit will fluctuate based on your card issuer's exchange rate and any international transaction fees.

Pro tip: If you're paying for multiple editors on a team plan, your cancellation refund eligibility depends on whether you cancel the entire plan or just remove individual editors. Stopee recommends taking a screenshot of your current billing breakdown before you proceed so you have proof of what you were charged.

Common reasons malaysian users cancel Framer

Your project finished on schedule and you no longer need a published site. You switched to a different design tool that better suits your workflow. Your team disbanded or moved in-house and no longer needs collaborative prototyping. You discovered Framer's learning curve doesn't match your timeline. You found a free alternative that covers 80 percent of your needs. Whatever your reason, cancelling promptly stops charges from accumulating month after month.

Your consumer rights under malaysian law

As a Malaysian consumer purchasing a digital service from a Netherlands-based company, you're protected by the Consumer Protection Act 1999, which governs unfair contract terms, misleading pricing, and your right to cancel within a cooling-off period if applicable.

The cooling-off period and how it applies to Framer

Under the Consumer Protection Act 1999, you have the right to cancel a contract within 14 days of purchase for most goods and services, provided the cancellation is notified to the trader in writing before the period expires. However, this right does not apply if you've already begun using the digital service, which Framer users typically have by the time they sign up for a paid plan. Your best leverage is Framer's own stated refund policy, which you should reference if a charge appears after your cancellation date.

Escalation options if Framer refuses to acknowledge your cancellation

If you cancel your Framer plan through their official process but a charge still appears on your next billing cycle, Stopee recommends documenting your cancellation proof (screenshot of confirmation page) and contacting Framer support at [email protected] with a formal complaint. If Framer does not respond within 14 days or refuses to refund the erroneous charge, you can escalate to the Federation of Malaysian Consumers Associations (FOMCA) or file a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). These bodies have authority to investigate unfair billing practices by international vendors serving Malaysian consumers.

How to cancel Framer step-by-step

Framer offers one primary cancellation method for most users: through your workspace settings on the web. Here's exactly what you need to do before any charges renew.

Before you cancel: essential preparation steps

Stopping a recurring charge feels urgent, but rushing through the process without preparation often leads to confusion later, especially when you realize you needed to export a project or you're unsure which site is attached to your billing.

1. Log in to your Framer workspace and navigate to the Plans tab under workspace settings.
   • Write down your next billing date exactly as shown.
   • Take a full-page screenshot of your current plan, price, and renewal date.
   • If you have multiple sites, identify which one is on a paid plan.
2. Export or back up any project files you still need before your billing cycle ends.
   • Framer typically keeps your projects in your workspace for 30 days after cancellation, but relying on this is risky.
   • Download your design files, CMS data, or any custom code to your local machine.
3. Check how you subscribed (web, App Store, or Google Play).
   • If you subscribed on the Framer website directly, follow the web cancellation steps below.
   • If you subscribed through App Store or Google Play, your cancellation happens in that app's settings, not in Framer.
4. Review Framer's cancellation help page at framer.com/help/articles/cancel-your-framer-plan/ to confirm steps haven't changed.
   • Stopee always recommends comparing the official support page against what you see on your screen so you don't miss a step.

Cancel your Framer plan through the web workspace

This is the main cancellation path for users who subscribed directly on Framer's website. The process takes fewer than five minutes, and you'll receive a confirmation message before your plan fully cancels.

1. Log in to your Framer workspace at framer.com.
2. Click on the workspace name in the top-left corner, then select Settings.
3. Navigate to the Plans tab on the left sidebar.
4. Find the site you want to cancel and click the three-dot menu icon next to it.
5. Select Cancel Plan from the dropdown menu.
6. Framer will ask why you're leaving; answer briefly or skip (this feedback is optional but helps Framer improve).
7. Review the final confirmation message, which should state your plan cancels at the end of your current billing cycle.
8. Click Confirm Cancellation.
9. Take a screenshot of the confirmation page showing the cancellation date and time.

