Manage Myfax

How to cancel MyFax and claim your money back in new zealand

What is MyFax

MyFax is an online fax service that lets you send and receive faxes through email, web portals, and mobile apps instead of using traditional fax machines.

The platform markets itself to home office workers and small businesses with tiered subscription plans. You choose your plan based on how many pages you need to send and receive each month.

Core features of MyFax

Every MyFax account comes with a dedicated fax number you can use to receive incoming faxes. You access your sent and received faxes through a web interface or mobile application, and you can send faxes directly from email if you prefer.

Monthly page allowances vary by plan. Your plan determines how many inbound and outbound pages you can use before additional charges apply.

Pricing in new zealand

MyFax displays prices in US dollars on their public website. If you subscribe through the Apple App Store or Google Play, you will see prices converted to New Zealand dollars depending on your device settings.

Annual plans offer a discount compared to month-to-month billing. However, if you cancel an annual subscription before the year ends, you may not receive a refund unless you meet specific conditions outlined below.

Why you might want to cancel MyFax

Your circumstances change, and your fax needs may no longer justify the ongoing cost.

You might be cancelling because you've switched to a competitor with better features, your business no longer relies on faxing, or you're tightening your monthly expenses. Whatever your reason, you deserve a straightforward cancellation process and clarity on whether you'll recover any money.

Common reasons new zealand customers cancel

• You found a cheaper alternative fax service
• Your business model no longer requires regular faxing
• You exceeded your monthly page allowance too often and face surprise charges
• You subscribed through the App Store but prefer a web-based solution
• Annual billing locked you into a commitment you no longer need

Stopee recognises that subscription fatigue is real. You commit to a service, circumstances shift, and you're left paying for something you don't use.

Your consumer rights in new zealand

New Zealand law protects you when you buy digital services and subscriptions.

The Consumer Guarantees Act 1993 and the Fair Trading Act 1986 give you rights when dealing with MyFax. You have the right to cancel certain purchases within 14 days if you change your mind, depending on how you purchased the service.

What the law says about digital subscriptions

If you purchased MyFax directly through their website within the last 14 days, you have a statutory cooling-off right in New Zealand. This means you can cancel and ask for a refund without giving a reason, provided you notify MyFax in writing within 14 days of purchase.

If you subscribed through the Apple App Store or Google Play Store, Apple and Google's own refund policies may apply instead. Both platforms allow refunds within 14 days if you cancel before you've used the service substantially.

Warning: MyFax's published terms mention a 14-day refund policy for UK consumers specifically. There is no explicit refund or cooling-off policy displayed for New Zealand customers on their publicly available terms. This gap is exactly why Stopee exists - to help you understand your actual legal position.

How to escalate if MyFax refuses to help

If MyFax declines your refund request and you believe you have a valid claim under the Consumer Guarantees Act, you can escalate to the Commerce Commission. The Commission oversees fair trading and consumer protection in New Zealand and can investigate complaints of misleading conduct or unfair contract terms.

Keep all evidence: your cancellation request email, confirmation of payment, screenshots of your account, and any correspondence with MyFax support. Stopee recommends documenting everything from the moment you initiate cancellation.

How to cancel MyFax

MyFax offers an online cancellation portal and email support; there is no physical mailing address for New Zealand cancellations, and phone support is no longer available.

Method 1: cancel online through the MyFax portal (recommended)

This is the fastest way to cancel. You'll receive an instant confirmation and avoid email delays.

1. Visit the MyFax cancellation page: www.myfax.com/cancel
   • You may need to log in with your MyFax account email and password
2. Review the cancellation summary
   • Check your current plan, billing date, and any remaining page allowance
   • Note any refund eligibility warnings displayed on screen
3. Select your cancellation reason from the dropdown menu
   • This helps MyFax understand why customers leave and may unlock retention offers
4. Confirm your cancellation request
   • MyFax will show you the effective cancellation date
5. Save or screenshot the confirmation page
   • Write down the confirmation number if one is displayed
6. Wait for a cancellation confirmation email
   • Important: Your account is only considered cancelled once you receive this email
   • Check your inbox and spam folder; confirmation typically arrives within 24 hours

Pro tip: Before you cancel, log into your MyFax account and take screenshots of your current plan details, billing history, and any unused pages. This creates a paper trail if MyFax later disputes your cancellation date.

