Manage Gendergp

How to cancel your GenderGP membership and protect your rights in canada

What is GenderGP and why you might want to cancel

GenderGP is an online telemedicine platform that connects you with licensed clinicians to access personalized hormone therapy prescriptions and related consultations. The service operates on a subscription model, meaning you pay recurring monthly or annual fees to maintain access to prescriptions, member services, and clinical support. If you've decided the service no longer meets your needs, or if you're facing unexpected charges, you have the right to cancel-and at Stopee, we help you do it correctly and without losing money unnecessarily.

Should you cancel GenderGP?

You might consider cancelling if you've found alternative care, your clinician has recommended a different approach, you're experiencing billing issues, or you simply need to pause your treatment plan temporarily. Whatever your reason, Stopee empowers you with transparent, step-by-step guidance to end your subscription without confusion or hidden complications.

Key facts about your subscription

GenderGP charges in US dollars (approximately CAD $40.49 per month for the standard membership), though the exact Canadian dollar amount depends on exchange rates at the time of billing. Your subscription renews automatically each month unless you actively cancel it through their payment system. Most importantly, cancelling stops future charges, but refunds depend on your account status and GenderGP's refund policy-which we'll explore in detail below.

GenderGP pricing in canada

Understanding what you're paying helps you decide whether cancellation is the right move and whether you qualify for any refunds.

Important note: GenderGP does not publish official Canadian dollar pricing. The amounts above are estimates based on a 1:1.35 USD-to-CAD conversion. Your actual charges may vary. Contact GenderGP directly if you need current CAD rates for your billing address.

Your consumer rights in canada and what they mean for your cancellation

Canadian consumer protection laws give you specific rights when dealing with subscription services, and these rights apply to GenderGP even though it operates from the United Kingdom.

What canadian consumer protection laws say about cancellations

Most Canadian provinces, including Ontario, British Columbia, and Alberta, require businesses to offer a straightforward cancellation method for subscriptions. Under the Consumer Protection Act (or equivalent provincial legislation), you have the right to cancel a contract within a reasonable timeframe without penalty-though "reasonable" is typically defined as 10 to 14 days after purchase or when terms become unreasonable. Additionally, if GenderGP fails to honour its cancellation obligations or refuses to stop charging you after a valid cancellation request, you can escalate the complaint to your provincial consumer protection authority.

How stopee uses your rights as leverage

When you cancel with Stopee's guidance, you're armed with knowledge of your legal position. If GenderGP disputes your cancellation or continues billing you after you've submitted a valid cancellation request, you can reference your provincial Consumer Protection Act and file a complaint with your provincial consumer advocate office (such as ServiceOntario for Ontario users). This legal backing often motivates companies to resolve refund disputes quickly. Stopee ensures you keep written proof of every cancellation step, which becomes your legal evidence if you need it.

How to cancel your GenderGP subscription: step-by-step methods

GenderGP enforces a specific cancellation process, and taking the wrong route can delay or even fail your cancellation request. Here's how to do it correctly.

Method 1: cancel via the stripe customer portal (fastest and recommended)

GenderGP explicitly requires you to cancel through Stripe's payment system-email, phone, and in-app requests are not accepted as valid cancellation methods. This is your primary route.

1. Visit the Stripe customer portal link associated with your GenderGP account. You should have received this link in your welcome email or initial billing confirmation. If you've lost it, log into your GenderGP member account and look for a "Billing," "Payments," or "Manage Subscription" link.
   • If you cannot find the Stripe portal link in your emails or member account, contact GenderGP support with your email address and request the Stripe customer portal URL.
2. Sign in using the email address and password associated with your GenderGP billing.
   • Pro tip: If you've forgotten your Stripe portal password, use the "Forgot password?" option on the Stripe login page to reset it.
3. Locate your active subscription (it will show "Active" or "Renews on [date]").
4. Click "Cancel subscription" or the equivalent option for that subscription.
   • Some versions of the Stripe portal may offer "Pause" instead of full cancellation. Pause temporarily stops charges for 1-6 months. Choose "Cancel" if you want to end the subscription permanently.
5. Follow the prompts to confirm your cancellation. Stripe will ask you to select a reason for cancellation (optional but helpful for your records).
6. Once confirmed, you'll receive an on-screen confirmation message. Screenshot this confirmation page immediately.
   • This screenshot is your proof of cancellation. Keep it saved and backed up.
7. You'll also receive a cancellation confirmation email from Stripe within minutes. Do not delete this email. Keep it in a folder labelled "GenderGP Cancellation" or similar.

What happens next: Your subscription will stop renewing on your next billing date. You'll retain access to your member portal and prescription history until the end of the billing period you've already paid for. No further charges will appear on your payment method.

Method 2: registered post cancellation (when stripe portal fails)

If you cannot access the Stripe customer portal, have lost your login credentials, or Stripe's system is not functioning, you can cancel by sending a registered letter with proof of delivery to GenderGP's UK address.

