Manage Ifax
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel Ifax: The Right Way
How to cancel iFax in new zealand and understand your rights
What iFax is and why you might want to cancel
iFax is a digital faxing service that lets you send and receive faxes directly from your mobile device or web browser, without needing a physical fax machine. You store fax numbers in the app, manage your contacts across devices, and choose between subscription or pay-per-use billing models. If you've decided to cancel, Stopee is here to walk you through every step and ensure you're not charged unexpectedly.
How iFax works
You download the iFax app from your device's app store or access it via the iFax website. Once you're signed in, you can send faxes using your stored contacts, receive incoming faxes in your digital inbox, and manage your account settings. Most users choose a monthly or annual subscription plan, though pay-as-you-go options are also available depending on your platform.
Reasons people cancel iFax
You might cancel because you no longer need regular faxing, you've found a cheaper alternative, the service doesn't meet your expectations, or you're consolidating apps to reduce monthly expenses. Stopee understands that cancellation decisions are often about finding the right fit for your workflow, not frustration with the company itself.
New zealand consumer rights and why they matter
Before you cancel, it's essential to know what protections New Zealand law gives you as a consumer.
Consumer guarantees act protections
Under the Consumer Guarantees Act 1993, iFax must provide services that are of acceptable quality, fit for purpose, and safe to use. If the service fails to meet these standards, you have the right to seek a refund, repair, or replacement. This applies whether you're in a free trial or a paid subscription.
If iFax charged you during what was advertised as a "free trial," or if the service has been unavailable for extended periods, the Consumer Guarantees Act gives you grounds to request a full refund. You don't have to accept iFax's "non-refundable" policy if the service itself breached its basic guarantees.
Fair trading act and misleading conduct
The Fair Trading Act 1986 protects you against misleading representations about pricing, trial periods, or cancellation terms. If iFax made it intentionally difficult to cancel or misrepresented how the trial works, you can lodge a complaint with the Commerce Commission. Stopee recommends keeping screenshots of any confusing billing language or cancellation barriers.
Your withdrawal right on free trials
When you start a free trial, you have the right to cancel and avoid any charge, provided you cancel before the trial period ends. However, once you voluntarily continue past the trial period (even by one day), iFax treats this as acceptance of the paid subscription. Cancel within the trial window to avoid triggering the first charge.
How to cancel iFax across all platforms
Your cancellation method depends on which platform you used to subscribe. Each platform has its own cancellation flow, and Stopee has broken down each one into clear, numbered steps.
Cancel iFax via apple app store
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID profile at the top of the Settings menu.
- Select Subscriptions from the menu.
- Find and tap iFax in your active subscriptions list.
- Tap Cancel Subscription (or Delete Subscription on older iOS versions).
- Confirm the cancellation when prompted.
Warning: You must cancel at least 24 hours before your next billing date to avoid the next charge. Check your billing date under the subscription details before you tap cancel.
Pro tip: Apple sends you a cancellation confirmation email. Save this for your records in case you're charged again by mistake.
Cancel iFax via google play
- Open the Google Play app on your Android device.
- Tap the menu icon (three horizontal lines) at the top left.
- Select Subscriptions from the dropdown menu.
- Find iFax in your active subscriptions.
- Tap iFax and then select Cancel Subscription.
- Choose your reason for cancelling (optional) and confirm.
Warning: Google Play charges you on your renewal date, so cancel before that date appears in your subscription details. Like Apple, you'll receive a confirmation email.
Pro tip: Google Play allows you to pause a subscription instead of cancelling outright. If you might return to iFax later, consider pausing for one billing cycle instead.
Cancel iFax via microsoft store
- Sign in to your Microsoft account at account.microsoft.com.
- Navigate to Services and subscriptions (you may see this under "Billing" or "Payment & billing").
- Find iFax in your active subscriptions list.
- Select Manage subscription next to iFax.
- Click Cancel subscription and confirm your choice.
Warning: Microsoft typically charges you on the same date every month, so check that date before confirming cancellation. Your access ends at the end of your paid period.
Cancel iFax via the iFax website
- Visit the iFax website and sign in with your account credentials.
- Navigate to Settings (usually in the top menu or account dropdown).