Method 2: cancel via email support

If the online cancellation portal is unavailable or not working, contact MyFax directly.

1. Locate MyFax support contact details on their website
   • Look for "Contact Us" or "Support" in the footer
   • Stopee recommends using the email address rather than any phone number you find, as phone support is no longer officially offered
2. Compose a clear cancellation email with the following information:
   • Your full name
   • Your MyFax account email address
   • Your account phone number (if you set one up)
   • A clear statement: "I wish to cancel my MyFax subscription effective immediately" or by a specific date
   • Your reason for cancellation (optional but helpful)
3. Send the email and keep a copy for your records
   • Use a subject line like "Cancellation Request - MyFax Account"
4. Wait for a written confirmation email from MyFax support
   • This typically arrives within 2 to 5 business days
   • If you don't hear back within one week, send a follow-up email
5. Save all correspondence
   • Keep the original cancellation request and MyFax's confirmation for your records

Method 3: cancel via app store or google play

If you subscribed through the Apple App Store or Google Play Store, you must cancel the subscription through your device or account settings, not through MyFax directly.

1. iPhone or iPad (Apple App Store):
   • Open the Settings app
   • Tap your name at the top of the screen
   • Select "Subscriptions"
   • Find "MyFax" in the list
   • Tap "MyFax" and select "Cancel Subscription"
   • Confirm the cancellation
   • Apple will display your cancellation confirmation immediately on screen
2. Android device (Google Play Store):
   • Open the Google Play app on your phone
   • Tap your profile icon in the top right corner
   • Select "Payments and subscriptions"
   • Tap "Subscriptions"
   • Find and tap "MyFax"
   • Select "Cancel subscription"
   • Follow the on-screen prompts and confirm
   • Google will send a confirmation email to the address linked to your account
3. Take a screenshot of the cancellation confirmation
   • This proves you cancelled through the app store, not directly with MyFax
4. Optional: Email MyFax to inform them of the cancellation
   • This prevents any confusion on their end and creates a second record of your intent

Warning: Deleting the MyFax app from your phone does not cancel your subscription. You must explicitly cancel through the App Store or Google Play settings, or your charges will continue.

What happens after you cancel MyFax

Understanding what to expect after cancellation helps you avoid surprise charges and data loss.

Access and service end date

Once MyFax confirms your cancellation, your access to the service will end on the date specified in the confirmation email. You may lose access to your account dashboard, fax sending and receiving, and mobile app access on that date.

If you cancel mid-month on a monthly plan, you typically lose access immediately. If you cancel an annual plan, you retain access until the annual billing date arrives, unless your refund is approved and processed early.

Your stored faxes and data

MyFax typically retains your stored faxes and account data for a limited period after cancellation. Check the cancellation confirmation email for the exact data retention window.

If you need to download or archive your faxes before your account closes, log in immediately after cancellation and export any critical documents. Don't wait until the last day of your access period.

Pro tip: Before you cancel, download or forward important faxes to your email inbox for permanent backup. Once your MyFax account is closed, you may not be able to recover archived faxes.

Auto-renewal and future billing

After confirmed cancellation, MyFax should disable auto-renewal on your account. No further charges should appear on your payment method.

However, Stopee has seen reports from customers who experienced unexpected charges even after cancellation confirmation. Monitor your bank or credit card statements closely for 30 days after cancellation. If you see a charge you don't recognise, contact MyFax immediately with your cancellation confirmation email and ask for an explanation.

Will you get a refund

Refunds depend on your cancellation timing, how you paid, and whether you qualify for a cooling-off period.

Refund policy and your legal entitlements

MyFax's published terms do not display an explicit refund policy for New Zealand customers. The only refund reference in their terms is limited to UK consumers under UK law.

Under New Zealand's Consumer Guarantees Act, you have the right to cancel and request a refund within 14 days of purchase if you purchased directly through MyFax's website and have not substantially used the service.

If you subscribed through the App Store or Google Play, Apple and Google offer their own 14-day refund windows for digital apps and services. Your refund eligibility will be assessed under their policies, not MyFax's.