1. Draft a cancellation letter that includes:
   • Your full name
   • Your email address associated with the GenderGP account
   • Your account number (if you have it)
   • A clear statement: "I wish to cancel my GenderGP subscription effective immediately" or your desired cancellation date
   • Today's date
2. Address the letter to:
   GENDERGP LIMITED
   Wakefords Park 47
   Church Crookham
   GU52 8EY
   United Kingdom
3. Send the letter via a postal service that provides proof of delivery. In Canada, use Canada Post's "Registered Mail - Signature" or "Xpresspost Signature" service.
   • Warning: Do not use regular mail or untracked services. You must have documented proof that GenderGP received your cancellation letter.
4. Keep your postal receipt and delivery confirmation. Store these with your cancellation letter draft as evidence.
5. Allow 7-10 business days for GenderGP to receive and process your letter.
6. If you do not see charges stop within 5 business days of delivery, contact GenderGP to confirm they received your letter.

Pro tip: While registered post is legally valid, it's slower and less convenient than the Stripe portal. Use this method only if the portal is genuinely unavailable to you.

Method 3: cancel app-based subscriptions (if applicable)

If you downloaded the GenderGP app and subscribed through Apple App Store or Google Play, you might assume you can cancel through the app itself. However, GenderGP's published cancellation guidance does not include app-specific instructions, and in-app cancellation may not terminate your Stripe-managed subscription-meaning you could still be charged. Always use the Stripe portal to confirm cancellation, even if you began your subscription through an app.

1. If you subscribed via app, open your device's app store (Apple App Store or Google Play).
2. Go to your account or subscription settings and locate the GenderGP subscription.
3. Select "Cancel" or "Cancel subscription."
4. Then: Log into the Stripe customer portal using the email and password linked to your GenderGP account and confirm your subscription is also cancelled there.
   • This dual cancellation ensures you don't receive surprise charges from either the app store or Stripe.

What happens immediately after you cancel

Cancelling is emotionally and financially significant, and you deserve clarity on what comes next.

Access and account status

Once your cancellation is processed through Stripe, your subscription will no longer auto-renew. You'll keep access to your GenderGP member portal, consultation records, and prescription history for the remainder of the billing period you've already paid for. After that period ends, your account transitions to inactive status, but your data remains stored according to GenderGP's privacy policy. Your prescription records may be retained for a set timeframe to comply with medical and legal requirements.

What stops and what doesn't

Recurring charges stop immediately after Stripe processes your cancellation. However, you remain responsible for any fees related to scheduled sessions (appointments) that you cancel late or miss. If you have upcoming consultations booked with clinicians, you need to cancel those separately-subscription cancellation does not automatically cancel individual appointment bookings. Check your GenderGP calendar for any scheduled sessions and cancel them according to GenderGP's appointment cancellation policy to avoid session fees.

Accessing your data after cancellation

You have the right to request a copy of your personal data and prescription history. After cancellation, contact GenderGP's data protection team and request a formal data subject access request (DSAR). Include your email and account number. GenderGP must respond within 30 days. Stopee recommends submitting this request in writing (email is acceptable) so you have a timestamped record.

Will you get a refund?

Refunds are the most anxiety-inducing part of any cancellation, and GenderGP's refund policy is strict but not without exceptions.

What GenderGP's terms say about refunds

GenderGP classifies subscription fees as generally non-refundable once you've entered into the contract. The one-time setup fee is explicitly non-refundable after you've submitted your initial treatment recommendation form. Session fees are non-refundable if you fail to attend, cancel with insufficient notice (typically less than 24 hours), or reschedule improperly. If you carry a positive credit balance on your account (for example, if you prepaid and didn't use all the credits), you may request a refund of that balance-but GenderGP reserves the right to deduct any outstanding charges for services already provided or administrative costs before issuing the refund.

Your statutory rights to refunds in canada

Here's where Stopee's consumer advocacy shines: GenderGP's blanket "non-refundable" policy is not absolute under Canadian law. Provincial consumer protection statutes often grant you a statutory cooling-off period (typically 10-14 days) during which you can cancel and receive a full refund, with limited exceptions for services already delivered. If you're within this window and have not yet used significant services, you have a legal argument for a full refund even if GenderGP's terms say otherwise.

1. If you cancelled within 10-14 days of your first payment and have not yet had a consultation or received a prescription, you qualify for a statutory refund in most Canadian provinces.
2. Request this refund by emailing GenderGP support and referencing your provincial Consumer Protection Act. Provide your cancellation confirmation (from Stripe) and state: "I am requesting a refund under [your province]'s Consumer Protection Act, as my cancellation is within the statutory cooling-off period."
3. If GenderGP refuses, escalate to your provincial consumer protection office. In Ontario, contact ServiceOntario; in British Columbia, contact the Office of the Consumer Protection and Standards Branch.

