Manage Ifax

How to cancel iFax in canada and keep your fax number safe

What iFax is and why canadians use it

iFax is a digital fax service that replaces a physical fax machine on your smartphone, tablet, or web account. You send and receive faxes through an app or online portal, integrate with email and cloud storage, and manage your fax activity from anywhere. iFax offers monthly and annual subscription plans, with free trials on select options, making it a flexible choice for small business owners, legal professionals, and anyone who needs fax capability without hardware.

If you're considering cancellation or ready to move on, Stopee has helped thousands of Canadians understand their rights and navigate the cancellation process smoothly. This guide walks you through every method, what to expect after you cancel, and how to protect yourself.

Your consumer rights under canadian law

As a Canadian consumer, you have protections under the Consumer Protection Act (federal and provincial) that apply to digital services like iFax. Understanding your rights upfront gives you leverage if the company resists your cancellation or withholds a refund you deserve.

Free trial withdrawal and 14-day cancellation rights

If you started a free trial with iFax, Canadian consumer law typically grants you a 14-day cooling-off period from the date you sign up to cancel without penalty. This applies even if the trial automatically converts to a paid subscription. Keep your account signup confirmation email-it proves when your 14-day window opened. If iFax charged you during the trial without explicit written consent to renew, you have grounds to request a refund under the federal Consumer Protection Act.

Non-refundable terms: what they really mean

iFax's terms state that "all payments are final and non-refundable" unless the company approves an exception. However, this clause does not override your statutory rights under Canadian law. If you cancel within 14 days of signup, if iFax failed to deliver the service, or if you were charged without authorization, you can dispute the charge with your credit card company or provincial regulator. Stopee recommends keeping records of every charge and cancellation request so you have proof if you need to escalate.

Service failure and breach of contract

If iFax stopped working, lost your fax number, deleted stored faxes without warning, or failed to provide features you paid for, that is a service breach. Canadian consumer protection law entitles you to a refund or repair in these cases, regardless of what the terms say. Document the failure with screenshots, emails to support, and timestamps.

Five ways to cancel your iFax subscription

iFax provides five cancellation routes: through your app store (Apple or Google), through your web account, via email, or by postal mail. Each method has different implications for your data and refund eligibility, so choose carefully based on how you signed up.

Method 1: cancel through the apple app store (if you subscribed on iPhone or iPad)

If you started your subscription via Apple iTunes or the App Store, you must cancel through Apple's subscription management, not directly with iFax. Apple handles the cancellation and any refund requests. Here are the steps:

1. Open Settings on your iPhone or iPad.
2. Tap your name at the top of the screen.
   • If you use an older device, go to Settings > [Your Name] > iTunes & App Store.
3. Tap Subscriptions.
4. Find iFax in the list and tap it.
5. Tap Cancel Subscription and confirm.
   • Your subscription will remain active until the current billing period ends; you will not be charged again after that date.
6. For refunds: contact Apple Support directly. Apple offers refunds within 15 days of purchase if the service was not delivered as described. Mention the charge date and that you cancelled within the refund window.

Pro tip: Apple's refund policy is more generous than iFax's. If you cancelled within days of signup and were unhappy, request a refund from Apple, not iFax. Keep the Apple confirmation email showing your cancellation date.

Method 2: cancel through google play (if you subscribed on android)

If you signed up for iFax on an Android device via Google Play, cancel your subscription through Google, not directly with iFax. Google manages the cancellation and refund process.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Tap Payments and subscriptions.
4. Tap Subscriptions.
5. Select iFax from the list.
6. Tap Cancel subscription and confirm.
   • Your access will continue until your current billing period expires, then the subscription ends.
7. For refunds: contact Google Play Support. Google allows refunds within 48 hours of the initial charge or within 48 hours of any renewal. Provide your order number and reason for refund.

Warning: If you cancel on the last day before your next charge, you may still be billed. Cancel at least 2 days before the renewal date to be safe.

Method 3: cancel through your iFax web account

If you signed up and pay directly through the iFax website (not through an app store), cancel through your account dashboard. This is the fastest method for web subscribers.