How to request a refund

1. Contact MyFax support in writing within 14 days of your original purchase
   • Email support is your best option since phone support is unavailable
   • Include your original purchase receipt, MyFax account details, and the date you subscribed
2. Explain why you qualify for a refund
   • Example: "I cancelled within 14 days and have not substantially used the service, and I am entitled to a refund under New Zealand consumer law."
3. Attach evidence
   • Screenshots of your account (showing low or zero page usage)
   • Your cancellation confirmation email from MyFax
   • Proof of payment (email receipt from MyFax or your credit card statement)
4. Wait for MyFax to respond
   • Response times vary; allow up to 10 business days
   • If they refuse, ask them to explain their reason in writing
5. If MyFax refuses, escalate to the Commerce Commission
   • The Commission can investigate if you believe MyFax has breached consumer law
   • Provide all correspondence and evidence

Pro tip: Stopee recommends submitting your refund request in the same email thread where you cancelled, or immediately after receiving your cancellation confirmation. This creates a clear timeline and shows you acted within the 14-day window.

Common refund scenarios

You cancelled within 14 days and used fewer than 10 pages: You should qualify for a full refund under the Consumer Guarantees Act.

You cancelled after 14 days: A refund is less certain. You may only recover unused pages if MyFax operates a pro-rata refund policy for unused monthly page allowances. Request a refund anyway and explain your circumstances; some customers report success even outside the 14-day window.

You subscribed via App Store or Google Play: Contact Apple or Google directly through your account settings. They manage refunds for app subscriptions, not MyFax.

You were charged after cancellation: Contact MyFax support immediately with proof of your cancellation confirmation. Request a refund for all charges incurred after your cancellation effective date. If MyFax refuses, lodge a complaint with your bank or credit card company to dispute the charge.

Common mistakes when cancelling MyFax

Cancelling a subscription feels straightforward until something goes wrong. Here are the traps that trip up New Zealand customers.

Mistaking app deletion for cancellation

Deleting the MyFax app from your phone does not cancel your subscription. Your billing continues in the background. You must cancel through the official MyFax portal, email, or your device's subscription settings (Apple or Google).

Not waiting for confirmation email

The online cancellation portal shows a confirmation page, but this is not proof of cancellation. MyFax only considers your account cancelled once you receive a confirmation email. Save that email and treat it as your legal proof of cancellation.

Cancelling via phone when phone support no longer exists

If you find a phone number for MyFax online, it may be outdated. MyFax no longer offers phone support to customers. Use the online portal or email instead. Phone lines that appear active may connect you to third-party support services with no authority to process your cancellation.

Assuming annual plans have no refund option

You can cancel an annual plan at any time. However, refund eligibility for annual plans is stricter than monthly plans. You cancellation request within 14 days if you want the strongest legal case for a full refund. After 14 days, refunds are discretionary, but Stopee recommends asking anyway.

Forgetting to cancel app store subscriptions separately

If you subscribe through the App Store or Google Play, cancelling your MyFax account directly does not cancel your app subscription. You must cancel in two places: the MyFax portal and your device's subscription settings. Failure to do this results in continued charges from Apple or Google even after MyFax access ends.

Not monitoring your statements after cancellation

After you receive your cancellation confirmation, keep watching your bank account or credit card for 30 days. Some users report that MyFax processes one final charge after cancellation is supposedly complete. Flag any unexpected charges immediately and use your cancellation confirmation email as evidence to dispute them.

Your cancellation checklist

Use this checklist to ensure you cancel correctly and protect yourself from missed steps.

How stopee helps you cancel with confidence

Cancellation doesn't have to feel like a battle. Stopee has helped thousands of New Zealand consumers cancel unwanted subscriptions, understand their refund rights, and escalate complaints when companies refuse to cooperate.

We provide step-by-step guides for every major subscription service, explain your legal entitlements under New Zealand law, and flag the tricks that companies use to make cancellation harder than it needs to be. Stopee empowers you to take control of your spending and hold companies accountable.

When you cancel MyFax through Stopee, you access verified contact information, real customer experiences, and expert guidance on whether you should expect a refund. We're here to turn frustration into clarity and action into results.

Start your cancellation journey at Stopee.com today. Your money and your peace of mind are worth the effort.