Warning: Do not close the page immediately after clicking Confirm. Wait for the confirmation message to appear fully on your screen. If the page refreshes and you're back at the Plans tab without a confirmation message, the cancellation may not have gone through. Repeat steps 4 through 8 if needed.

Cancel if you subscribed through apple app store or google play

If you subscribed to Framer through the App Store on your iPhone or Mac, or through Google Play on Android, your cancellation happens in those app stores, not in Framer itself. This is an important distinction because Framer cannot process your cancellation if your subscription is tied to Apple or Google.

1. For Apple App Store subscriptions:
   • On iPhone or iPad: Open Settings > [Your Name] > Subscriptions, find Framer, and tap Edit Subscription. Then tap Cancel Subscription and confirm.
   • On Mac: Open App Store > Account (top-right) > Subscriptions, find Framer, click Edit or Manage, and select Cancel Subscription.
2. For Google Play subscriptions:
   • Open the Google Play app on your Android device > tap your profile icon > Manage your Google Account > Payments and subscriptions > Subscriptions. Find Framer, tap it, and select Cancel Subscription.
   • Alternatively, visit play.google.com on a web browser, log in, go to Payments and subscriptions > Subscriptions, find Framer, and click Manage. Then select Cancel Subscription.
3. After cancellation, log out of the Framer app on your device completely, then log back in to confirm your access level has downgraded to Free.
4. Take a screenshot of your App Store or Google Play subscription status showing "No active subscription" or a future cancellation date.

Pro tip: Apple and Google both send confirmation emails when you cancel. Keep these emails alongside your Framer screenshots so you have multiple proof points if a charge appears unexpectedly. Stopee has helped thousands of consumers cancel digital subscriptions across multiple platforms, and the most common missed step is forgetting that app store subscriptions require cancellation outside the app itself.

What happens after you cancel

Once you've completed the cancellation process, Framer's policy is that your paid plan benefits remain active until the end of your current billing cycle, then your account reverts to the Free plan. No new charge should appear after your renewal date passes.

Your access timeline after cancellation

If your billing cycle renews on August 30 and you cancel on August 12, you keep full paid access through August 29, then on August 30 your plan downgrades to Free. You won't lose your published site, but you lose custom domain features, advanced CMS, and additional editor access. Your projects remain in your workspace, but you cannot make changes to published sites unless you resubscribe.

Monitor your bank statement for the next 30 days

Cancellation errors happen. A charge might post despite your confirmed cancellation, often due to timing delays between Framer's billing system and your bank's processing cycle. Check your bank statement or card statement five to seven days after your stated renewal date. If an unexpected charge appears, document it immediately with a screenshot and contact Framer support at [email protected] with the subject line "Erroneous charge after cancellation" and attach your cancellation confirmation screenshot.

Refunds and billing adjustments

Framer's policy is that cancellation takes effect at the end of your current billing cycle, and no prorated refunds are issued for cancellations made mid-cycle. However, if you cancel and then a charge posts after the expected date, you have grounds for a refund under the Consumer Protection Act 1999.

How to request a refund for unexpected charges

1. Gather your evidence: cancellation confirmation screenshot, the erroneous charge from your bank statement, and the date you cancelled.
2. Send a formal email to [email protected] with the subject "Refund request: unauthorized charge after cancellation."
3. In your email, state the charge amount, the date it posted, your cancellation date, and attach your proof screenshots.
4. Request a refund or credit to your original payment method within 14 days.
5. If Framer does not respond within 14 days, escalate to FOMCA or MDTCA with copies of your correspondence.

Pro tip: Keep your email brief and factual. Emotional language or threats weaken your position. Stopee advises consumers to frame refund requests as billing errors rather than disputes, which often speeds resolution because Framer's support team has clear escalation procedures for erroneous charges.

Common cancellation mistakes and how to avoid them

Even with the best intentions, small oversights turn a simple cancellation into weeks of back-and-forth. Here's what goes wrong most often and how to sidestep each trap.