Refund timeline and what to expect

If GenderGP approves a refund (either under their policy or statutory rights), expect 5-15 business days for the funds to reappear in your original payment method. Refunds to credit cards may show as a credit rather than a separate transaction. Check your statement carefully-sometimes refunds appear as a "reversal" rather than a distinct deposit. If 15 business days pass with no refund, contact your bank to confirm whether GenderGP initiated the refund.

Common mistakes people make when cancelling

Cancellation hiccups often stem from simple oversights, and we've seen hundreds of them at Stopee. Avoiding these traps saves you money and frustration.

Mistake 1: cancelling only through email or phone

GenderGP explicitly states it does not accept cancellation requests by email or phone. If you send an email saying "I want to cancel," it may be ignored or logged as a general inquiry rather than a formal cancellation instruction. Always use the Stripe portal or registered post-both leave an auditable trail. Stopee recommends the Stripe portal as your first choice because the cancellation is instant and you receive immediate proof.

Mistake 2: assuming in-app cancellation is enough

If you cancelling your subscription through the Apple App Store or Google Play app, verify that your Stripe subscription is also cancelled. Many users cancel the app subscription but continue to be billed through Stripe, or vice versa. Always check both systems.

Mistake 3: forgetting to cancel individual appointments

Subscription cancellation does not automatically cancel booked sessions. If you have appointments scheduled, you must cancel them separately or you'll be charged session fees. Log into your GenderGP member portal immediately after cancelling your subscription and review your calendar.

Mistake 4: not keeping proof of cancellation

Take a screenshot of your Stripe cancellation confirmation page before you leave the browser. Save the confirmation email. Keep any registered mail receipts. If you ever need to dispute a charge or prove you cancelled, these records are your evidence. Stopee advises storing copies in a cloud drive (Google Drive, OneDrive) as well as your local device.

Mistake 5: ignoring a post-cancellation charge

Sometimes billing systems have a lag and a final charge appears 3-7 days after cancellation. This is usually an unintended error. Contact GenderGP support with your cancellation proof and the erroneous charge screenshot. Most of the time, they'll refund it immediately. Don't assume it's final.

Checklist: verify your cancellation worked

Use this checklist within 48 hours of submitting your cancellation to confirm everything is on track.

When to escalate: filing a complaint if GenderGP continues charging

If you cancelled correctly but GenderGP continues to charge you, you have formal escalation options backed by Canadian consumer law.

Step 1: contact GenderGP support directly

Email GenderGP support with your cancellation proof (Stripe screenshot or registered mail receipt) and the date of the erroneous charge. Give them 5 business days to respond. Often, they'll refund a post-cancellation charge without argument.

Step 2: dispute the charge with your bank or credit card company

If GenderGP doesn't respond or refuses to refund, contact your bank or credit card company and request a chargeback or dispute. Provide your cancellation evidence. Most banks side with consumers in these situations when clear cancellation proof exists.

Step 3: file a complaint with your provincial consumer protection authority

If the bank dispute is unsuccessful, file a formal complaint with your province's consumer protection office:

• Ontario: ServiceOntario (1-800-889-9768 or online at ontario.ca)
• British Columbia: Office of the Consumer Protection and Standards Branch
• Alberta: Fair Trading Act, through Alberta's consumer page
• Other provinces: Search "[your province] consumer protection complaint"

File within the time limits set by your province (usually 1-2 years for billing disputes). Stopee recommends filing sooner rather than later so you maintain a clear record.

Compare: keeping versus cancelling your GenderGP subscription

Before you finalize your cancellation, consider this side-by-side comparison to ensure you're making the choice that fits your circumstances.

GenderGP's mailing address for cancellations and escalations

Keep this address on file for any registered mail cancellations or formal correspondence.

GENDERGP LIMITED
Wakefords Park 47
Church Crookham
GU52 8EY
United Kingdom

Note: This is a UK address, so registered mail from Canada will take 7-10 business days to arrive. Only use this method if you cannot access the Stripe portal or need written proof of your cancellation request.

Your next step: cancel with confidence through stopee

Cancelling a healthcare subscription is never simple, and you deserve a resource that treats your concerns seriously. GenderGP's cancellation process is strict-it requires the Stripe portal or registered post, not email or phone-but when you know the rules and keep proof of every step, you regain control. Your Canadian consumer rights are on your side: within 10-14 days of purchase, you have a statutory cooling-off period, and if GenderGP refuses a valid cancellation or charges you after you've cancelled, provincial consumer protection laws give you escalation pathways.

At Stopee, we've helped thousands of consumers cancel subscriptions across dozens of platforms, and we know exactly where companies hide complexity and where your rights give you leverage. This guide gives you the insider knowledge to cancel GenderGP smoothly, avoid refund traps, and escalate if needed. Whether you're pausing treatment temporarily or switching to a different provider, you're making an informed choice-and that's what matters.

Visit Stopee.com today for step-by-step cancellation support across all major subscription services. We're here to make sure you cancel on your terms, not the company's.