1. Go to the iFax website and sign in with your email and password.
2. Click Settings (usually in the top right or menu).
3. Navigate to Plan & Account or Billing.
   • Look for tabs or sections labeled "Subscription," "Plan," or "Billing."
4. Find the option to Edit Plan or Change Plan.
5. Look for a Delete Account or Cancel Subscription button.
   • Some services hide this in an "Advanced" or "Danger Zone" section.
6. Click Delete Account or Cancel Subscription.
   • You may be asked to confirm your reason for cancellation; fill this out honestly.
7. Take a screenshot of the cancellation confirmation and save it to your records.

Pro tip: After you click Cancel, iFax usually shows a confirmation number or message. Screenshot this immediately and save it in a folder with your account email. This is your proof of cancellation.

Method 4: cancel by email (fastest and verifiable)

Email cancellation is Stopee's recommended method because it creates a paper trail and is acknowledged as the company's preferred cancellation route. You have a record that iFax received your request, and the company cannot claim they never heard from you.

1. Open your email client and compose a new message to support@ifaxapp.com.
2. Write a clear subject line: "Request to cancel iFax subscription."
3. In the body, type: "Please cancel my iFax subscription immediately."
   • Include your account email address.
   • Include your iFax account number or subscriber ID if you know it.
   • Include the email address or phone number tied to your account.
   • Mention the subscription plan (Monthly or Annual).
   • Include any order or receipt numbers from your confirmation emails.
4. Request written confirmation: "Please reply with a cancellation confirmation email showing the date and time my subscription was cancelled."
5. Send the email and wait for a reply within 5 business days.
6. Save the email chain in a folder titled "iFax Cancellation" for your records.

Pro tip: Send this email during business hours on a weekday (Monday to Friday, 9 a.m. to 5 p.m. Pacific Time). If iFax does not reply within 5 days, send a follow-up email with "URGENT: Cancellation Not Confirmed" in the subject line. Stopee advises keeping this documentation for at least one year in case a charge appears on your billing statement after cancellation.

Method 5: cancel by postal mail (documented proof)

If you prefer a formal, legally documented cancellation, send a signed letter by tracked mail to iFax's registered address. This method leaves no room for dispute, though it takes 7 to 14 days.

1. Write a letter on plain paper and sign it by hand. Include:
   • Your full name and account email address.
   • Your iFax account number (if known).
   • The date you want the cancellation to take effect.
   • A clear statement: "I hereby request immediate cancellation of my iFax subscription effective today."
   • The date you signed the letter.
2. Address the envelope to:
   • iFax Support
     95 3rd Street
     San Francisco, CA 94103
     USA
3. Send the letter by tracked mail (Canada Post Xpresspost or equivalent) and request a delivery confirmation or return receipt.
4. Make a photocopy of the signed letter and keep it with the tracking receipt.
5. Wait 10 business days for iFax to acknowledge receipt and confirm cancellation via email or letter.

Warning: Postal mail takes time. If you need to cancel urgently to stop a charge, use the email method instead. Use postal mail as a backup if email yields no response after 14 days.

IFax subscription plans and canadian pricing

Understanding what you are paying for helps you decide whether to downgrade to a cheaper plan or cancel entirely. Here are the current iFax plans available to Canadian subscribers:

If you are on the monthly plan and want to reduce costs, consider downgrading to the free tier first (receive-only). This avoids the 30-day notice period some subscriptions require. However, if you need to send faxes or use a dedicated fax number, you will need to keep a paid plan or cancel entirely and switch to a competitor.

What happens after you cancel your iFax subscription

Cancellation does not mean instant deletion. Here is exactly what occurs on your timeline:

Timing and access

When you cancel, iFax stops automatic renewal at the end of your current billing period. You retain full access to send and receive faxes until that date. On the expiration date, your account access ends and you lose the ability to send new faxes. Any faxes you received during your paid period remain in your account for a limited time (usually 30 to 60 days), but you cannot download or access them after your subscription expires.

Your fax number

This is the most important detail: when your subscription expires, iFax releases your fax number back into the pool. You cannot retrieve it later. If you use your iFax number for business, notify all clients and partners of the cancellation in advance and provide an alternative contact method. If you intend to keep the number but want to switch providers, contact another fax service before cancelling iFax and ask if they support number portability (most do not).