Mistake one: forgetting to confirm the final step

The Framer cancellation flow includes a feedback screen and then a final confirmation screen. Many users fill in the feedback, see a "thank you" message, assume they're done, and close the browser tab. That thank you message is not the same as a cancellation confirmation. Always scroll to the bottom of the page and click the final Confirm button before you consider your cancellation complete.

Mistake two: cancelling the wrong site if you have multiple projects

If your workspace contains three sites but only one has a paid plan, cancelling the wrong site leaves your actual subscription active. Before you click the three-dot menu, triple-check that the site name matches your paid plan. Stopee recommends writing down your paid site's exact name before you start the cancellation process so you don't get confused mid-flow.

Mistake three: relying on a verbal promise from Framer support instead of completing the cancellation yourself

If a support agent says "we'll cancel your plan for you," ask them to confirm it's done by sending you a cancellation confirmation email. Don't end the conversation assuming it's handled. Always log back into your workspace within 24 hours and verify that the plan status has changed to show a cancellation date. Your peace of mind is worth the extra two minutes.

Mistake four: not exporting your projects before the plan ends

Framer keeps your workspace and projects accessible for a limited time after cancellation, but you shouldn't rely on this window to recover your work. Export or download your projects during your last few days of paid access so you're never caught without your files if Framer changes their retention policy or if access gets cut off earlier than expected.

When to keep Framer versus when to cancel

Not every design tool is right for every project or team. Here's a straightforward comparison to help you decide if cancellation is the right move.

Reviews and real experiences from malaysian Framer users

Framer carries a solid 4.5 out of 5-star rating across review platforms, with many users praising its interactive prototyping and ease of publishing. Malaysian design agencies often highlight Framer's speed and the lack of complex deployment steps. However, cancellation reviews consistently mention frustration with unclear renewal dates and the lack of a prominent cancellation link in the settings menu. Some users report that support responds slowly to refund requests after unexpected charges.

The good news is that once you know the exact steps and you've documented your cancellation, the process itself is straightforward. Stopee's role is to cut through the confusion and give you that roadmap so you cancel with confidence and move on.

Cancellation contact details and support escalation

Framer does not publish a Malaysian office address or local phone number for customer support. All cancellations are handled online through your workspace settings. If you encounter issues or need to escalate a billing dispute, here's where to reach out.

Primary support channel

Email: [email protected]. Response times typically range from 24 to 72 hours. Include your workspace email, the site name you're cancelling, and a screenshot of your billing issue so support can act quickly.

Company registration details for formal complaints

Framer B.V. is registered at Rozengracht 207B, 1016 LZ Amsterdam, the Netherlands. If you need to send a formal complaint or legal notice regarding non-compliance with your cancellation request or an erroneous charge, you can address correspondence to this address. Keep a copy for your records.

Malaysian consumer escalation pathways

If Framer's support team does not resolve your issue within 14 days, you can lodge a complaint with the Federation of Malaysian Consumers Associations (FOMCA) or the Ministry of Domestic Trade and Consumer Affairs (MDTCA). Both organizations have processes for handling disputes with international service providers and can pressure companies to comply with the Consumer Protection Act 1999. Document all your email correspondence with Framer before escalating so you have a complete timeline to present.

Your next step: cancel Framer and reclaim your money

Cancelling Framer is a five-minute task when you follow the right process and avoid the common pitfalls. You now have the exact steps, the timeline, the consumer laws that protect you, and the escalation contacts if anything goes wrong. Stopee has helped thousands of consumers cancel software subscriptions across every platform imaginable, and the single most important lesson is this: document every step, take screenshots, and never assume a charge won't happen until you see your next bank statement.

Log into your Framer workspace today, navigate to Plans, and complete your cancellation using the steps above. Your refund or cessation of charges depends on completing the process correctly, so move through each step methodically. If you encounter resistance from Framer or if a charge appears after your confirmed cancellation date, refer back to the escalation contacts in this guide. Stopee believes every consumer deserves clarity when cancelling a subscription, and we're here to make sure you get it.