- Look for Plan, Account, or Subscription settings.
- Select Edit Plan or Manage Plan.
- Choose the option to downgrade, change, or delete your plan.
- Follow the prompts to confirm cancellation.
- Some accounts may show a Delete Account button; clicking this removes your subscription and may delete your data.
Warning: The iFax website cancellation flow may differ from the app. If you're unsure where to find plan settings, look for a help icon or contact iFax support directly for guidance.
Pro tip: If you cancel via the website, log out and back in to verify your subscription is gone. Stopee recommends taking a screenshot of your account showing no active subscription for future reference.
What happens to your account after you cancel
Cancellation doesn't mean instant deletion of your account or data, and understanding what remains helps you protect your privacy and avoid unexpected charges.
Your access after cancellation
After you cancel, you retain access to iFax until the end of your current billing period. This means if you cancel on the 5th of the month and your renewal date is the 20th, you can still send and receive faxes until the 20th. Once that date passes and you're no longer paying, your account access ends.
For free trial cancellations, access may end immediately or within 24 hours, depending on the platform. Check your confirmation email to see when your trial access stops.
Your data and fax history
iFax typically keeps your sent and received faxes in your account after cancellation, but this varies by platform. If you need to preserve important documents, download or export them before your access ends. Some users lose access to their fax history once the subscription expires, so don't assume you can retrieve old faxes later.
If you fully delete your account via the website, iFax may permanently remove your data. Before deleting, back up any critical faxes or contact lists you want to keep.
Auto-renewal stops after cancellation
Once you cancel, iFax stops charging you at the next renewal date. The company does not issue refunds for the current billing period just because you cancelled mid-cycle. Your payment covers access through the renewal date; cancelling only prevents the next charge from happening.
Refunds and billing after cancellation
Understanding iFax's refund policy protects you from unexpected charges and helps you know when to escalate a dispute.
When iFax will and won't refund you
iFax's standard policy states that all payments are final and non-refundable once you've entered a paid subscription period. If you cancel after your trial ends and your first payment has processed, you cannot claim a refund for that month simply because you changed your mind.
However, you can request a refund in specific circumstances: if you were charged by mistake (duplicate billing, unauthorized charges), if iFax failed to deliver the service as promised, or if the service was unavailable for a significant period during your billing cycle. These situations invoke your rights under the Consumer Guarantees Act and give you legitimate grounds for a refund claim.
Free trial billing mistakes
If you cancelled your free trial before it ended and were still charged, contact iFax support immediately and request a refund. This is a clear breach of the trial terms. If iFax refuses, escalate to the app store (Apple, Google, or Microsoft) where you made the purchase. Stopee advises keeping detailed records of your cancellation date and the charge date to prove the error.
Pro tip: Most app stores allow you to request a refund directly for unauthorized charges within 90 days of purchase. Do this through the app store's customer service, not just through iFax support.
What to do if you're still being charged
If you cancelled iFax weeks ago but charges still appear on your bank statement, contact iFax support with your cancellation confirmation and the dates of unauthorized charges. Many billing disputes arise from delayed processing or account synchronization issues between platforms.
If iFax denies responsibility or refuses to refund, contact your bank or card issuer and file a dispute. Include your cancellation email and proof that you cancelled. Your bank can force a chargeback if iFax cannot prove you authorized charges after cancellation.
IFax pricing and plan options
iFax pricing varies by platform, region, and current promotions, so the table below reflects typical pricing structures rather than exact current rates.
| Plan type | Typical price (NZD) | Billing cycle | Trial period | Best for |
|---|---|---|---|---|
| Free trial | $0 | 7 days (App Store) | 7 days | Testing before committing |
| Monthly subscription | Varies ($9.99-$19.99 typical) | Monthly | None after trial | Occasional faxing |
| Annual subscription | Varies (usually 15-20% discount vs. monthly) | Annual | None after trial | Regular faxing, best value |
| Pay-per-use | Varies per fax | Per transaction | None | Minimal, infrequent use |
Always check the current pricing in your app store or on the iFax website at the point of purchase, as rates change by region and promotional periods. Stopee strongly recommends comparing iFax's monthly cost against alternatives like online fax services or traditional fax lines if you're on the fence about subscribing.