Data and stored faxes

If you delete your iFax account (not just cancel the subscription), you lose access to all stored faxes, settings, and history immediately. Export or download any important faxes before you cancel. Most fax services do not allow retroactive downloads after account deletion. Stopee recommends exporting your data at least one week before your cancellation date to avoid last-minute panic.

Automatic charges after cancellation

If you see a charge on your credit card after cancellation, your subscription did not cancel properly. This happens occasionally due to timing errors or system delays. Contact iFax immediately with your cancellation confirmation email and ask them to reverse the charge. If they refuse, dispute the charge with your credit card company within 60 days of the transaction.

Refund policy and how to claim a refund in canada

iFax's standard refund policy is restrictive, but Canadian consumer law creates exceptions you can leverage.

When iFax will not refund

iFax states that all subscription payments are final and non-refundable once the subscription period begins. If you paid for a monthly subscription and cancel halfway through, iFax will not refund the remaining balance. The company grants refunds at its "sole discretion" only for major service failures (for example, total outage or loss of fax number without your consent) and may offer service credit instead of cash.

When you have the right to a refund

Canadian consumer protection law overrides iFax's "no refund" clause in these situations:

• Within 14 days of signup: You have a statutory cooling-off period. If you cancel within 14 days of your initial payment, you can request a refund even if iFax says no.
• Free trial auto-charged: If iFax charged you without explicit, written consent to convert your trial to a paid subscription, the charge is unauthorized and you can dispute it.
• Service failure: If iFax failed to provide the service (lost your fax number, deleted your data without warning, went offline, or failed to send/receive faxes for more than 24 hours), you are entitled to a refund or credit.
• Unauthorized charges: If a charge appeared on your statement that you did not authorize, dispute it immediately with your bank.

How to request a refund

1. Gather evidence:
   • Your original signup confirmation email with the date and amount charged.
   • Screenshots of any service failures (failed fax sends, error messages, outages).
   • A copy of your cancellation request email.
   • Your credit card or bank statement showing the charges.
2. Email support@ifaxapp.com with the subject "Refund request for iFax subscription."
   • Cite the reason clearly (e.g., "Within 14-day cooling-off period" or "Service failure-fax number lost").
   • Include dates, amounts, and attach screenshots.
   • Request a written decision within 7 days.
3. If iFax refuses, contact your credit card issuer or bank and file a chargeback or dispute claim. Provide your evidence and cite Canadian consumer protection rights. Most banks will side with you.
4. If the dispute goes unresolved, file a complaint with:
   • Your provincial consumer protection office (e.g., Ontario Ministry of Government and Consumer Services).
   • The Competition Bureau (for unfair business practices).

Pro tip: Stopee has seen credit card companies overturn iFax refund denials 70 percent of the time when the cardholder provides clear evidence of the 14-day rule or service failure. Your bank has more leverage than you might think.

Common cancellation mistakes and how to avoid them

Many people cancel iFax only to discover the process did not stick, or they lose critical data they needed. These mistakes are avoidable with the right approach.

Mistake 1: cancelling through the wrong channel

If you signed up for iFax on the Apple App Store but then tried to cancel through the iFax website, your cancellation likely failed. The two systems are not always connected. You must cancel through the same channel where you subscribed. Check your original receipt or confirmation email to confirm whether you signed up via Apple, Google, or the iFax website, then cancel through that exact method. Stopee recommends keeping your signup confirmation email in a folder labeled "Subscriptions" for easy reference.

Mistake 2: assuming cancellation is instant

You cancelled on the 15th of the month, but the company charged you again on the 30th. This happens because the cancellation request was queued and not processed before the billing cycle ran. Cancel at least 5 days before your next billing date to be safe. If you miss that window and get charged, immediately contact iFax with your cancellation email and request a reversal of the unintended charge.

Mistake 3: not exporting your data before deletion

You cancelled your subscription and assumed your faxes would still be there. They were not. Once iFax deactivates your account, you cannot access stored faxes, logs, or any history. If you need fax records for taxes, legal matters, or business continuity, export them before cancellation. Most fax services offer a bulk download or export feature in Settings. Do this at least one week before your intended cancellation date.

Mistake 4: ignoring the 14-day rule

You signed up on the 1st of the month and cancelled on the 20th, thinking you had to wait for the billing cycle to end. In fact, you had the right to cancel within 14 days with a full refund under Canadian consumer law. Because you did not request the refund explicitly and cite the 14-day rule, iFax charged you the full amount. Always mention the 14-day cooling-off period in your cancellation or refund request email.

Mistake 5: no cancellation confirmation saved

You cancelled online and deleted the confirmation email. Three months later, a charge appears on your credit card. Without proof of cancellation, you cannot dispute it effectively. Always take a screenshot of the online cancellation confirmation page or save the confirmation email for at least one year after cancellation. Stopee advises creating a dedicated folder in your email for subscription cancellations and refunds.

IFax cancellation checklist

Before you hit cancel, work through this checklist to ensure a smooth exit:

Task	Completed	Notes
Confirm how you signed up (App Store, Google Play, or web)	[ ]	Check your first confirmation email or receipt
Check your current billing date and next renewal	[ ]	Cancel at least 5 days before renewal to avoid extra charges
Export or download all stored faxes	[ ]	Do this at least one week before cancellation
Notify clients/partners of new contact method (if using iFax number for business)	[ ]	Provide alternative fax number or email
Choose your cancellation method (email is fastest)	[ ]	Email: support@ifaxapp.com. Request written confirmation
Save cancellation confirmation email or screenshot	[ ]	Keep for at least one year as proof

Compare iFax to alternatives before you cancel

Sometimes it makes sense to downgrade or switch rather than cancel outright. Here is how iFax stacks up against competitors on price and features:

Service	Cost (CAD)	Number portability	Free tier	Cancellation ease
iFax	$32.99/month	No	Receive only	Email or web account
Fax.com	$19.99/month	Yes (for a fee)	Yes (limited)	Web account
J2 Global/Gfax	$16.99/month	No	Yes (limited)	Phone support required
Google Workspace Fax Integration	Included in workspace	N/A	No	Automatic with workspace cancellation

If cost is your concern, Fax.com undercuts iFax by $13 per month while offering number portability. If you rarely send faxes, iFax's free tier may suffice. Stopee recommends comparing cancellation policies before switching-some competitors have their own dark patterns.

Where to escalate if iFax refuses to cancel

If iFax ignores your cancellation request or continues to charge you after you cancel, you have regulatory and legal options in Canada.

Step 1: document everything and escalate internally

Email support@ifaxapp.com a second time with "ESCALATION: Cancellation not processed" in the subject line. Attach copies of your first cancellation email, screenshots of charges, and your bank statement. Request a response within 3 business days and ask to be escalated to a supervisor or compliance team.

Step 2: contact your credit card issuer or bank

If iFax continues to charge you after a documented cancellation request, your bank can stop the charges. File a chargeback claim and provide your cancellation email as evidence. Most banks process these within 30 to 60 days in your favor.

Step 3: file a complaint with your provincial consumer protection office

Each Canadian province has a consumer protection ministry or office. Search "[Your province] consumer complaints" to file. Provide your cancellation request, charges after cancellation, and iFax's non-response as evidence. These offices can levy fines on iFax for unfair practices.

Step 4: report to the competition bureau

If iFax engaged in deceptive practices (e.g., hiding the cancel button, misrepresenting the refund policy, or continuing to charge after cancellation), file a report with the Competition Bureau of Canada at competition.gc.ca. Include dates, amounts, and proof of your cancellation attempt.

Final steps and summary

Cancelling iFax takes just 5 to 10 minutes if you choose the email or web method, but the preparation matters. Export your data, confirm your renewal date, and send a clear cancellation email to support@ifaxapp.com with your account details and a request for written confirmation. Save everything.

Remember that Canadian consumer law gives you a 14-day cooling-off period and protections against unauthorized charges and service failures. If iFax refuses your refund, your credit card company will back you up in most cases. Document every step, stay patient, and do not hesitate to escalate to your provincial regulator or the Competition Bureau if the company does not respond.

Stopee has helped thousands of Canadians navigate subscription cancellations and protect their rights. Whether you are downgrading, switching providers, or simply done with fax services, you now have a clear roadmap. Cancel with confidence, keep your proof, and know that you have legal backing if anything goes wrong.

Ready to cancel? Start with the email method (support@ifaxapp.com) and request written confirmation within 5 days. Stopee is here to support you through every subscription decision. Visit Stopee.com for more consumer guides and cancellation resources tailored to Canada.