Common mistakes people make when cancelling iFax
Cancellation feels straightforward, but small errors can leave you exposed to unexpected charges. Here are the pitfalls Stopee sees most often.
Cancelling too close to your renewal date
You think you've cancelled, but the system processes your renewal charge before your cancellation takes effect. Always cancel at least 2-3 days before your renewal date, not on the day itself. Check your billing date in your subscription details, mark it on your calendar, and cancel early to be safe.
Assuming deletion equals cancellation
Deleting the iFax app from your phone does not cancel your subscription. The app store subscription remains active, and you continue to be charged monthly. You must cancel the subscription through the app store or iFax website, not by simply uninstalling the app.
Cancelling on the wrong platform
If you subscribed through the Apple App Store, cancelling through Google Play won't work (and vice versa). Only cancel through the exact platform where you purchased the subscription. If you're unsure, check your billing confirmation email; it will specify which platform charged you.
Not saving cancellation confirmation
After you cancel, the app store or iFax sends you a confirmation email. Save this email and take a screenshot of your account showing no active subscription. If iFax later claims you never cancelled, this proof protects you in a dispute.
Forgetting to cancel the trial before the first charge
The iFax free trial is 7 days on the App Store. If you don't cancel within that window, your first charge processes automatically. Set a phone reminder for day 6 of your trial if you're not sure you want to continue.
Checklist before you cancel
Use this checklist to ensure you cancel smoothly and avoid common pitfalls.
- Find your next renewal date in your subscription details (App Store, Google Play, Microsoft, or iFax website).
- Back up any important sent or received faxes by exporting them or taking screenshots.
- Note the exact platform (Apple, Google, Microsoft, or website) where you subscribed.
- Cancel your subscription using the correct platform's cancellation flow.
- Confirm cancellation and save the confirmation email.
- Log out and back in to verify the subscription is gone.
- Set a phone reminder for 3 days after your expected cancellation date to check your bank statement.
- If a charge appears, contact the app store or your bank immediately with your cancellation proof.
Contact details and escalation options
If iFax refuses to refund you after cancellation or disputes your cancellation, Stopee recommends escalating through the official channels below.
IFax contact and address
iFax is operated by Chillisoft Ltd in New Zealand. While iFax does not publish a dedicated customer service address, you can contact support through the iFax website or app. For formal complaints, Stopee recommends sending a written complaint to:
Chillisoft Ltd
(Contact details for formal complaints can be found on the iFax website or through the app's support section)
App store refund appeals
If iFax support does not resolve your issue, appeal directly to the platform where you subscribed:
- Apple: Go to Settings > [Your Name] > Media and Purchases > Ask for Help > Report a Problem. Select the iFax charge and request a refund.
- Google Play: Open Google Play > Menu > Account > Order History. Find the iFax charge, tap it, and select Request a refund.
- Microsoft Store: Sign into your Microsoft account, navigate to Order History, find the iFax charge, and request a refund through the support portal.
New zealand commerce commission
If you believe iFax has engaged in misleading conduct (false advertising of refunds, deceptive trial terms, or hidden charges), lodge a complaint with the Commerce Commission at www.comcom.govt.nz. The Commission can investigate and take enforcement action if iFax breached the Fair Trading Act.
Why stopee is here to help you cancel
Stopee exists because subscription companies rely on confusion, delay, and friction to keep collecting money from users who want to leave. You deserve clear, straightforward guidance on your rights and the exact steps to take back control of your billing.
Whether you're cancelling iFax because you've found a better alternative, tightened your budget, or simply don't need the service anymore, Stopee has helped thousands of New Zealand consumers cancel subscriptions and recover refunds they were owed. Our guides are built on real cancellation data, consumer law expertise, and direct experience with how these platforms work.
If you get stuck or face resistance from iFax, use Stopee as your reference point. Screenshot relevant sections, use the checklists and timelines, and lean on your consumer rights under the Consumer Guarantees Act and Fair Trading Act. You have more power than you think.
Cancel iFax today using the steps above, protect your data, save your confirmation, and move on with confidence.